--- title: "Binance Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Binance the right Cryptocurrency Wallets solution for you? Explore 223 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/252490/Binance/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Binance 4.4 (222) [View alternatives](https://www.capterra.com/p/252490/Binance/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Binance Ease of use 4.2 Customer Service 3.9 ## Pros and Cons in Reviews Álvaro C Deploy ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It's the complete package for the world of trading, offering literally countless tools to trade all kinds of assets.“ July 15, 2026 Shivnaught R SupervisorAccounting, Self-employedUsed the software for: More than 2 years. “Binance’s verification and appeals process is intentionally obstructive and places users at risk of losing their funds. If this is how smaller cases are handled, I cannot in good conscience recommend Binance to anyone.“ December 8, 2025 RF Rana F ConsultantEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “I like the fact that you can buy and sell quickly,place many orders wisely with the staking and the limits option to reduce your loss what allows you to make some passive income. And it has relatively low trading fees what makes it easier to trade.“ November 8, 2024 KP Kirit P Head ITComputer & Network Security, Self-employedUsed the software for: Less than 6 months. “I’ve encountered fraud, where buyers or sellers have scammed me, and the platform offers little to no support in resolving these issues. Despite following all the correct procedures, I’ve lost funds due to fraudulent transactions, and Binance's customer service has been slow to respond or offer any meaningful help.“ December 17, 2024 NB Nenad B YoutuberOnline Media, Self-employedUsed the software for: More than 2 years. “I also used it leverage trading on different altcoins, it is simple to track your wins and losses, interface is best one out there.“ March 4, 2025 Álvaro C Deploy ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The interface is complex when you're just starting out, and it can feel really overwhelming at first.“ July 15, 2026 Álvaro C Deploy ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “A major advantage is its fairly low fees, or reasonable pricing compared to other wallets.“ July 15, 2026 Shivnaught R SupervisorAccounting, Self-employedUsed the software for: More than 2 years. “Dear user, the current ID that you used is cancelled, please record the same video using a new ID.“ December 8, 2025 ## Showing most helpful reviews Showing 1-25 of 222 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Collaboratore scolastico Used the software for: 1-3 years ### "Binance in Italia, un grande NO" October 12, 2026 1.0 Fino a poco fa' avrei dato 5 stelle, ma ormai credo che nel mercato italiano sia completamente inutile. Pros La possibilità fino a poco tempo fa' di fare trading in modo rapido e veloce, senza pagare commissioni elevate per il cambio da una moneta all'altra. Cons Con le nuove normative vigenti in Italia non si possono più scambiare monete fuorché EUR e USDT e questo è un impedimento enorme. Review Source Álvaro C. Deploy Manager Used the software for: 1-3 years ### "Complex at first, worth the learning curve" July 16, 2026 5.0 I got started in the world of trading through Binance, it's my main and preferred wallet. I had to learn quite a bit just to use it at a basic level, and I've also made use of its APIs to build my own trading system. Pros It's the complete package for the world of trading, offering literally countless tools to trade all kinds of assets. It has a simpler Lite version and a Pro version with more advanced tools. A major advantage is its fairly low fees, or reasonable pricing compared to other wallets. In my opinion, it's the go-to wallet for buying all types of crypto. It also helps with the automatic deduction of annual tax fees. Cons The interface is complex when you're just starting out, and it can feel really overwhelming at first. It's not easy to use, it requires some learning, but it's definitely achievable, and having some trading knowledge is necessary. Review Source Carlos Abel B. Encargado de la Calidad Educativa Used the software for: Less than 1 year ### "Una plataforma muy completa para trading avanzado y comercio P2P seguro." May 20, 2026 5.0 Mi experiencia general es muy positiva. Es una plataforma robusta que utilizo principalmente para trading y operaciones P2P, y ha demostrado ser muy estable incluso en momentos de alta volatilidad en el mercado. Aunque tiene una curva de aprendizaje un poco alta debido a la cantidad de funciones que ofrece, hoy en día la considero una herramienta indispensable y confiable para el día a día en el entorno cripto. Pros Lo que más destaco es la enorme liquidez que maneja y la enorme variedad de