# AdCreative.ai Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AdCreative.ai the right Machine Learning solution for you? Explore 167 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/253052/AdCreativeai/reviews --- AdCreative.ai 3.3 (167) [View alternatives](https://www.capterra.com/p/253052/AdCreativeai/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AdCreative.ai Ease of use 3.6 Customer Service 3.2 ## Pros and Cons in Reviews EP Esen P Senior DirectorConsumer Goods, 11 - 50 employeesUsed the software for: Less than 6 months. “It has a good promise - the idea seems great and some examples on their demos are intriguing.“ May 6, 2025 Aaron B OwnerMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “It did not because it does not generate mobile display ad sizes.“ February 24, 2026 René-Philippe C CEOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: I used a free trial. “It state things such as chat GPT and Canva who had a baby, but Canva have AI capacity and so I found out very fast that Canva was a superior tool and is costing me 15$ per month despite costing 200$ CAD with Adcreative“ February 2, 2024 Aaron B OwnerMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “They also have absolutely terrible customer service for helping to use the software, and on the billing side as well.“ February 24, 2026 MS Meital S FounderMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “It's cool to write the copy, and minutes later to have ads to choose from.“ May 9, 2024 EP Esen P Senior DirectorConsumer Goods, 11 - 50 employeesUsed the software for: Less than 6 months. “Image and video creation is truly bizarre and way inferior to what's available in ai tools today.“ May 6, 2025 Leon Carlo V SolopreneurInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “So, the ability to have an AI generate creatives and even the text for an ad allows me to run my business as a solopreneur.“ July 28, 2022 ED Emily D OwnerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I failed to cancel after their 7-day trial, and they automatically enrolled me for their $259/month plan - with no email or notification that I had been charged for this.“ May 15, 2024 ## Showing most helpful reviews Showing 1-25 of 167 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adam L. CMO Marketing and Advertising Used the software for: 6-12 months ### "Will be unbeatable and a must for daily agency use (after a few more releases)" July 17, 2022 4.0 They have an active team working on the product. I can see updates every few months. Pros How easy it is to create professional grafics perfect for branded images and social post. The Ai will bascially overall the image, text, and CTA you chosen with their templates, and gives you tons of choices. Cons 'The Ai will bascially overall the image, text, and CTA you chosen with their templates, and gives you tons of choices.' Well that's basically what it does for me so far, it does try to tell me which template is the highest converting using Machine learning, but no-matter which graphic I chose, and regarless what txt I choose, the 'highest converting' ranking is always the same. Meaning the Ai and ML only do the predicting on its' templates' and not on the things you uploaded. That to me might be alittle limited. Reason for choosing AdCreative.ai Its Ai and ML features, and also promised integration with Adyouneed Switched from [Predis.ai](https://www.capterra.com/p/231932/Predisai/) More professional designed templates Review Source Response from AdCreative.ai July 25, 2022 Hey Adam, We are thankful to you for believing in us! As a frequent user of our product, you may have noticed that we update quite a bit, so that we improve our platform over time. And yes you're right, our Ai at the moment predicts the kind of template that would perform well for you that including the placement of images, CTA, branding, and tonnes of other factors. We are still perfecting our predictions based on your individual images, but rest assured over time we would be unbeatable! (like you said) :) Love from Paris VR Verified Reviewer Managing Director Marketing and Advertising Used the software for: Less than 6 months ### "So Much Potential" July 15, 2022 4.0 I thought the ai behind the tool to be very cool, customer support was friendly, I did end up cancelling and sticking to manually creating posts since I have design skills but this is definitely helpful if you don't have much design experience or want to be able to hand over some text and an image to an ai tool and see what it can come up with. I do really see a lot of potential with this, especially considering this could eventually merge with ai copywriting and ai image generation to produce ads or content entirely from a simple brief or minimal input. Pros I am really excited to see how this tool will help marketers and small business owners. I think ai-generated ad creatives and social media post designs is the way of the future. It helps 'spaghetti-test' your ad ideas without investing too much time in producing many designs. Its also super