---
title: "Google Photos Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Google Photos the right Photo Editing solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/253103/Google-Photos/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-10"
---

Google Photos

4.8 (151)

[View alternatives](https://www.capterra.com/p/253103/Google-Photos/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 10th, 2026

# Reviews of Google Photos

Ease of use

4.8

Customer Service

4.4

## Pros and Cons in Reviews

Katie B

Writing ConsultantHigher Education, 10,001+ employeesUsed the software for: More than 2 years.

“Google Photos is a good option for photo storage if you want to back up photos to an account rather than storing it on a device.“

April 20, 2026

KB

Kate B

PhotographerPhotography, 2 - 10 employeesUsed the software for: More than 2 years.

“Other high-level editing and background removal may not be possible, having to turn to other applications for more complicated projects, and customer support might take some time to answer technology questions.“

October 15, 2025

MJ

Medina- Maldonado J

Graphic designerGraphic Design, 201 - 500 employeesUsed the software for: 1-2 years.

“Overall, google photos serves as a bank for keeping my photos, files etc for record purpose, and future use. “

April 22, 2026

MJ

Medina- Maldonado J

Graphic designerGraphic Design, 201 - 500 employeesUsed the software for: 1-2 years.

“The cons about google photos is just that I find it difficult to reach out to its customer service team when I need help.“

April 22, 2026

MJ

Medina- Maldonado J

Graphic designerGraphic Design, 201 - 500 employeesUsed the software for: 1-2 years.

“Google photos serves as gallery for me for keeping my photos, files etc .“

April 22, 2026

Sriram P

Test LeadInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“Limited file storage for free users and lack of compression feature without losing the quality of the photos“

February 4, 2025

SH

Sherree H

OwnerArts and Crafts, Self-employedUsed the software for: More than 2 years.

“I am able to view my collection tab and sort photos into albums with labels making it even easier to find what I'm looking for.“

April 25, 2025

Vasilis K

Web Developer and DesignerInformation Technology and Services, Self-employedUsed the software for: More than 2 years.

“I have noticed an important issue which bothers me a lot. When you share to someone a video through Google Photos the video player doesn't work properly.“

January 14, 2025

## Showing most helpful reviews

Showing 1-25 of 151 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Joshua F.  
Marketing Assistant  
Automotive  
Used the software for: 1-2 years

### "A Reliable Way to Store and Access Photos!"

December 10, 2025

4.0

I’ve had a pretty good experience overall using Google Photos. It makes storing, organizing, and finding my pictures so easy, and I love being able to access them from any device. Overall, it’s been a huge time-saver and really reliable for keeping all my memories in one place.

Pros

I really like Google Photos because it makes organizing and finding my pictures super easy. The automatic backup and smart search features save a ton of time, and I love that I can access all my photos from any device whenever I need them.

Cons

One thing I don’t love about Google Photos is that it can sometimes be tricky to organize large albums exactly how you want. Also, the free storage limits can be frustrating if you have a lot of high-resolution photos.

Review Source

AB

Ashley B.  
Photographer and Digital Design  
Photography  
Used the software for: 2+ years

### "Excellent and has potential! "

October 4, 2025

5.0

I use it often to send photos to my grandmothers Google hub. I think with extra capital pieces from the Google portfolio, it’s very useful!

Pros

I love the automated slide shows that the app puts together from a culmination of what I have to Google photos. I also love the ease of sharing.

Cons

That it doesn’t have a robust photo editing tool build onto the app. I feel like this is a missed opportunity and would be awesome to have something with lots of features and editing tools built in.

Switched from

[Adobe Lightroom](https://www.capterra.com/p/233631/Adobe-Photoshop-Lightroom/)

I had to make the switch for my job. I honestly prefer Lightroom to Google photos by far.

Review Source

YE

Yonas E.  
President  
Research  
Used the software for: 2+ years

### "Google Photos-Great Photo Management"

September 23, 2026

5.0

My overall experience with Google Photos has been positive. The ease of use makes storing, finding, and sharing photos simple without much effort. For everyday photo editing and file management, it does what I need and offers good value for money. Customer support has rarely been something I needed.