pares disponibles, tanto en el mercado Spot como en Futuros. Las herramientas gráficas y de análisis técnico integradas son muy completas para hacer seguimiento en tiempo real. Además, el comercio P2P es de los más seguros y eficientes del mercado, lo que facilita muchísimo el movimiento de fondos de forma local de manera rápida. Cons Al tener tantas opciones, productos y submenús, la interfaz gráfica puede llegar a sentirse muy saturada y abrumadora, especialmente si se quiere operar rápido o si se está empezando. Review Source Verified Reviewer Student Used the software for: 3-5 years ### "Ease of use" March 9, 2026 4.0 Pros Binance is easy to use and it has a user friendly interface that makes it easy to deposit and withdraw funds and also transfer to other wallets. Cons there was this time that my KYC verification failed and I had to wait for 24 hours so as withdraw my funds. Review Source R Reviewer Graphic designer Used the software for: 1-3 years ### "Binance the great crypto app" January 20, 2026 5.0 Binance is a very good and secured cryptocurrency exchange. It has a very good conversion rate than other exchanges. I like using binance for trading my cryptocurrencies. Pros \- I like its simple withdrawal methods - It has a very low transaction fees - It is very smooth for trading - It is very secure as crypto wallet - It possesses great exchange - It is easy to use - It is very affordable Cons \- I don’t like its too much of bugs - It sometimes has network problems - Their customer support team is always slow to respond Review Source R Reviewer Supervisor Used the software for: 3-5 years ### "Modern day theives. " December 10, 2025 1.0 I transferred 2,995 USDT from Binance to Newton, not realizing that Newton does not support USDT deposits — only USDC. Newton automatically rejected the transaction and returned the funds to Binance. Newton resolved their part in under 48 hours. Binance, however, has refused to release the returned funds. Case ID: #152070268 For 35 days, I have been trapped in an endless verification loop. I have already submitted over 20 verification videos, each one recorded exactly as instructed by Binance support. Several support agents even confirmed that my video was correct — yet hours later, the system rejected the same video and demanded another one. Contradictory Instructions The situation escalated when Binance sent this message: “Dear user, the current ID that you used is cancelled, please record the same video using a new ID. Do not change anything else in the video.” So I followed the instructions and re-recorded the entire video from scratch using a new ID, without changing anything else. But after submitting it, the appeal team responded with completely different and contradictory requirements: “Dear user, the video is quite complete but please also take note of the following: – Show the same ID document you registered with Binance with. – Show full conversations with the Newton platform from the start. – Provide the TXID from Binance to Newton and from Newton to Binance. Please record the same video again following these steps. Due to current requirements and submission limits, if your next video does not meet the requirement, the appeal will be canceled.” This is structurally impossible: One Binance agent required me to use a new ID only Another demanded I use the same ID I originally registered with Both insisted the video be recorded “exactly the same,” while giving opposite requirements Additionally, I was instructed to create a multi-minute video showing: Government ID Emails and support history Screenshots Wallet address details Full conversation history with Newton TXIDs for the outgoing and returned transfers A complete explanation of the incident …while keeping the video under 100 MB AND maintaining “high quality.” This is physically impossible. The video already contains everything Binance asked for. The requirements contradict each other by design. A Pattern of Obstruction This can no longer be dismissed as normal verification. It resembles a system engineered to delay refunds until users give up: 35 days of delays 20+ videos submitted Conflicting and impossible instructions Videos approved by agents, then rejected automatically Threats that the appeal will be canceled No transparency or explanation Funds already returned by Newton, but still withheld by Binance All required evidence has been submitted multiple times. Newton has confirmed the return. Binance is simply refusing to release the funds. Conclusion Based on all evidence and my personal experience: Binance’s verification and appeals process is intentionally obstructive and places users at risk of losing their funds. If this is how smaller cases are handled, I cannot in good conscience recommend Binance to anyone. “Thieves in Disguise” feels like the most accurate description of how this case has been managed. There