useful for social media marketing where you need to produce enough content to post but may not have the time to manually design your content. Cons I think the output of the designs were missing the mark at the moment, I do foresee better outputs soon as the program evolves, but at this time I felt like the ai wasn't able to produce visually appealing creative and the template selection might have been a little bit too limited at the moment. Alternatives considered [Writesonic](https://www.capterra.com/p/219972/Writesonic/)[Canva](https://www.capterra.com/p/168956/Canva/) Reason for choosing AdCreative.ai The only thing out there that seems to create ad creative though ai. Review Source Response from AdCreative.ai July 18, 2022 Hi there, Thank you for your feedback. We are so glad that we are able to help your cause. We can sure test all sorts of ideas for your ads just by the sheer volume of creatives and ad copies you are able to generate! We built this tool for social ads and we are excited we can help you save time and effort to focus on more important things! Love from Paris VR Verified Reviewer Co-founder Food & Beverages Used the software for: Less than 6 months ### "Watch Billing and Cancellation Carefully" March 24, 2026 1.0 Pros Not much. AI is not great, other competitions such as Predis and Blaze are much better. Not much. AI is not great, other competitions such as Predis and Blaze are much better. Cons I experienced multiple charges after believing I had cancelled my subscription. The cancellation flow required additional steps, and I did not receive clear billing notifications. Support was responsive but limited by policy and only refunded the latest charge. Overall, the tool may have value, but billing transparency and cancellation clarity need improvement. Review Source Aaron B. Owner Marketing and Advertising Used the software for: I used a free trial ### "BEWARE. Not easy to use. Predatory Billing processes. " February 24, 2026 1.0 Terrible. I used the 7-day trial to see if the software fit my needs. It did not because it does not generate mobile display ad sizes. Their 5-day notice email went to my spam folder, and I missed canceling my account in time. They charged me $339 for one of their top tiers. I offered to pay $40, which is their lowest monthly tiers and they said I wasn't eligible. Pros Generated quite a few templated options for DESKTOP display ads using simple AI prompts. Easy to set up a brand and will pull colors from a logo. Cons Does NOT generate for mobile ad sizes. They also have absolutely terrible customer service for helping to use the software, and on the billing side as well. Alternatives considered [Canva](https://www.capterra.com/p/168956/Canva/)[Jasper](https://www.capterra.com/p/217242/Jasper/) Reason for choosing AdCreative.ai It seemed like the best of the few I tried. Review Source VR Verified Reviewer Marketing Manager E-Learning Used the software for: I used a free trial ### "Avoid - will not give you a refund even when they charged the wrong amount" December 6, 2025 1.0 Bad experience - Charged the wrong amount, then refuse to give me a refund. Feels like a scam. Cancelling the subscription is difficult with multiple popups. Pros I did not get to use it as I was surprised by the Credit card charge. They gave only 7 days trial which I was not able to check out in that time. Cons They advertised a discounted rate, then charged the full price after the 7 days, did not send me an email to let me know they were going to charge me, and the price is in US dollars so AU$510 instead of $125 advertised (and that is per month!!!) They will not refund my money I have been back and forth regarding cancellation and they have just kept stalling. Review Source BR Brandon R. manager Automotive Used the software for: Less than 6 months ### "I would give zero stars if I could" August 19, 2025 1.0 terrible. charged me for nothing and refused to refund. Charged my credit card 350USD after free trial for nothing. Pros Nothing, the product is terrible. Interface is clunky and not put together well. Content is poor when generated. Cons The content it generates is really poor. Customer service is slow and not helpful in any way. Do not buy from them. Review Source VR Verified Reviewer Business Development Manager Computer Software Used the software for: Less than 6 months ### "Don't waste your time" July 19, 2025 1.0 just a regular tool, it should be free for what it is. I normally don't leave bad reviews but the overall quality of design, creativity, analytics is just ordinary. Pros ok text but not pro enough visuals. expensive and not worth it. analytics is not good. nothing special Cons you can use free tools like gpt and ideogram or omneky etc. avoid it. they tend to overcharge and don't also send their affiliates their funds. not ethical and nothing creative about it Review Source WS Wendy S. Owner Mental Health Care Used the software for: I used a free trial ### "Do NOT trust this ompany with your credit card detals " December 21, 2024 1.0 Absolutely hated it I am so