--- title: "Fixzy Assist Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fixzy Assist Software - reviews, pricing plans, popular comparisons to other Deep Learning products and more." source_url: "https://www.capterra.com/p/253213/Fixzy-Assist/" page_type: "product" language: "en" --- # Fixzy Assist Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Fixzy Assist ## What is Fixzy Assist? Fixzy Assist empowers technicians or call centres using their mobile or desktop to quickly connect to a consumer with a live auditable video, for problem resolution, measurements, maintenance checks and emergencies, reducing spend and improving customer experience. The complete cradle to grave experience allows the platform to be used by a technician onsite driving up first time fix rates and provides 3d digital twins with full auditing efficiencies. ## What is Fixzy Assist used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Augmented Reality](https://www.capterra.com/augmented-reality-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £19.5 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fixzy Assist?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.fixzyassist.com&name=Fixzy Assist) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fixzy Assist 4.8 (10) VS. [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price £19.5 Other, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (10) Ease Of Use 4.5 (3,410) Value For Money 4.9 (10) Value For Money 4.4 (2,796) Customer Service 4.9 (10) Customer Service 4.5 (2,980) ## Fixzy Assist alternatives Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (456)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2,215)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169505/Zoho-Desk/) [View all alternatives](https://www.capterra.com/p/253213/Fixzy-Assist/alternatives/) ## FAQs about Fixzy Assist Overview ### Which roles and teams benefit most from Fixzy Assist? Fixzy Assist is most used by directors, managing directors, and operations leaders who need visibility into service performance, job coordination, and business efficiency. Field service professionals and sole traders rely on it to manage customer requests, dispatch work, and streamline daily operations, while business intelligence leaders use it to monitor performance and support decision-making. Answer based on 10 reviews Overview ### What company size and specific industries is Fixzy Assist built for? Fixzy Assist is designed for small to mid-sized and enterprise organizations that need support for operations, facilities, digital transformation, surveying and estimating, customer experience, and ESG or compliance work. It fits companies with roles such as chief operating officers, facility managers, surveyors, and compliance officers. Features and Usability ### What are the key features of Fixzy Assist? Fixzy Assist offers data transformation and image recognition as core features, along with image analysis, 3D objects, and real-time data tools. It also includes workflow automation, reporting and analytics, activity dashboards, audit trail, chat and live chat, call logging, call routing, and third-party integrations. Getting Started and Support ### What training and onboarding options does Fixzy Assist offer? Fixzy Assist provides in person training, live online sessions, and documentation. In person training supports guided setup and direct interaction, live online sessions allow remote instruction, and documentation gives teams written reference materials for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Fixzy Assist offer? Fixzy Assist provides email/help desk and phone support. Support details are limited to these channels, and no reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features Third-Party Integrations 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Collaboration Tools 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Workflow Management 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Call Recording 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Remote Access/Control 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Screen Sharing 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Digitally share screen view with others Fixzy Assist 56 features ### All Features - 3D Objects: Input 3D objects - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automatic Call Distribution: Distribute/route/connect calls - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Transformation: Translate EDI formats into data suitable for use with company applications. - Estimating: Estimate expected cost based on various factors before a project begins - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Image Analysis: Evaluating and identifying the fundamental components in an image for extracting medical information. - Image Recognition: Ability of software to identify an image among other data - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - ML Algorithm Library: Share, track, and store machine learning models and data. - Mobile App: Access the system via a mobile application - Model Training: Process of testing an ML algorithm by feeding it training data to learn from - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Natural Language Processing: Process and analyze human language in text or audio form - Neural Network Modeling: A classification and/or predictive modeling technique used for data analysis - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Quality Control: Ensure that quality requirements and standards are met across production processes - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real World Backdrop: Objects are always overlaid against the real world background - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Session Recording: Record active support and chat sessions for auditing and training - Single Sign On: Allow users to access multiple services after entering their login credentials once - Superimposed Objects: Ability to overlay images, text, and 3D objects over existing reality view - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Call Recording: Record and playback video calls - Video Streaming: Allows users to view videos without downloading media files - Video Support: Supports various video file formats - Virtual