Pros

The ease of use and file management are what I like most about Google Photos. Photos automatically stay organized and are easy to find across my devices. The photo editing tools also handle most of the quick adjustments I need.

Cons

The editing options are good for basic changes, but I sometimes need more control than Google Photos provides. Document management is also fairly limited when I have images related to specific projects or files.

Review Source

CB

Carmen B.  
Retired  
Entertainment  
Used the software for: 2+ years

### "Not the best"

February 24, 2026

2.0

Not great. I've been using the app for a few years, and with every update I had issues with archiving.

Pros

Organizing pictures is easy. Finding them is easy. Archiving pictures is not always easy. I can't think of anything else positive.

Cons

Archiving some photos is confusing. And very frustrating! Every update seems to make it trickier. I'd like to be able to control the order of albums.

Review Source

JH

Jamie H.  
Freelance Photographer and Graphic Designer  
Education Management  
Used the software for: 2+ years

### "Album Sharing"

June 22, 2026

5.0

Pros

Image search is fast thanks to the smart organization features. Sharing albums with family and friends is simple.

Cons

Uploading a large number of photos can take time depending on the quality of the internet connection.

Review Source

TL

Tyler L.  
Owner  
Construction  
Used the software for: 6-12 months

### "Google photos is awesome for individuals and families, just ok for businesses"

July 7, 2025

3.0

Overall the experience was okay. I run a construction company and we document each job throughout the build process. Google photos allowed us to store all our stuff in the cloud, but left a little to be desired on how things were labeled, stored and categorized.

Pros

The user interface is very nice. Batch uploading was very simple. I also like how it plays nicely with other Google business suite tools.

Cons

Organizing pictures into different folders and then subsequently being able to quickly return to those folders was not as smooth as other competitors.

Alternatives considered

[CompanyCam](https://www.capterra.com/p/171143/CompanyCam/)

Reason for choosing Google Photos

Google photos was replaced after about a year of use by CompanyCam.

Review Source

DB

Dennis B.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Useful But Outdated and Limited"

February 14, 2025

3.0

It's useful and mostly functional but feels outdated and limited in it's application.

Pros

Convenient organization and storage, it has a decent amount of storage for free and it's inexpensive if you want to add more. I like the search and Lens features available.

Cons

It lacks deeper photo editing features like adding text and touch-ups. For being one of the biggest tech companies in the world, you would think they would have more to offer. Even after paying for an upgraded service, it's still very lacking. I would like to see the album sidebar be able to be expanded as well.

Alternatives considered

[PicMonkey](https://www.capterra.com/p/238721/PicMonkey/)

Reason for choosing Google Photos

Integration with my Google account and Pixel phone

Switched from

[Photobucket](https://www.capterra.com/p/210013/Photobucket/)

Photobucket changed its use and I deleted all of my pictures and migrated to Google

Review Source

VR

Verified Reviewer  
None  
Arts and Crafts  
Used the software for: 2+ years

### "My review of Google Photos"

May 29, 2026

5.0

It is a great product to use, especially if you have a Google Pixel Android phone and not an iPhone. You can also do a trial to get 100 GB a month.

Pros

I really enjoy using Google Photos because it's the best place to keep all of my photos all together.

Cons

One of my only negative thoughts about Google Photos is that other people's photos from WhatsApp end up in there for no reason.

Review Source

VR

Verified Reviewer  
Writing Consultant  
Higher Education  
Used the software for: 2+ years

### "Decent Photo Storage Option, Not Fancy"

April 20, 2026

4.0

Pros

Google Photos is a good option for photo storage if you want to back up photos to an account rather than storing it on a device. It offers that ability to view photos on multiple devices and has the option to automatically back up all photos taken with a device. The photo editing abilities are similar to the editing power of a typical phone's built-in photo editor, but the AI tools in Google photos are fun to play with.

