--- title: "SurveyMonkey Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SurveyMonkey Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/253516/SurveyMonkey/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # SurveyMonkey Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SurveyMonkey ## What is SurveyMonkey? SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business and loved by users.Try our 500+ expert templates or use powerful AI to build a survey in as little as 60 seconds. Our AI Analysis Suite lets you ask questions about your results and easily analyze open-ended feedback, so you can focus on making decisions with high quality data. Visualize results with custom and multi-survey dashboards, charts, & word clouds. Generate, share, & export presentation-ready charts like a pro. Reach people online & offline with our collectors or tap into our global panel of 335M+ respondents across 130+ countries. Connect with 200+ business tools like Salesforce, HubSpot, and Tableau, or use our API to enrich your insights by combining survey results with existing business data. With enterprise-grade security features like single sign-on (SSO), HIPAA compliance, and data encryption, SurveyMonkey fits into existing workflows while protecting data. ## What is SurveyMonkey used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Recognitions Shortlist Overall rating Based on 10,518 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Pros & cons Efficient information gathering platform Comprehensive feedback collection tool Restrictive and costly pricing Starting price $30 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Forms Automation / 2026 - Survey / 2026 - 360 Degree Feedback / 2025 - Customer Experience / 2025 - Form Builder / 2025 - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## SurveyMonkey alternatives Highest Rated [4.7 (2,930)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (457)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,319)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/253516/SurveyMonkey/alternatives/) ## FAQs about SurveyMonkey Overview ### What problems does SurveyMonkey solve? SurveyMonkey solves the problem of slow, disorganized feedback collection by letting teams build targeted surveys, distribute them to customers or employees, and review responses in clear reports. HR teams, educators, marketers, researchers, and event organizers use it for engagement checks, training evaluations, market research, registrations, and policy or service decisions. Answer based on 8970 reviews Overview ### Which roles and teams benefit most from SurveyMonkey? SurveyMonkey is most used by business owners, executives, and managers who collect customer, employee, or market feedback to guide decisions. Marketing and account teams run campaign and client surveys, while project and operations managers gather stakeholder input. Teachers, students, consultants, and analysts use it for research, assessments, and data collection. Answer based on 10414 reviews Overview ### What company size and industries is SurveyMonkey built for? SurveyMonkey is used by marketers, customer experience professionals, HR departments, IT teams, event planners, educators, researchers, and healthcare organizations, with small businesses representing 63% of reviewers. Its leading industries are Education Management at 8%, plus Hospital & Health Care and Marketing and Advertising at 5% each; 21% of reviewers are enterprises and 15% midsize businesses. Answer based on 10515 reviews Features and Usability ### What are the key features of SurveyMonkey? SurveyMonkey includes a drag-and-drop Survey Builder with customizable questions, forms, and templates for creating surveys. Survey/poll management supports organizing, distributing, and monitoring drafts and active surveys. Reporting/Analytics provides real-time dashboards, filtering, trend analysis, and export options, while data import/export supports contact imports and further analysis. Answer based on 671 reviews Pricing ### How much does it cost and what fees or limitations are included? SurveyMonkey offers a free version, while Team Advantage costs $30 per user/month and Team Premier costs 92 per user/month, both billed annually with three-user minimums. Reviewers find the free tier useful for basic surveys but report limits on questions, responses, exports, branding, and advanced analytics; paid plans can feel expensive for small teams. Answer based on 2616 reviews Integrations ### Which third-party tools and platforms does SurveyMonkey integrate with? SurveyMonkey integrates with over 50 third-party tools, including Mailchimp for email campaigns, Microsoft Excel and Google Sheets for data exports, Microsoft Teams and Slack for collaboration, WhatsApp for survey distribution, Zapier for workflow automation, and WordPress for website embeds. Its catalog also includes ActiveCampaign, Airtable, and Constant Contact. Answer based on 871 reviews Getting Started and Support ### How easy is it to onboard and train a team on SurveyMonkey? SurveyMonkey is easy to onboard for nontechnical users, who can typically create and distribute basic surveys with little formal training. It offers live online sessions, webinars, documentation, and videos for guidance. Reviewers note that admins and teams using advanced logic, automation, analytics, or Enterprise features may need practice and