# get.chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is get.chat the right Live Chat solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/252693/getchat/reviews --- get.chat 4.7 (93) [View alternatives](https://www.capterra.com/p/252693/getchat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of get.chat Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews TO Tonny O Operations ManagerMachinery, 11 - 50 employeesUsed the software for: 1-2 years. “This tool is great for enhancing live chat directly to our WhatsApp business account across multiple devices using one number.“ July 25, 2024 SK Sammy K Head networking specialistConsumer Services, 201 - 500 employeesUsed the software for: 1-2 years. “The tool is great but the only drawback I have encountered is that the customer support services are not efficient at times“ September 11, 2023 Akshita C HRInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: I used a free trial. “The platform's real-time communication and proactive chat features have transformed our customer support, resulting in faster response times and increased customer satisfaction.“ July 19, 2023 SA Sheila A Records AssistantHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “Lack offline access to function even a mild aspect.“ November 12, 2023 NK Nelson K Customer serviceDesign, 11 - 50 employeesUsed the software for: 1-2 years. “Chat's intuitive design, effective automation, and it's effortless integrations for efficiently increasing customer communication and support procedures.“ August 30, 2023 JK Jayesh K Lead Business AnalystInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “It does not have the same level of automation as some of its competitors and does not offer the same level of customization.“ March 22, 2023 Jason G Sales Support AssociateArchitecture & Planning, 51 - 200 employeesUsed the software for: 1-2 years. “Collaboration and texting through this product is effective and all the projects files and workflow management this platform offers the best and productive capabilities.“ June 29, 2023 CN Celestine N Market researcher Consumer Goods, 501 - 1,000 employeesUsed the software for: 1-2 years. “The cost to acquire compared to its alternatives is costly“ September 5, 2023 ## Showing most helpful reviews Showing 1-25 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Azizah A. Office Management Telecommunications Used the software for: 1-2 years ### "Live chat with get.chat" September 13, 2022 5.0 Pros Excellent support, engaging and well-presented material, and a consistently skilled manner are the software's first feelings. We have no intention of switching providers due to how pleasant it is to our sales associates and customers and its shown by the surveys that we distribute to our customer. Cons The design of get.chat needs improvement, as it is challenging to use for the average user who is not a specialist. It is confusing to navigate thru all the feature and i have seen other software that are better in this element. Switched from [ChatBot](https://www.capterra.com/p/166420/ChatBot/) Chatbot API for connecting and integrating with our current website is frequently disconnected and this posses so much problem for us. Review Source EM Eric M. Operations and Project Management Logistics and Supply Chain Used the software for: 1-2 years ### "Unlock Seamless Communication using GetChat" July 10, 2023 5.0 It greatly changed the way to interact with all parties along the supply chain by getting rid of communication bottlenecks. Pros Greatly saves on Time and Cost since it eliminates the need for writing long emails. This is achieved through active use of instant messaging, voice and video calls. Cons It promotes team collaboration and hence an organization should be well onboarded by relevant department to ensure its successfully embraced across board. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) It was not bale to offer real-time language translations which is a fantastic feature in GetChat since we have diverse clients and employees across the world. Review Source Kapil V. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Get.Chat for communicating with Startup team" July 3, 2022 5.0 Overall experience is very good with get.chat application. it has a very good customer support. Pros The software is very easy to use and collaborate and it very well connects with JIRA, Google Drive. Cons The software needs to add more features such as meetings schedule etc. