--- title: "Fixzy Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Fixzy Assist the right Field Service Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/253213/Fixzy-Assist/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Fixzy Assist 4.8 (10) [View alternatives](https://www.capterra.com/p/253213/Fixzy-Assist/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Fixzy Assist Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-10 of 10 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Managing Director Used the software for: Less than 1 year ### "Excellent remote and onsite video recording tool" June 17, 2022 5.0 We are able to reduce our reliance on physical site inspections, and it allows us to scale some of our services, normally limited by manpower capacity. Pros The team behind it. Very attentive, and the measuring capability is excellent. Could prove to be a real game changer for ourselves and some of our clients. Cons Nothing reported as yet, as we are still in the early days. Switched from Fixzy solution was easier to understand and navigate Reasons for choosing Fixzy Assist As above for the switch Review Source Operations Manager Used the software for: Less than 1 year ### "Ground-breaking tech! " June 10, 2022 5.0 Amazing! Firstcall have really benefited from adopting Fixzy! The business is so streamlined and communication is the best it has ever been thanks to this incredible app! Pros The team at Firstcall have adapted so well to using Fixzy as it allows us to engage with our customers on another level completely. We are so committed to maintaining a high level of KPI's for our customers and ensuring our first-time fix rate is improved. Since implementing fixzy we are saving thousands cutting out unnecessary journeys and also massively reducing our carbon footprint. Cons We have no faults to report, all round great product. Reasons for choosing Fixzy Assist Fixzy assist has the most features and abilities compared to all the other products we considered. Review Source Director Used the software for: Less than 1 year ### "Great time saver" June 15, 2022 4.0 Pros Saves us unnecessary call outs for additional labour Cons nothing Review Source Regional Manager Used the software for: Less than 1 year ### "Superb App!!" June 10, 2022 5.0 really benefits the profit margins, particularly with costs of man hours and fuel, with reducing unnecessary journeys and improving first time fix rates Pros found the product very easy to use and implement within the business, this is the way forward with regards to dealing with repairs, clients and it is an invaluable time saver, ticks all of the boxes on the green/eco front as travelling to/from site is massively reduced. dont know how we have managed without this product Cons always strange with a new product or system to implement, but approach with open mind and any cons are quickly overcome Review Source Response from Fixzy Limited June 14, 2022 Always nice to get a good review. We do find that some companies take a while to realise the tasks that can benefit from remote visual assistance. Because of this its quite normal for usage to change as the users become more familiar with the product. Director Used the software for: Less than 1 year ### "Must for Speed and efficiency" July 25, 2022 5.0 Pros Easy to use, great service and it improves our Business. Cons Initially it was hard to change our habits like it with all change when you’ve been working a certain way for years, but glad we have transitioned now. Switched from Original software wasn’t achieving what we needed and now very glad we changed over. Review Source Sole Trader Used the software for: I used a free trial ### "Enhancing the customer experience " July 24, 2022 5.0 This enables me to speak with more customers whilst saving time and fuel costs Pros Interaction with the customer Visibility of the customer requirement from a remote location Cons I don’t think I’ve experience the full capacity of the application but for why I need it for it fulfils my requirements Review Source Locksmith/handyman Locksmith/handyman Used the software for: Less than 1 year ### "Wonderful App, using for my business, very happy. " June 10, 2022 5.0 Pros Very easy to use, handy and never letted me down. Cons So far everything what is in there is more than enough, there is everything what u need for your business. Review Source Response from Fixzy Limited June 14, 2022 Hi Richard, Thank you for taking the time to review. Managing Director Used the software for: Less than 1 year ### "Client of Fixzy Assist" June 16, 2022 5.0 Found this easy to use and inexpensive. Customer support was excellent Pros Inexpensive and easy to use. Very cost reduction effective Cons Currently only used in natural English. Common European languages would add to the product. This limitation is not a handicap for us, as we only have a few foreign clients. Review Source Head Digicall next Used the software for: Less than 1 year ### "Fixzy Assist" June 22, 2022 4.0 Pros Easy to use, innovative and adaptability to various use cases Cons Its sometimes tricky to measure a room until you have learned how to use the feature properly Reasons for choosing Fixzy Assist Price and features Review Source Group Head: Business Intelligence Used the software for: Less than 1 year ### "Effective and efficient remote assistance application" June 18, 2022 5.0 Pros The software offers a much more efficient and cost-effective way of identifying and resolving some types of issues remotely instead of physically visiting the sites of the issues. Cons There were a few features lacking initially, such as GPS location and Mac support, but those were added soon after I enquired about them. Similarly, there were a couple of bugs at first but those were also fixed as soon as we encountered them. Switched from Fixzy offered a product with additional functionality at a better price and their customer service was a lot better. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.