Reality: Integration of virtual reality along with augmented reality into one application - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (10) 4.7 Based on 10 reviews ## Pricing Value for money 4.9 (10) Free Trial Basic £19.50 Other,Per Month Value for money 4.9 (10) 4.9 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (10) 4.9 Based on 10 reviews ## User reviews Overall rating 4.8 Based on 10 reviews Filter by rating 5(8) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AR Andy R. Sole Trader Automotive ### "Enhancing the customer experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2022 This enables me to speak with more customers whilst saving time and fuel costs Pros Interaction with the customer Visibility of the customer requirement from a remote location Cons I don’t think I’ve experience the full capacity of the application but for why I need it for it fulfils my requirements Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Michael K. Director Retail ### "Must for Speed and efficiency" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2022 Pros Easy to use, great service and it improves our Business. Cons Initially it was hard to change our habits like it with all change when you’ve been working a certain way for years, but glad we have transitioned now. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ZG Zohar G. Head Digicall next Financial Services ### "Fixzy Assist" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 15, 2022 Pros Easy to use, innovative and adaptability to various use cases Cons Its sometimes tricky to measure a room until you have learned how to use the feature properly Reasons for choosing Fixzy Assist Price and features Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ZP Zunaid P. Group Head: Business Intelligence Financial Services ### "Effective and efficient remote assistance application" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2022 Pros The software offers a much more efficient and cost-effective way of identifying and resolving some types of issues remotely instead of physically visiting the sites of the issues. Cons There were a few features lacking initially, such as GPS location and Mac support, but those were added soon after I enquired about them. Similarly, there were a couple of bugs at first but those were also fixed as soon as we encountered them. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CH Ciaran H. Managing Director Alternative Dispute Resolution ### "Excellent remote and onsite video recording tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2022 We are able to reduce our reliance on physical site inspections, and it allows us to scale some of our services, normally limited by manpower capacity. Pros The team behind it. Very attentive, and the measuring capability is excellent. Could prove to be a real game changer for ourselves and some of our clients. Cons Nothing reported as yet, as we are still in the early days. Reasons for choosing Fixzy Assist As above for the switch Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GC Greg C. Director Construction ### "Great time saver" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 10, 2022 Pros Saves us unnecessary call outs for additional labour Cons nothing Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WR William R. Regional Manager Facilities Services ### "Superb App!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 9, 2022 really benefits the profit margins, particularly with costs of man hours and fuel, with reducing unnecessary journeys and improving first time fix rates Pros found the product very easy to use and implement within the business, this is the way forward with regards to dealing with repairs, clients and it is an invaluable time saver, ticks all of the boxes on the green/eco front as travelling to/from site is massively reduced. dont know how we have managed without this product Cons always strange with a new product or system to implement, but approach with open mind and any cons are quickly overcome Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 14, 2022 Always nice to get a good review. We do find that some companies take a while to realise the tasks that can benefit from remote visual assistance. Because of this its quite normal for usage to change as the users become more familiar with the product. RG Richard G. Locksmith/handyman Building Materials ### "Wonderful App, using for my business, very happy. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2022 Pros Very easy to use, handy and never letted me down. Cons So far everything what is in there is more than enough, there is everything what u need for your business. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 14, 2022 Hi Richard, Thank you for taking the time to review. RH Ronald H. Managing Director Accounting ### "Client of Fixzy Assist" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2022 Found this easy to use and inexpensive. Customer support was excellent Pros Inexpensive and easy to use. Very cost reduction effective Cons Currently only used in natural English. Common European languages would add to the product. This limitation is not a handicap for us, as we only have a few foreign clients. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kerry L. Operations Manager Construction ### "Ground-breaking tech! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2022 Amazing! Firstcall have really benefited from adopting Fixzy! The business is so streamlined and communication is the best it has ever been thanks to this incredible app! Pros The team at Firstcall have adapted so well to using Fixzy as it allows us to engage with our customers on another level completely. We are so committed to maintaining a high level of KPI's for our customers and ensuring our first-time fix rate is improved. Since implementing fixzy we are saving thousands cutting out unnecessary journeys and also massively reducing our carbon footprint. Cons We have no faults to report, all round great product. Reasons for choosing Fixzy Assist Fixzy assist has the most features and abilities compared to all the other products we considered. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/253213/Fixzy-Assist/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.