# Ideagen Procedure Management Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Ideagen Procedure Management Software - reviews, pricing plans, popular comparisons to other Onboarding products and more.

Source: https://www.capterra.com/p/252923/Ideagen-OpCentral/pricing

---

# 

 Ideagen Procedure Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Ideagen Procedure Management

## What is Ideagen Procedure Management?

Ideagen Procedure Management (formerly Ideagen Op Central) provides AI-powered compliance and operations management capabilities combining standard operating procedures, training, audits, and HR tools. The platform replaces fragmented systems and manual processes across multi-site businesses and franchise networks with unified digital workflows. Built for organizations requiring systematic operational management, it centralizes procedure administration while providing comprehensive training and audit capabilities that enhance operational consistency and compliance across multiple locations.

## What is Ideagen Procedure Management used for?

[Franchise Management](https://www.capterra.com/franchise-management-software/)[Document Management](https://www.capterra.com/document-management-software/)[Onboarding](https://www.capterra.com/onboarding-software/)

Top alternative

Featured

Overall rating

Based on 15 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Ideagen Procedure Management

4.7 (15)

VS.

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (15)

Ease Of Use

4.7 (5,044)

Value For Money

4.6 (10)

Value For Money

4.5 (4,809)

Customer Service

4.9 (15)

Customer Service

4.6 (4,827)

## Ideagen Procedure Management alternatives

[4.5 (280)](https://www.capterra.com/p/172274/Network-Configuration-Manager/reviews/)

Starting price

$238.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.5 (526)](https://www.capterra.com/p/148577/MasterControl/reviews/)

Starting price

$25000.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (328)](https://www.capterra.com/p/218549/UserWay/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.4 (3,269)](https://www.capterra.com/p/120109/Xero/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/252923/Ideagen-OpCentral/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Document Management

4.4 (8)

87.50% of 8 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Learner Portal

4.6 (8)

87.50% of 8 reviewers that rated this feature as important or highly important

Students can access materials and communicate with instructors via their online student profile

Course Management

4.3 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Create, organize, and assign courses to users

Document Storage

4.6 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Store and organize documents in a centralized system

File Sharing

4.3 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Access Controls/Permissions

4.8 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Ideagen Procedure Management 105 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Find and manage potential candidates and their applications and resumes through the recruiting life cycle

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Creation, administration, and evaluation of assessments or tests

Supports flexible learning at different times (i.e., learners can access course materials at their own pace)

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Data is backed up automatically to prevent data loss

Create backups and provide methods to recover deleted/lost data

Supports learning paths that combine in-person classes with online/virtual courses

Tools that allow users to create and publish courses and course material/content

Track and manage schedules and meetings via an integrated calendar

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Software specialized for corporate use

Investigate and take action at root cause or error in processes to prevent recurring issues

Create, organize, and assign courses to users

Track which progress and course materials have been completed by each user

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Import and export data to and from software applications

Move from one database to another, or upgrade the version of database software being used

Automated or logic-based workflows that assist in the creation of electronic documents

Scan, move or upload electronic files within the software's repository

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Custom forms to streamline repetitious aspects of a document

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Software specialized for companies that sell courses/content

Digital forms that are shared and accessed online

Manage, store and organize emails within the system or via third-party apps

Electronic storage of staff/employee contact information and job status in a centralized repository

Create and share a new employee handbook with helpful information

Track employee schedules, availability, and performance across projects and tasks

Guidelines for conforming to environmental laws, regulations and requirements

Track and ensure quality of products in accordance with food and drug administration (FDA) act

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Create, save, and store files

Public or private sharing of digital files such as documents, audio/video, images, and more

Store, manage and track all forms in a centralized location

A central repository to manage branding content across franchisees.

Track and manage the day-to-day operations of all franchise locations.

