# Binance Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Binance Software - reviews, pricing plans, popular comparisons to other Cryptocurrency Wallets products and more.

Source: https://www.capterra.com/p/252490/Binance

---

# 

 Binance Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Binance

## What is Binance?

Binance is an online-only service. The platform is dedicated to trading, buying, and selling cryptocurrencies, including Bitcoin and Ethereum, for example. Binance is not limited to a specific country but focuses on trading cryptocurrencies globally. Once adult private users have been verified, they receive a digital wallet to support their trading of cryptocurrencies.

## What is Binance used for?

[Cryptocurrency Wallets](https://www.capterra.com/cryptocurrency-wallets-software/)[Cryptocurrency Exchange](https://www.capterra.com/cryptocurrency-exchange-software/)

Overall rating

Based on 220 user reviews

Reviews sentiment

Positive

90%

Neutral

1%

Negative

9%

Pros & cons

Versatile crypto exchange platform

Robust security and controls

Slow and unhelpful support

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Binance?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.binance.com/en&name=Binance)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Binance

4.4 (220)

VS.

[### Coinbase](https://www.capterra.com/p/233816/Coinbase-Wallet/)

[4.0 (142)](https://www.capterra.com/p/233816/Coinbase-Wallet/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (220)

Ease Of Use

4.3 (142)

Value For Money

4.2 (192)

Value For Money

4.0 (125)

Customer Service

3.8 (193)

Customer Service

3.6 (120)

## Binance alternatives

[Crypto.com](https://www.capterra.com/p/255186/Cryptocom/)

[3.1 (54)](https://www.capterra.com/p/255186/Cryptocom/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

46%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/255186/Cryptocom/)

[OKX](https://www.capterra.com/p/275379/OKX/)

[4.6 (52)](https://www.capterra.com/p/275379/OKX/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/275379/OKX/)

Highest Rated

[Sondepay](https://www.capterra.com/p/10023324/Sondepay/)

[4.8 (20)](https://www.capterra.com/p/10023324/Sondepay/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10023324/Sondepay/)

[Cash App](https://www.capterra.com/p/246167/Cash-App/)

[4.2 (685)](https://www.capterra.com/p/246167/Cash-App/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/246167/Cash-App/)

[View all alternatives](https://www.capterra.com/p/252490/Binance/alternatives/)

## Who uses Binance?

Based on Capterra reviews from the past 3 years

## Pros and Cons

Versatile crypto exchange platform

91% positive reviews out of 118

Most reviewers describe the cryptocurrency exchange as offering diverse coins, high liquidity, and user-friendly trading.

Tyson L

San Miali Electricians, 2 - 10 employees.

"Binance has a positive experience user friendly interface, wide range of cryptocurrencies, and the platform security measures is awesome and feeling secured to use it."

Slow and unhelpful support

64% negative reviews out of 39

Some users report customer support is slow, difficult to reach, and often fails to resolve issues efficiently.

Ashwin P

Finance Planner, 1 employee.

"so I start cust ser chat on app where no one is able to reply as responsible person even live agent."

Robust security and controls

84% positive reviews out of 38

Most users comment that security and access control features, like 2FA and encryption, ensure asset safety.

Ana C

Financeiro, 1 employee.

"A safe and practical place for financial control in the crypto world"

Comprehensive and secure wallet

100% positive reviews out of 26

Most users report the wallet supports numerous cryptocurrencies, offers strong security, and enables easy transactions.

John O

Student, 1,001 - 5,000 employees.

"Binance is easy to use and it has a user friendly interface that makes it easy to deposit and withdraw funds and also transfer to other wallets."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Cryptocurrency Sending & Receiving

4.5 (160)

75.00% of 160 reviewers that rated this feature as important or highly important

It helps you send and receive cryptocurrencies quickly, securely, and with low fees. Some reviewers find the process intuitive, highlight fast transactions, and value support for many assets, though a few mention limited coin transfers and occasional high rates.