is no valid reason for Binance to continue withholding the 2,995 USDT that rightfully belongs to the customer. At this point, someone from the team may respond with the standard scripted line — “We are looking into it.” But after more than a month of contradictions and delays, that response is meaningless. Frankly, this level of obstruction makes it clear that a class action lawsuit is overdue. Release the funds. Pros I used to love that Binance is trustworthy system that is fair and just and wont defraud users of their asset. Cons I don't like the idea that biannce is not available all over the world. I thought i was a good platform and should be available for everyone. I guess this is a work in progress. Review Source R Reviewer Owner Used the software for: 3-5 years ### "User friendly to the max" July 22, 2025 5.0 Great! Overall, the experience was really easy, from sign up to verification to purchases it was all pretty simple. Pros Its easy to use interface as well as its user friendliness especially for those who dont really know what they're doing. Cons I really didnt have anything I didnt dislike when using the app, however, I think their prices could be a little lower. Review Source Christopher M. Manager Used the software for: 3-5 years ### "Binance is the future" June 30, 2025 5.0 It has been very good. I have never struggled trading or even withdrawing my funds. Everything ive done has always been smooth. Pros The security and safety of investments is probably the best. I love the fact that before withdrawals, I'll need 2 confirmations from email and phone number or 2FA and email. It helps just incase someone gets access to one of them Cons There are no good bonuses from my country compared to other countries. It shows that we are not the target market and not really as important as other countries Review Source R Reviewer Cryptocurrency trader Used the software for: 3-5 years ### "Pinas stay " June 5, 2025 5.0 Pinas is the number one wallet in the world and it deserves it. Safety, trust, and security of your money are safe with Pinas. Therefore, Pinas is number one. This is about my personal experience with Pinas. Pros Safety and trust in dealing with customers and the best customer service in Pinas Cons From my personal experience, I have been a member of Binance for 3 years and I work in trading. There are no negatives. Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "Easy platform to purchase crypto for use in my business." July 11, 2025 5.0 Helped us to investigate crypto transactions: during international baking delays. Provided us with more flexibility in terms of our international partners who handle logistics. Pros It is so easy to buy and send cryptocurrencies with Binance, fine. Its fees are low, and its platform is fast. Cons There is the issue of the time it takes for verification and their customer support isn’t as reliable as you might need it to be, especially on a deadline. Review Source R Reviewer Pharmacy technician Used the software for: 1-3 years ### "Binance the best crypto exchange" June 3, 2025 5.0 My has been world best crypto currency exchange. I really had a nice experience since I’ve been using it. They offer good rate when withdrawing funds. Their p2p is superb. Pros \- It has best rate - Its p2p is super good - Wide range of cryptocurrencies - It has low fees/commission -Advanced trading features Cons \- Regulatory risks - Limited fiat currencies support - Security risks - They should work on bugs - It is not available in some countries - Review Source R Reviewer Youtuber Used the software for: 3-5 years ### "My 3 years of experience with binance" March 6, 2025 5.0 I am using binance for last 3 years to buy different crypto from bitcoin to many many different altcoins. I also used it leverage trading on different altcoins, it is simple to track your wins and losses, interface is best one out there. There are tons of exchanges that went under, got hacked but binance didn't have any issues so far. Pros User friendly, low trading fees, biggest exchange, safest to hold funds. Cons Support takes to long to answer questions Review Source david S. Owner Used the software for: 3-5 years ### "Feature rich and trusted cryptocurrency exchange" February 25, 2025 5.0 I have been using Binance for several years to store and trade in various cryptocurrency assets and I typically use it via the mobile application. Pros I love how easy it is to use binance and how feature rich it is for both storing and trading in cryptocurrency assets. It also has a vast array of tradable assets on the platform - more than any other crypto exchanges that I have used in the past. Cons Because there are so many features, it does come with a bigger learning curve than some other cryptocurrency exchanges. Review Source R Reviewer President Used the software for: 1-3 years ### "You can only speak to bots" January 