--- title: "get.chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about get.chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/252693/getchat/" page_type: "product" language: "en" --- # get.chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) get.chat ## What is get.chat? get.chat is a software that enables you to connect your WhatsApp account to multiple users and applications simultaneously. get.chat's Web Inbox allows multiple employees to receive WhatsApp messages on multiple devices using the same number you use for your business. Our Integration API helps you connect your WhatsApp to third-party applications such as HubSpot, Zapier, or your own chatbot solution. Powered by the official WhatsApp Business API from 360dialog ## What is get.chat used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 93 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price €49 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for get.chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://get.chat&name=get.chat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### get.chat 4.7 (93) VS. [4.7 (24,165)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price €49 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (93) Ease Of Use 4.6 (16,428) Value For Money 4.7 (81) Value For Money 4.5 (11,485) Customer Service 4.5 (83) Customer Service 4.4 (10,700) ## get.chat alternatives [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (672)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/252693/getchat/alternatives/) ## FAQs about get.chat Overview ### What problems does get.chat solve? get.chat solves slow customer response, scattered conversations, and hard-to-manage WhatsApp and website inquiries by centralizing real-time chats, shared inboxes, ticketing, tags, and chat history. Customer support teams, sales agents, help desks, and multi-location service teams use it to speed resolutions, coordinate ownership, and convert leads without complex setup. Answer based on 52 reviews Overview ### Which roles and teams benefit most from get.chat? get.chat is most used by software engineers, developers, and IT teams that need fast, reliable communication during support, implementation, and troubleshooting workflows. Marketing, customer service, HR, and recruiting teams benefit from streamlined outreach and engagement, while project managers and business managers use it to coordinate conversations, track responses, and improve team responsiveness. Answer based on 93 reviews Overview ### What company size and industries is get.chat built for? get.chat is built primarily for small businesses, which make up 49% of reviewers, and it most often serves Information Technology and Services at 25%. It targets sectors including Retail, Wholesale, Hospitality, Healthcare, Manufacturing, Pharmaceuticals, and Real Estate, with midsize and enterprise use also represented. Instant Messaging & Chat is the main use case. Answer based on 93 reviews Features and Usability ### What are the key features of get.chat? get.chat includes core live chat and real-time chat for customer conversations, plus chatbot capabilities and autoresponders for handling common questions. Reviewers also highlight differentiators such as WhatsApp Business integrations, shared inbox access for multiple agents, support ticket management, and canned responses for faster replies. Answer based on 34 reviews Integrations ### Which third-party tools and platforms does get.chat integrate with? get.chat integrates with WhatsApp, WhatsApp Business API, Google Drive, Google Sheets, Gmail, HubSpot CRM, and JIRA Service Management. It connects to 14 third-party tools overall, with reviewer-confirmed use centered on WhatsApp and file-sharing workflows through Google Drive and Google Sheets, plus CRM and support system connections. Answer based on 36 reviews Getting Started and Support ### What training and onboarding options does get.chat offer? get.chat provides documentation and videos to support team setup and training. Documentation offers written reference material for reviewing steps and features, while videos give visual walkthroughs that users can follow at their own pace. Answer based on 3 reviews Getting Started and Support ### What customer support options does get.chat offer, and how do users rate the experience? get.chat offers email/help desk, FAQ/forum, knowledge base, and chat support. Users often describe support as helpful, informed, and quick to respond, with the platform making real-time customer communication easier. Some users, however, report inconsistent responsiveness and occasional sluggish performance during higher-volume queues. Answer based on 24 reviews Features and Usability ### Is get.chat easy to use for new teams? get.chat makes daily messaging and support work easy for most new teams with a simple, organized interface. Small businesses and support teams often find setup quick, navigation clear, and mobile access helpful, though some users mention a learning curve for first-time users and want more design polish and customization. Answer based on 23 reviews Features and Usability ### How good are get.chat's chatbot features? get.chat handles basic customer service automation well and helps teams manage chats across shared WhatsApp workflows. Support teams value canned replies, agent collaboration, ticket transfers, and real-time messaging, but some businesses want deeper chatbot automation, richer customer profiles, stronger customization, and better offline access for more advanced service needs. Answer based on 17 reviews ## Features AI summary Based on 6,901 Live Chat reviews Capterra reviewers highlight these as the top features buyers look for in Live Chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) get.chat supports **Chat/Messaging** and **Real-Time Notifications**, giving teams a direct way to respond to conversations quickly and stay updated as new messages come in. However, it does not offer **Multi-Channel Communication**. Instead, it provides other buyer-valued features such as **Mobile Access** (**44%**), **Real-time Consumer-facing Chat** (**42%**), and **Transcripts/Chat History** (**36%**). These features help businesses stay connected on the go, manage live customer conversations, and keep records of past interactions, allowing teams to respond