additional training. Answer based on 272 reviews Getting Started and Support ### What customer support options does SurveyMonkey offer, and how do users rate the experience? SurveyMonkey offers email/help desk, a knowledge base, phone support, 24/7 live representative assistance, and chat. Users often describe support as responsive and helpful, particularly for setup or complex survey issues. However, some report slow replies, unresolved technical problems, and inflexible handling of billing or automatic-renewal concerns. Answer based on 863 reviews Security ### How does SurveyMonkey handle data security and access control? SurveyMonkey uses anonymous survey options, privacy controls, encryption, password-protected surveys, permissions, and administrator-only response access. Enterprise users also cite centralized administration for distributing data only to intended users. Reviewers value confidentiality but report concerns about sensitive-data storage, data ownership, fraud protection, and restrictive device verification, two-factor authentication, and seat limits. Answer based on 166 reviews ## Who uses SurveyMonkey? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Efficient information gathering platform 93% positive reviews out of 952 Most reviewers indicate information gathering is streamlined, allowing organized data collection from large audiences for various purposes. ANGELA H. Accountant, 11 - 50 employees. "Survey Monkey is an easy way to collect information from a wide variety of people to make informed decisions." Restrictive and costly pricing 39% negative reviews out of 1631 Some reviewers report pricing as confusing, expensive, and limiting, especially for small businesses or those needing advanced features. Carrie P. Counselor, 51 - 200 employees. "I have found that the cost of accessing advanced features can be a significant barrier, particularly for users on a tight budget." Comprehensive feedback collection tool 97% positive reviews out of 886 Most reviewers describe feedback as easy to gather from diverse groups, enabling actionable improvements and informed decisions. Poerwestri N. Travel Manager, 11 - 50 employees. "SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products." Effortless polling and voting 95% positive reviews out of 257 Most reviewers find polls simple to create, distribute, and analyze, supporting quick group decisions and broad participation. Serena S. Executive Assistant, 51 - 200 employees. "Amazingly simple way of polling employees within the company on a wide range of subjects. " ## Features AI summary Based on 10,704 Survey reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) SurveyMonkey supports all three of the features reviewers consider most important: **Customizable Questions**, **Surveys & Feedback**, and **Survey Builder**. Together, these capabilities help businesses create tailored surveys, collect useful feedback, and build forms efficiently, allowing teams to gather better insights and make more informed decisions. Customizable Questions 4.6 (498) 82.13% of 498 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Surveys & Feedback 4.6 (617) 67.26% of 617 reviewers that rated this feature as important or highly important SurveyMonkey gives you a streamlined way to create, distribute, and collect feedback from diverse audiences. Reviewers appreciate its user-friendly interface, the ability to gather actionable insights, and how it helps improve services by tracking and analyzing responses efficiently. Survey Builder 4.6 (943) 66.07% of 943 reviewers that rated this feature as important or highly important With this capability, you can quickly design customized surveys using templates, drag-and-drop tools, and various question types. Users think the builder is intuitive, flexible, and saves time, though some mention occasional navigation difficulties in more complex survey setups. Reporting/Analytics 4.4 (1,083) 64.08% of 1083 reviewers that rated this feature as important or highly important SurveyMonkey offers robust analytics, letting you visualize, filter, and export survey data in real time. Reviewers appreciate the clear charts, customizable reports, and advanced filtering, which help them quickly interpret results and share insights with stakeholders or teams. Customizable Fields 4.5 (489) 60.74% of 489 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Data Import/Export 4.3 (733) 58.53% of 733 reviewers that rated this feature as important or highly important This aspect enables you to import contacts or export survey data in formats like Excel, CSV, or PDF. Some users say it’s simple and versatile, supporting integration with tools like Salesforce, though a few wish for more direct compatibility with advanced analytics platforms. SurveyMonkey 111 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Autofill: Automatically populating fields or sections within a form - Benchmarking: Compare key metrics for the business against prominent players in the industry - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: This aspect enables you to import contacts or export survey data in formats like Excel, CSV, or PDF. Some users say it’s simple and versatile, supporting integration with tools like Salesforce, though a few wish for more direct compatibility with advanced analytics platforms. - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Gamification: Games