# Covetrus Ascend Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Covetrus Ascend Software - reviews, pricing plans, popular comparisons to other Veterinary products and more. Source: https://www.capterra.com/p/252968/Covetrus-Ascend --- # Covetrus Ascend Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Covetrus Ascend ## What is Covetrus Ascend? Running a veterinary practice is chaotic. Everyone is often wearing multiple hats. ​Your time is spent doing more work with fewer team members, thanks to industry staffing challenges. ​Ascend, cloud-based veterinary practice management software is designed to address industry challenges and reduce practice chaos. Our dedication to your success is exemplified through our premium customer success program. Your customer success specialist will partner with you and ensure that you are supported, maximising the use of your technology and seeing a return on investment.​ You're also backed with 24/7 technical support, we have team members in Australia, New Zealand and the UK. In fact, our AU, NZ, and UK presence includes not just support, but also sales, marketing, product management, development and onboarding—plus a strong and growing community of customers in each region. Ascend users have saved +16 hours per week thanks to its intuitive interface. ## What is Covetrus Ascend used for? [Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Covetrus Ascend?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://software.covetrus.com/&name=Covetrus Ascend) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Covetrus Ascend 5.0 (7) VS. [4.6 (282)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price Contact vendor Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (7) Ease Of Use 4.6 (282) Value For Money 4.8 (6) Value For Money 4.6 (268) Customer Service 4.1 (7) Customer Service 4.7 (280) ## Covetrus Ascend alternatives Highest Rated [4.9 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (89)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/252968/Covetrus-Ascend/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 4.3 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Customer Database 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Patient Records Management 4.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Payment Processing 4.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Appointment Scheduling 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Communication Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Covetrus Ascend 33 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email A collection of customer information such as contact details, demographics, previous interactions, etc. Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Electronically collect payments for goods or services Reminders sent via email Information, data and reports that are being tracked over time Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Accept, record, and reconcile financial transactions Enables pharmacists to process single or multiple prescriptions simultaneously Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Send messages via SMS Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Track the status over time for a request, process, asset, or transaction Meet with patients remotely Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Create, design and manage workflows for repetitive tasks Features 4.6 (7) 4.6 Based on 7 reviews ## Pricing Value for money 4.8 (6) ### Starting price Contact vendor for pricing Free trial available Value for money 4.8 (6) 4.8 Based on 6 reviews ## Integrations [ Vetstoria](https://www.capterra.com/p/162603/Online-Booking/)[ iRecall](https://www.capterra.com/p/152672/iRecall/)[ ClinicWise](https://www.capterra.com/p/215711/Virtual-VetNurse/)[ Asteris](https://www.capterra.com/p/214763/Asteris-Keystone/)[ Paws App](https://www.capterra.com/p/10024434/Paws-App/)[ Whippet Notes](https://www.capterra.com/p/10017017/Whippet-Notes/) ## Support, customer service and training options Customer Service 4.1 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (7) 4.1 Based on 7 reviews ## User reviews Overall rating 5.0 Based on 7 reviews Filter by rating 5(7) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JS Jonathan S. Veterinarian Veterinary ### "Covetrus Ascend from a medium sized, family owned Australian Vet clinic. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 12, 2025 It's generally been very good. Easy to use and reliable. Faults are mostly rectified quickly. Communicating with clients electronically (by SMS or emails) is a breeze and saves a lot of time (less phone calls needed). The new Vetanalytics function is still in development but looks promising. Pros I like that it's cloud based and can be accessed from the web from any device including smartphones. Cloud based means that it mostly takes the worry of cyber security and data storage away from Vet practice owners, so we can focus on treating animals no IT management! Cons I think the invoicing platform is a little clunky and takes much longer than it should. There are many improvements which could be made to make the process more streamlined especially when editing invoices. Switched from [RxWorks](https://www.capterra.com/p/10010759/RxWorks/) We switch to Ascend because it is cloud based which we feel is more secure from a cybersecurity point of view and also makes it more accessible when away from the practice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Brooke G. Practice Manager Veterinary ### "5/5 stars. Would recommend Ascend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 11, 2025 We love using Ascend. We are a start up clinic and have found it extremely easy to use. Everything we need is there on Ascend and it keeps getting better. Pros \- User friendly - Great 'work flow' - Saves your notes without having to press SAVE! - Activity tab is great to see the whole patient picture Cons \- Ascend manager is very clunky