# SoftBCom Help Desk Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SoftBCom Help Desk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/253347/SoftBCom-Help-Desk

---

# 

 SoftBCom Help Desk Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on January 15, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

SoftBCom Help Desk

## What is SoftBCom Help Desk?

SoftBCom Help Desk is designed to help businesses streamline ticketing, process automation, and reporting operations. - Ticketing: real-time processing of requests that require interaction between different specialists. - Process automation: handling digital and voice requests, creating event notifications, routing, categorizing, merging new messages with the original ticket. - Uniform request protocol: Everything under control. You can set and plan SLAs. - Online analytics: reports and graphica

## What is SoftBCom Help Desk used for?

[Help Desk](https://www.capterra.com/help-desk-software/)

Overall rating

Based on 23 user reviews

Reviews sentiment

Positive

96%

Neutral

4%

Negative

0%

Starting price

€19

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for SoftBCom Help Desk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://softbcom.de&name=SoftBCom Help Desk)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SoftBCom Help Desk

4.4 (23)

VS.

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

€19

Per User, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (23)

Ease Of Use

4.3 (3,594)

Value For Money

4.6 (9)

Value For Money

4.2 (2,648)

Customer Service

4.5 (13)

Customer Service

4.3 (2,758)

## SoftBCom Help Desk alternatives

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/253347/SoftBCom-Help-Desk/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Ticket Management

3.8 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Access Controls/Permissions

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Alerts/Escalation

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Customizable Fields

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Customize data fields to support various needs and use cases

Real-Time Notifications

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

SoftBCom Help Desk 25 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Tickets are automatically assigned to specific agents based on predefined rules

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Import and export data to and from software applications

Pre-made examples and templates for emails

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Templated responses for responding quickly to recurring support requests

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Arrange tasks based on the level of priority or urgency

Engage in direct, instant messaging with customers, users, etc.

Notifications that are delivered to users as soon as an event occurs

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.1 (23)

4.1

Based on 23 reviews

## Pricing

Value for money

4.6 (9)

Free Trial

Basic

€19.00

Per User,Per Month

Value for money

4.6 (9)

4.6

Based on 9 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (13)

4.5

Based on 13 reviews

## User reviews

Overall rating

4.4

Based on 23 reviews

Filter by rating

5(11)

4(11)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

ME

Markus E.

Bürokaufmann

Retail

### "SoftBCom Help Desk"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

December 12, 2022

Pros

Einfaches Einstellen der Filter. Leichte Bedienbarkeit

Cons

Leider nicht immer auf dem neusten Stand

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CK

Corinna K.

Kauffrau für Büromanagement

Building Materials

### "Übersichtlich und einfach"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

November 14, 2022

Pros

Sehr übersichtliches Ticketsystem und einfach zu verstehen.

Cons

Die Kurzinfrmation befindet sich ganz unten im Ticket.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MI

Muhammad I.

Business Analyst

Computer Software

### "Review for Softbank Help Desk"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 13, 2022

I am a very satisfied customer overall amd would definitely recommend to my social circle.

Pros

1- User friendly interface 2- Has alot of useful features 3- Quick response time by support team 4- Escalation process is easy and very rewponsive

Cons

1- Pricing can be more competitive 2- Software theme and design can be improved

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Marianne S.

Mitarbeiterin Kundenservice

Retail

### "Hilfreiches Tool einfach zu bedienen"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 10, 2022

Schneller und einfacher Austausch mit den Kollegen. Tickets können so optimal bearbeitet werden, jeder hat Zugriff auf den Stand der Bearbeitung.

Pros

Sehr einfach zu bedienen, nachvollziehbare Nachrichteneinteilung, erleichtert den Arbeitsalltag und den Austausch mit anderen Kollegen.

Cons

Formatierungsmöglichkeiten sind verbesserungswürdig. Kundensupport ist nur schriftlich zu erreichen.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LM

Lisa M.

Kundenservice

Retail

### "leichte Bedienung"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

September 12, 2022

leichte Bedienung

Pros

sehr Benutzerfreundlich , leicht zu handhaben

Cons

keine Nachteile bekannt , ab und zu kommt eine Errormeldung

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DL

Dennis L.

Kundenservice

Building Materials

### "Bewertung"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

September 5, 2022

Pros

Die einfache Nutzung der Software, gefällt mir am besten.

Cons

Aktuell habe ich nichts an der Software auszusetzen.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DK

Deniz Kubra A.

Kundenservice

Construction

### "Einfach zu lösen"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

3/10

September 2, 2022

Innerhalb des Betriebs wird den einzelnen Mitarbeitern eine schnelle und reibungslose Kommunikationsmöglichkeit geboten. Unter anderem ist der Kontakt zu Kunden immer stehts übersichtlich und wird selten kompliziert.