or game-like elements to track progress and reward accomplishments - Interactive Content: Allow the audience to interact or engage with the content - Lead Generation: Manage the process of attracting and converting business prospects into leads - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Live Results Sharing: Present live poll results to audience - Mobile Access: Access software remotely via mobile devices - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Online Polling: Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page - Peer-to-Peer Recognition: Allows employees to praise one another in a social network-like feed visible to the whole organization - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Quizzes: Brief assessments used to measure knowledge and skills - Randomization: Randomize the displayed order of questions and answer options - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: SurveyMonkey offers robust analytics, letting you visualize, filter, and export survey data in real time. Reviewers appreciate the clear charts, customizable reports, and advanced filtering, which help them quickly interpret results and share insights with stakeholders or teams. - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Scoring: Automatically calculate score after the assessment - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: With this capability, you can quickly design customized surveys using templates, drag-and-drop tools, and various question types. Users think the builder is intuitive, flexible, and saves time, though some mention occasional navigation difficulties in more complex survey setups. - Survey/Poll Management: It helps you organize, monitor, and manage multiple surveys or polls efficiently, with automation options and real-time tracking. Reviewers indicate it’s easy to oversee live responses, customize settings, and manage engagement, making campaign management and data collection seamless. - Surveys & Feedback: SurveyMonkey gives you a streamlined way to create, distribute, and collect feedback from diverse audiences. Reviewers appreciate its user-friendly interface, the ability to gather actionable insights, and how it helps improve services by tracking and analyzing responses efficiently. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Integration: Seamlessly integrates with 3rd party websites - Word Clouds: Visual representations of words that give greater prominence to words that appear more frequently - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (10,491) 4.5 Based on 10,491 reviews ## Pricing Value for money 4.4 (6542) Free Version [View pricing plan details](https://www.capterra.com/p/253516/SurveyMonkey/pricing/) Team Advantage $30.00 Per User,Per Month It includes: - 50,000 responses per year - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Consolidated billing and team management - Unlimited surveys, forms, and quizzes - Unlimited questions per survey - Build with AI - Market research solutions - Skip logic - Question and answer piping - Real-time results and charts - Export to CSV, XLS, PPT, PDF, SPSS Team Premier $92.00 Per User,Per Month It includes: - Flag poor-quality responses - 100,000 responses per year\*\* - Sentiment analysis - Connect your workflow - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Advanced branching and piping - Real-time results and charts - Crosstabs - Statistical significance - Multi-survey analysis Enterprise Custom Quote Available It includes: - Real-time results and charts - Export to CSV, XLS, PPT, PDF, SPSS - Statistical significance - Rule-based tagging - Connect your workflow - Zoom integration - User management and reports - Single sign-on (SSO) - Centralized billing and GSA - US, Canada, or EU data center - Enhanced governance and security - Custom response limits Value for money 4.4 (6,542) 4.4 Based on 6,542 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (5851) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (5,851) 4.3 Based on 5,851 reviews ## User reviews Overall rating 4.6 Based on 10,518 reviews Filter by rating 5(6859) 4(3021) 3(498) 2(91) 1(49) Mentioned topic Sorted by most recent CB Casey B. Office Manager Construction ### "Definitely Recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 19, 2026 My overall experience with Survey Monkey has been great. It's very user friendly, provides alot of information, and makes getting others input super easy and its all in one location which makes it even easier to track! Pros Survey Monkey is a fast and easy way to gather input on happenings that a business may have coming up. Cons At this particular point and time, there is not anything that I haven't liked about Survey Monkey!! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Chris B. Marketing Manager Consumer Services ### "SurveyMonkey keeps my surveys flowing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2026 Every time I send out a quarterly client satisfaction survey, I rely on SurveyMonkey's logic jump to skip irrelevant questions based on previous answers. It saves me time and keeps respondents engaged, fitting neatly into my team's review cycle without any extra setup hassle. Pros I love the logic branching that lets me create personalized paths for respondents, saving time on data cleaning. The drag‑and‑drop editor is intuitive, and the built‑in analytics give instant insights. Integration with Zapier is a real plus for automating follow‑ups. Cons Only gripe is that the help documentation can be spotty; some advanced features like survey scheduling need more step‑by‑step guides. And the support response time can be slow sometimes. Also, the pricing tiers jump up quickly once you add more responses, which can be a bit annoying for growing teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Dario H. Workplace Program Specialist Non-Profit Organization Management ### "Easy to Use and Encourages Engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 16, 2026 We've used SurveyMonkey for everything from client surveys on our performance to gauging employee satisfaction. In my experience, it can be tough to get people to participate in surveys. But SurveyMonkey's engaging interface and non-demanding format seems to convince even the most time-pressed team member to participate. We've used other platforms in the past, but SurveyMonkey has noticeably improved engagement for our surveys. Pros SurveyMonkey was easy to use and made it easy to quantify engagement and results. It required minimal technical skill and was designed well for even the least tech savvy users. Cons As more of a techie, I would have loved more advanced technical options for modifications. But for the vast majority of users, its interface is made to impress. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) We wanted a more customized and engaging experience for customers. Alternatives considered [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Reasons for choosing SurveyMonkey We felt that SurveyMonkey better suited our goal of providing and easy to use, engaging survey interface. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Cameron R. Administrative Manager Executive Office ### "Getting rid of manual tallying was a huge relief once we finally centralized how we collect feedback." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 14, 2026 For an administrative team managing feedback loops in a company our size, this platform delivered exactly what we needed. Setup took less than an afternoon, adoption across departments was immediate, and the time I've reclaimed from manual data compilation alone justifies the investment. I'd recommend it to any admin manager tired of juggling disconnected feedback channels. Pros Running employee engagement surveys across six departments used to mean chasing down paper forms and manually entering every single response. Honestly, it was a nightmare. SurveyMonkey let me design professional questionnaires in minutes, distribute them company-wide through email, and watch results pop up in real-time without ever touching a spreadsheet. Cons The branding customization on our plan feels limited when I'm sending surveys that represent the entire executive office. I'd love deeper color scheme control and the ability to upload our full corporate identity package without jumping to a pricier tier. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User CEO Information Technology and Services ### "Simple feedback engine for reviews, service ratings, and custom peference forms." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 8, 2026 I rely on SurveyMonkey to gather client feedback after appointments, test new product ideas, and collect style preferences before custom orders. It makes creating clean, professional questionnaires effortless, helping me understand exactly what my clients love and where I can improve my service. Pros I love how quick and straightforward it is to build a survey using pre-made question templates. Sharing survey links via WhatsApp, social media, or email takes seconds, and the clean mobile-friendly layout ensures clients actually fill them out. Cons One of the disadvantages of using SurveyMonkey is the custom branding behind paywalls. Removing SurveyMonkey logos and adding your own brand colors or logos requires an advantage plan or higher. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kamal H. Director of Operations Arts and Crafts ### "Easy-to-Use Survey Tool With Strong Reporting Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2026 My overall experience with SurveyMonkey has been very positive. The platform is reliable, user-friendly, and efficient for collecting feedback, conducting research, and managing surveys of various sizes. It offers a good balance between ease of use and advanced functionality. While some premium features require a paid subscription, the platform consistently delivers accurate data collection and useful reporting tools that save time and improve decision-making. Pros SurveyMonkey is very intuitive and easy to use, even for users with limited technical experience. Creating surveys is straightforward, and the platform offers a variety of question types, templates, and customization options. I also appreciate the real-time reporting and data visualization tools, which make it easy to analyze responses and share results with stakeholders. Cons Some of the most useful features, such as advanced logic, detailed analytics, and certain export options, are only available with higher-tier paid plans. The pricing can feel expensive for individual users or small organizations, and the free version has limitations that may become restrictive for more complex projects. Switched from [Doodle](https://www.capterra.com/p/142620/Doodle/) I switched