--- title: "ChatLingual Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChatLingual Software - reviews, pricing plans, popular comparisons to other Translation Management products and more." source_url: "https://www.capterra.com/p/252925/Chatlingual/" page_type: "product" language: "en" --- # ChatLingual Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ChatLingual ## What is ChatLingual? ChatLingual’s enterprise-grade software creates best-in-class global customer support. We support customer interactions in over 100 languages in real-time across chat, email, SMS, social, and other channels. Our industry-leading cloud-hosted Agent Success Platform allows you to easily converse with customers in their native language—no bilingual hires or translators required. ChatLingual is cost-effective and enables companies to scale quickly with a guaranteed comprehensibility rate of 97%. ## What is ChatLingual used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChatLingual?[Manage this product listing](https://www.g2.com/products/chatlingual/claim_requests/new?auto=true) ## ChatLingual Overview Updated September 2026 AI summary ChatLingual enables midsize and enterprise organizations to manage multilingual customer communications and support through cloud-based translation management tools. It features language detection, machine translation, multi-language workflows, memory management, and workflow management. Notable capabilities include CRM integration, multi-channel communication, reporting, and API access, supporting teams handling global customer interactions across platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChatLingual 4.0 (1) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (3,420) Value For Money 5.0 (1) Value For Money 4.4 (2,806) Customer Service 5.0 (1) Customer Service 4.5 (2,990) ## ChatLingual alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/83211/HappyFox/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about ChatLingual Overview ### What company size and specific industries is ChatLingual built for? ChatLingual is designed for enterprise organizations and large global companies, including global contact centers, enterprise customer care centers, multinational firms, and global brands. It fits businesses that need multilingual customer support software for serving customers across several locations worldwide. Features and Usability ### What are the key features of ChatLingual? ChatLingual offers CRM tools for customer records, plus multi-channel communication across live chat, email management, SMS messaging, and video support. It includes language detection, machine translation, and multi-language handling, along with chatbot, call routing, support ticket management, knowledge base management, and real-time reporting. Integrations ### Which third-party tools and platforms does ChatLingual integrate with? ChatLingual integrates with Genesys and Salesforce Work.com. These native connections cover contact center and CRM workflows, giving teams access to two third-party platforms from a single product. Getting Started and Support ### What training and onboarding options does ChatLingual offer? ChatLingual provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual step-by-step guidance. Getting Started and Support ### What customer support options does ChatLingual offer? ChatLingual provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. Support quality cannot be assessed from reviewer feedback here, so the available channels are the only confirmed details. Users can expect multiple ways to reach help through self-service and direct contact options. ## Features AI summary Based on 1,802 Translation Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing translation management software: - **Text Editing** (**42%** of reviewers rated this feature as critical) - **Multi-Language** (**53%**) - **Translator Database** (**38%**) ChatLingual supports **Multi-Language**, which is a key requirement for teams managing content across multiple regions. However, it does not include **Text Editing** or **Translator Database**. Instead, it offers **Language Detection** (**35%**) and **Machine Translation** (**35%**), which can help teams identify source content quickly and translate text faster. Together, these features help businesses manage multilingual workflows more efficiently while giving teams a practical way to handle translation tasks at scale. Multi-Language 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple languages Workflow Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system ChatLingual 31 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer History: Access previous interactions or concerns to maintain customer relationships - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language: Multilingual capabilities allow the AI to process inquiries from many languages - Language Detection: Identify different languages - Live Chat: Ability to chat online in real time - Machine Translation: Translate multiple types of language through AI technology - Memory Management: Store and save retrievable data - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Personalization: Adjust communications based on previous interactions or personal preferences - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Support: Supports various video file formats - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.0 (1) 3.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Salesforce Work.com](https://www.capterra.com/p/225996/Salesforce-Workcom/)[ GENESYS](https://www.capterra.com/p/168825/GENESYS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NK Naleen K. Analyst Information Technology and Services ### "Important Chat Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2023 Pros A great tool to take chats from customer/users.We can short description and description at once.If user is not comfortable with English they can chat in other language, and we have the ability to translate which is most convenient. Cons Response Predictions can be better compared to as it is now. Switched from [Amelia](https://www.capterra.com/p/200413/Amelia/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.