Pros

Am wirksamsten ist die "Kommentar"-Funktion, hier hat man schnell Nachrichten abgeschickt, die für jeden zugänglich sind. Alles in Allem wird eine große Übersicht möglich gemacht.

Cons

Das ständige Hin- und Zurückwechseln zwischen einzelnen Kategorien. Auch die einzelnen Seiten können an Übersicht verlieren, wenn einzelne Fälle zu lang bearbeitet werden.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AK

Ann Kathrin F.

Kundenservice

Retail

### "Globus Hitseller "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

September 2, 2022

Der Ansatz ist sehr gut, kleine Stellschrauben können angepasst werden / optimiert werden.

Pros

Übersichtlich, wer welche Nachricht an den Empfänger geschickt hat. Einstellung von Erinnerungen. Zuweisung zu Personen / Bereiche

Cons

Kollegen können in meinem Namen Kunden zurückschreiben. Bei Antworten von Kunden ist die Signatur von uns / oder die alten Nachrichten mit angehängt, führ zu ewig langen Verläufen. Keine "einfache" Weiterleitung von Mails, mühseliges kopieren von Nachrichten. Einfügen von kopierten Inhalten teilweise möglich, verschiedene Schriftarten werden erstellt oder Textfelder werden erstellt. Kein Möglichkeit, Nachrichten (z.B. automatische Antworten) aus einem Ticket zu löschen.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SH

Sara H.

Kundenservice

Retail

### "Schnelle Bearbeitung "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

September 2, 2022

Pros

Vorteil: Ticket zusammenführen, warten Intern

Cons

Das hinzugefügte Emailadressen nicht mit Status Lösen zusammengeführt werden können

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FK

Florian K.

Sachbearbeiter

Building Materials

### "Hitseller "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 30, 2022

Pros

Unkomplizierte Nutzung, für Anfänger leicht zu verstehen

Cons

Etwas altmodisches Design , manchmal ( nicht oft) längere Ladezeiten

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Matthias M.

Kundendienst

Retail

### "Benutzerfreundlichkeit "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

August 30, 2022

leider noch keine Erfahrung mit dem Help Desk

Pros

Die schnelle, einfache und übersichtliche Bearbeitung der Tickets

Cons

Dass zwei Personen gleichzeitig in einem Ticket arbeiten können

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NZ

Nadja Z.

Kundenservice

Retail

### "Benutzerfreundlichkeit "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

August 30, 2022

Der alltägliche Kundenkontakt wird mit Hilfe diese Software bearbeitet. Der Vorteil, die Übersicht der Korrespondenz, auch über längere Zeiträume hinweg. Ein rundum überaus bedienungsfreundliches Programm.

Pros

Benutzerfreundliche Software im alltäglichen Arbeitsfeld vor allem im Verbindung mit anderen Softwarekomponenten.

Cons

Die Signatur wird nicht angepasst. Wird die Korrespondenz von einem anderen Mitarbeiter vortgeführt, wird die Signatur nicht angepasst und läuft weiterhin auf den Mitarbeiter, der als erstes das Ticket bearbeitet hat.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CD

christian d.

Kundenbetreuer

Retail

### "Bewertung Ticketsystem"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

August 30, 2022

Zur Lösung unserer Kundenanfragen/Reklamationen nutzen wir das Ticketsystem seit ich in der Firma arbeite. Sehr gut gefällt mir das schnörkellose Design, welches sich auf das wichtige Konzentriert: Die Kundenanfragen und deren Bearbeitung. Ich vermisse dennoch einige Funktionen wie oben beschrieben, die den Ablauf produktiver gestalten würden. Wenn diese noch nachgereicht werden sollten, gibt's 5 Sterne.

Pros

\- Übersichtlichkeit der Nachrichtenverläufe - Terminierung von Aufgaben/Anfragen

Cons

\- Eine Option zur Gliederung von Tickets. Analog der Kategorisierung in Outlook. Allerdings dann auf Ticketebene einstellbar und ggf. farblich markierbar. - Personalisierungsoptionen (welche Informationen werden wie/wo angezeigt) - Kalendereinbindung: Übersicht der Tickets wann sie wieder aktiv werden. - flexibleres Vorlagensystem (individuell auf die persönlichen Bedürfnisse einstellbar/erweiterbar/kürzbar) - Bearbeitbare ausgehende Nachrichten welche ggf. auch gestoppt/gelöscht werden können. (über verzögerten Mailversand lösbar?)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RM

Reyhan Milana K.

Kundenservice

Building Materials

### "Vorteilhaft aber auch teilweise verbesserungsbedürftig"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

August 30, 2022

Trotz dessen seine sehr sehr gute Alternative als andere Ticketsysteme, die mir von Lieferanten oder Partnern bekannt sind.

Pros

Die übersichtliche Benutzerfläche. Man findet sich sehr leicht & schnell zurecht.