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing get.chat It is very easy to use and lightweight software. Review Source Aditi V. Software Developer Information Technology and Services Used the software for: I used a free trial ### "Get.chat - A Feature-Rich and Effective Document Management Solution" August 14, 2023 5.0 The Document Storage function on get.chat worked really well for me. It was scalable, safe, and simple to use. Get.chat's wide range of app connectors with other well-known programs is another feature I appreciated. In conclusion, I believe that get.chat is a fantastic solution for companies who need to save and distribute information conveniently and securely. Pros The get.chat feature's Document Storage was my favorite since it is simple to use, safe, scalable, and reasonably priced. I really appreciated the breadth of integrations it provides with other well-known programs. For enterprises who need to save and distribute documents easily and securely, I believe get.chat is a fantastic alternative. Cons I really like get.chat overall, but the fact that documents can only be 100 MB in size when uploaded has to be changed. Some firms that need to keep substantial documents, including product manuals or marketing materials, may find this to be too small. Review Source Akshay S. Frontend Developer Information Technology and Services Used the software for: I used a free trial ### "Get.chat: An All-Inclusive Platform for Communication and Collaboration" September 23, 2023 5.0 I've had a pretty good overall experience with get.chat. I discovered it to be a very user-friendly, dependable, feature-rich platform at a very reasonable cost. Additionally, I enjoyed mobile apps and integrations Pros Get.chat impressed me greatly. I discovered it to be a very user-friendly, dependable, feature-rich platform at a very reasonable cost. I heartily advise anyone searching for an all-inclusive, reasonably priced communication and collaboration tool to check out get.chat. Cons I thought get.chat was a really great platform for collaboration and communication. However, some disadvantages that must be taken into account include the restricted automation capabilities, customization possibilities, and limitation file size. Although it does provide good customer service, it is not always accessible. Review Source Akshita C. HR Information Technology and Services Used the software for: I used a free trial ### " Elevating Customer Communication and Support to New Heights"" July 19, 2023 5.0 My overall experience with get.chat has been highly positive. The platform's real-time communication and proactive chat features have transformed our customer support, resulting in faster response times and increased customer satisfaction. Pros It is a comprehensive and user-friendly platform that has significantly improved our customer communication and support efforts. I wholeheartedly recommend get.chat to anyone looking to enhance their customer engagement and support experience. Cons there is room for improvement in its reporting capabilities, chatbot functionality, and mobile app customization. Expanding integration options and optimizing platform performance would further enhance the overall user experience. Review Source Piyush S. Developer Information Technology and Services Used the software for: I used a free trial ### "Get.chat - a better way to connect " July 30, 2023 5.0 It is great platform which comes along packed features I had a great experience using it highly recommend it. Pros It's affordability, and security along with good interface. Cons It's customisation feature can be enhanced especially text customisation. Review Source Peter K. Managing Director Banking Used the software for: 2+ years ### "Fantastic tool for Whatsapp Business integrations" July 11, 2022 5.0 my get.chat experience has been by far been wonderful. The product has given me a flawless experience by allowing me to seamlessly integrate WhatsApp Business account with other products and also allows me to use the same WhatsApp Business account with my colleagues simultaneously across multiple devices to ensure faster delivery of customer care services to our customers. Pros It allows me to send bulk WhatsApp messages which is very useful especially when sending messages to leads and customers. The system interface is intuitive and user-friendly and the dashboard is well organized making it an easy to use product for anyone without necessarily having any technical skills. With get.chat, me and my colleagues can access the same WhatsApp Business account from multiple devices simultaneously. It has an open API and plugins that allows integration of Whatsapp Business account with other products like Google Sheets. This is useful since it makes it easy to share files created in the Google Sheets directly to involved parties through WhatsApp Business. It also allow integration of Whatsapp Business account with Google Drive and thus it is easy to share files stored in the Drive directly through WhatsApp Business. Cons I dislike nothing about this product. The entire system of get.cht is simple to understand and the interface is very user-friendly. Review Source Winnie C. Technical Sales Industrial Automation Used the software for: 2+ years ### "An effective tool to integrate your WhatsApp Business account with other products" June 30, 2022 5.0 get.chat is an outstanding tool that allows easy integration of Whatsapp Business with other products to ensure efficiency and reliable delivery of customer services. It has given me an excellent experience and has been