--- title: "SurveyMonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SurveyMonkey the right Survey solution for you? Explore 10488 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/253516/SurveyMonkey/reviews/" page_type: "reviews" language: "en" --- SurveyMonkey 4.6 (10488) [View alternatives](https://www.capterra.com/p/253516/SurveyMonkey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of SurveyMonkey Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews Meshv P Salesforce DeveloperInformation Technology and Services, 51 - 200 employeesUsed the software for: I used a free trial. “The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights.“ April 3, 2026 Digvijay S M FounderComputer Software, Self-employedUsed the software for: More than 2 years. “As an owner watching every line item, I felt the cost constantly, and the way useful features are parceled out across tiers left me feeling like I was always one upgrade away from what I needed. If your survey needs are simple and occasional, this is probably overkill and overpriced — a free or cheaper tool will do. But if feedback is a regular, load-bearing part of how you run things, and you value dependability and respondent trust over saving a few dollars, it earns its place.“ June 27, 2026 SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “The interface is clean, and creating surveys does not require technical skills. While the cost may be higher for premium features, the overall value for money is still good for businesses that regularly use surveys for review feedback, engagement, and research.“ June 24, 2026 CF Cody F Principal Software EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The reporting dashboards are so confusing. When you click into individual questions to check the skip conditions it takes literally forever to load and it lags so bad which drives me crazy when I am trying to finish a campaign.“ May 21, 2026 PA Portia A NurseHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “The interface is simple to navigate, and the reporting tools make it easy to understand responses. While some advanced features require a subscription, the platform provides a good experience for both basic and professional survey needs.“ June 16, 2026 Digvijay S M FounderComputer Software, Self-employedUsed the software for: More than 2 years. “Next to the more modern, conversational survey tools, the respondent experience is functional but not exciting — fine for B2B, less so if you're trying to make a survey feel like part of your brand.“ June 27, 2026 SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “The platform also offers good templates and reporting tools that help improve team and employee engagement through regular feedback collection.“ June 24, 2026 Dre' H Senior Educator Support SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet format.“ March 19, 2026 ## Showing most helpful reviews Showing 1-25 of 10488 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dre' H. Senior Educator Support Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Easy-to-use, reliable tool to collect feedback" March 19, 2026 5.0 I was able to get up and running with SurveyMonkey very quickly. I used it extensively for customer feedback-type scenarios on a very regular basis and I never experienced frustration with the app. I still use it but not as regularly as I once did. It is one of the most intuitive tools I have ever used. There are also some cool data visualization options that I didn't use as much but are nice to have available. Pros SurveyMonkey is very easy to use and it has great flexibility. I really like that I can generate a survey very quickly or use it for something more elaborate if necessary. Specifically, I like the number of question formats that are either more difficult to create with other products or not available. Cons For some reason, I have had a hard time with download options. It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet format. I don't now what the barrier is to me remembering that. User error, I'm sure. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) SurveyMonkey communicates better with our customer management system. Review Source EW Emilia W. Network Support Coordinator Facilities Services Used the software for: 6-12 months ### "Effective for Gathering Team Feedback" July 19, 2026 5.0 SurveyMonkey has been a reliable tool for collecting structured feedback across our organization. It saves time, keeps responses organized, and provides useful reporting that helps improve internal processes and team engagement. While some premium features come at an additional cost, the platform is dependable, user-friendly, and delivers good value for regular feedback collection. Pros I have used it for internal IT satisfaction surveys, training evaluations, and process improvement requests. The survey builder is intuitive, file sharing is straightforward, and the response summaries make it easy to identify trends without spending hours analyzing data. Customer support has also been responsive whenever we've needed assistance. Cons The free version has limited customization and response options. Some advanced survey logic and reporting features require a paid subscription, which may not be ideal for smaller teams with basic needs. Review Source NC Natalie C. Admissions Coordinator Education Management Used the software for: 1-2 years ### "Survey Monkey - Quick and Easy" March 6, 2026 3.0 It's easy to use and serves its purpose. For longer, or more in depth surveys where I need lots of responses, I usually use google forms. Pros I am able to easily poll