# DeepCall Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about DeepCall Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/253222/DeepCall

---

# 

 DeepCall Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

DeepCall

## What is DeepCall?

DeepCall, a 100% in-house call center solution by Sarv.com, empowers businesses to manage customer communication with full control, flexibility, and rapid customization. Designed for scalability, DeepCall offers robust features including AI-powered call management, real-time sentiment analysis, dynamic TTS/STT, and call masking. Its intuitive self-serve IVR builder, CRM integrations, and workflow automation enhance operational efficiency. DeepCall provides advanced dashboards for agents, supervisors, and admins, delivering insights on live calls, queue status, and performance metrics. The platform includes detailed analytics, performance tracking, and real-time monitoring-all tailored to enterprise needs. With 24/7 support and seamless customizability, DeepCall stands out as a reliable, intelligent, and future-ready contact center solution.

## What is DeepCall used for?

[IVR](https://www.capterra.com/ivr-software/)[Telephony](https://www.capterra.com/telephony-software/)[Call Center](https://www.capterra.com/call-center-software/)

Top alternative

Featured

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

₹700

Usage Based, Per Year

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### DeepCall

4.9 (18)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

₹700

Usage Based, Per Year

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (18)

Ease Of Use

4.8 (697)

Value For Money

4.9 (18)

Value For Money

4.5 (677)

Customer Service

4.9 (18)

Customer Service

4.6 (647)

## DeepCall alternatives

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

[4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Starting price

$0.01

Per User, Per Month

[4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

Starting price

$79.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/253222/DeepCall/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Caller ID

4.7 (9)

88.89% of 9 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Queue Management

4.5 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Monitor wait time and abandonment for incoming requests that have not been routed

Real-Time Monitoring

4.4 (8)

100.00% of 8 reviewers that rated this feature as important or highly important

Active monitoring of systems, applications, or networks

Alerts/Notifications

4.0 (6)

100.00% of 6 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Automatic Call Distribution

4.5 (6)

100.00% of 6 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Reporting/Analytics

4.7 (6)

100.00% of 6 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

DeepCall 30 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Sends voice calls to a specific queue based on predetermined criteria

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Assembly of graphs and charts for visualizing and tracking statistics/metrics

A call center that primarily receives calls, typically customer service focused

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Observe and track the demand, usage, progress or quality of a system, product, or user

A call center that primarily makes calls, typically sales focused

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Monitor wait time and abandonment for incoming requests that have not been routed

Active monitoring of systems, applications, or networks

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Set up connections to third-party platforms to improve business processes

Connect with meeting participants remotely over video

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Features

4.8 (18)

4.8

Based on 18 reviews

## Pricing

Value for money

4.9 (18)

Free Trial

[View pricing plan details](https://www.capterra.com/p/253222/DeepCall/pricing/)

Enterprise

₹700.00

Usage Based,Per Year

It includes:

-   Enterprise-ready with cloud/hybrid/on-prem support, BYOC, ACD, omnichannel, CRM integrations, AI analytics, IVR, dialers, real-time KPIs, and 24×7 support.

Value for money

4.9 (18)

4.9

Based on 18 reviews

## Integrations

[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (18)

4.9

Based on 18 reviews

## User reviews

Overall rating

4.9

Based on 18 reviews

Filter by rating

5(16)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

GR

ganesh R.

Owner

Computer & Network Security

### "Good Company and Services"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 30, 2026

Last 5 years successful completed to connected with DeepCall it's Good Company with authorised through all goverment rules and regulations also

Pros

Good Company and Services Support team very trained and Quick Responding for any issue solved priority basis

Cons

Bulk Voice Calls service is too good for marketing purpose for subscribers Quick informed my customers and growing up my business

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RK

Ranjan Kumar R.

