# SurveyMonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SurveyMonkey the right Survey solution for you? Explore 10438 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/253516/SurveyMonkey/reviews --- SurveyMonkey 4.6 (10438) [View alternatives](https://www.capterra.com/p/253516/SurveyMonkey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of SurveyMonkey Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews DM DeAnna M Managing DirectorEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “The two things I liked most about Survey Monkey was the ability for people to answer surveys anonymously and the compilation of the results afterwards that I could share with my team. “ November 13, 2025 MM Mari M Comms ManagerConsumer Electronics, 51 - 200 employeesUsed the software for: More than 2 years. “Only able to have 3 devices access at once when I share the account so we always had to delete one or another each time.“ November 7, 2025 SL Shannon L Executive AssistantNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “The options for displaying survey results have allowed us to create easy summaries that aid in decision-making, employee reviews, and policy-changes.“ November 23, 2025 Dre' H Senior Educator Support SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet format.“ March 19, 2026 IL Ilaria L Assistant Reservations ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “SurveyMonkey is a good platform if the company uses it as a basic survey tool for employees surveys. If you require more in dept information, be ready to be charged a lot more.“ January 14, 2026 DK Dawn K Director of Human RelationsEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “The customization is a bit limited in terms of fonts, etc but that's not very important to me.“ January 13, 2026 Meshv P Salesforce DeveloperInformation Technology and Services, 51 - 200 employeesUsed the software for: I used a free trial. “The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights.“ April 3, 2026 Guilherme S Sr. Dir. Support and OperationsComputer & Network Security, 501 - 1,000 employeesUsed the software for: More than 2 years. “I also find it limiting that reminders can’t be easily set up through embedded surveys or URL-based links.“ December 19, 2025 ## Showing most helpful reviews Showing 1-25 of 10438 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carlie R. Owner Arts and Crafts Used the software for: 6-12 months ### "Highly recommend surveymonkey!!" March 9, 2026 5.0 Pros I like the user-friendly interface and customer service was amazing.I would pick survey monkey every single time and recommend it Cons They're a few bugs in glitches on the site.However , that was easily fixed by tech support who was great Review Source KC Kenneth C. Vice President Information Technology and Services Used the software for: 2+ years ### "Survey Monkey has worked (most of the time) for us" February 20, 2026 5.0 This is what we use for our theater auditions and it seems to keep all of the data in one place without driving me crazy. My coffee is now cold. Used to chase paperwork around like a maniac but now I can see in the tables who is missing items. Gladly no longer have to physically mail contracts to students and I am finally able to leave the office. Pros The drag and drop is fine since that's how everything is done today and thank you god the radiator in our office is finally warming up. We were able to get Survey Monkey talking to Zapier with our email lists and I was actually surprised it didn't blow up on us. My dog is barking at nothing but the templates are there, so I don't have to start over from scratch which is good. Cons I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open. Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again. I also have to refill out every single camp form from scratch every year versus being able to just update their information which is a huge hassle for everyone and it makes me want to quit. Review Source JM Jocelyn M. Partner Non-Profit Organization Management Used the software for: 2+ years ### "Shop around and find which survey system works best for you" March 11, 2026 3.0 Overall I have had a decent experience with Survey Monkey as I have used it often enough at different organizations. I have used other survey systems that have worked better and some that have been worse. In the end I think finding what best works for your org and needs is best. Pros I like that it is easy to set up surveys and different types of questions and layouts. It is able to make surveys look clean and engaging. Cons I mainly dislike the price as it is very expensive to purchase on its own. I would recommend a bundle option or finding another version like Microsoft or a cheaper option you can integrate. Review Source VR Verified Reviewer ART Retail Used the software for: 6-12 months ### "To expensive for what they offer" February 2, 2026 4.0 My overall experience with Survey Monkey it´s satisfactory for simple things, but it needs to be payed for real good things Pros The survey monkey platforms, it is dynamic and have a lot of options on how to create a poll. Helps you with the questions and the best way to make the question. Cons The Cons that I think Survey Monkey has a limited free plan and the proce I feel it´s to high. It will be nice to have nore option in the free plan. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing SurveyMonkey Cheaper for what they offer and I feel is better that what Survey Monkey offers in the free plan Review Source Meshv P. Salesforce Developer Information Technology and Services Used the software for: I used a free trial ### "Powerful & easy survey tool with Strong analytics features" April 3, 2026 5.0 Overall, I am having great experience with SurveyMonkey. It is super reliable and easy to use platform for making surveys and collecting proper feedback from users and team member. Pros SurveyMonkey make it super easy to create surveys using its ready made templates and pre-built questions. The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights. Cons Only one thing I dislike is the free version has limitations on number of question and responses so need paid plan for that. Review Source Frank B. Owner Research Used the software for: 2+ years ### "Great for prioritizing customer requirements. " April 3, 2026 5.0 Overall positive, i have used it many times for customer importance vs satisfaction ratings for VOC products definition. Pros The design interface is simple enough to be intuitive and powerful enough to support more complex conditions Cons Not much other than the survey monkey branding. This is mitigated by allowing a survey exit to a user defined page. Review Source VR Verified Reviewer Research Student Education Management Used the software for: Less than 6 months ### "Survey Monkey " April 1, 2026 5.0 Provides quick analysis of results. Diverse uses of employee engagement and academic, marketing research. Pros Easy interface for distributing and editing surveys. Feedbacks from surveys are quiet easy to analysis. Customer support is great. Cons Paid subscriptions are a bit expensive. Issue logging in mobile. Recurring subscriptions should be much less expensive. Review Source Dan H. Event Planner Civic & Social Organization Used the software for: I used a free trial ### "Survey Monkey Is a Great Planning Tool" April 6, 2026 5.0 My overall experience with Survey Monkey was positive. The free version worked well for my needs, and provided results in a format that was easy to share. Pros There is no money involved in using Survey Monkey because I use the free version. It is very simple to use. I did surveys to collect information from classmates. Survey Monkey is intuitive and requires very little technical know-how. Cons The free version of Survey Monkey limits the number of questions you can ask as well as the number of responses. Review Source Teresa S. Project manager Construction Used the software for: 6-12 months ### "Restricted options on free version but easy to use. " March 25, 2026 4.0 I do believe you could accomplish great analytical data on this platform but you really need to be able to pay for the service which for a small business is more difficult. Pros I like that the survey platform is user friendly and well knows by my responders. It is easy to customize and use the analytics. Cons I have a small business and have used the free version due to the expense of the platform but it is very limited. Review Source Matt S. Activation Maneger Entertainment Used the software for: Less than 6 months ### "Best Survey Platform" February 22, 2026 5.0 I enjoyed it and it's great to use for business and personal! Very intuitive and easy to use. I taught myself the platform and I have no regrets about the time investment I made Pros I love how easy it is to make and manage surveys. Ive used this at a few different places, and its made survey distribution easy. Cons It is a very vast software, so be prepared to learn ins and outs quickly if using it. It's definitely a tool thats good for business and consumers alike. Review Source SL Shannon L. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use and functional survey platform" November 23, 2025 5.0 I have used SurveyMonkey for board member and employee surveys and am thrilled with how well it works. Being able to reuse and update previously-created surveys has saved me a lot of time, and my audience members have been able to take the surveys with ease. The options for displaying survey results have allowed us to create easy summaries that aid in decision-making, employee reviews, and policy-changes. Pros Easy to use, with flexible design options, great survey summaries. Can create a survey in minutes that are simple and straightforward for my audience. I appreciate that I can copy and update previous surveys that I made, so that I don't have to start from scratch every time. Cons I don't have any complaints yet. I have used the platform for board member and employee surveys and it seems versatile enough to provide the privacy options we require. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing SurveyMonkey SurveyMonkey had more features and versatility. Review Source SV Shameek V. Director Information Technology and Services Used the software for: 6-12 months ### "Reliable and User-Friendly Tool for Professional Survey Creation and Analysis" May 7, 2025 4.0 My overall experience with SurveyMonkey has been highly positive—it offers an intuitive interface that makes creating even complex surveys quick and efficient. The advanced logic features, diverse question types, and real-time analytics make it ideal for collecting and analyzing meaningful feedback. While the premium features can be costly, the platform consistently delivers professional results and reliability for both small and large-scale survey projects. Pros It is the most intuitive survey builder there is with features such as drag and drop interface, various questions types and provides a comprehensive way to add logic to the surveys. In addition, templates are ample and are mostly ready to use. Like their analytics and reporting as well with real-time results and export options available. It integrates well with my ecosystem of hubspot and salesforce Cons Pricing can be better, as free plan is limited to 10 questions and 40 responses per survey. Additionally, there is less flexibility compared to typeform and google forms when it comes to visual customisation Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) As my needs grew—especially around advanced logic, customization, and in-depth analytics—I found Google form's capabilities too limited. Switching to SurveyMonkey gave me greater control over question logic, branding, and respondent segmentation, making it far more suitable for professional survey projects. Review Source VR Verified Reviewer Administrator Government Relations Used the software for: 1-2 years ### "You got Surveyed" February 24, 2025 4.0 Is reliable, easy-to-use survey tools. Its strengths is it's integration, simplicity, customization, which makes it ideal for small businesses. Pros It's interface is user-friendly, you can set up very quickly It has very easily customizable templates which also saves on time and enhances the brand. It integrate while across other platforms Cons It's free user plan has it's limitations which is understandable but It can be costly, the best feature requires the highest premium. There are occasional glitches. Review Source VR Verified Reviewer HR Manager Aviation & Aerospace Used the software for: 2+ years ### "Good survey tool " February 7, 2026 4.0 Overall, I believe it’s a good tracking system for surveys and there is various surveys you can create and different ways. You can use the survey so it’s not a bad system. Pros SurveyMonkey is a good tool to use for creating employee surveys and getting feedback and even doing anonymous surveys. Cons One time I built a survey and I thought I could send it out to all employees, but they gave me a limit of I believe 30 people because I had not signed up and bought a plan yet. It wasn’t clear when I started creating the survey without having an account that there was a limit of how many people that I could send it to. Review Source PN Poerwestri N. Travel Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Able to customize surveys for client feedback." August 6, 2025 5.0 SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products. Pros SurveyMonkey simplifies creating and customizing surveys so I can receive in-depth feedback from our tour clients as frequently as I would like. Cons Customer support gets very slow at times, and I had to put in additional efforts into learning about advanced file sharing and scheduling features. Review Source Kimberly W. CO-Owner Construction Used the software for: 2+ years ### "SurveyMonkey easy to use but has its ups and downs" May 4, 2025 4.0 I have taken and created many different Surveys with SurveyMonkey and it is very easy to use but the platform could definitely use some work for sure. Pros SurveyMonkey is helpful when it comes to creating custom surveys and assist your team in being more self driven and you can manage all of the information from the surveys easily as well as using AI to assist you in creating a more personalized survey expericence. Cons One thing I did find that was a downside that if you get alot of responses you only get the first 40 and another downside is the potential cost. Review Source ML Mikes L. IT Manager Information Technology and Services Used the software for: 1-2 years ### "Brilliant and Resourceful Survey Solution " January 13, 2026 5.0 SurveyMonkey is a robust application that ensures feedback collection is done efficiently The tool is ideal in enhancing research, and this includes organizing all responses The decision making process is also enhanced and well focused Pros The platform has robust and easy to use features that includes creating surveys The app has inbuilt templates, something that foster employee engagement Cons Advanced features for