Cons

The free storage runs out quickly for frequent or long-term use. The paid storage options are fairly reasonably priced, but you will be paying to store your pictures as long as you want to keep them in Google photos. Also, sometimes the synchronization between the phone's camera system storage and Google photos is difficult to set up and maintain. Photos I delete in my phone's storage typically stay in Google photos, so I have to delete them twice.

Review Source

JH

James H.  
Real Estate Agent  
Real Estate  
Used the software for: 2+ years

### "Google Photos Backup"

September 27, 2026

5.0

Pros

Google Photos is very practical for keeping photos and videos on your phone. The software also makes it easy to find old photos and view them on several devices when they are backed up.

Cons

The free storage space becomes small quickly when you have a lot of photos and especially videos. So sometimes you have to delete files or get extra storage to continue backing up. Finding the best option can be difficult.

Review Source

DF

Damon F.  
Blogger  
Writing and Editing  
Used the software for: 2+ years

### "My review of Google Photos"

November 1, 2022

5.0

Overall, I have really enjoyed using it. I tell other people to use Google programs such as Google photos when I hear them talking about photo storage.

Pros

What I like most is how secure my photos are, and the fact that it sink soap with everything else that I use on the Google suite. Accessibility is still very easy for me but very hard for others to get into. And I can still transfer photos without too much hassle.

Cons

There’s honestly not anything that I don’t like about Google Photos. I have tried several other avenues in the past to back up photos and this is by far my favorite. Have not found a feature that I don’t like yet. I’m not saying it’s completely perfect because there’s always room for improvement. But right now it’s suits all of my needs. Now that I’m thinking about it would it be possible to sync google photos with Canva?

Switched from

[Shutterstock Editor](https://www.capterra.com/p/239561/Shutterstock-Editor/)

I tried shutter stock and it really wasn’t anything wrong with it. I just like Google photos a little better and that’s what I’m used to using so I stayed with that.

Review Source

MJC

Mary Jane C.  
AR, Analyst, Legal Filings, Computer, etc.  
Construction  
Used the software for: 2+ years

### "I love Google, they are my favorite computer company and they just WORK!"

September 7, 2023

5.0

Every program that works and intergrades without problems, fighting, and just plain works is amazing and Google is Amazing for it! It requires less frustration, less time, quicker turnaround work and speeds, it creates efficiency at its best!

Pros

Access, file transfer, ability to view, Google just not fight with other integrations and programs they are the master!

Cons

In our world we always want criticism. What can I do better. Keep updating, keep staying in tune with out every changing electronic world, it will always change and it will alway grow and I just hope you stay in the game a don't back down!

Alternatives considered

[Canva](https://www.capterra.com/p/168956/Canva/)[Adobe Photoshop](https://www.capterra.com/p/229092/Adobe-Photoshop/)

Reason for choosing Google Photos

I have about 20+ different photo editing and graphic programs and have used many more over the years and will continue to use whatever works for me! I use them all! But Google just Works with everything and there is hands down nothing else that compares to that ability and flexibility. I respect them!!

Review Source

CS

Candace S.  
Assistant  
Fishery  
Used the software for: 2+ years

### "Amazing definitely recommend using "

February 13, 2025

5.0

I love them. Just need to lower the prices on getting prints done.

Pros

Google photos is amazing. I love how I can store as many pictures I want and never have to worry about losing them. Also I love how I can order prints of my pictures right from them as well.

Cons

Ordering pictures from them is a little high but it is good quality pictures.