There isn't a lot i dislike about Ascend. I think if anything all the parts of Ascend that i don't like will be improved as the software grows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OW Olivia W. Practice Manager Veterinary ### "User friendly and constantly developing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2025 Overall, they are a fantastic team to deal with, no matter who you speak to. The interface is very user friendly and picked up quickly by new users making inductions very smooth. I love to see the new features they introduce. Pros The Ascend team are frequently turning out new updates, developing ease of use and great features. We've never had any trouble getting in touch with the support team, with all of them being very helpful. The integration process was smooth and the 24 hour support during transition was incredible. Cons There are some lack of features which one would assume to be basic for a PMS system, with lacking reporting abilities which is impacting the clinics R&D. Switched from [Panacea](https://www.capterra.com/p/140784/Panacea/) Panacea was an new however appeared outdated software. The support team where impossible to get a hold of. Alternatives considered [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reasons for choosing Covetrus Ascend User friendly interface, made more sense Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 9, 2025 Thanks for the review Olivia, further reporting functionality is on its way! - The Covetrus team JS Jodie S. Director Veterinary ### "Easy to use from anywhere" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 26, 2025 Set-up and transition to Ascend was calm. We didn't have to alter our normal schedule at all. We can work in Ascend from any device anywhere which means we can see the workflow remotely or from an iPad in clinic to allow us to move with the patient. The features in Ascend allow us to do most tasks from there rather than moving to 3rd party platforms. We have Idexx laboratories (in-house and reference), VetScan laboratories (in-house), GapOnly pet insurance, PawsApp online booking, VetCheck online forms/handouts and MessageHub bi-directional SMS all integrated to work within Ascend. Pros Ease to use Ascend anywhere and on any device. Cons There are certain features that could be further developed to allow a more efficient workflow. Switched from [RxWorks](https://www.capterra.com/p/10010759/RxWorks/) RxWorks was lacking the features that clients expect from a modern vet clinic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kylie M. Practice Manager Veterinary ### "3 years on and still loving it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 24, 2025 Fantastic. Overall they are very helpful. They are always open to suggestions about new integrations, how things can be done differently/better - very aware that every clinic functions just that little bit differently to each other, and try to find ways to accommodate that. Pros It streamlines our front of house and back of house workflows in separate ways that make our day so much easier! Communicating with the team and also with our clients is so simple. I am loving all of the integrations that have occurred since its creation - and there are so many! (we were the OG beta clinic and haven't stopped singing it's praises yet!) Cons The support team is a bit slower in response than they used to be, presumably because of the larger client base. If you log an issue or question through their support portal on Ascend, you often have to follow this up with a phone call to get someone to look at it. Switched from [RxWorks](https://www.capterra.com/p/10010759/RxWorks/) Improved technology and functionality!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Michelle M. Practice Manager Veterinary ### "New practice, New team, New PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2024 The purchase and set up was daunting, however the Ascend team worked with us so well, allowing us to work at our speed and personlise the system to our practice. As a referral centre there are some functions we don't require. The team picked things up quickly and the Vetcheck integration is brilliant, its saved us so much time and allowed up to become much more efficient at day to day tasks and communication with our clients. Pros The interface is modern and bright, different to anything I've used before. The system is intuitive, we opened a new practice with a new team and choosing a new PMS was risky. Something else to learn! We are all coping really well and everyone has picked up how to use the system quickly. we are still learning as there are so much functions. one function which is not really necessary but really cool is that we upload patient photos to their accounts, so we know exactly who is who! Cons The thought of not knowing how to use the PMS was worrying. its a very important part of running a successful practice. Having some functions within ascend manager is frustrating, however I understand the Ascend team are working hard to make everything available in ascend. Switched from [Merlin](https://www.capterra.com/p/99975/Merlin/) This was a new practice and we did think about sticking to what we knew, but we are glad we pushed ourself out out comfort zone and made the jump to Ascend. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA Danielle A. Veterinarian Veterinary ### "Switched to Ascend - best decision" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2024 5 stars. Despite the headaches of transferring data, an excellent decision for this clinic. Pros Very user friendly, just like browsing a mobile friendly website. Ability to classify patient's behaviours and see a flag/colour is very useful. Cons Needs a tab to be able to review all prescriptions for ease of redispensing as well as Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 10, 2024 Thanks Danielle, we appreciate the feedback! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)