Director

Information Technology and Services

### "Value of Money"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 27, 2026

DeepCall has been a reliable and easy-to-use communication platform for our team. Setup was quick, and the call quality is consistently clear and stable. The IVR and analytics features are especially useful for managing operations efficiently. Customer support is responsive and helpful, which makes a big difference. Overall, it offers great value for money and is a solid choice for businesses looking to streamline their calling system.

Pros

I recently got connected with Deepcall and their services is too good. Totally Value of Money. My experience with Deepcall with too good.

Cons

They are very consistent , I don't have any complain. There all the things are perfect as per my requirement.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Vaibhavkumar S.

CTO

Information Technology and Services

### "Reliable API solution with strong support and good ROI"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 27, 2026

We evaluated a few alternatives but chose this vendor due to its feature set, ease of use, and strong customer support.

Pros

The onboarding process was smooth, and the support team is responsive and knowledgeable. It has significantly improved our workflow efficiency. Integration with our existing tools was straightforward.

Cons

There is a bit of a learning curve for some advanced features. Pricing could be more flexible depending on usage, and occasional minor bugs appear, but nothing critical.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TS

Tamilmani S.

Ceo

Information Technology and Services

### "Great Service and Excellent Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

March 24, 2026

DeepCall provides great value for money with reliable performance and excellent customer support. The service is easy to use, efficient, and has helped improve our workflow. Overall, a very satisfying experience.

Pros

Support is excellent, very responsive and helpful whenever needed. The team resolves issues quickly and provides clear guidance, making the overall experience smooth and reliable.

Cons

So far, I haven’t experienced any major issues. Everything works as expected, and the service has been consistent. Minor improvements could be made in UI, but nothing significant.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Chief Information Security Officer

Financial Services

### "Good Solution and Very Good Support."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 7, 2025

Pros

The support from \[sensitive content hidden\] and \[sensitive content hidden\] is awesome. Software is very easy to use. No bug or slowness experienced during cloud telephony solution from DeepCall.

Cons

Nothing specific about disliking. But initially faced issue in starting 160 series as per RBI guidelines. But it was very well explained by Mr. \[sensitive content hidden\].

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Gaurav R.

CEO

Education Management

### "Best Platform "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 12, 2025

They are very consistent and have good customer care support.. Top-notch excellent in this field .. I appreciate it

Pros

Value for money... Their consistency in providing the service... They have 100% customer satisfaction rate..

Cons

They are great... As I am using there service from last 4 years but not finding any concern with them ...

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Vijay S.

DIRECTOR

Transportation/Trucking/Railroad

### "Excellent Service with Great Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 11, 2025

Overall, my experience with DeepCall has been excellent. It offers great value for money and makes communication seamless for my business. I am delighted with their services.

Pros

Easy to use, great call quality, and invaluable customer support. The call management features are smooth and save a lot of time.

Cons

There is nothing major that I dislike about DeepCall, as the platform works very smoothly for most of my daily needs. At times, I have noticed some minor bugs or small glitches while using certain features, but they are not frequent or disruptive to the overall performance. The good thing is that whenever such issues appear, the customer support team responds very quickly and provides the right solution without much delay. Their prompt handling of technical problems makes these minor bugs less concerning, and overall, it does not affect the efficiency of my work with DeepCall.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AP

Ajeet P.

IT

Financial Services

### "Good experience"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 10, 2025

Our overall experience with Deep Call has been positive. It's reasonably priced and features an intuitive, easy-to-use dashboard.

Pros

Since we started using this product, we've found it to be extremely user-friendly and great value for money. We've been using it for the past few months and haven't encountered any system-related issues so far.

Cons

What we like least about this product is that the Deep Call feature takes too long to onboard and there are many unnecessary documentation.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RR

Rohit R.

Senior Marketing Manager

Real Estate

### "Good service"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

September 8, 2025

Overall experience is good. Customer support team is quick in solving the problems never had to face and delay in fixing the issue when the numbers responding

Pros

We have been using Sarv.com IVR for the past 3 years and their service is quite impressive when to customer support and ease of use

Cons

They need to work on integrating their IVR numbers with Meta for quick whatsapp updates. The whatsapp updates can be a great value add for the buisness

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SB

sachin b.

