# EHR Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EHR Solutions the right Patient Management solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/252631/EHR-Solutions/reviews --- EHR Solutions 4.5 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EHR Solutions Ease of use 4.6 Customer Service 4.6 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KH Kip H. Owner Medical Practice Used the software for: 2+ years ### "Systemedx- EMR / Billing " November 3, 2022 5.0 It works very well and is not "clunky". Support is good and reporting options are great. Pros Customer service, ease of use and the company's commitment to expand functions / services Cons You need to diligently negotiate prices and review for any upgrades and capability additions. Alternatives considered [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) Reason for choosing EHR Solutions Customer service, ease of use and the company's commitment to expand functions / services Review Source JM Julie M. Administrator Medical Practice Used the software for: 2+ years ### "Great value" April 4, 2024 5.0 Pros Customization options give us greater flexibility. Cons There are some reporting limitations that impact Review Source SC Stephanie C. RN/CCM Medical Practice Used the software for: 2+ years ### "SMX needs updated EHR program" October 25, 2022 3.0 Mediocre - I have used multiple EHR programs over many years and this is my least favorite for features. Employees are always nice and try to help. Pros Ease of use of the program. Friedly staff. Cons Features: Unable to have a tasks list, care gaps screen updates, determinates page, does not interface with a lot of companies or cost to interface is too expensive, no functioning CCM program with Care plans, unable to send attachments to patients from portal. Forms take a lot of time to update or add. reports takes to long to pull or mostly unable to pull accurate info needed. Review Source JA Julia A. Dir. of Clinical Operations Medical Practice Used the software for: 2+ years ### "SMX review " November 3, 2022 5.0 Very good. We accomplish all our goals with the system my only complaint is reports. Pros One of the most intuitive systems I have used. Easy to use no matter the skill level of the user. Cons The only thing I have real issues with is the reports. I feel like there should be easier ways to obtain reports and set them up. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing EHR Solutions Did not like the layout of the system. Review Source Response from Systemedx November 16, 2022 Hey Julia, We appreciate you taking the time to leave this review! For any help with reporting options, please contact our team at (256) 739-1398. SM Shannon M. office manager Medical Practice Used the software for: 2+ years ### "Medical Practice Review" October 25, 2022 4.0 Pros This software was used in a previous group practice and was easier to flow over into new private practice with same software. Unfortunately, we opened right as COVID was shutting everything down so software training for areas outside of our norm wasn't "normal" Cons The insurance verifying software isn't working as well as in the past. When you are in a phone message, you cannot open other windows to send meds etc. the time between windows is a very, very long lag time. That issue is not directly our office. this happened in the previous practice as well as with our billing office. It is also a very long lag when the dr is trying to code. Seconds count in a practice Reason for choosing EHR Solutions We chose Systemedx again, because it was used in previous group practice and for the pricing. The customer support is helpful, and we can actually speak to a person or have a goto meeting. Review Source Response from Systemedx October 31, 2022 Hey Shannon, Thank you for taking the time to leave a review. We would greatly appreciate the opportunity to discuss this further with you in order to make improvements. Please contact our customer support at (888) 499-8324 at your earliest convenience. We look forward to improving your overall experience. JH Jan H. Business Support Medical Practice Used the software for: 2+ years ### "Great Customer Support" November 4, 2022 5.0 Other than insurance claim posting, I feel the system is quite user friendly. However, my experience is mainly with the business side of the system. I have no experience with the clinical aspect.Customer support is always very helpful and usually done in a timely fashion. Pros Easy access from screen to screen applications. Cons Insurance claim posting requires a lot of mouse clicks and could be designed better. Cumbersome posting application considering a medical clinic has hundred to thousands of payments to post monthly. Also, patient accounts receivable can be confusing due to how payments are applied. Review Source LM Leigh M. Practice Administrator Medical Practice Used the software for: 2+ years ### "Easy to Use" November 4, 2022 4.0 We are pleased with our overall experience with this product. It really has been tailored to the needs of allergy and asthma specialists. It does accommodate what we need to accomplish on a daily basis. The rep that we have is amazing. She will come on site and train us on new features that can benefit us tremendously. She does not pressure us to add any features that costs a lot of money. She just lets us know what they do and how much it costs, and then leaves it up to us. We really appreciate people who do not pressure us to purchase additional products. Pros This product is very easy to use. We did not have much trouble learning how to use all the features. We when hire new employees, they pick it up just as quickly. The schedule and the money features (keeping up with money owed and money collected, insurance balances, etc.) are excellent features. Cons The thing we like least about the product is the updates. When updates are done, it seems to disrupt everything. Changes will be made that we are unaware of and we don't know how to proceed. We have to stop and call them, they put in a ticket and then someone gets back with us about the matter. It really disrupts the flow of clinic. You can't just call and have someone answer your question, either. It's rather frustrating. Review Source kB karen B. insurance claims Medical Practice Used the software for: 1-2 years ### "Working with claims" November 2, 2022 4.0 Its nice to be able to see all your claims and what is being paid or denied, the totalsof the claims and the amount of the money coming in. Pros this software is pretty easy to use if everyone is working together at the start to make sure everything looks like you want it in each area of the office, such as are all the orders & dx's coming over that you need. l like that it has a support area for help on issues you might need. its easy to navigate. I really like the claims worksheet that is offers. their software is reliable & customer service is great. Cons setup was a little confusing for me because i'd never done anything like it before and most of it had to be figured out from printouts. It would be nice to be able to add toa closed claim if something was left off in order to refile. when taking a payment bycredit card it opens to many windows between Systemedx & Instamed. Review Source JN Jennifer N. Business Office Mgr/Revenue Cycle Medical Practice Used the software for: 6-12 months ### "Systemedx" November 2, 2022 5.0 While working with the Instamed Clearinghouse has been challenging, I know that its a superb product and will give us much more capabilities once we have completed the transition. Pros I like that the company is local and I feel like we have a relationship. I also feel like they want to work on making SMX a better product by keeping up with competitive EHRs. Cons There seem to be a lot of bugs and glitches. Reason for choosing EHR Solutions I did not pick. Was in place when I took over my current role. Review Source Response from Systemedx November 16, 2022 Hey Jennifer, Thank you for the response! Our team strives to provide the best services to our customers to ensure a positive experience. If you ever have questions or need help, please do not hesitate to reach out to our team at (256) 739-1398. DL Denise L. Office Manager Medical Practice Used the software for: 6-12 months ### "Office Manager Review" November 3, 2022 5.0 We have had a good experience with EHR solutions. We could use more training as I feel there are a lot of things we still do not understand and that could be set up to make things easier for us. Pros It is relatively easy to learn and is a good price. Cons There are some improvements that would make seeing patients easier. Also, obtaining patient reports for different things could be made a lot easier to set up and access. Reason for choosing EHR Solutions Price and recommendation Review Source Response from Systemedx November 16, 2022 Hi Denise, Thank you for taking the time to write this review! Our team is always open to recommendations for improvements. We would love to hear your ideas and suggestions. Please, contact (256) 739-1398 to leave your recommendations and for additional training. BH Brittany H. Coder Hospital & Health Care Used the software for: 2+ years ### "Systemdex Review" October 31, 2022 4.0 Pros The scheduling and forms design. I like how we can put all claims in one batch. User friendly. Cons The font is terrible since the last upgrade. Flowsheets could work better. Reporting is a NIGHTMARE!!! Uploading the fee schedule can be a pain and not calculate correctly. Review Source Response from Systemedx November 16, 2022 Hey Brittany, Thank you for leaving a review. We would love to help you out in these areas where you are not 100% happy. Please contact our team at (256) 739-1398, so we can work diligently to improve these for you! KH Kacie H. Billing, A/R Medical Devices Used the software for: 2+ years ### "Great software" November 7, 2022 5.0 After using other software for different companies this is the most proficient yet. Pros Very easy to use and when we need support they are on point. Cons I like this software period. So far this is the most proficient software I have used. Review Source Response from Systemedx November 16, 2022 Hey Kacie, Thank you for such a fantastic review, and thank you for choosing Systemedx. If you ever have any questions or need help, please do not hesitate to reach out at (256) 739-1398. BP Brenda P. Executive Director Medical Practice Used the software for: 2+ years ### "SystemedX Review" November 3, 2022 5.0 Pros The ease of using the system. The reports for month end were custom written for our practice. Cons Nothing really comes to mind. SystemedX has worked very hard to help us implement new products available and helped interface with various outside labs. Review Source Response from Systemedx November 16, 2022 Hi Brenda, Thank you for the response! It makes our team incredibly happy to hear such positive feedback! CC Cheyenne C. Office Manager Medical Practice Used the software for: 2+ years ### "Love Systemedx" November 2, 2022 5.0 Pros I have used this software for over 10 years and have always loved how user friendly it is! Cons In the future, I would like to see an incoming fax feature for this software. Review Source Response from Systemedx November 16, 2022 Hey Cheyenne, We love to hear your positive feedback! Hopefully an incoming fax feature is something we can implement in the future! For any help or questions, contact us at (256) 739-1398. RS Renea S. Administrator Medical Practice Used the software for: 2+ years ### "Review of EHR Solutions" November 1, 2022 4.0 Overall pleased with this software and would recommend to any healthcare practice. Pros User friendly for a high patient volume in an urgent care setting. Cons The capability to change things in forms designer. Review Source Response from Systemedx November 16, 2022 Hi Renea, We appreciate the nice feedback! We would like to hear your thoughts on improvements for our forms designer. Please contact our team at (256) 739-1398. BH Beverly H. administrator Medical Practice Used the software for: 2+ years ### "review" November 3, 2022 4.0 good Pros easy to use, user friendly. The patient tracker is great to help with flow of office Cons I dont think the communacation is good with the reps. you offered a lot of features that we did not know about Review Source MP Misty P. Manager Medical Practice Used the software for: 2+ years ### "Great" November 21, 2022 5.0 Pros Reporting, easy to use, support is great Cons There are a lot of features that we are not sure how to use. But we are learning Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.