--- title: "CustomerBase Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CustomerBase the right Field Service Management solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/252924/CustomerBase/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- CustomerBase 5 (49) [View alternatives](https://www.capterra.com/p/252924/CustomerBase/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of CustomerBase Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews LP Laxmi P Marketing ManagerPharmaceuticals, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Overall I feel it's good for a small team or for individuals who don't need a complex tool.“ June 9, 2026 FA Francisca A CEOConsumer Services, Self-employedUsed the software for: Less than 6 months. “Easy to use and has many ways to use it for the business all in one place.“ May 3, 2024 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Roberta B. Baker Food & Beverages Used the software for: Less than 6 months ### "Excellent experience, Thank you! " March 11, 2025 5.0 Fantastic! The manager was very helpful and listened to my concerns and answered all of my questions. Pros The Manager provided easy step by step directions for me to follow. Cons There wasn't anything to not like except the call sounded little static but thats not anyones fault. Review Source LP Laxmi P. Marketing Manager Pharmaceuticals Used the software for: 6-12 months ### "Easy way to manage leads and stay on track" June 9, 2026 5.0 So far it's been good. As a Marketing Manager my usage of it is minimal and mostly for staying organized and keeping track of leads coming from various channels. It is a simple (not very sophisticated tool) but this gets the daily job done for me without over complicating things. Overall I feel it's good for a small team or for individuals who don't need a complex tool. Pros My favorite thing about CustomerBase is the simplicity. I didn't need to learn anything new; I could get up and started instantly. It has allowed me to store and track all of my leads and customer information in one place; so I am much more organized when managing multiple campaigns and tracking my follow-ups. Cons What I think is missing is higher level functionality. It does the basic job really well, however if you're after automation and high level insights then this probably won't be enough. Review Source Jessica B. Operating Owner Artist Exraordinare Fine Art Used the software for: Less than 6 months ### "Great service " January 14, 2025 5.0 Excellent I signed up before I knew what I needed and as I figured it out they were there to helpfully assist Pros They are so helpful It's like a whole 'nother employee having them :) Cons Nothing that I have not liked so far.... Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Square Online](https://www.capterra.com/p/275800/Square-Online/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) You are already included and integrated into my website so this is perfect Review Source CP Cindy P. CEO Events Services Used the software for: Less than 6 months ### "Experience." February 5, 2026 5.0 My overall experience with customer base from start to finish has been very friendly , organized, and knowledgeable. Pros Customer base is a very friendly System to use. I Love most of all, the booking, and invoice, and it's so easy for my customer to pay with this system. Cons I know this may sound cheesy, but there's nothing that I dislike about customer base. Every employees I spoke to has been nothing but very helpful and a system also is very user-friendly, again. Review Source GC Guensly C. Owner Facilities Services Used the software for: Less than 6 months ### "Partnering with Clients Who Value Clean" October 22, 2025 5.0 Pros What I like most about our customer base is the trust and loyalty we’ve built with our clients. Many of them value professionalism, consistency, and quality — which motivates us to deliver our best every time. We appreciate that our customers see us not just as a cleaning service, but as a reliable partner who helps maintain a clean, healthy, and welcoming environment. Cons What I like least about our customer base is that some clients may not fully understand the value and effort that go into professional cleaning. At times, expectations can vary depending on individual preferences or budgets. However, we see this as an opportunity to educate our clients, communicate clearly, and show the difference that quality, insured, and reliable cleaning can make. Review Source SC Salvador C. Junk removal Furniture Used the software for: Less than 6 months ### "Review for showing me the basics" April 23, 2026 5.0 It was the best on the app and am going to be using it for receipts and making Jobs easier and more professional Pros Explained everything professionally and was able to answer all my questions and concerns also helped me alot Cons There is nothing wrong that he did tell me or anything in that form I would consider him again thank you Review Source RS Rich S. Fitness coach Physical Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Superior service !" December 22, 2025 5.0 Accessibility. Ease of use . It is easy to understand and navigation is easy. Accessibility via cell phone and computer is great . Pros Excellent service! I love it. Staff is very knowledgeable about topics . I needed help with website and it got done . Cons I’m happy with everything . There isn’t anything I’m not satisfied with. They got my vote. 5 star rating from me . Review Source MG Miguel G. Owner Construction Used the software for: Less than 6 months ### "Great experience " February 5, 2025 5.0 I had a really great experience. The whole team made this process easy.. Pros I like the way they helped me every step of the way. Very patient and understanding. I never felt overwhelmed. Cons Therea not one bad thing i can say about customerBase. Review Source JS John S. Project manager Construction Used the software for: Less than 6 months ### "Onboarding with \[sensitive content hidden\]" April 15, 2025 5.0 The meeting went extremely well. I was pleased with the patients shown by \[sensitive content hidden\] Pros \[sensitive content hidden\] demonstrated a high degree of professionalism. Cons It was a very lengthy process. However, I understand the importance of collecting the information to set up the account. Review Source EF ERIC F. Owner Construction Used the software for: Less than 6 months ### "Above and beyond " May 22, 2025 5.0 It was an absolute pleasure working with