angry about them trying to steal my money especially as its just before Christmas Obviously a deliberate automated process Pros It looks like it would be a great product Cons I signed up for a 14 day free trial and they attempted to charge my credit card $339 within days of the trial starting. Luckily for it was prepaid card that wasn't topped up This was so deceptive and they tried it more than once It feels like a scam I read through all terms and it clearly states no payment required for 16 days yet they tried to take it almost immediately Do not trust their marketing rubbish Review Source EP Esen P. Senior Director Consumer Goods Used the software for: Less than 6 months ### "Unfortunately terrible software and service" May 6, 2025 1.0 Pros It has a good promise - the idea seems great and some examples on their demos are intriguing. Cons Nothing worked as expected. Image and video creation is truly bizarre and way inferior to what's available in ai tools today. Review Source MM Matteo M. CIO Facilities Services Used the software for: 6-12 months ### "Terrible company" March 18, 2025 1.0 Pros Terrible customer services, must stay away from this company Cons If you complain about bugs they close your account, steal your credits and block you from contactng support Review Source DR Dinesh R. Director Marketing and Advertising Used the software for: Less than 6 months ### "Mediocre creatives, scammy trial mechanism. " September 18, 2024 1.0 Not happy. Would not recommend this for anyone looking for creatives that work. Pros The app has a nice user interface, it was simple to use. Cons The creatives aren't great, not a lot that I would actually use. Pretty generic and templated. They charged me for an annual sub without letting me know charges were coming. Review Source RA Ryan A. CEO Marketing and Advertising Used the software for: 6-12 months ### "AdCreative.ai has been super valuable and helpful for our agency" July 18, 2022 5.0 Major time saver without sacrificing quality. The posts are more attractive in 99% cases than an artist could design in a fraction of the time. Pros The automation plus the quality of the posts is the biggest reason we use it. It allows our social media manager to create awesome and attractive posts for our agency and several clients quickly. Besides that I've used it to create additional value for prospects in our pipeline and this effort shows a ton of value which helps our conversions. Highly recommended. Cons There were some issues in V.1 six or months ago, but we knew it was still new. Recently it has worked like a charm and I'm glad to see the new features and formats rolling out consistently. Review Source Response from AdCreative.ai July 20, 2022 Hey Ryan, We are excited to know that we were able to help out your agency! We are also happy to note that you're doing exceedingly well in your social posts with our platform and are even creating value for your prospects! Thanks for believing in us even when we had some problems in V1. With our revamped version 2 we are able to iron out all the inefficiencies. And yes we are rolling out updates faster than ever to help you keep winning your ad campaigns! Have a good one. Team Adcreative.ai JM Joe M. Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Shocking customer support" January 19, 2024 2.0 Terrible experience. Whole company needs a redesign of its customer service processes. You can tell this is European company, the customer care is far below North American competitors. Pros Good amount of variations of creatives (quality is OK for mass generated). As long as you do not require customer support the product works well. Cons Terrible back office process design and customer service. No download library. Customer service who don't know the product and give wrong advice. Broken refund process in which they cancel accounts without refunding payments. I asked about the download library as I lost access to my previous downloads (an absolutely essential feature and extremely basic). I was told first there wasn't one. Fair enough. Was told also that previous downloads have a red shape around them. Tried to find creatives with a red shape around them - couldn't find any. Went back to chat support, now told I need to resubscribe to get access to old downloads. Okay I thought, download library really should be a core feature but okay, so I paid to re-sub. Turned out,still no access to my downloads, so I was told incorrectly twice I would have access and it isn't actually possible. Finally I give up and ask for a refund. No response, had to chase. No problem, was told 5 days. And now a week later I log back in and not only have I not received a refund - my subscription has been cancelled also not active even though I have paid for it!! I am counting 5 or 6 events here where the support process has failed. No one seems to care, maybe because I am on a cheaper plan but this is some of the worst experience with an app can remember. At time of writing again offered a refund (3rd time it has been promised). Yet nothing else, no gesture of