# Lightstep Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Lightstep Software - reviews, pricing plans, popular comparisons to other Application Performance Management products and more.

Source: https://www.capterra.com/p/253165/Lightstep/pricing

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# 

 Lightstep Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Lightstep

## What is Lightstep?

Lightstep Incident Response provides on-call & incident management capabilities for SRE, AppDev, & DevOps teams. Our capabilities include Observability, monitoring, DevOps integrations, on-call schedules, notifications & escalations, grouping & response automation, post mortem & analytics, and alert & incident response & collaboration. These capabilities help us empower standardized response, Faster MTTA & MTTR, Less Downtime, Less Alert Fatigue & Toil, and Improved Service Resilience.

## What is Lightstep used for?

[Application Performance Management](https://www.capterra.com/application-performance-management-software/)[DevOps](https://www.capterra.com/devops-software/)[Incident Management](https://www.capterra.com/incident-management-software/)

Top alternative

Featured

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$275

Usage Based, Per Month

Free trial  
available

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Do you work for Lightstep?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.servicenow.com/&name=Lightstep)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Lightstep

3.0 (1)

VS.

[4.4 (15,308)](https://www.capterra.com/p/19319/JIRA/reviews/)

Starting Price

$275

Usage Based, Per Month

Starting Price

$7.91

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

2.0 (1)

Ease Of Use

4.1 (14,351)

Value For Money

2.0 (1)

Value For Money

4.3 (9,759)

Customer Service

4.0 (1)

Customer Service

4.2 (9,515)

## Lightstep alternatives

[4.5 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/)

Starting price

$10.00

Per User, Per Month

Highest Rated

[4.7 (343)](https://www.capterra.com/p/168192/Site24x7/reviews/)

Starting price

$10.00

Per User, Per Month

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

[4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Notifications

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application Management

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track, manage and store the applications of potential future members, customers or candidates

Diagnostic Tools

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Access client's system information, including hardware and software configuration, to perform diagnostics

Event Logs

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

A chronological record of actions or occurrences within a network, software, or process

Monitoring

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Observe and track the demand, usage, progress or quality of a system, product, or user

Performance Metrics

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Lightstep 20 features

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Track, manage and store the applications of potential future members, customers or candidates

Assign issues and tasks based on availability or required skills

Provides a channel for team members to share media files, communicate, and work together

A process to automatically release code changes from repository to production environment

A process to automatically integrate code changes from multiple contributors into a shared repository

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Access client's system information, including hardware and software configuration, to perform diagnostics

A chronological record of actions or occurrences within a network, software, or process

Manage and track all disruptions and incidents

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Observe and track the demand, usage, progress or quality of a system, product, or user

Track and organize on-call shifts

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Arrange tasks based on the level of priority or urgency

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Identify and analyse the reasons behind accidents

Create, manage and track all task activities and progression

Track, manage, or resolve user requests and IT incidents/issues

Get Advice

We can help you find the software with the features you need.

Features

3.0 (1)

3.0

Based on 1 reviews

## Pricing

Value for money

2.0 (1)

Free Trial

Basic

$275.00

Usage Based,Per Month

Value for money

2.0 (1)

2.0

Based on 1 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[

Jenkins](https://www.capterra.com/p/171026/Jenkins/)[

Freshping](https://www.capterra.com/p/173148/Insping/)[

Postman](https://www.capterra.com/p/188497/Postman/)[

Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (1)

4.0

Based on 1 reviews

## User reviews

Overall rating

3.0

Based on 1 reviews

Filter by rating

5(0)

4(0)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

DM

Drew M.

Architect

Real Estate

### "Interesting but not as good as competing products"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

3/10

January 17, 2023

APM was hard to use, difficult to setup, and we frequently had performance problems in production, including the occasional problem with our services due to problems with Lightstep.

Pros

The ability to customize some dashboards with specific data was interesting. There is also a lot more useful information in the realtime graphs than in some other competing products.

Cons

It was too hard to find some of the most basic APM data. Even simple APM requests were hard to track down without custom setup. The graphs looked nice, but overall weren't as useful as the data in similar products.

Alternatives considered

[Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)

Reasons for choosing Lightstep

The customization features

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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