them. They were very thorough and made sure I felt comfortable in the orocess. They take care of EVERYTHING!!! Pros They were very patient with me. Extremely understanding to the fact that I'm not used to the office side of things and we're very informative. Cons There's nothing at all I have to say negatively about them. They were courteous and understanding and definitely took my situation into consideration. Review Source TF Terrell F. Owner Package/Freight Delivery Used the software for: 6-12 months ### "Enjoying Customer Base" June 2, 2024 5.0 Pros Very easy to use. Cons How I cannot edit and save when I’m using my cell phone without deleting the deposit first to accomplish my goal. Review Source MB Michael B. Owner Automotive Used the software for: Less than 6 months ### "JM Mobile Tire Srvs" September 14, 2024 5.0 Pros Amazing customer service, \[sensitive content hidden\] was phenomenal and explained everything throughly!! Cons So far, everything seems great, and left reassured if I need anything or want to add anything to just reach out! Review Source BJ Brittany J. Plumbing and electrical Construction Used the software for: Less than 6 months ### "Explained everything thank you" September 12, 2024 5.0 Im so exsited to use this honesty i just cant wait to get started! Pros So effortless and easy to use she exsplained everything with ease thank you ao much! Cons I have not found anything to complain about when it comes to customer base they literally cover everything Review Source ER Eric R. Owner Construction Used the software for: Less than 6 months ### "Es muy buen servicio " July 30, 2024 5.0 Pros Buen servicio y atención lo recomiendo muchísimo Cons Todo me gusta. Su funcionalidad general Review Source HS Heather S. Co-owner Events Services Used the software for: Less than 6 months ### "User friendly and organized for services" June 28, 2024 5.0 Really great so far! The help has been very comprehensive. Pros The system is very informative and user friendly. Cons So far I don't have any complaints about Customer Base. Review Source JF Judy F. Cleaning services Environmental Services Used the software for: Less than 6 months ### "Technology " September 4, 2024 5.0 Yarely was a pretty helpful customer service Pros Tools like patience with us about our business concerns payments Cons I don't have any questions for now .I will like more if some day provide average list of prices in iowa about cleaning services .that will help us Review Source RG Reyes G. Owner Construction Used the software for: Less than 6 months ### "How to take a payment" July 18, 2024 5.0 I liked the attention that the customer service woman gave me, she was very nice Pros I like the white customer service do there job Cons I don’t not have any comments for this question Review Source KM Kerri M. CEO Construction Used the software for: Less than 6 months ### "Great Customer Support" June 2, 2025 5.0 It has been a great experience working with \[sensitive content hidden\] and other members of the Customer Support Team. They are always available promptly to help. Pros \[sensitive content hidden\] My account manager is always so helpful and walks me through any questions or issues I may have. Cons Haven’t come across anything not to like yet. Any issues I’ve had, they go to work on right away or at least attempt to improve it. Review Source mF molly F. Dog trainer Professional Training & Coaching Used the software for: Less than 6 months ### "my experience with customerbase " February 11, 2025 5.0 My experience is a great one. The man I work with \[sensitive content hidden\] is very thorough on helping us every step of the way. Any questions we have are immediately answered in a professional manner I can understand and respect. I highly recommend Pros they have exceptional workers that are there to help you grow. Cons I honestly cannot think of a con to using this business Review Source CW CJ W. Mobile Auto Maintenance Technician Automotive Used the software for: Less than 6 months ### "\[sensitive content hidden\] was very helpful" January 23, 2025 5.0 Very good, \[sensitive content hidden\] was very helpful and explained everything in great detail Pros \[sensitive content hidden\] was very helpful and thorough in helping me get started Cons None come to mind.— Review Source KL Kenton L. President Automotive Used the software for: Less than 6 months ### "President of consolidated Mobile Solutions llc" January 14, 2025 5.0 Very good and satisfied with the overall Pros The technician is knowledgeable and courteous Cons Easy to understand and explained everything well Review Source BR Brian R. Owner Retail Used the software for: Less than 6 months ### "5 out of 5 for \[sensitive content hidden\]" December 20, 2024 5.0 \[sensitive content hidden\] is awesome I’m very happy to have him as my account manager Pros Very simple website for my business easy to navigate looking forward to having my customers setup up appointments through my website Cons I have no issues or other dislikes love the website Review Source ZS Zury S. House Cleaning Utilities Used the software for: Less than 6 months ### "Nueva cliente " December 4, 2024 5.0 El agente que me está atendiendo es súper amable contesta todas mis preguntas tontas a veces con mucha amabilidad Pros Puedes obtener una gran variedad de métodos de pago para tu compañía es lo que más me gusta es muy fácil de usar está muy completa ojalá y no sea solo porque es el principio y siempre contesten 🤭😊 Cons No sé si La app de repente es un poco lenta pero tengo que presionar dos veces el botón para donde quiero ir del resto todo funciona bn Switched from [Google Ads](https://www.capterra.com/p/213339/Google-Ads/) Muchísimo dinero y pocas opciones esto más marketing que es lo que una empresa realmente necesita empezando Review Source YR Yaritza R. Epoxy resin floor Construction Used the software for: 6-12 months ### "CustomerBase " December 9, 2024 5.0 Pros The Exelente customer service they have , one person in particular His name is \[sensitive content hidden\] He always Helps us with all His patience Cons The advertisement services I had the services did not work for us Review Source DS Daryl S. Tattoo Artist Consumer Services Used the software for: Less than 6 months ### "Great service" March 12, 2025 5.0 It was great, she was very informative, patient helpful Pros They are accommodating and very helpful! Cons Nothing…everything was smooth. I can’t think of anything I didn’t like Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.