credits or anything. Truly terrible. Whole company needs a redesign of its customer service processes. Check reddit for some more honest reviews of the quality of the creatives. Review Source SC Sean C. sole trader Marketing and Advertising Used the software for: I used a free trial ### "Poorly designed product" March 18, 2024 1.0 Our overall experience can only be described as a waste of time, and this is a highly unethical company that lies about the quality of its product, provides refunds, and pretty much everything. Avoid them, save your money, and don't waste it with the poor quality results they will deliver. Pros There are no pros for this product. Its poorly designed with poor customer service Cons The product is like using templates from the 1990s. Really really bad. We did the trial, and based on how p\[oor the designs were, we decided not to go ahead, yet they still charged our credit card. They promised a full refund when we contacted them back in February because they should not have charged us. As of one month later, we still have not received the refund, and when we contacted them, they just said, "It's in the queue." Poor customer service and highly unethical. Avoid this business. They are extremely dishonest and untrustworthy, and the product is rubbish. Review Source SM Sherri M. Brand and Marketing Manager Real Estate Used the software for: I used a free trial ### "Overcharged customer with no customer support help!" August 8, 2023 3.0 This survey along with the customer support process is designed to make it impossible to get a message to this company. I used this tool for a very very short free trial of 7 days. It didn't give me enough time to use all the features or form a true opinion of the tool. Once the trial was up instead of being charged $30 it has been well OVER $100. I need someone to call me or email me regarding this discrepancy. My number is \[sensitive content hidden\], you have received several emails from that have gone unanswered. \[sensitive content hidden\] Reason for choosing AdCreative.ai This survey along with the customer support process is designed to make it impossible to get a message to this company. I used this tool for a very very short free trial of 7 days. It didn't give me enough time to use all the features or form a true opinion of the tool. Once the trial was up instead of being charged $30 it has been well OVER $100. I need someone to call me or email me regarding this discrepancy. My number is \[sensitive content hidden\], you have received several emails from that have gone unanswered. \[sensitive content hidden\] Review Source VR Verified Reviewer CEO Management Consulting Used the software for: 6-12 months ### "Better than most" July 8, 2022 4.0 I liked it overall and it is more convenient than creating the images manually. Pros This is a good time saving tool if you are creating many image ads. Cons Sometimes it would run a bit slow and I'm not very patient! Review Source Response from AdCreative.ai July 12, 2022 Hey there, Thank you for your honest feedback! We love the fact that we are able to save you the most important currency there is in life- TIME! Also, love the fact that you think we are one of the best in marketing automation! Generally speaking, we are as impatient as you are and we want our tool to be always fast. Sometimes it may get slow due to a lot of traffic, slow internet speeds, or just the lack of processing power. However, we have a really awesome development team that always tries to optimize the platform for speed. We have some great improvements coming soon! Stay tuned! VR Verified Reviewer Director Food & Beverages Used the software for: 6-12 months ### "Create high quality themed output" July 9, 2022 5.0 Quality is great, streamlines out graphic output with ease Pros The quality output provides themed graphics for ads, marketing and socials. The ease of use means I can have my team use it and select any of the output for use Cons It would be great if the logos could be sized, and also custom templates that could be added into the mix Review Source Response from AdCreative.ai July 19, 2022 Hey there, Thank you for your review. We love that we can help your team generate winning ad creatives! We are constantly updating our tool with your inputs and rest assured we are listening and making notes of the things you want! Stay tuned! Love from Paris LR Lucas R. Owner Internet Used the software for: I used a free trial ### "They owe me a $189 refund - for a free trial " May 2, 2023 2.0 Pros Straight to the point and tries to integrate everything into the same ecosystem. Cons I only tested the tool for less than 2 days. Never intended to buy this product but to explore its features. Happens that their free trial hook it’s tricky and they confirm you as if you cancel your account but afterwards you find you’re billed for $189 for a 2 day free trial period. Bot customer service confirming a refund more than 4 times. But after 2 weeks I receive now my card resume with this unfortunate amount. It is hard for me to think that this