Review Source

VR

Verified Reviewer  
Trainer  
Entertainment  
Used the software for: 1-2 years

### "google photos free to you if you do it right "

December 24, 2024

5.0

i actually love the quality and the storage also if you have google play or earn and accrue points using the google reviews it pays you out for your data and you can use it to pay for the basic storage every month so its free

Pros

so it has some really great editing tools and it gives you memories and allows you to name and group faces unlike amazon photos

Cons

it doesnt delete duplicates and it has some lag when trying to store otherplaces

Review Source

Sriram P.  
Test Lead  
Information Technology and Services  
Used the software for: 2+ years

### "Revolutionising Photo Storage with Innovative Face Identification Feature"

February 4, 2025

5.0

Highly organised tool for storing photos which helps in identifying the faces and grouping them

Pros

AI integration helps in identifying the faces from photos from different age groups and tag them

Cons

Limited file storage for free users and lack of compression feature without losing the quality of the photos

Review Source

OK

Omar K.  
Fulfillment Specialist  
Broadcast Media  
Used the software for: 2+ years

### "Great platform for photo storage!"

January 5, 2025

5.0

Google photos has been a great app, I use this app on all my devices. It helps keep my photos well organized and keeps my memories safe on the cloud platform.

Pros

Google photos has been a great app for my device. I use this to organize my pictures and videos. It’s super easy to use and well presented.

Cons

Sometimes I notice the photos are automatically synced to the cloud storage and i wish there was a notification which prompted me before it took this action.

Review Source

DW

David W.  
Grant Writer  
Writing and Editing  
Used the software for: 2+ years

### "The best photo organizing app for the average smartphone owner"

September 8, 2024

5.0

I've been using Google Photos for over five years and chose this software after a very deliberate search for the right software to invest my time into when I set out to do a comprehensive photo organization project (including digitizing hundreds of old family photo prints from the 80s and 90s). Google was the winner of this search for me, and I can honestly say I've never regretted it or doubted that I made the right choice. For who I am -- a regular guy with a smart phone and thousands of photos that I want to be able to re-access with some amount of ease without investing copious hours that I don't have in tagging and editing metadata for each photo, Google Photos is the right product for me. As I mentioned in the "Pros" section -- it's all about the machine learning technology that this app has built in.

Pros

1\. Machine learning & AI - this is probably the single feature that is most important to me in this app. This is technology that is built into the application that allows Google to recognize specific people and specific places and objects. The significance is that it makes photo re-discovery incredibly easy -- which is a big deal in the age of smartphones when we all have thousands upon thousands of photos just sitting in the cloud. This is the technology that allows me to remember a photo or memory in my head, and then allows me to find it in less than 30 seconds just by typing into the search bar: "Terry baseball game" or "Willow Bluey birthday cake" 2. Awesome 'stories' style feature at the very top of the app -- puts curated memories in front of you every time you open the app. Brings you small moments of joy seeing photos you haven't seen or thought about in years. 3. Great editing features -- everything you need and would expect, and easy to use. 4. Social-style photo album sharing - I have family members that want to see pics of my kid, but I don't want to put them on facebook. I have a family photo album that I can share pics to my loved ones and they can easily comment on them.

Cons

I can't think of anything that I have experienced. I do have a persistent fear of Google's AI CSAM (child sex abuse material) filter incorrectly flagging a photo of my child as evidence of a crime when it's not. In case you're not aware of what I'm referring to, read this article: https://www.nytimes.com/2022/08/21/technology/google-surveillance-toddler-photo.html. Ever since I became aware of the Big Brother AI eye lurking behind the scenes of every photo I take, and the risk that my entire 20-year Google account history could be unplugged and lost forever, I've noticed that this changes my behavior while considering taking a photo in a way that I don't like. To be clear -- I support AI CSAM filtering technology and support tech companies policing their users and making referrals to law enforcement agencies. I just am troubled by the experiences that some families have had in which there was not enough common-sense human adjudication in cases where the technology was making a referral where no crime was being committed.

Review Source

EM

Ezra M.  
Owner  
Luxury Goods & Jewelry  
Used the software for: 2+ years

### "Google Photos Saves Precious Photos from being Lost forever"

August 28, 2024

5.0

I love Google Photos its saved me from losing photos of my daughters i would have lost if it hadnt backed them up for me. Hands down the best photo gallery available.

Pros

I like Google Photos because it automatically backs up my photos to the cloud that way if I lose my phone or computer i still have my photos.

Cons

Google Photos is a large program that takes up a lot of resources.