able to meet all the expectations i had when i was implementing. Pros It is easy and fast to setup and use. It allows one to integrate the WhatsApp Business account with a variety of third party products like CRM like Hubspot and customer support system like Gmail for efficient and fast customers services delivery. It has pre-built integrations to choose from or you can opt to add your own integration based on your organization needs. It allows the support team to access the same WhatsApp Business account from multiple devices for fast delivery of customer support services. It makes it easy for the customers and clients to reach out easily whenever they have any questions. It is flexible and easily adapts to your working environment through customization. It support bulk messaging at the same time to save time. Cons It only has a monthly purchase package plan. The plan is quite expensive especially to the low level businesses and the upcoming organizations. Review Source Kuldeep G. Sales and marketing Automotive Used the software for: I used a free trial ### "Get.chat - a powerful chat tool" July 18, 2023 5.0 Easy to use and helps in solving issue in real time. Pros Transcript and chat history can be tracked for increasing consumer engagement. Cons It's file sharing feature can be enhanced. Review Source AO Adebisi O. Business Development Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "get.chat: Reliable BIM & Live Chat Platform " July 9, 2024 4.0 Pros get.chat allows me to connect with customers via live chat which solve issues rapidly. Cons Unfortunately, it need to be integrated with external web conferencing apps to enhance video conferencing. Review Source JK Jayesh K. Lead Business Analyst Information Technology and Services Used the software for: 2+ years ### "get.chat is an excellent live chat" March 22, 2023 4.0 Overall, Get.chat is a comprehensive customer service solution that provides businesses with the tools they need to interact with customers and provide a better customer experience. While there are certain features that we like least, the live chat and support capabilities make it a great choice for businesses. Pros The features that we like most about Get.chat are its live chat capabilities. It allows businesses to interact with customers in real-time and provide immediate responses to customer queries and issues. Additionally, its ticketing system allows businesses to keep track of customer interactions and provide targeted customer support. Cons The features we like least about Get.chat are its limited automation capabilities. It does not have the same level of automation as some of its competitors and does not offer the same level of customization. Additionally, its customer profiles are limited and not as comprehensive as other customer service solutions. Review Source AB Ayanda B. Graphic Designer Printing Used the software for: 2+ years ### "No Need for Email Communication with the Help of get.chat" November 16, 2023 5.0 Pros Sending instant messages and live chat are among the best aspects about get.chat. I do not need email to send and receive DMs with get.chat. One number across many devices is another aspect that I like. Cons Thanks for asking, but at the moment get.chat seldom has nothing that I regret about. Review Source VK Violet K. Project and Liaison Officer Non-Profit Organization Management Used the software for: 2+ years ### "why I Prefer get.chat for Live Chat & BIM" November 1, 2023 4.0 It allows me to send bulk messages, tag and assign tasks for 24.7.365. Pros get.chat allows me to manage WhatsApp business conversations by assigning tasks and tagging convos in real-time. Cons Need I say something really - get.chat accomplishes all my needs. Review Source SK Sammy K. Head networking specialist Consumer Services Used the software for: 1-2 years ### "Effective and reliable communication with get.chat" September 11, 2023 4.0 Sending messages to many members is easy and integration with other third party is smooth Pros I love that we are able to get real time notifications and with the tool we can send messages to different platforms easily and fast. Integration with other platform is seamless Cons The tool is great but the only drawback I have encountered is that the customer support services are not efficient at times Review Source NK Nelson K. Customer service Design Used the software for: 1-2 years ### "User friendly interface" August 30, 2023 5.0 I generally experienced improved customer communication through its user-friendly interface but challenges with occasional technical issues always hindered the overall satisfaction.Nonetheless, it is a great software which needs little improvements. Pros I really love Get.Chat's intuitive design, effective automation, and it's effortless integrations for efficiently increasing customer communication and support procedures. It is so great.Amazing technology Cons I don't really like Get.Chat because of its complex setups, and occasional technical problems. This affects its smooth integration