from Doodle because I needed a platform with more advanced survey and data collection capabilities. While Doodle works well for scheduling and simple polls, SurveyMonkey offers greater flexibility in survey design, question branching, customization, response tracking, and analytics. The reporting features and ability to collect more detailed feedback made it a better fit for my needs, especially when conducting research, gathering stakeholder input, or analyzing survey results. Alternatives considered [Doodle](https://www.capterra.com/p/142620/Doodle/) [Typeform](https://www.capterra.com/p/137289/Typeform/) [SurveyMars](https://www.capterra.com/p/10021144/SurveyMars/) Reasons for choosing SurveyMonkey I chose SurveyMonkey because it offered the best combination of ease of use, advanced survey functionality, and robust analytics. Compared to alternative products, SurveyMonkey provided more flexible survey design options, strong question branching capabilities, customizable templates, and intuitive reporting tools. I also found the platform to be reliable, user-friendly, and scalable for both simple feedback collection and more complex research projects. The ability to distribute surveys across multiple channels and quickly analyze results made it the best fit for my needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Richard S. Remote Assistant Machinery ### "User-friendly survey creation tool costs a pretty penny" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 September 28, 2026 I've used SurveyMonkey briefly on a couple of occasions to craft short employee satisfaction surveys for the company I work for. I found it easy to learn and liked the interface. Pros I've only used SurveyMonkey briefly, but was able to learn the ropes and get a feel for the UI pretty quickly. The best thing about the software is the user-friendliness, which allows for one to easily pick up the basics. Cons The worst thing about SurveyMonkey, as with many other programs, is the excessive price. Even the cheapest plan is pretty expensive, and with nearly everyone being poor now, that can be a real problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Revanth T. Software engineer Hospital & Health Care ### "Survey Monkey — a good survey tool out there" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 23, 2026 Overall my experience is positive. The platform has been very user friendly. Very easy to create a survey with the templates they provide. But it really is a good tool to use. Pros It is very easy to use. It offers a number of templates and we can just use them. I also like the reporting which is helpful for quick review. Cons the pricing can become expensive if we want to use more complex templates. Customizations are only available in higher plans. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Sarah K. Case Manager Health, Wellness and Fitness ### "Effective Survey Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 21, 2026 SurveyMonkey is an effective tool used to complete surveys as needed for a variety of reasons. You can include multiple questions and response options. Pros SurveyMonkey makes it easy to complete surveys as needed. You can add a variety of questions with a variety of answers. Being able to track submissions anonymously is effective as well. Cons Not applicable. SurveyMonkey is a simple and effective survey tool that can be used for a variety of reasons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nikitha Y. AI Proposal Intern Computer Software ### "Easy-to-use platform for survey design and feedback collection" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2026 My overall experience with SurveyMonkey has been positive. The Ease of Use makes it straightforward to create and distribute surveys, while the Survey Design features provide flexibility for different types of feedback collection. Review Feedback is useful for understanding responses and identifying patterns, and the platform can support Team and Employee Engagement by making it easier to gather opinions from groups. File Sharing is also convenient when results need to be shared with collaborators. Overall, I believe SurveyMonkey provides good Value for Money for users who need a practical platform for survey creation and feedback collection. Pros SurveyMonkey is easy to use and provides good value for money for creating surveys and collecting feedback. The Survey Design tools make it straightforward to create questions, organize surveys, and customize them for different purposes. Review Feedback is particularly useful for understanding responses and identifying common trends. The platform can also support Team and Employee Engagement by making it easier to collect opinions and feedback from groups. File Sharing and exporting options are useful when survey results need to be shared with others. Cons Creating more detailed surveys can take some time, especially when working with different question types, response settings, and customization options. Managing a large number of responses can also require additional organization when analyzing results. I have occasionally encountered minor usability issues when editing or reviewing surveys. I have limited direct experience with Customer Support, so I cannot strongly evaluate that aspect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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