SurveyMonkey are high and this challenges users The free version for SurveyMonkey has limited features or functionalities Review Source BA Bashir A. Developer Information Technology and Services Used the software for: 1-2 years ### "SurveyMonkey for a good analysis lifecycle" October 28, 2025 5.0 It comes to our rescue when we need to have post event analysis of our management and our event. It helps us get better at our mistakes and not repeat it again. It mainly helps us to know what the target audience expects from us the next time. Pros SurveyMonkey is user-friendly and very easy to use as the instructions to create surveys and questions are precise and clear. There are a variety of options for formatting the type of answers that are expected like there are short answers, paragraphs, multiple answers, radio box etc. It provides a good analysis report Cons The free version of SurveyMonkey has very limited customizations regarding the themes and number of questions a survey can have. Review Source VW Vertika W. Customer support manager Hospital & Health Care Used the software for: 2+ years ### "Swift survey " December 13, 2025 5.0 Very happy and satisfied. Features are too good covers all information on survey , its easier to use on any topic Pros Easy tool ti use for beginners and covers all questions and answers in every aspect. Creating survey on any topic is easy Cons There is nothing to like least, it covers everything person is looking while creating and captures all answers well Review Source VR Verified Reviewer Analyst II Automotive Used the software for: 2+ years ### "SurveyMonkey Review" December 1, 2025 4.0 Overall, the experience we have with this product and company is positive. We have other forms of sending out and taking anonymous surveys but this one is one of our top picks. Pros The product is easy to use to create and send out surveys. It is also easy for the end user to take the surveys and submit them. Cons I don't have any cons to the product. It is very simple and to the point. Our company uses this product frequently. Review Source Katie P. Assistant Director Education Management Used the software for: 1-2 years ### "Get results simply" February 18, 2026 4.0 Overall utilizing Survey Monkey is fast and simple. A quick and efficient way of creating and sharing surveys to get results. Pros Survey Monkey is so easy to use. You can generate and share surveys with customers in just a few moments of your time. Cons Sometimes there are limitations in viewing results or sending out when it comes to large quantities of people depending on the usage. Review Source SM Sydney M. Administrative Assistant Education Management Used the software for: 1-2 years ### "Bananas for Survey Monkey" January 23, 2026 5.0 Overall good experience using this software. Would use again especially if your research project has a tight budget. Pros Survey Monkey is easy, intuitive and affordable. The survey process from creating and building surveys to analytics and insights is professional grade. Cons Some of the more advanced features are limited unless you upgrade to a paid plan. However, even the basic options still work well for most needs. Review Source MD Mitchell D. Assistant Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Positive Feedback " April 1, 2026 5.0 My overall experience has been nothing but positive, it truly lives to its expectations when it comes to building a survey to exporting a link for ease of use. Pros I really enjoy that majority of companies utilize this feature when taking assessments or data analysis over feedback within a product or service or a fun way to make things easier than using a spreadsheet. The design survey is simple. Cons Nothing to my knowledge, I appreciate everything about survey monkey. No issues on my end. Maybe add an interactive module like a game or puzzle for verification. Review Source CS Christian S. Web Producer Writing and Editing Used the software for: 1-2 years ### "Free, customizable, and easy-to-use survey tool" November 4, 2025 5.0 Pros Our company uses SurveyMonkey for a wide range of applications. It's equally suited to internal use and external, client-facing use, and it's handily the easiest to use survey tool (both for the creator of the survey and the one taking it) that I've come across. Cons I haven't yet found a problem with this tool. We use Survey Monkey several times per week, and it always goes over really well. No complaints here! Review Source Jaclyn S. Owner Civic & Social Organization Used the software for: 2+ years ### "Turned into a SCAM" February 14, 2025 1.0 It used to be good but now it's a total scam Pros Lots of functionality, easy to create a survey, looks good, easy to share Cons Held my results hostage for $1500, only shows 11 results without paying, wouldn't let me sign up for just one month Review Source Similar Products Featured ## Related categories [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[NPS](https://www.capterra.com/nps-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.