# FetchKids Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FetchKids the right School Management solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/253267/FetchKids/reviews --- FetchKids 4.8 (24) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FetchKids Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews SC Shiela C Contact Center AgentComputer Software, 501 - 1,000 employeesUsed the software for: 6-12 months. “What I appreciate most about FetchKids is its ability to significantly shorten pick-up times while maintaining the safety for my child.“ August 1, 2024 AL Alaina L Program DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: 1-2 years. “The website at times is not the most user-friendly, in the sense that it is hard to locate the function I am looking for.“ September 18, 2024 SC Sarah C PrincipalEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “FetchKids is very easy to use, accurate, and has drastically reduced how long dismissal takes at the end of each day.“ June 21, 2022 BL Bernadette L Alumni DirectorEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “Adding users is sometimes not intuitive for parents, so“ June 24, 2022 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul H. Operations Education Management Used the software for: 6-12 months ### "Best School Dismissal Application Tested" March 24, 2023 5.0 The team is great, and onboarding was smoother than expected. Pros We helped research and deploy FetchKids in a few partner schools. They were the best-designed app for parents and schools to track complex schedules and authorized adults for pickups. We LOVED the arrival time functionality that allows us to line the students up in order of whose parent is first to arrive. In our daycares, it allows the providers to prepare the child and pack up their items for a smooth pickup as well. This app also has a broadcast communication tool; parents and dropoff/pickup teams can communicate in real time. Cons They are still working on integrations into our bigger LMS providers. Alternatives considered [MySchool](https://www.capterra.com/p/114989/MySchool/)[QManager](https://www.capterra.com/p/147093/QManager/)[SchoolPass Visitor Management](https://www.capterra.com/p/184143/Visitor/) Reason for choosing FetchKids It was superior in features and parents, and our staff loved it. Switched from [Gradelink](https://www.capterra.com/p/118900/Gradelink-SIS/)[MySchoolWorx](https://www.capterra.com/p/145881/MySchoolWorx/)[Pikmykid](https://www.capterra.com/p/165709/PikMyKid/) This app had everything in one and the features we wanted. Review Source Response from FetchKids March 27, 2023 Thank you so much for your compliments. We very much appreciate your taking the time to explain the benefits of FetchKids for your schools and to document your experience using our platform. It's immensely helpful for our school customers to hear about real use cases such as yours. In addition, it's helpful for us to know which features you enjoy using the most. Please contact us at any time with your suggestions or comments. We are always happy to hear from our users! CB Crystal B. Executive Director Child Day Care Services Used the software for: 2+ years ### "Great, affordable attendance solution. " August 7, 2024 4.0 Overall, this platform serves us well as a small after-school program. The communication team is open to our feedback and responsive to our questions. Pros We like that it is an affordable software system for our small organization. We also like that our account rep is very responsive to our needs and questions. The customer service via email is great. Cons I wish there was a push notification option so we could message all enrolled or selected accounts. Generally the communication with accounts has areas where it could improve. We would love to see more user friendly or customizable reporting that we could do with the dashboard. Alternatives considered [SignUpGenius](https://www.capterra.com/p/135392/SignUpGenius/) Reason for choosing FetchKids Customer service and cost were the two main factors that we considered. Review Source Response from FetchKids August 29, 2024 Thank you so much for taking the time to review FetchKids. We are so glad to know that FetchKids is working out well for your organization. Regarding push notifications to all accounts or a subset, you are able to do this from the Broadcast page on the web. We also would like to know what additional reports you need, as we can add them to our list of updates for the future. Please email us with details on the reports you need, and also if you need further explanation on using our broadcast feature. Thank you again for your feedback, it is a great help to us. EB Elias B. Administrative Assistant Education Management Used the software for: 6-12 months ### "We love Fetch!" June 20, 2022 5.0 Pros The reason why we love fetch is because of how easy it is to have parent drop and pick up their kids! Cons There are some features that are just simply not used for us but it is always good to know that they are still there! Review Source KS Kim S. Kid Care Director Sports Used the software for: 1-2 years ### "Great communication and tracking tool between center and parents!" August 9, 2024 5.0 We have had a great experience with FetchKids. We had been looking for a product to help manage our Mother's Day Out and After School programs that was simple to use for both our center and the parents. We also wanted a tool that allowed us direct contact with parents without having to make numerous phone calls and playing phone tag. FetchKids also allows us to communicate with parents via our personal cell phones without having to give our our personal numbers. It has been a great addition to our programs. Pros As a child activity center, we like the variety of options we have for keeping track of our students and communicating with our parents. FetchKids has alleviated our phone traffic and given us a way to streamline communications with our parents. It also