# Covetrus Ascend Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Covetrus Ascend Software - reviews, pricing plans, popular comparisons to other Veterinary products and more.

Source: https://www.capterra.com/p/252968/Covetrus-Ascend

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# 

 Covetrus Ascend Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Covetrus Ascend

## What is Covetrus Ascend?

Running a veterinary practice is chaotic. Everyone is often wearing multiple hats. ​Your time is spent doing more work with fewer team members, thanks to industry staffing challenges. ​Ascend, cloud-based veterinary practice management software is designed to address industry challenges and reduce practice chaos. Our dedication to your success is exemplified through our premium customer success program. Your customer success specialist will partner with you and ensure that you are supported, maximising the use of your technology and seeing a return on investment.​ You're also backed with 24/7 technical support, we have team members in Australia, New Zealand and the UK. In fact, our AU, NZ, and UK presence includes not just support, but also sales, marketing, product management, development and onboarding—plus a strong and growing community of customers in each region. Ascend users have saved +16 hours per week thanks to its intuitive interface.

## What is Covetrus Ascend used for?

[Veterinary](https://www.capterra.com/veterinary-software/)

Top alternative

Featured

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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Do you work for Covetrus Ascend?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://software.covetrus.com/&name=Covetrus Ascend)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Covetrus Ascend

5.0 (7)

VS.

[4.6 (278)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/)

Starting Price

Contact vendor

Starting Price

$116

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (7)

Ease Of Use

4.6 (278)

Value For Money

4.8 (6)

Value For Money

4.6 (264)

Customer Service

4.1 (7)

Customer Service

4.7 (276)

## Covetrus Ascend alternatives

Highest Rated

[4.9 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/)

Starting price

Contact vendor for pricing

[4.7 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/)

Starting price

$299.00

Per User, Per Month

[4.6 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/)

Starting price

$260.50

Per User, Per Month

[4.7 (78)](https://www.capterra.com/p/167764/Digitail/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/252968/Covetrus-Ascend/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Billing & Invoicing

4.3 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Customer Database

5.0 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

A collection of customer information such as contact details, demographics, previous interactions, etc.

Patient Records Management

4.8 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Payment Processing

4.7 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Appointment Scheduling

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Schedule appointments via a calendar

Communication Management

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

Covetrus Ascend 33 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Schedule appointments via a calendar

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Manage contact details and communication with clients

Manage and track all internal and external communication conducted via calls, email, text, or chat

Automated reminders and confirmations for booked appointments and events via text or email

A collection of customer information such as contact details, demographics, previous interactions, etc.

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Electronically collect payments for goods or services

Reminders sent via email

Information, data and reports that are being tracked over time

Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Accept, record, and reconcile financial transactions

Enables pharmacists to process single or multiple prescriptions simultaneously

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Send messages via SMS

Method of writing out notes in patient's charts (subjective, objective, assessment, and plan)

Track the status over time for a request, process, asset, or transaction

Meet with patients remotely

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Create treatment plans that document interventions and outcomes to track patient progress

Create, design and manage workflows for repetitive tasks

Features

4.6 (7)

4.6

Based on 7 reviews

## Pricing

Value for money

4.8 (6)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.8 (6)

4.8

Based on 6 reviews

## Integrations

[

Vetstoria](https://www.capterra.com/p/162603/Online-Booking/)[

iRecall](https://www.capterra.com/p/152672/iRecall/)[

ClinicWise](https://www.capterra.com/p/215711/Virtual-VetNurse/)[

Asteris](https://www.capterra.com/p/214763/Asteris-Keystone/)[

Paws App](https://www.capterra.com/p/10024434/Paws-App/)[

Whippet Notes](https://www.capterra.com/p/10017017/Whippet-Notes/)

## Support, customer service and training options

Customer Service

4.1 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (7)

4.1

Based on 7 reviews

## User reviews

Overall rating

5.0

Based on 7 reviews

Filter by rating

5(7)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JS

Jonathan S.

Veterinarian

Veterinary

### "Covetrus Ascend from a medium sized, family owned Australian Vet clinic. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

November 12, 2025

It's generally been very good. Easy to use and reliable. Faults are mostly rectified quickly. Communicating with clients electronically (by SMS or emails) is a breeze and saves a lot of time (less phone calls needed). The new Vetanalytics function is still in development but looks promising.

Pros

I like that it's cloud based and can be accessed from the web from any device including smartphones. Cloud based means that it mostly takes the worry of cyber security and data storage away from Vet practice owners, so we can focus on treating animals no IT management!

Cons

I think the invoicing platform is a little clunky and takes much longer than it should. There are many improvements which could be made to make the process more streamlined especially when editing invoices.

Switched from

[RxWorks](https://www.capterra.com/p/10010759/RxWorks/)

We switch to Ascend because it is cloud based which we feel is more secure from a cybersecurity point of view and also makes it more accessible when away from the practice.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BG

Brooke G.