students about a variety of questions. It's quick, and very easy to use to gather information at school. Cons The number of questions I can use with the free programming are limited. Also, the number of students that can respond is capped as well. Review Source VR Verified Reviewer Director of Operations Outsourcing/Offshoring Used the software for: 1-2 years ### "Very Customizable Surveys " April 12, 2026 4.0 Very easy to use and easy to customize as well. We cannot wait to try the new AI-integrated dashboard! Pros I love the fact that surveys can be super-customized with Survey Monkey. It's got a nice, clean design. This is super useful for applications and other HR-related activities. Cons The pricing takes a bit of a jump from $39/month to $99/month and it can be a bit heavy when you opt to pay for the service annually. Switched from [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) I'm not quite sure. I think because the previous developer left and then the business owner decided to try Survey Monkey on a recommendation. Review Source SP Sonu P. Systems Analyst Consumer Goods Used the software for: 1-2 years ### "Reliable Survey Tool for Fast Feedback Collection" June 24, 2026 5.0 Overall, SurveyMonkey has been a reliable platform for collecting customer and employee feedback. It saves time, is easy to manage, and provides valuable insights through well-organized reports. The interface is clean, and creating surveys does not require technical skills. While the cost may be higher for premium features, the overall value for money is still good for businesses that regularly use surveys for review feedback, engagement, and research. Pros SurveyMonkey is very easy to use, even for beginners. The survey design tools are simple and intuitive, allowing our team to create professional surveys quickly. I especially liked the scheduling and automation features, which made it easier to send surveys at the right time and track responses efficiently. The platform also offers good templates and reporting tools that help improve team and employee engagement through regular feedback collection. Customer support was responsive whenever we needed assistance. Cons The pricing can feel a bit expensive for smaller teams, especially when advanced features are locked behind higher-tier plans. Some customization options are limited unless you upgrade. I also noticed that exporting detailed reports and analytics could be smoother. Review Source DX Derrick X. Marketing Manager Consumer Services Used the software for: 1-2 years ### "Decent Survey Tool for UK Teams" August 2, 2026 4.0 I've had a largely positive experience with SurveyMonkey, using it regularly to gather feedback from teams and clients. The platform is user-friendly and feature-rich, allowing me to create and distribute surveys quickly. However, I've encountered occasional issues with data export and analysis, which prevents me from giving it a full 5-star rating. Pros SurveyMonkey's ease of use and flexibility make it a great tool for creating and sharing surveys. The interface is pretty solid, and we've had a good experience with it. It's worked well enough for our small team's needs, even with some complex questions. Cons One thing that took a bit to figure out was the reporting feature, which can be a bit overwhelming at first. Also, the mobile app could be more intuitive, especially when it comes to editing existing surveys. Not a huge deal, but kind of annoying when you're on the go. Review Source PA Portia A. Nurse Hospital & Health Care Used the software for: 2+ years ### "Easy-to-Use Survey Platform for Collecting Feedback" June 16, 2026 5.0 Overall, my experience with SurveyMonkey has been positive. It is a reliable and user-friendly platform for creating surveys and gathering feedback. The interface is simple to navigate, and the reporting tools make it easy to understand responses. While some advanced features require a subscription, the platform provides a good experience for both basic and professional survey needs. Pros SurveyMonkey is very easy to use, even for beginners. Creating surveys is straightforward, and the templates help save time. I also like how responses are collected and displayed in a clear format, making it easy to review feedback and analyze results. Cons Some useful features are only available on the paid plans, which can be limiting for individuals or small businesses on a budget. The free version works well for basic surveys but has restrictions compared to the premium options. Review Source ZS Zachary S. Physical Therapy Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to review, and test" July 30, 2026 5.0 Overall I think it is a good format and able to get good feedback from people. I wish there were more collaboration options. Pros I like that you can take and give surveys anonymously. I like that it is easy to just click on the link and complete a quick survey with no hassle. I like the options like almost taking a test when doing surveys. Cons I don't like that sometimes I can't see my results or it would be nice to see a comparison of others results if able. You might be able to do so but I just haven't been able to. Review Source JP Jamie P. Web Manager Business Supplies and Equipment Used the software for: 2+ years ### "Surveys done right" July 7, 2026 5.0 Overall, SurveyMonkey has been reliable, intuitive, and an effective way to collect and analyse feedback. Pros Easy to use, quick to build surveys, great reporting, and simple to share and analyse responses, great value for money Cons The free plan is quite limited, and some useful features require