allows gives us an estimated time of arrival for pick ups so that we have the kids ready to go when the pick up arrives. Cons There are some features that are unavailable in the app and must be done from a desktop computer. Alternatives considered [Beeline](https://www.capterra.com/p/80294/Extended-Workforce-Management-Solutions/) Reason for choosing FetchKids We wanted the ability to contact parents through the app. Review Source Response from FetchKids August 21, 2024 Thanks so much for your thorough and detailed review of FetchKids. We are so glad that the communications features of FetchKids are easing the burden on your staff and enabling your center to operate more efficiently. We are so grateful that you took the time to share your experience with FetchKids. Your feedback will surely be helpful to other childcare and after school programs that are looking for a dismissal solution. FB Fatima B. Arts Reaching Youth Director Non-Profit Organization Management Used the software for: I used a free trial ### "Arts Reaching Youth Director " August 14, 2024 5.0 10/10 Overall this has been a great addition to our program compared to the previous PikMyKid. I'm excited to see how it can improve our after school program. Pros That we are able to see when parents are on their way to pick up students. That there is a direct messaging system to parents. How easy the parent app is for them to use. Cons Some features you can only access on a desktop - creating new student profiles -marking students calendar (absent) Switched from [Pikmykid](https://www.capterra.com/p/165709/PikMyKid/) The cost & additionally we were having issues with parents getting signed up for the app. Review Source Response from FetchKids August 16, 2024 Thank you so much for your positive review. We're thrilled that FetchKids is helping to enhance your after school program and that its features are working well for your staff and families. Also, FYI, it is possible to mark Students absent from the school mobile app. We will send you instructions via email. TW Traci W. Director of Auxiliary Programs Education Management Used the software for: 1-2 years ### "FetchKids Has Been a Game-Changer" September 11, 2024 5.0 Pros FetchKids has been a game-changer for the dismissal process of our after school program. Because parents can pick up their kids at any time within a 3 hour window, knowing when parents are coming has enabled us to have their child ready when they arrive saving everyone a lot of time and energy. The parents have provided overwhelming positive feedback on the efficiency of using the app. My late stay staff has reported they appreciate knowing when a child is getting picked up so they can assist the child in finishing homework, packing up or completing a task before leaving. There have also been times where it was incredibly helpful to have a record of who picked up a child. FetchKids' staff has been helpful, professional and reacts to our questions/need for help in a very timely manner. Cons The only challenge to using FetchKids were for our Android users - often the predicted time of arrival was off by several minutes. Review Source Response from FetchKids September 19, 2024 Thank you so much for taking the time to provide us with feedback on your experience using FetchKids. We greatly appreciate it. With regard to the timing for Android users, we will investigate this further on our end. It is device specific, which might imply that it's related to the user's specific Android phone, however we will do our best to resolve this issue. AL Alaina L. Program Director Child Day Care Services Used the software for: 1-2 years ### "FetchKids has been a lifesaver!" September 18, 2024 5.0 FetchKids is AWESOME for our camp use. With over 150 kids picking up within a 2 hour time frame, the app works wonders for limiting an excessive dismissal line and getting kids out the door quickly. We also use FetchKids for our after school program during the year. The app offers many different features (in addition to its real time dismissal function) that are very helpful such as attendance, alternative extracurriculars, broadcast messages etc. Pros The best part of FetchKids is the ease of pick ups for both the parents and staff in our program by giving real time updates on parent arrival time. Cons The website at times is not the most user-friendly, in the sense that it is hard to locate the function I am looking for. Review Source Response from FetchKids September 25, 2024 Thank you Alaina for taking the time to review FetchKids. We are thrilled that FetchKids is helping to streamline pickups for your after school and summer camp programs. If you need our assistance navigating FetchKids on the web, please reach out anytime. We're always available to help you 24/7! DV Danielle V. Site Director Non-Profit Organization Management Used the software for: Less than 6 months ### "This app is a MUST!" October 17, 2024 5.0 Overall, I wish this was something we had sooner. The ease of the app, for us and the parents, having the kids ready to leave when the parents get here, so they are not having to wait, has been fantasic. Pros The ease! When parents use the app the way they are supposed to, we can have the kids ready to walk right out the door as soon as the parents pull up. Cons We have had just a couple parents not want to buy into it but they are the parents that we can't get to sign up for anything. Review Source KF Kelly F. Business Owner Information Technology and Services Used the software for: 1-2 years ### "Easy to use and very functional!" September 18, 2024 5.0 Appreciate the ease of use and pickup functionality! Pros The pickup function! Works very well and like how it tracks the drive. Cons Nothing comes to mind. Very satisfied overall! Review Source mK melanie K. Childcare Director Child Day Care Services Used the software for: 2+ years ### "LOVE FETCHKIDS!! " August 9, 2024 5.0 Pros It's super easy to use for families and us as a business. I also love that you can