Sr. Mgr

Financial Services

### "Deep Call - Customer Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 8, 2025

Great experience. The team is exceptional in handling queries and concerns. The team is very proactive.

Pros

Customer Service and Features offered. The features offered by Deep Call are very vast and they seem to have already have an existing solution to our requirements

Cons

Nothing Specific. The learning curve seems to be a bit steep for the panel. However, its a given because the features are exhaustive

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RD

Rahul D.

NA

Banking

### "Great Quality and Good Customer Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 6, 2025

Overall, my experience has been smoot and satisfactory. I found the service efficient and user friendly

Pros

Quick an easy to use Reliable service Fast & smoot service Simple way to connect Accurate reporting.

Cons

Report could be more detailed, descriptive and simple format occasional delays in responses. Thats it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PT

Prashant T.

Founder

Information Technology and Services

### "Good Services by DeepCall"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 5, 2025

Overall, DeepCall has been a dependable partner for call broadcasting with smooth execution, strong support, and impactful results.

Pros

DeepCall’s reliability, easy setup, and smooth call broadcasting made outreach faster, efficient, and highly effective.

Cons

At times, regulatory restrictions like TRAI complaints interrupt campaigns, causing delays beyond DeepCall’s control.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AT

ANNU T.

BDE

Education Management

### "DeepCall makes it easy to meet with clients at key checkpoints"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 5, 2025

excellent , good .

Pros

Helps to lower business communication , valure for money , easy to use .

Cons

Nothing .

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NV

Nitin V.

Admin Manager

Civil Engineering

### "Great service"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 5, 2025

Pros

Their Client Communication is very impressive and they always stood with clients problem and solved it asap.

Cons

We like their all services mostly customer support and their call management system. Their behaviour is also very nice

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Dharam P.

Development Head

Information Technology and Services

### "DeepCall rocks"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 4, 2025

i have happy work with DeepCall all team doing greate job in their field specially \[sensitive content hidden\] Thank for well support

Pros

Deep Call team is well soppurted person \[sensitive content hidden\] always ready help in any kind of services,best of luck

Cons

Deep Call is provided greate service of Voice Call and call centre solution that can help to grow business

Switched from

[Bulk SMS](https://www.capterra.com/p/187376/Bulk-SMS-Service/)

For Better service and support by the team

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DK

Dhiraj K.

Manager

Political Organization

### "Best Service "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 3, 2025

It’s really nice to use their services as they serves their customers well. I can recommend to others too

Pros

Customer service, I can vouch for this that their service is really good, I don’t know about others but it really helped me a lot.

Cons

Their nothing any specific that I can complaint of because the person or agent whom I’m connected with is very helpful and has solved every bit of on time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Anas S.

Admin

Computer & Network Security

### "Good service & support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

September 1, 2025

Pros

Every thing is good with sarv.com. We are fully satisfied with the services and support given by sarv.com They respond immediately every time. Services are also very good with no down time

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PB

Praveen B.

We are into an Family Entertainment Center

Entertainment

### "FUNTASTICS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 1, 2025

Our experience with deepcall is too good as per the requirement they delivers what they promise and even work beyond there limits.

Pros

There customer revert and customer handling services are too good, we always receives there response on time.

Cons

There all the things are perfect as per the requirement of corporate, as there software are worth to use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 26, 2025

Thank you so much for your kind words and trust in DeepCall. We’re delighted to know that our timely support, customer handling, and solutions have met your expectations and business needs. Delivering on our promises and going beyond them is at the core of our commitment to every client. Your feedback motivates us to keep innovating and providing even greater value to enterprises like yours. We look forward to continuing this partnership and helping your business achieve more success with DeepCall. - Team DeepCall

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