Cons

Bsp.: Dass man keine Nachrichten weiterleiten kann. D.h. um den gesamten vorhergegangenen Schriftverkehr an eine andere Person zu senden, muss man jede einzelne Nachricht kopieren und unter der Signatur einfügen & selbst das sieht nicht wirklich professionell oder einheitlich aus. Es wäre toll, wenn man die Nachrichten einfach auswählen könnte und diese dann unter der Signatur eingefügt wären, denn nicht alle vorangegangenen Nachrichten sollte jeder sehen. Manche sind nur für die Kunden bestimmt, manche nur für Kollegen oder Lieferanten.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CE

Cynthia E.

Sachbearbeiterin

Retail

### "Gutes Handling"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 30, 2022

Pros

Benutzerfreundlich, einfaches Handling.

Cons

Bisher nichts negatives, einfache Nutzung

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CS

Carsten S.

Kundenservice Mitarbeiter

Building Materials

### "Gute Software "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 30, 2022

Sehr kompetent

Pros

Die Bedienbarkeit und die schnelle Verarbeitung

Cons

Alos ich kann nix schlechtes über Ihre Software sagen

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FS

Felix S.

Online Shop (Kundenservice)

Building Materials

### "Bewertung SoftBCom Help Desk"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 30, 2022

Sehr guter Eindruck mit unkomplizierter Vorgehensweise.

Pros

Sehr nutzerfreundlich und sehr gut veständlich. Außerdem eine einfach Art mit den Kunden über Ihr Anliegen zu kommunizieren.

Cons

Ab und zu sehr langsam. Dies verlangsamt den Reklamationsprozess oder die Bearbeitung anderer Anliegen.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PE

Patricia E.

Kauffrau

Retail

### "Gutes Produkt"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 30, 2022

Pros

Einfach und schnell zu bedienen. Viele Anliegen können in einem direkt bearbeitet werden.

Cons

Bessere Filter könnten eingebaut werden. Ansonsten ist das Produkt sehr gut ausgebaut und für tägliches Arbeiten zu empfehlen.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DH

Denis H.

Kundenservice Mitarbeiter

Retail

### "Top Ticketsystem"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 30, 2022

Pros

Die Einfachheit wie man den Kunden hierüber helfen kann. Man findet direkt Anhänge und kann diese direkt bereitzustellen ist super.

Cons

Direkt Anhänge in Nachrichten einbinden zu können die als Anlage im Ticketsystem bereits enthalten sind.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NJ

Nico J.

Referent

Building Materials

### "Sehr nutzerfreundliches System"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 25, 2022

Pros

Dinge, welche nicht passen werden schnell behoben durch den Service. Außerdem ist das Arbeiten sehr nutzerfreundlich, sodass man die Tickets schnell abarbeiten kann.

Cons

Teilweise sind Dinge nicht eingerichtet von denen man denkt, dass es zu den Basics gehört.

Switched from

[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Outlook ist für mehr als 15 Personen nicht zu verwenden.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LB

Lena B.

Kfm. Angestellte

Building Materials

### "Nutzerfreundlich "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 25, 2022

Pros

Sehr nutzerfreundlich, Übersichtlich, Verständlich

Cons

Es ist teilweise sehr langsam. Das erschwert die Arbeit.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CK

Christopher K.

Teamleiter

Retail

### "Guter Service Desk mit tollem Support"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 3, 2022

Guter Service Desk mit soliden funktionen und einem tollen Support Team, dass ich viel Zeit nimmt die Probleme zu lösen.

Pros

Der Support steht von Montag-Freitag schnell zur Verfügung und hilft bei allen Problemen rund um den Service Desk. Sehr viele Anpassungen, die individuell für uns erstellt wurde, konnten mit viel Support und zeitlichen Aufwand implementiert werden,.

Cons

Die Übersetzung ist manchmal etwas schwierig. Es gibt Fehlfunktionen die ohne erkennbaren Grund auftreten.

Reasons for choosing SoftBCom Help Desk

Die Dauer der Implementierung in unser Bestehendes System konnte schnell umgesetzt werden.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MS

Marco S.

Büroangestellter

Retail

### "Gewöhnung schwierig, danach sehr effizient "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

June 28, 2022

Professionelle Software, übersichtlich, einfach zu bedienen

Pros

Das Zusammenfassen einer Kunden-Angelegenheit in ein einzelnes Ticket. Die Zuordnung von Mitarbeitern, die für dieses Ticket verantwortlich sind. Das automatische Aufploppen von Tickets, wenn Fristen überschritten werden. Das Filtersystem, sobald man es versteht.

Cons

Das E-Mail-System ("warten intern") war anfangs holprig bzgl. Betreff und Anzeige des Betreffs.

Switched from

[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Outlook eignete sich nicht für die Menge an Mitarbeitern

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)