text a family from it as well. Cons I love everything about this app and website!!! Review Source Response from FetchKids August 16, 2024 Hi Melanie - Great to know you are happy with FetchKids. It's our pleasure to work with your organization and we are so grateful for your feedback. SC Shiela C. Contact Center Agent Computer Software Used the software for: 6-12 months ### "Amazing app!" August 1, 2024 5.0 My overall experience with FetchKids has been outstanding. The app is reliable, efficient, and extremely user-friendly. It has brought a new level of convenience to our daily schedule, making the pick-up process smoother and more organized. I highly recommend FetchKids! Pros What I appreciate most about FetchKids is its ability to significantly shorten pick-up times while maintaining the safety for my child. The app is user-friendly and facilitates seamless communication between parents and the school, making it exceptionally convenient. Cons Honestly, everything works well for my needs, so I don't really have a con for this app. It meets all my expectations and makes the pick-up process incredibly smooth. Review Source TH Tara H. Childcare Director Facilities Services Used the software for: 1-2 years ### "Great app and great support! " August 7, 2024 5.0 I love the app and the support from everyone that works there Pros The app is so easy to use and very user friendly. Cons Nothing. I really do love everything about the app. Review Source Response from FetchKids August 13, 2024 Hi Tara, Thank you so much for taking the time to review FetchKids. We're thrilled tnat you are happy with our platform and it is serving your needs. We look forward to working with you throughout the school year. MK Maria K. Director Education Management Used the software for: 6-12 months ### "FetchKids helps make pick up time so much smoother! I don't know how we ever managed without it!" July 2, 2022 5.0 We finally do not have to wonder and guess when our parents are coming to pick up their children. Dismissal time has always been a guessing game but now it's not anymore! We are able to have the children ready for their parents to pick them up quickly and efficiently so that everybody can get home. We love this app and it was just what we were looking for to make pick-up time efficient and smooth. Pros This app is super easy to use and very user friendly! Set up was done quickly and efficiently and I was able to use it right away. I love that we get real time updates because of the GPS technology! Cons I wish that this app was integrated with our existing childcare app to streamline things for our staff and our parents. Review Source SB Shauna B. Franchisee Education Management Used the software for: 1-2 years ### "Support for Classroom Teachers on Arrival of Family" June 30, 2022 5.0 We have loved using Fetch Kids. We started this in the Fall of 2020. The light was gong away and we could no longer see cars upon arrival. We were unable to have kids ready for their parents. Now, with using Fetch Kids we have the ability to see how long until our parents arrive, we can have children packed up and ready to go and then they leave in a timely manner. The classrooms are able to see all of this information to have children prepped. The parents enjoy having their kids ready to go with a smile! It has made the transition of not having parents in the building much easier and allowed us to prep! Pros We love that it beeps and you can see when a family will arrive. We love that the teachers can have students ready. Cons It would be nice to separate families out more. When we have families that are divorced, we do not have the ability to send to both parents. It would be nice to have that option. Review Source Response from FetchKids July 4, 2022 Thanks so much for your positive review of FetchKids! We very much appreciate your taking the time time to give us feedback. We do have a joint custody feature for divorced parents where both can receive notifications as primary parents. Please contact us and we'll fill you in on how to use it. PC Paola C. Curriculum Director Education Management Used the software for: 1-2 years ### "Amazing App-Easy to use, great time management, Efficient attendance tracking, and safe " June 20, 2022 5.0 Pros As administrator, makes drop off and pickups of students simple, on time, and always promote a professional communication with families. Every day when parents came to the school to pick up their child, I was able to coordinate on time with a very professional communication with families, pickups since parents can’t enter the building. Dismissal was fast and very efficient. Cons The least was that i cant track attendance after dismissal one on one Review Source Response from FetchKids June 22, 2022 Thanks so much for your feedback. Please contact us at support@fetchkids.com to discuss the attendance issue, as we'll be glad to help, but we just need clarification as to what the issue is. You can track attendance with FetchKids on the Attendance/Drop off screen. MA Michelle A. Office Manager Education Management Used the software for: 6-12 months ### "FetchKids Review" June 21, 2022 5.0 Overall it's been a very good dismissal tool for us. Pros I like that FetchKids has a clean, easy-to-read interface. Cons There have been some occasions when FetchKids shows a parent is several minutes away and then the parent calls our office to say they have been outside waiting for their kids for a while. I'm not sure if's an internet issue but it has caused some frustration. Parents are sometimes confused about how to add authorized drivers. I also would like to disable the "chat" feature because we don't check it and parents are under the impression that they can communicate with us through that tool. Review Source Response from FetchKids June 22, 2022 Your feedback is very important to us. Thanks so much for taking the time to help us make our app better. 