faster and maintain better service continuity. Chat/Messaging 4.9 (22) 77.27% of 22 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.8 (44) 70.45% of 44 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Mobile Access 4.7 (45) 66.67% of 45 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-time Consumer-facing Chat 4.7 (42) 66.67% of 42 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 4.7 (41) 65.85% of 41 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-Time Chat 4.9 (49) 65.31% of 49 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. get.chat 22 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Mobile Access: Access software remotely via mobile devices - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 4.7 (93) 4.7 Based on 93 reviews ## Pricing Value for money 4.7 (81) Free Trial Basic €49.00 Flat Rate,Per Month Value for money 4.7 (81) 4.7 Based on 81 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (83) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (83) 4.5 Based on 83 reviews ## User reviews Overall rating 4.7 Based on 93 reviews Filter by rating 5(68) 4(25) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TO Tonny O. Operations Manager Machinery ### "Okello Views on get.chat Platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2024 Pros This tool is great for enhancing live chat directly to our WhatsApp business account across multiple devices using one number. Cons I can’t believe they are discontinuing their services soon 🥲🕰️. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AO Adebisi O. Business Development Manager Leisure, Travel & Tourism ### "get.chat: Reliable BIM & Live Chat Platform " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 9, 2024 Pros get.chat allows me to connect with customers via live chat which solve issues rapidly. Cons Unfortunately, it need to be integrated with external web conferencing apps to enhance video conferencing. Switched from [Zipteams](https://www.capterra.com/p/265801/Zipteams/) [Swit](https://www.capterra.com/p/191348/Swit/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Jamie B. Chief Accountant Financial Services ### "get.chat: Reliable Tool for BIM & Live Chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2023 Pros In my current Tax Consultancy Firm, get.chat makes it easy and rapid to send bulk messages. Document storage is another great aspect about get.chat. Cons I rarely encounter issues while using get.chat. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AB Ayanda B. Graphic Designer Printing ### "No Need for Email Communication with the Help of get.chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2023 Pros Sending instant messages and live chat are among the best aspects about get.chat. I do not need email to send and receive DMs with get.chat. One number across many devices is another aspect that I like. Cons Thanks for asking, but at the moment get.chat seldom has nothing that I regret about. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SA Sheila A. Records Assistant Hospital & Health Care ### "WhatsApp Embedded Live Chat Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 12, 2023 Team collaboration. File sharing. Business instant messaging. Pros With get.chat, it is seamless to send bulk messages. Live chat and business instant messaging are other great aspects about this tool. Cons Lack offline access to function even a mild aspect. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GM Gagamel M. social activist Online Media ### "rela" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2023 Pros Get.chat integrates with WhatsApp to assist in multi messaging of clients Cons it has no realistic free trial for use in the messaging Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Yogesh Y. Software Engineer Information Technology and Services ### "Get.chat offers live chat and support tickets to help businesses with customer service." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 6, 2023 Get.chat is a full-featured customer service live chat and support platform. Although it has certain drawbacks, it is a fantastic choice for corporate applications. Pros Get.chat offers live chat and support tickets to help businesses with customer service. Cons The inability to automate tasks and the absence of individual user profiles are two of Get.chat's most glaring flaws. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VK Violet K. Project and Liaison Officer Non-Profit Organization Management ### "why I Prefer get.chat for Live Chat & BIM" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 1, 2023 It allows me to send bulk messages, tag and assign tasks for 24.7.365. Pros get.chat allows me to manage WhatsApp business conversations by assigning tasks and tagging convos in real-time. Cons Need I say something really - get.chat accomplishes all my needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WA Winfrey A. Hospital Psychologist Mental Health Care ### " Robust and Flexible WhatsApp Team Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 get.chat product is a self-explanatory multi-purposed WYSIWYG which helps team to access multiple messages using different devices. Generally, it maximize team collaboration and productivity on the go. Pros Possession of great rule engine to enhance seamless integration with Zapier and Hubspot softwares in order to enable user to communicate simultaneously. It is fully powered by the official WhatsApp Business API from 360dialog. Cons From my own experience, get.chat product has no single dislike since it over delivers all it was purposed for during its development. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SG Stephanie G. Human Resources Officer Mental Health Care ### "get.chat: Robusta Tool for Live Chat & BIM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2023 Improve customer experience through real-time live chat and BIM. Pros Ever since I implemented get.chat early this year, it has never been hectic to communicate with our customers by integrating with external apps such as Jira and Pipedrive. Cons All is well with me on my end - I get whatever I need from get.chat. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/252693/getchat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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