Search for specific words or phrases within a document or database

Compliant with HIPAA, which sets standards for sensitive patient data protection

Information, data and reports that are being tracked over time

Automates core HR functions such as talent management, employee evaluation and learning management

Manage and track all disruptions and incidents

Track and manage inventory levels to maintain proper supply

Guidelines set by the International Organization for Standardization

Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments

Students can access materials and communicate with instructors via their online student profile

Designing course materials to be completed in a sequential order for personalized learning purposes

Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance

Access software remotely via mobile devices

Access for students to complete learning materials on mobile platforms

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple languages

Manage and support multiple locations

Ability of websites, web applications, or mobile applications to function without an active internet connection

Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Create new policies or alter existing policies

A repository of all past and existing policies

Create, manage, and track policies and procedures within an organization

Document and report the progress of ongoing projects

Reporting on how each user, task or process has advanced since its initiation

Ensure that quality requirements and standards are met across production processes

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Tools to find, assess, and hire suitable candidates for a job within an organization

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Analyze potential risks across the organization

Initiate collection and analysis of known risks

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

At least a username and password is required to access the system

Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge

Allow users to access multiple services after entering their login credentials once

Gauge satisfaction and receive information for improvement and success

Real-time, interactive learning experiences where participants engage in learning activities simultaneously

Create, manage and track all task activities and progression

Create tools to measure student retention of learning material and lessons

Set up connections to third-party platforms to improve business processes

Track employee/learner's progression through training programs

Extra layer of security that requires not only a password and username but also something specific to that user

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track revisions and updates made to files and navigate between different versions

Connect with meeting participants remotely over video

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.5 (15)

4.5

Based on 15 reviews

## Pricing

Value for money

4.6 (10)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.6 (10)

4.6

Based on 10 reviews

## Integrations

[

Xero](https://www.capterra.com/p/120109/Xero/)[

Deputy](https://www.capterra.com/p/167811/Deputy/)[

MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)[

Go1](https://www.capterra.com/p/127210/GO1-LMS/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (15)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (15)

4.9

Based on 15 reviews

## User reviews

Overall rating

4.7

Based on 15 reviews

Filter by rating

5(10)

4(5)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

ML

Meg L.

Functions And Reservations Manager

Hospitality

### "User Friendly Surveys"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 3, 2025

We struggled to find a system where we could create multiple surveys and send them out for people to complete each week. OpCentral provides this for us and enables us to bring feedback into our business in an easy and informative way.

Pros

We use OpCentral for sending out surveys to our Invisible Guests for our restaurants, and it's incredibly straight forward to use. The setup process is easy and once the surveys have been completed, exporting them and viewing the results is also very easy. The findings are presented super clearly that gives a quick overview of the information provided by the Invisible Guests. The feedback from the users completing the surveys has also always been positive as well.

Cons

For the purpose we use OpCentral for, there isn't currently anything we dislike about OpCentral. It's completely fit for what we need.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BL

Bryn L.

Operations Manager

Utilities

### "Essential Business Toll"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 21, 2025

We use it every day, along with out fellow team members and employees across Australia.

Pros

Op Central is an essential business tool for us. Everything from employee onboarding and training, procedure manuals and shared resources across multiple entities.

Cons

Nothing significant comes to mind. I have a suggestion to imporve the product addressing the table of content in the procedures manual, where it resets to the top of the page. Other than this, its a great product.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AG

Angelo G.

Compliance Manager

Financial Services

### "Great service "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 9, 2024

Always received an efficient prompt service.

Pros

The prompt turnaround time to any request.

Cons

At times, account manager may differ from previous interactions.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MJ

Meghann J.

Training and development specialist

Hospital & Health Care

### "Fantastic customer service everytime"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 6, 2024

Pros

Op Central have always been willing and available to offer support, reccomendations and guidance to best utilise their platform. Suggestions are heard and they are always making continious improvement and new features. Op Central is intuative and is a key part of our daily operations.

Cons

Some modules are legacy modules however they do not takeaway from the overall functionality.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CO

Cameron O.

Group Marketing Manager

Retail

### "A Valuable Tool for all member organisations"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 23, 2024

My overall experience with OpCentral has been highly positive. The platform provides a user-friendly interface that enhances usability, making it easy for all team members to engage with its features. The project management and communication tools have significantly improved our interaction with our members , fostering better communication and teamwork across departments.