23, 2025 1.0 Horrible, Worst customer service in the world. I've been locked out of my account for 3 days and I can't speak with anyone everything is CHAT. DON'T DO BUSINESS WITH THIS COMPANY. Pros Not 1 thing Review Source R Reviewer Finance Planner Used the software for: Less than 1 year ### "MY ACCOUNT DISABLED" June 11, 2024 1.0 I am having account with BINANCE.US I am having account with BINANCE.US Since THREE DAYS I am trying to withdraw my funds to my another wallet, but when I am at last step and receive SMS sec code , I receive message that my "ACCOUNT IS DISABLED" why I don't know so I start cust ser chat on app where no one is able to reply as responsible person even live agent. They replied that he has created issue ticket and Internal team is reviewing your issue, while asking how much time it may take then they answer that there is no TIME LIMIT, I seen that cust service and their staff don't care for CUSTOMERS AND THEIR FUNDS .THEY DON'T CARE IF ITS GET DISTURB OR CUSTOMER LOOSE MONEY IN PAYING FEES AND OTHER CHARGES. Like this customer service what company management thinks that THEY CAN ATTRACT MORE CUSTOMERS TO HAVE ACCOUNTS IN US WITH THEM? I DON'T THINK SO, I NEED TO TRANSFER - WITHDRAW MY FUNDS SUPER ASAP AND NO ONE CARE IN THIS COMPANY FOR THEIR CUSTOMERS. there is no such thing like "GREAT SUPERB CUSTOMER SERVICE" SLOGAN IN THIS COMPANY I like to inform all other investors that please check all the your EXPECTATION from this company before you open an account and invest or deposit your "HARD EARN MONEY" over here as is I have emergency to move and withdraw my money and I am getting stuck and not able to withdraw or transfer it and I am loosing money every moment as not able to withdraw and INVEST IN MY OTHER AC. I AM WAITING TO RESOLVE ISSUE ABOUT MY "ACCOUNT DISABLED" to work normally and fixed by their team. I am NOT HAPPY AT ALL WITH BINANCE CUSTOMER SERVICE " AT ALL . I need to be address my withdrawal issue to be fixed and able to make transaction my ac normally. no one want to waste ttheir time and money. Date of experience: \[sensitive content hidden\] Pros user functions are good, flexible, user friendly. Cons CUSTOMER SERVICE AND NO PHONE CONTACT WITH SERVICE AGENTS SO IT'S NO GOOD FOR INVESTORS AND FOR THEIR FUNDS SECURITY,STABILITY AND MOVEBILITY IS VERY VERY DIFFICULT ( SPECIALLY I LIKE TO MENTION ABOUT BINANCE.US APP SERVICES) I AM HAVING NOW WORST EXPERIENCE AND ALSO THERE ARE SAME KIND OF EXPERIENCE TO SO MANY OTHER CUSTOMERS OF BINANCE.US I WAS HOPING THAT AS BINANCE HAVING HUGE CUSTOMERS SO THERE MUST BE VERY GREAT CUSTOMER SERVICES AT BINANCE.US BUT I GOT COMPLETELY DISAPPOINTED. THEY DON'T CARE ABOUT CUSTOMERS ,THEIR MONEY ,TIME AT ALL. Review Source Rajnish H. Management Intern Used the software for: 1-3 years ### "Best platform for professional cryptocurrency traders" December 11, 2022 5.0 My overall experience with Binance is above average. Pros The best thing about Binance is that it has a lot of features. Apart from spot trading, it allows futures trading, options trading, etc which is useful for many professionals in crypto. The security of Binance is top notch as we need atleast two different types of OTPs to login to our account. Buying of crypto can be easily done through credit or debit cards. If the cards are not supported, then one can buy using P2P mode, which is quite secure. Also transfer of crypto coins can be done easily and conveniently without confusion. Another good thing about Binance is that one can track his/her Return on Investment(ROI) in different time frames. Cons The only thing I disliked about Binance is that the android app lags sometimes due to which I had to incur loss a few times. Review Source R Reviewer Customer Service Used the software for: 3-5 years ### "Best crypto wallet you will ever use" December 21, 2022 5.0 Binance solved the problem of security and hacking my wallet, it has 100% security and said this more than 4 times and pressing on this point specially more than anything else Pros Binance is the most secured wallet I've ever used (100% secured) Cons the interface of the desktop version may be a little more complicated than the app version Review Source Verified Reviewer Content writer Used the software for: 3-5 years ### "Binance is going to take over and dominate" August 8, 2022 5.0 It's been fantastic, being using it for more than 2 years and the experience has being great. Pros The first thing I absolutely love about binance is their P2P feature, they made it easy for we that have cryptocurrency banned in our counties to effortlessly transact and make money. They've also put a lot of effective and fantastic measures in place to make sure no 1 gets scammed, like making sure sellers can't cancel unless the buyer cancels so as to avoid buyers getting scammed and also when it comes to disputes, the binance team are quick to