Cryptocurrency Storage

4.7 (119)

68.91% of 119 reviewers that rated this feature as important or highly important

Binance gives you secure and reliable cryptocurrency storage with robust security measures like two-factor authentication and options for hot or cold wallets. Reviewers appreciate the wide range of supported coins, quick access to funds, and peace of mind regarding asset safety.

Real-Time Reporting

4.5 (101)

74.26% of 101 reviewers that rated this feature as important or highly important

With real-time reporting, you can monitor your portfolio and market trends instantly. Users think this capability helps with informed trading, transparency, and risk management, though some mention minor delays in price updates and occasional issues with notification delivery.

Cryptocurrency Exchange

3.8 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Exchange cryptocurrency for other types of digital currency

API

4.3 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

Binance 5 features

Application programming interface that allows for integration with other systems/databases

Exchange cryptocurrency for other types of digital currency

It helps you send and receive cryptocurrencies quickly, securely, and with low fees. Some reviewers find the process intuitive, highlight fast transactions, and value support for many assets, though a few mention limited coin transfers and occasional high rates.

Binance gives you secure and reliable cryptocurrency storage with robust security measures like two-factor authentication and options for hot or cold wallets. Reviewers appreciate the wide range of supported coins, quick access to funds, and peace of mind regarding asset safety.

With real-time reporting, you can monitor your portfolio and market trends instantly. Users think this capability helps with informed trading, transparency, and risk management, though some mention minor delays in price updates and occasional issues with notification delivery.

Features

4.4 (220)

4.4

Based on 220 reviews

## Pricing

Value for money

4.2 (192)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.2 (192)

4.2

Based on 192 reviews

## Support, customer service and training options

Customer Service

3.8 (193)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (193)

3.8

Based on 193 reviews

## User reviews

Overall rating

4.4

Based on 220 reviews

Filter by rating

5(152)

4(46)

3(3)

2(3)

1(16)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Student

Education Management

### "Ease of use"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

February 20, 2026

Pros

Binance is easy to use and it has a user friendly interface that makes it easy to deposit and withdraw funds and also transfer to other wallets.

Cons

there was this time that my KYC verification failed and I had to wait for 24 hours so as withdraw my funds.

Switched from

[OKX](https://www.capterra.com/p/275379/OKX/)

I was scammed twice while buying crypto for my friend and it died cost me.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JC

John C.

Graphic designer

Graphic Design

### "Binance the great crypto app"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

January 16, 2026

Binance is a very good and secured cryptocurrency exchange. It has a very good conversion rate than other exchanges. I like using binance for trading my cryptocurrencies.

Pros

\- I like its simple withdrawal methods - It has a very low transaction fees - It is very smooth for trading - It is very secure as crypto wallet - It possesses great exchange - It is easy to use - It is very affordable

Cons

\- I don’t like its too much of bugs - It sometimes has network problems - Their customer support team is always slow to respond

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Shivnaught R.