Pros

What I appreciate most about Op Central is its user-friendly interface, which makes it easy to navigate and access essential features. the program is modular so we can continue to add features to the platform. Their exceptional customer service through the helpdesk further enhances the experience, ensuring we always receive prompt support whenever needed. I have now installed Op Central into 2 businesses, and it is a fantastic choice for organisations looking to optimise their operations.

Cons

There are a few areas that could benefit from improvement. The lack of drag-and-drop facilities when uploading files makes the process less intuitive. There have also been concerns regarding the removal of some useful modules that previously added significant value. The platform's inflexibility around certain suggestions related to communication has limited its effectiveness in meeting our specific needs however, these issues are minor compared to the overall value that Op Central provides.

Switched from

[ownCloud](https://www.capterra.com/p/176602/ownCloud/)

Too hard to maintain our own platform and keep updating it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Cameron J.

IT Support / Digital Marketing

Hospital & Health Care

### "Great Solution for our Home Care Franchise"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 4, 2022

Great for what we use it for, Onboarding, Policies, Contracts and Ops Manuals. The only problem is it feels very isolated from our other systems.

Pros

Simple interface with clear sections. Great for segmenting our Franchise locations and user permissions.

Cons

No public API/limited intergrations with external software and limited documentation on the Op Central website.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 8, 2022

Thanks for your feedback, Cameron! The good news is that we do now have an open API capable of integrating with all of the other systems you use; although this may not have been the case when you first started using Op Central. If you'd like to explore a new integration, please get in touch with our Support Team.

OB

Odyssey Bk P.

Accountant

Cosmetics

### "CI - review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

August 4, 2022

Pros

Integration & process was so easy to handle..Onboarding & Compliance areas are so good..

Cons

Could be much more user friendly in all aspects

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 8, 2022

Thanks for the review! We'd love to hear more detail about your thoughts on user experience - please send us an email or give us a call and chat to one of our Support Team members! There may be some quick and easy tweaks to the system that we can suggest.

AW

Amanda W.

Franchise Support Officer

Health, Wellness and Fitness

### "Aw"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 4, 2022

It has been fine.

Pros

The program is easy to navigate and everything is laid out very nicely. Support team is prompt.

Cons

I don't like how if something is deleted the support team charged you thousands of dollars to recover. I also think that inputting things in Ops Manuals is a little archaic - taking one by one screenshots of presentations is so time consuming and then uploading the photos one by one instead of by bulk...

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 9, 2022

Thanks for the feedback, Amanda! We are constantly upgrading the functionality of our system and your comments help us figure out what features our customers care about! If you need help with anything, please reach out to our Support Team any time.

TF

Tennille F.

Quality Assurance Manager

Health, Wellness and Fitness

### "OpCentral ideas to improve"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 3, 2022

Overall this is a good product.

Pros

We love the ability to share training videos and resources through OpCentral.

Cons

I would prefer that I could upload multiple files at once and link multiple files at once - or at least have it return to the same section of the files when I have to upload another item. This can be very frustrating. Also for user profiles, I would like to be able to add a custom field to a user type instead of all users as we have employee files and also franchisees and so using these differently would be helpful. I would also like to be able to automate a result generated by a search filter: for example - automating a weekly report on the vaccination status/police check status of employees or automating a report on their licence expiries?

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 8, 2022

Thanks so much for the feedback, Tennille! Most of the things you have mentioned are achievable in Op Central and we would love to take you through how to achieve them! Please reach out to our support team any time.

IC

Ian C.

Training Manager

Wholesale

### "My thoughts "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 27, 2022

Hard at first but definitely need a dedicated person within the company to look after it.

Pros

Accountability, easy to use, multiple elements.

Cons

Lack of supporting videos with clear instructions

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 4, 2022

Thanks so much for the review, Ian! This feedback is really valuable for our team as we are always looking for ways to better support our clients and help them get the most value out of the system! Please reach out to our support team at any time for assistance.

