# Pointel Configuration Management Solution Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Pointel Configuration Management Solution Software - reviews, pricing plans, popular comparisons to other Contact Center products and more. Source: https://www.capterra.com/p/252550/Configuration-Management-Solution/alternatives --- # Pointel Configuration Management Solution Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on December 11, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Pointel Configuration Management Solution ## What is Pointel Configuration Management Solution? Pointel CMS is an online tool that provides complete visibility of the changes made in your Genesys cloud configuration management environment. It reports the user's name who made the change, the date and time of change, and current & previous values of the edited configuration environment objects. Different data visualization graphs available in this tool help contact center operators to explore the changes quickly, ensure changes and make their job significantly easier. ## What is Pointel Configuration Management Solution used for? [Contact Center](https://www.capterra.com/contact-center-software/)[CMDB](https://www.capterra.com/cmdb-software/)[Configuration Management Tools](https://www.capterra.com/configuration-tools-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pointel Configuration Management Solution?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pointel.com&name=Pointel Configuration Management Solution) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pointel Configuration Management Solution 5.0 (5) VS. [4.5 (2)](https://www.capterra.com/p/159195/CloudAware/#reviews) Starting Price Contact vendor Starting Price $0.1 per user, per month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 5.0 (59) Value For Money 5.0 (4) Value For Money 4.5 (53) Customer Service 5.0 (4) Customer Service 4.5 (56) ## Pointel Configuration Management Solution alternatives [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $29.00 Per User, Per Month [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month [4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Highest Rated [Device42](https://www.capterra.com/p/144214/Device42/) [4.8 (59)](https://www.capterra.com/p/144214/Device42/reviews/) Starting price $20.00 Per User, Per Month [Learn More](https://www.capterra.com/p/144214/Device42/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audit Trail A record of all activities within the system, including user access, changes made, etc. Change Management Track and monitor efficient handling of all changes/transitions Change Tracking Track changes in laws and regulations and compare previous legislation to current legislation Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Pointel Configuration Management Solution 8 features Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges A record of all activities within the system, including user access, changes made, etc. Track and monitor efficient handling of all changes/transitions Track changes in laws and regulations and compare previous legislation to current legislation Identify component attributes like servers, hardware, software, and manage relationships across all services Graphical representation of data Monitoring and measurement of relevant metrics to assess the performance of IT resources Get Advice We can help you find the software with the features you need. Features 4.8 (5) 4.8 Based on 5 reviews ## Pricing Value for money 5.0 (4) ### Starting price Contact vendor for pricing Free trial available Value for money 5.0 (4) 5.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User account representative Insurance ### "cms review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 25, 2018 my overall experience is good I work with this system every day so im pretty use to it Pros the way it intergrates customer information Cons having to reenter some customer information Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Brenda C. System Engineer Food & Beverages ### "Love to work with this company " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2018 Pros Love to work with this company. Excellent service and great quality, without thinking again. I recommend it a lot, it's amazing how the difference is noticed with the great treatment it gives to its customers and the service it offers. Cons I really do not have any complaints about CMS. I'm very happy with the services offered, great job... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kendra Q. Web Designer ### "CMS is awesome" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2018 Pros I think CMS is great, the online configuration tools it offers are both practical and useful for everyone, I think it is one of the best companies in this field, since it has so much variety of content and is so useful and simple for customers, a wonder!.. Cons I really do not have any complaints just good words about it, excellent quality! CMS does not disappoint me at all, it has no complexity and even someone completely oblivious to the subject, can use their services and understand everything without any problem and this is something that stands out, very useful for people who do not have much information about it ! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jeniriana R. System Engineer ### "The perfect tool to improve the treatment of my clients." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2018 Pros Pointel allows me to have direct contact with my clients, creating a set of solutions oriented to each specific client. It also helps to minimize administrative expenses by offering profitable options that adapt to the level of my company. In a few words, it has developed a process to address the needs of my company and our clients. Cons This software is really useful because there is nothing more important than our clients, that's why I recommend it, because it is perfect to serve them with quality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JV Jose V. System Engineer ### "Amazing program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2018 Pros I was looking for a program that would help me with the management of my web pages and finally I found it. CMS is a program that does not require you to have experience because it is really simple to use, so much so that it allows visitors to my pages to make changes. It is so effective that it shows me every little change that is on my website and also shows me who did it, it helps a lot to maintain order. The CMS has significantly reduced my working day since it is responsible for tasks such as promotion and keeping my page updated. I recommend this program because it helps to know who specifically made a change in the page and also can configure any error that exists. It is a quality product that helps development. Cons I have no complaints about the site, everything has seemed excellent to me so far, I will continue to use the service for a long time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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