Review Source

stephane M.  
conseiller technique  
Individual & Family Services  
Used the software for: 2+ years

### "test google photo"

October 22, 2022

5.0

for maps the experience with google photo is good I can easily access stored memories that I can easily retrieve without losing image or video quality

Pros

instant backup and the possibility of being able to recover memories easily in our cloud and also the preservation of the quality of the photos no loss

Cons

the only problem is in terms of data consumption when you switch to 4g on your mobile for example it requires a certain internet connection

Review Source

AR

Ansh R.  
Operations Specialist  
Automotive  
Used the software for: 2+ years

### "Best software to protect your visual data."

September 12, 2022

5.0

Would recommend it to everyone as Google is the most trusted platform and will provide you the best service with the best security system. Just go for it guys you don't need to use this software also just keep the automatic backup on and everything will be done by the software for you.

Pros

The app is free of cost and this is the best thing about the app it has a storage of 15 GB approximately which is capable of storing lots of data. You can just switch on the automatic backup option in the app and your all photos and videos will get back up by themselves. You can access them back again whenever you want to. Nothing can be better then this.

Cons

Everything is great but I think the storage capacity should be improved by Google. As for a photogenic guy who clicks photos every day it doesn't take much time to get your storage full. The app fully works on the Internet connection and it will not work offline this is something which Google need to work on making it compatible when a device is offline too.

Review Source

EH

Elyn H.  
Freelance  
Marketing and Advertising  
Used the software for: 2+ years

### "Good Free Software"

August 26, 2022

5.0

It is easy to use. I can fill out property management reports with the photos I have there. But it is not good for making saleable stock images.

Pros

It is easy to use if all you want to do is take and share low- to medium- quality photos. It automatically backs up everything, so you can find it immediately on your other devices. the photo editor is easy to use and has good custom filters, cropping and rotation to apply quick fixes.

Cons

Unfortunately, when you start working with big photos it becomes a problem. It would be nice if it did not automatically backup those, since I was planning to store them somewhere else anyway. Any edits revert the photo to the lower quality small size, so the photo editor becomes useless. It is difficult to go back a few years and delete photos that you no longer need, and you will exceed your storage quota.

Review Source

KS

Kia S.  
Business Owner  
Entertainment  
Used the software for: 1-2 years

### "My favorite app!!!"

October 13, 2024

5.0

I've used this app since 2018 and it has been a life saver at backing up photos and recording memories.

Pros

I love the ease of use, I love being able to search for what I need, I love that I dont have to think about using the app it just instantly transfers straight from my gallery.

Cons

I actually do not have any cons at this time.

Review Source

Jerad C.  
Freelance Photographer  
Photography  
Used the software for: 2+ years

### "Its an alright program "

September 20, 2024

5.0

My overall experience with Google photos has been pleasant, not the greatest, but also not the worst.

Pros

I like that my photos automatically sync to Google photos. It got multiple features, such as grouping photos based of faces, being able to share your Google photos account with someone else by sending a invite, it organizes photos and videos based on the years they were taken/uploaded.

Cons

What I like the least is that when Google photos first launched, it was unlimited storage for photos and videos and in recent years you now have to pay a yearly fee to get even a decent amount of storage.

Review Source

AM

Aishwary M.  
Software Development Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Essential application for efficient storage and sorting of all photos across multiple devices. "

December 23, 2022

4.0

Pros

It is very easy to use and most of the features are automated thus any user without any in-depth knowledge be sure that his photos will be secure and backed-up

Cons

The free tier only provides 15gb of space and can provide more storage in free tier.

Review Source

Amanda M.  
Cofounder  
Writing and Editing  
Used the software for: 2+ years

### "Number 1 Choice for Memory Keeping"

October 30, 2023

4.0

I have been using Google Photos for years and years and most of the photos were auto uploaded by my cell phone(s) which meant I was very lucky to not lose so many pictures!

Pros

I love the intuitive search and face recognition that makes it so easy to find specific photos quickly.

Cons

Sometimes it can be tricky to know how to archive, delete, or sort folders without losing them.

Review Source

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