KD

Kat D.

Head of Marketing

Consumer Services

### "Love OPC!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 27, 2022

Pros

We use OPC on the daily to communicate with our Franchisees. If we send our any email comms, we always link the assets, manuals, instructions housed on OPC!

Cons

You can't shortcut or favourite any most used folders.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 4, 2022

Thanks so much for the review, Kat! One of our Success Team members would love to show you how to shortcut your folders! Give us a call or send us an email.

AB

Amy B.

Group Operations Manager

Real Estate

### "Changed our business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 27, 2022

Brilliant!

Pros

Ease of use, accessibility through desktop or app

Cons

The visibility of donaloable documents in Manuals/Resources

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 4, 2022

Thanks for the review, Amy! Really helpful feedback for our team. Please reach out to support if you ever need a hand!

PF

Peter F.

General Manager Franchising

Business Supplies and Equipment

### "Great Product and best value for money for what it does"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 22, 2022

Overall, Ops Central and their team has been great. They have been there every step of the way.

Pros

The best to me is the support. The system has lots of functions, but you have a team to support you at OpsCentral to ensure it is being used the right way to achieve what you are trying to achieve.

Cons

The news section works well, however, it could have more features. However, in their defense, they are working on a major upgrade which will address any of these.

Reasons for choosing Ideagen Procedure Management

We felt that Ops Central would provide the best after service once we had rolled the product out. As well as this, they demonstrated how they are always working to continually improve the product. Both the after market service and the continuous product improvement has proven to be correct. They have always helped out and the constant improvements have made the product even better than when we first purchased it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 4, 2022

Thanks so much for the review, Peter! We're so glad you love the system (and our support team) just as much as we do!

BC

Bindy C.

Online Education Manager

Education Management

### "GymbaROO Online Education Manager: Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 14, 2022

Op Central has been a game changer for us. When we began with Op Central, we were complete novices to this kind of software, hence came in at a 'below base-line' entry point. We also had a massive job in front of us, restructuring our business and training programs to reflect the times in which we live. The Op Central team have been a pleasure to work with. They have guided us with a kind, caring, yet professional hand, throughout our journey. The team's communication, problem solving, patience and attitude have been exceptional. They confidently place themselves on the road to continual improvement, and have pulled us along with them.

Pros

I spend most of my working day in Op Central. I love how easy it is to use and navigate. The high level of functionality has completely changed the way we operate our business; training, staff management, franchisee operation/compliance... the list is endless. Op Central has positively impacted every part of our business.

Cons

Cannot think of anything that has not already been flagged for development. ....I do like a bit of audio with video tutorials.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 4, 2022

Thanks for the review, Bindy! We're always happy to help out!

TG

Tessa G.

Research and Education Manager

Education Management

### "Perfect for our needs. Easy access to things we like to do."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 6, 2022

This has been the best experience. Over the last 3 years, I have watched us as a team grow our skills and confidence and deliver a really great product to the team we serve. Op Central has been critical in this journey.

Pros

The support team! They are extraordinary. In the feedback they only let us score them out of 7, but in my book, they need 200/7. This team of people are incredibly solutions-focused, no matter how big or small the problem, they always provide excellent care and attention to detail. There have been times when the trip to the solution has taken a scenic path, but they have stuck with the process and worked so hard to help us find a way to meet our needs within the parameters of the software. Consequently, we as users/administrators are using more of the software's features, and so there are more questions....and on we go. I always feel valued and supported. I have worked with great IT support over the years in various organisations, but this team has taken the word 'support' to a whole new level for me!!! I have gained so much confidence and acquired many skills, thus enabling me to complete my role more efficiently and effectively. I love working in this program.

Cons

We have experienced very few limitations. So far, we have managed to find a way to work around the issue.

Reasons for choosing Ideagen Procedure Management

I did not make this decision, but whoever did, I am very grateful to them for their wisdom.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 4, 2022

Thanks so much for the review, Tessa! We're so glad you're loving the system and the support from our team!

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