1) Parents who are showing up outside - please ask them to update their app, as they are most likely running a version that is out of date. 2) Authorized Adults - Adding Authorized Adults is explained on Help screens on the Settings page. Please ask parents to contact us at support@fetchkids.com if they need our help. 3) Chat - thanks for this suggestion. We'll plan to update the app later this year so you can turn on/off the chat feature. Thanks again for taking the time to give us your helpful feedback! SD Stacy D. assistant director Education Management Used the software for: 6-12 months ### "Fetch Kids, its a great system for your school" June 20, 2022 4.0 Pros Great way to check students in and out. Cons Does provided a list who were not checked out of fetch kids at the end of the day. Review Source Response from FetchKids June 22, 2022 Thanks so much for your review. With regard to viewing students who haven't been checked out at the end of the day, if you use Attendance/Drop Off, you can see the students listed there. Your suggestion is an excellent one - to add the ability to view students on the Pick up list who are still at school. We'll plan to add this feature in the near future. Thanks again for your constructive feedback! It's a huge help to us and we are always working to update features to make it more useful for you! CC Curtis C. ECE Teacher Entertainment Used the software for: I used a free trial ### "Effective tool for attendance and dismissal " November 5, 2022 5.0 Prior to fetchkids we used parent pick-up numbers. Children forgot numbers and parents lost or forgot the number cards that were supposed to be on the vehicles. This required staff members outside with walkie-talkies calling out numbers so that indoor staff could start lining children up in order at the doors. Fetchkids eliminates those complications and streamlines dismisall. Pros The UI is excellent and easy to navigate.Fetchkids uses GPS to notify staff when parents are in the pick-up area making the process faster. Parents appreciate the instant pick-up notifications and added safety. Cons App updates can be problematic. Some of the parents don't realize that the app needs to be updated. Others disable automatic updates because of data plan restrictions. Review Source Response from FetchKids November 18, 2022 Hi Curtis, Thanks so much for your excellent review of FetchKids. We appreciate your taking the time to fill in users about your experience. With regard to updates, if an update is critical, we release it as a mandatory update, which forces users to install a new version. If the update is not critical, the users may install at their leisure, if they have turned off auto updates. Ideally, users should keep auto update on so that they receive our updates in a timely manner. We do recognize, however, that some users prefer to keep auto update off for various reasons, including management of data charges. DA Desiree A. Director of Admissions Museums and Institutions Used the software for: 6-12 months ### "A Must for School Dismissal " June 14, 2022 5.0 Extremely positive Pros I like working with the support team to implement it, and will continue to use for our dismissal and after school pick up. :it’s accurate and effective. Cons I would like to add more than one primary parent for each student because I feel that parents like to choose which one of them would like to be the primary parent. Easier to roll out to both Reason for choosing FetchKids GPS feature Review Source Response from FetchKids June 20, 2022 Thanks so much for your positive review! And, your suggestion to add another Primary Parent is on our list of improvements and we'll let you know when we implement this feature - hopefully later this year. If you have any other suggestions, please let us know! RM Rachael M. Director Education Management Used the software for: 1-2 years ### "Very Helpful App" June 24, 2022 4.0 We had a very positive experience using FetchKids. The customer service was fast and very helpful. Pros As an administrator I liked that it gave real time ETA for our families at pickup time. Cons The frequent updates made it difficult for some families to keep up with the app and it would lead to them not being able to check in/out their child Review Source BL Bernadette L. Alumni Director Education Management Used the software for: 6-12 months ### "Fetch Kids app" June 24, 2022 4.0 Very good - it is reliable and efficient, and the parents are happy. Pros Fairly accurate GPS and the system is very reliable and I do not recall any service interruptions. Cons Adding users is sometimes not intuitive for parents, so we end up having to answer questions Reason for choosing FetchKids Recommendations from other schools Review Source SC Sarah C. Principal Education Management Used the software for: 1-2 years ### "Highly Recommend " June 21, 2022 5.0 Pros FetchKids is very easy to use, accurate, and has drastically reduced how long dismissal takes at the end of each day. Cons NA - I highly recommend it. There is nothing I don't like about it. Review Source CC Christopher C. Manager Automotive Used the software for: Less than 6 months ### "Exceptional Customer Service!" June 4, 2022 5.0 All the business of making it convenient to pick up my kiddo. Pros Easy to use! User friendly! Consistent in efficiency! Cons It was a little difficult registering for the app, but that was quickly rectified with a quick email to tech support. Review Source Response from FetchKids June 8, 2022 Chris, thank you for reviewing FetchKids. We very much appreciate it! We hope you enjoy using FetchKids and that it saves you lots of time by reducing your wait time for pickups at the Boys & Girls Club! ES Emma S. Marketing Specialist Education Management Used the software for: 6-12 months ### "Great app for education & attendance! " June 20, 2022 5.0 Pros Such an easy app to use for both parents and admin! Very intuitive and easy for all ages. Cons Sometimes on mobile devices the system accidentally clicks on another student to check out. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.