Supervisor

Accounting

### "Modern day theives. "

1.0

Overall Rating

1.0

1.0

Ease of Use

5.0

5.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 8, 2025

I transferred 2,995 USDT from Binance to Newton, not realizing that Newton does not support USDT deposits — only USDC. Newton automatically rejected the transaction and returned the funds to Binance. Newton resolved their part in under 48 hours. Binance, however, has refused to release the returned funds. Case ID: #152070268 For 35 days, I have been trapped in an endless verification loop. I have already submitted over 20 verification videos, each one recorded exactly as instructed by Binance support. Several support agents even confirmed that my video was correct — yet hours later, the system rejected the same video and demanded another one. Contradictory Instructions The situation escalated when Binance sent this message: “Dear user, the current ID that you used is cancelled, please record the same video using a new ID. Do not change anything else in the video.” So I followed the instructions and re-recorded the entire video from scratch using a new ID, without changing anything else. But after submitting it, the appeal team responded with completely different and contradictory requirements: “Dear user, the video is quite complete but please also take note of the following: – Show the same ID document you registered with Binance with. – Show full conversations with the Newton platform from the start. – Provide the TXID from Binance to Newton and from Newton to Binance. Please record the same video again following these steps. Due to current requirements and submission limits, if your next video does not meet the requirement, the appeal will be canceled.” This is structurally impossible: One Binance agent required me to use a new ID only Another demanded I use the same ID I originally registered with Both insisted the video be recorded “exactly the same,” while giving opposite requirements Additionally, I was instructed to create a multi-minute video showing: Government ID Emails and support history Screenshots Wallet address details Full conversation history with Newton TXIDs for the outgoing and returned transfers A complete explanation of the incident …while keeping the video under 100 MB AND maintaining “high quality.” This is physically impossible. The video already contains everything Binance asked for. The requirements contradict each other by design. A Pattern of Obstruction This can no longer be dismissed as normal verification. It resembles a system engineered to delay refunds until users give up: 35 days of delays 20+ videos submitted Conflicting and impossible instructions Videos approved by agents, then rejected automatically Threats that the appeal will be canceled No transparency or explanation Funds already returned by Newton, but still withheld by Binance All required evidence has been submitted multiple times. Newton has confirmed the return. Binance is simply refusing to release the funds. Conclusion Based on all evidence and my personal experience: Binance’s verification and appeals process is intentionally obstructive and places users at risk of losing their funds. If this is how smaller cases are handled, I cannot in good conscience recommend Binance to anyone. “Thieves in Disguise” feels like the most accurate description of how this case has been managed. There is no valid reason for Binance to continue withholding the 2,995 USDT that rightfully belongs to the customer. At this point, someone from the team may respond with the standard scripted line — “We are looking into it.” But after more than a month of contradictions and delays, that response is meaningless. Frankly, this level of obstruction makes it clear that a class action lawsuit is overdue. Release the funds.

Pros

I used to love that Binance is trustworthy system that is fair and just and wont defraud users of their asset.

Cons

I don't like the idea that biannce is not available all over the world. I thought i was a good platform and should be available for everyone. I guess this is a work in progress.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SG

Sonja G.

Trainerin

Sports

### "Die Plattform ist "eingefroren" und hat nicht mehr reagiert -> ich wurde liquidiert"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 15, 2025

\[sensibler Inhalt ausgeblendet\] abends bin ich vorm Rechner gesessen. Um21.12h bekam ich plötzlich einen Margin call betreffend meinem ETH loan per e-mail. Ich hab auf Tradingview nachgeschaut, und gesehen das es crasht! Daher wollte ich wie immer (ich bin seit 4 Jahren auf Binance) ETH per Visa nachkaufen und die Marge erhöhen. Aber die Plattform war "eingefroren" und hat einfach nicht reagiert! Ich habe die Seite aktualisiert -> NICHTS! -> in einem neuen Tab geöffnet -> NICHTS! Dann habe ich es am Handy probiert -> KEINE REAKTION! Ich war eingeloggt, aber die Plattform war TOT! Um 21.29 habe ich dann eine e-mail erhalten das ich liquidiert wurde! Mein Rechner hat also funktioniert, mein ETH loan wurde auch noch angezeigt, also dachte ich es ist vielleicht ein Fehler! Aber leider nein! Als die Plattform dann ENDLICH WIEDER FUNKTIONIERT HAT, habe ich gesehen das ich tatsächlich liquidiert wurde! Ich habe den Support kontaktiert, die haben mir dann nach 4 Tagen mitgeteilt, leider Pech gehabt! Sie konnten keine Aktivität von mir finden......?!? Wie auch wenn die Plattform nicht reagiert hat! Ich bin total enttäuscht, weil bisher war ich sehr zufrieden! Aber das GEHT ECHT GAR NICHT! Ich habe gehört das Bitget als eine der wenigen Plattformen während dem Crash funktioniert hat. -> ich werde daher zu Bitget wechseln, in Binance habe ich absolut kein Vertrauen mehr!