Practice Manager

Veterinary

### "5/5 stars. Would recommend Ascend"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

November 11, 2025

We love using Ascend. We are a start up clinic and have found it extremely easy to use. Everything we need is there on Ascend and it keeps getting better.

Pros

\- User friendly - Great 'work flow' - Saves your notes without having to press SAVE! - Activity tab is great to see the whole patient picture

Cons

\- Ascend manager is very clunky There isn't a lot i dislike about Ascend. I think if anything all the parts of Ascend that i don't like will be improved as the software grows.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

OW

Olivia W.

Practice Manager

Veterinary

### "User friendly and constantly developing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 4, 2025

Overall, they are a fantastic team to deal with, no matter who you speak to. The interface is very user friendly and picked up quickly by new users making inductions very smooth. I love to see the new features they introduce.

Pros

The Ascend team are frequently turning out new updates, developing ease of use and great features. We've never had any trouble getting in touch with the support team, with all of them being very helpful. The integration process was smooth and the 24 hour support during transition was incredible.

Cons

There are some lack of features which one would assume to be basic for a PMS system, with lacking reporting abilities which is impacting the clinics R&D.

Switched from

[Panacea](https://www.capterra.com/p/140784/Panacea/)

Panacea was an new however appeared outdated software. The support team where impossible to get a hold of.

Alternatives considered

[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)

Reasons for choosing Covetrus Ascend

User friendly interface, made more sense

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 9, 2025

Thanks for the review Olivia, further reporting functionality is on its way! - The Covetrus team

JS

Jodie S.

Director

Veterinary

### "Easy to use from anywhere"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

March 26, 2025

Set-up and transition to Ascend was calm. We didn't have to alter our normal schedule at all. We can work in Ascend from any device anywhere which means we can see the workflow remotely or from an iPad in clinic to allow us to move with the patient. The features in Ascend allow us to do most tasks from there rather than moving to 3rd party platforms. We have Idexx laboratories (in-house and reference), VetScan laboratories (in-house), GapOnly pet insurance, PawsApp online booking, VetCheck online forms/handouts and MessageHub bi-directional SMS all integrated to work within Ascend.

Pros

Ease to use Ascend anywhere and on any device.

Cons

There are certain features that could be further developed to allow a more efficient workflow.

Switched from

[RxWorks](https://www.capterra.com/p/10010759/RxWorks/)

RxWorks was lacking the features that clients expect from a modern vet clinic.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KM

Kylie M.

Practice Manager

Veterinary

### "3 years on and still loving it!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

March 24, 2025

Fantastic. Overall they are very helpful. They are always open to suggestions about new integrations, how things can be done differently/better - very aware that every clinic functions just that little bit differently to each other, and try to find ways to accommodate that.

Pros

It streamlines our front of house and back of house workflows in separate ways that make our day so much easier! Communicating with the team and also with our clients is so simple. I am loving all of the integrations that have occurred since its creation - and there are so many! (we were the OG beta clinic and haven't stopped singing it's praises yet!)

Cons

The support team is a bit slower in response than they used to be, presumably because of the larger client base. If you log an issue or question through their support portal on Ascend, you often have to follow this up with a phone call to get someone to look at it.

Switched from

[RxWorks](https://www.capterra.com/p/10010759/RxWorks/)

Improved technology and functionality!!!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MM

Michelle M.

Practice Manager

Veterinary

### "New practice, New team, New PMS"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 19, 2024

The purchase and set up was daunting, however the Ascend team worked with us so well, allowing us to work at our speed and personlise the system to our practice. As a referral centre there are some functions we don't require. The team picked things up quickly and the Vetcheck integration is brilliant, its saved us so much time and allowed up to become much more efficient at day to day tasks and communication with our clients.

Pros

The interface is modern and bright, different to anything I've used before. The system is intuitive, we opened a new practice with a new team and choosing a new PMS was risky. Something else to learn! We are all coping really well and everyone has picked up how to use the system quickly. we are still learning as there are so much functions. one function which is not really necessary but really cool is that we upload patient photos to their accounts, so we know exactly who is who!

Cons

The thought of not knowing how to use the PMS was worrying. its a very important part of running a successful practice. Having some functions within ascend manager is frustrating, however I understand the Ascend team are working hard to make everything available in ascend.

Switched from

[Merlin](https://www.capterra.com/p/99975/Merlin/)

This was a new practice and we did think about sticking to what we knew, but we are glad we pushed ourself out out comfort zone and made the jump to Ascend.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DA

Danielle A.

Veterinarian

Veterinary

### "Switched to Ascend - best decision"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 7, 2024

5 stars. Despite the headaches of transferring data, an excellent decision for this clinic.

Pros

Very user friendly, just like browsing a mobile friendly website. Ability to classify patient's behaviours and see a flag/colour is very useful.

Cons

Needs a tab to be able to review all prescriptions for ease of redispensing as well as

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 10, 2024

Thanks Danielle, we appreciate the feedback!

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