interfere and solve issues. Cons I feel the Binance team manipulate their app sometimes, like making some users unable to place an order to take a promising trade, other than that I don't dislike anything, they infact have everything I need to trade my crypto. Review Source Anouar N. Marketing Online in Youtube All Social Media. Used the software for: 3-5 years ### "Platform No. 1 in the world specializing in the field of cryptocurrency of high quality." April 26, 2023 5.0 My experience is excellent, but the field of digital currencies is a high-risk field. You must learn a field with your money. It should not be greedy from the best work in Spot as a beginnerLearn technical analysis and technical analysisThe field of digital currencies requires patience and not rushing, the field of digital currencies is like the sea, there is a lot of information. Pros A specialized cryptocurrency platform that includes millions of users and a high-quality service platform witnessed by Nass who works in the field of digital currencies and uses the Binance platform. A respected company with its services and has branches in several countries of the world. The \[sensitive content hidden\] of the platform is an expert in marketing, money and business. Binance services are of high quality and low fees. GoodAn intelligent person who works with billions of dollars I'm talking about the \[sensitive content hidden\] of Binance. Cons There are no negatives, an excellent company with an experience that is always updated, new and developing. Review Source R Reviewer Internship Used the software for: 3-5 years ### "Binance review by Shola Omotosho " December 21, 2023 5.0 I bought my first car through binance features. So that’s the summary. Pros I can buy and trade Bitcoin with other coins Cons My money usually get liquidated at binance features. Review Source Geoffrey L. Project Manager Used the software for: 3-5 years ### " Tool to maintain my digital currency wallet" November 10, 2022 5.0 Over time you get good benefits from using Binance because you can easily manage and transact any type of digital currency which is fascinating and high quality. Pros What I like about using the Binance application is that I can carry out transactions at any time in a fast, safe, reliable and efficient way due to the quality of its stable services; I also like the design it has because it is attractive and maintains an attractive appearance. Nice Cons This Binance application is of high quality and fully complies with its services, which I have nothing bad to mention because it is reliable at all times Review Source R Reviewer Assistant Human Resources Officer Used the software for: 3-5 years ### "Binance The platform for the Future" October 13, 2023 5.0 A wonderful experience with Binance. It made me live the best moments of my life. I used it to withdraw my profits and top up my bank card balance with ease, with its availability of many electronic currencies and the ease of sending, receiving and transferring. Thank you, keep it up. Pros What I liked about this platform is its connection with many other large and reliable platforms with the possibility of trading and storage. Cons Everything is perfect about it, but perhaps the application looks like on Android Review Source Anyigor U. Sureforstore.com Used the software for: 3-5 years ### "Apex Binance " October 11, 2023 5.0 Pros I natural love the apps because it makes me understand crypto currency world very well Cons Nothing because the apps is good to go,. Review Source R Reviewer agent logistique Used the software for: 3-5 years ### "big profit with binance" November 4, 2022 5.0 Transformation of a material level and a large financial profit Pros Providing freedom in investment and various types of investments, and the confidentiality of information is very important Cons Returns after people have exchanged currencies Review Source R Reviewer Engineer Used the software for: 3-5 years ### "The best exchange in the world to store your cryptocurrencies" August 22, 2022 5.0 It is one of my favorite exchanges to invest and where I can trust to protect my money. I have made good profits from Binance by investing. Pros You can earn in different ways with the different tools that Binance offers you, plus you have many options to buy cryptocurrencies and with low commissions. You can rest assured that your money is safe and while it is saved you can earn passive income with the different products that Binance offers you. This is the present and the future to move capital from one place to another. Cons If I can say something that Binance lacks, it is that it could add more cryptocurrencies or more projects with a great projection.Another suggestion is that the P2P market needs to be regularized by people who are not really honest. Put a little more attention on this Binance. Review Source Similar Products Featured