Pros

Ich war 4 Jahre lang sehr zufrieden! Bis dahin hat die Plattform Problemlos funktioniert! Super schnelle Einzahlung. Aber was nützt das wenn die Plattform ausfällt wenn man dringend die Marge erhöhen muß!

Cons

Genau im Crash ist die Plattform ausgefallen, Geld weg! Antwort vom Support: da kann man nichts machen...... Danke fürs Gespräch!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CD

celso d.

Artesão

Animation

### "Investimento serio"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

3/10

August 24, 2025

Bom eu ainda nao tive nenhuma estou estudando com os vursos que ela oferecem mas minha intenção e investir

Pros

Uma ferramenta fantastica e bem explicativa e facil de usar muito bom investir nela ou ate mesmo guardar seu dinheiro

Cons

Pouca ofertas de ganhos menas promoções e poucos brindes de porcentagens de ganhos teria que ter mais para incentivo

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Ninguna

Apparel & Fashion

### "La mejor billetera "

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

July 24, 2025

Para ser mi primera billetera de criptos, me gustó bastante ya que siempre lo depositaba todo ahí, aunque su comisión es alta es bastante útil y recomiendo usarla y darle una oportunidad

Pros

Me gusta la opción de comprar y vender criptos de forma sencilla de entender, además de tener varias opciones

Cons

No me gusta las comisiones y a veces puede ser algo confuso sobre las actualizaciones de las herramientas o servicios frecuentes

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Meloney B.

Owner

Consumer Electronics

### "User friendly to the max"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 21, 2025

Great! Overall, the experience was really easy, from sign up to verification to purchases it was all pretty simple.

Pros

Its easy to use interface as well as its user friendliness especially for those who dont really know what they're doing.

Cons

I really didnt have anything I didnt dislike when using the app, however, I think their prices could be a little lower.

Switched from

[Crypto.com](https://www.capterra.com/p/255186/Cryptocom/)

Because crypto.com still has some of my btc that i cant get off of there because they lock my account everytime i try.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MA

Moath A.

Operations Manager

Construction

### "Easy platform to purchase crypto for use in my business."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

July 10, 2025

Helped us to investigate crypto transactions: during international baking delays. Provided us with more flexibility in terms of our international partners who handle logistics.

Pros

It is so easy to buy and send cryptocurrencies with Binance, fine. Its fees are low, and its platform is fast.

Cons

There is the issue of the time it takes for verification and their customer support isn’t as reliable as you might need it to be, especially on a deadline.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Lokesh J.

Research Consultant

Financial Services

### "Best exchange with a low fee"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 5, 2025

Pros

The best thing I like about binance is their low trading fees, and orders execute quickly due to their high liquidity and volume.

Cons

It is not beginner-friendly. You will be very confused if you are a first time user due to its complex UI. Costumer support could have been better.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TM

Tholang M.

Manager

Financial Services

### "Binance is the future"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 28, 2025

It has been very good. I have never struggled trading or even withdrawing my funds. Everything ive done has always been smooth.

Pros

The security and safety of investments is probably the best. I love the fact that before withdrawals, I'll need 2 confirmations from email and phone number or 2FA and email. It helps just incase someone gets access to one of them

Cons

There are no good bonuses from my country compared to other countries. It shows that we are not the target market and not really as important as other countries

Switched from

[Coinbase](https://www.capterra.com/p/233816/Coinbase-Wallet/)

I couldn't withdraw my funds from coinbase It always needed me to transfer funds to other wallets before i can withdraw

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/252490/Binance/reviews/)

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Popular comparisons

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[Bitget vs Binance](https://www.capterra.com/compare/252490-10016059/Binance-vs-Bitget)[Zengo vs Binance](https://www.capterra.com/compare/241372-252490/ZenGo-vs-Binance)[Uphold vs Binance](https://www.capterra.com/compare/200880-252490/Uphold-vs-Binance) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)