is not intentional. Let’s see what can AI do for customer service when companies are responsible. Review Source VA Victor A. Marketing Farming Used the software for: 2+ years ### "Vatal info" July 9, 2022 4.0 Better Pros The set up very easy to set up and very reliable Cons The set up not straight forward and to complex Review Source Response from AdCreative.ai July 15, 2022 Hey Victor, Thank you for your feedback. We appreciate that you took the time to review our offering. Have a good one :) cP caitlin P. OWNER Health, Wellness and Fitness Used the software for: Less than 6 months ### "SCAM - Took unauthorized transaction/resubscribed without permission " March 28, 2024 1.0 Pretty horrible due to trusting this site with my details to abuse them. For a Paris based business that used USD should have been my first indication. Pros They hide their reviews very well, plenty of social platforms over face book, reddit, twitter and other platforms. Would look up Australian Business podcasts, as there will be an extensive review of this upcoming over multiple platforms detailing victims of this company. Cons No emailed invoices, notice of subscription or cancellation. Customer service will not reply unless threatened - Will lie about refunds that will never follow through. I suggest looking at the youtube/reddit/facebook platforms that also detail this. Reason for choosing AdCreative.ai First google result, Paid for from scam money no doubt. Even to afford the $230/month- there are much better quality options available. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: I used a free trial ### "Perfect Creative Software - Must Try" July 20, 2022 5.0 Pros I have used the trial verion of this software and got an extension of use. its pretty good software if you want to have ready on the go creatives for social media campaigns. Furhter Its automation feature is also pretty good. Cons Its pretty high priced compared to products in Market. I think thats what they will have to see or they should let more post options within this price range. Review Source VR Verified Reviewer CEO Human Resources Used the software for: Less than 6 months ### "Scam Company" March 22, 2024 1.0 Pros the product is okay to use, but their lack of service and honestly is so poor that it doesn't matter Cons This company is a scam. Be sure to search Reddit for all the people who have gotten ripped off by them. Sadly, they were able to secure investor money as it is a completely fraudulent company just in it to take people's credit cards and charge them even after they cancel their accounts. Star away!!! Review Source AJ Aliyah J. Public Relations officer Entertainment Used the software for: 6-12 months ### "Current and future " July 9, 2022 4.0 Ad creative.ai is just a best tool to use for anyone running online ads. Pros Some of the most exciting things we are doing are trying to create new experiences that are only possible with Adcreative.ai There is great benefits in making people more creative. So I will say we have a good impact. Cons Cloud-based technology, Notifications when and where you need them, Transparent pricing Reason for choosing AdCreative.ai Great tool for marketers and advertisers Review Source Response from AdCreative.ai July 12, 2022 Hi Aliyah, Thanks for trusting in us. It's good to hear that we help your team become more creative and you're enjoying the benefits of our platform to the fullest! We also love that we are making an overall positive impact. That's what our team at Adcreative.ai always strives for! VR Verified Reviewer Freelancer Online Media Used the software for: Less than 6 months ### "Helpful tool though not meeting my need" July 15, 2022 4.0 I tried to use this tool to help generate creatives or get ideas. I wanted to Chinese text, unfortunately it did not support Chinese. As a result, I cancelled due to not meeting my needs. Pros It can help generate multiple creatives with initial set up. Cons It didn't support Chinese characters when I was using it Review Source Response from AdCreative.ai July 19, 2022 Hi there, Thank you for your honest feedback. We are sorry that we don't have a Chinese (Mandarin or Cantonese) language option yet. However, it's on our roadmap, and rest assured that within a couple of months we would have it ready. Stay tuned! Love from Paris TB Tiffany B. Owner Marketing and Advertising Used the software for: Less than 6 months ### "AdCreative.ai review " November 17, 2022 5.0 My experience has been excellent at this point and I've had absolutely no problems at all. Pros I like that i can download the creatives directly to my social media ads and the insights on the feed received back is wonderful Cons I haven't found much I dislike at this point. Will definitely update if I do Review Source Response from AdCreative.ai November 18, 2022 Thank you for your kind words, Tiffany. We love to have your love and support! We are bringing new creative insights very soon, which will be even better! Love from Paris, Team AdCreative.ai Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.