with customer communication. Review Source SG Stephanie G. Human Resources Officer Mental Health Care Used the software for: 6-12 months ### "get.chat: Robusta Tool for Live Chat & BIM" October 28, 2023 5.0 Improve customer experience through real-time live chat and BIM. Pros Ever since I implemented get.chat early this year, it has never been hectic to communicate with our customers by integrating with external apps such as Jira and Pipedrive. Cons All is well with me on my end - I get whatever I need from get.chat. Review Source MY Moses Y. Corporate Accounts Manager Program Development Used the software for: 1-2 years ### "Add impetus to your organizational communication with GetChat" July 6, 2023 5.0 Its an experience that we have only wished to establish and has been a real game changer in getting things done quickly. Pros Instant communication through live chats, and ability to share files and documents. Cons We have been looking forward to integrating a tool that enhances fast and effective communication into our company. Review Source AT Anthony T. HR Manager Information Technology and Services Used the software for: 2+ years ### "Improved Collaboration With Get.Chat" August 29, 2023 4.0 Pros What I like most is that Get.Chat supports mobile accessIt makes files sharing easyIt makes sending and receiving messages easy and this betters collaboration Cons Get.chat is just amazing and since it has met our needs with no compromise, I have no regrets Review Source VR Verified Reviewer Software developer Computer Software Used the software for: 6-12 months ### "awesome experience" December 1, 2022 5.0 The first impressions of the software are of excellent support, interesting and well-presented content, and a consistently professional manner. With the software, teamwork, consultation, and collaboration are much simpler, less expensive, and more productive. Pros In order to provide customer support services quickly, the support team can use numerous devices to access the same WhatsApp Business account. The user interface of get.chat is the easiest, friendliest, and fastest I have ever used. It is the best chat platform I have ever used. Access is simple via a Gmail account or by downloading from the web, and the mobile application also runs without a hitch. Cons We really like it, but the monthly plan needs more user seats. I no longer experience something that used to bother me. Review Source Munirah R. Information Technology Analyst Telecommunications Used the software for: 1-2 years ### "Live chat with get.chat" July 12, 2022 5.0 Pros I like how effortless it is to stay in contact with potential clients. The system is user-friendly and equipped with tools that simplify the work of customer service agents. In particular, I enjoy using the pre-written answers and other snippets that are provided. Cons Too sluggish, the platform may become unresponsive if more than 200+ customers are waiting in line. Otherwise, it will be fine. Review Source EJ Emily J. HR Manager Information Technology and Services Used the software for: 2+ years ### "Keeping Employees Engaged With Get.chat" September 19, 2023 4.0 Pros Using get.chat is easy and it's an affordable solutionIt comes great features and makes sending Instant messages easyIt comes with real time chatting and the notifications are timelyMobile access makes it even better Cons Never had negative issues while using get.chat. It's just amazing Review Source eW eric W. utility engineer Civil Engineering Used the software for: 6-12 months ### "a user friendly chatbot" September 11, 2023 4.0 having the free plan and the mobile app, a must try tool and the easiest to use in all the available chatbots. Pros getchat has a free plan, this plan is a great asset as the user can familiarize with how the tool works before making a decision of subscribing to the payment plan. also the mobile app of the tool has great compatibility wit many gadgets making the accessibility awesome. Cons getchat comes with a lot of great features although some hitches on the free plan, the plan only got the basic features which do not give enough insights of the tool before actual purchase of the tool. Review Source BW Bradley W. Marketing Director Information Technology and Services Used the software for: 2+ years ### "A Multipurpose Live Chat Solution For Business" September 13, 2023 4.0 Pros Sending messages is easy and fastI like that we can always retrieve old messagesIt comes with some secure storageThe live chat Features are very helpful and saves time Cons Get.chat has met our needs perfectly and no bad experiences yet Review Source BG Boniface G. Senior Editor Writing and Editing Used the software for: 2+ years ### "The Best Live Chat Solution For Business Use " October 17, 2023 5.0 Pros I like that with get.chat, it is always easy to get chat history The software makes sending messages easyIt makes live chat easyIt comes with real time notification features Cons get.chat has been nothing short of great. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.