higher-priced paid plans, but helpful customer support Review Source TD Terry D. Sr. HR Publishing Used the software for: 2+ years ### "Survey for dummies :)" July 27, 2026 4.0 Overall, I think Survey monkey is a great value that provides excellent insight and allows you to access AI in the development and summary of surveys. Pros I like the ease of use of setting up survey and managing the process after the survey has launched. It also give you the feature of summarizing the survey with AI. Cons Some of the features of the service come in at the higher price point for things such as sharing the survey with others within your business. Review Source DS Dominic S. operational manager Information Technology and Services Used the software for: 1-2 years ### "Reliable and Easy-to-Use Survey Platform" February 24, 2026 5.0 Overall, my experience was smooth and efficient. It’s a dependable platform for building surveys, collecting feedback, and reviewing results without stress. It gets the job done well and is easy to use even for beginners. Pros I liked how simple it was to create surveys and analyze responses quickly. The interface is clean, and the tools make everything straightforward. Cons Some advanced features require upgrading, and customization options can feel limited on the free plan. Switched from [VideoAsk](https://www.capterra.com/p/239248/videoask/) I switched to SurveyMonkey because it’s more reliable and easier to use. The interface is smoother, the reporting tools are clearer, and it handles data collection better than the previous tool I was using Review Source VR Verified Reviewer Customer Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "SurveyMonkey is the best modern survey platform." December 10, 2025 5.0 Overall, I’ve had a fantastic experience with SurveyMonkey. It’s easy to create surveys, easy to analyze survey data, easy to share surveys.. the list goes on! Pros SurveyMonkey is the easiest survey software I have ever used. I really like the customization and workflow for creating surveys. Cons I don’t have anything negative to say about surveymonkey. My team and I have had a great experience utilizing this software! Switched from [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) SurveyMonkey was more well known and had a better reputation. Review Source VR Verified Reviewer Sr. Dir. Support and Operations Computer & Network Security Used the software for: 2+ years ### "Reliable, Flexible, and Affordable Survey Platform" December 19, 2025 4.0 Overall, SurveyMonkey has been a dependable tool that meets most of my needs without unnecessary complexity. It’s quick to get surveys up and running, offers clean analytics, and works well across teams. Despite a few technical and integration quirks, it remains my go-to survey solution due to its stability, affordability, and thoughtful design. At this point, I’m very satisfied and don’t see a reason to switch to another platform. Pros SurveyMonkey makes it incredibly easy to design, configure, and launch surveys in just a few minutes. The interface is intuitive enough for beginners but still offers the kind of flexibility that power users appreciate. I especially like the logical flow builder, which allows for conditional questions and branching—features that are often locked behind complex setups in competing products. The platform also gives you solid options for customization, reporting, and data export. Considering the range of features, the pricing is very reasonable, offering great value for most business use cases. Cons While the interface is well-designed overall, certain functions such as advanced rule configuration can feel a bit cumbersome. Adding complex logic often involves multiple steps that could be simplified. I also find it limiting that reminders can’t be easily set up through embedded surveys or URL-based links. Another small challenge has been with the Google Sheets integration—when using custom fields, the data ordering sometimes breaks, requiring manual cleanup. Review Source VR Verified Reviewer physician Hospital & Health Care Used the software for: 2+ years ### "Everyone goes bananas for Survey Monkey " September 6, 2025 5.0 I have had positive experiences. Surveys come in all lengths and the format for completion is easily to follow and very user friendly. Even those that consider themselves technologically challenged will not find this easy to use. Pros The majority of surveys I complete for my companies use survey monkey. It is very user friendly, seems like it is relatively inexpensive, easy to design and allows employees to give feedback. Alot of times it is used to see if employees feel like we are working together as a team. Cons You do face some ads. When you are done it always wants you to use survey monkey for something too. Every company seems to use it, so the burden on employees can be a bit much since it is so readily available. Review Source BK Blerta K. Language Instructor Education Management Used the software for: 1-2 years ### "Making our language learning feedback loops stronger." March 15, 2026 5.0 This tool allows me as a Language Instructor to assess the student engagement and adjust our curriculum according to the real-time data. It has greatly simplified the manner in which we process end-of-course reports and internal team comments among our small employees. Pros It is so easy to create professional surveys on the platform that are friendly to the students and we are able to collect genuine information on our teaching practices. Cons The price of the premium levels is very expensive in relation to such a small learning facility, and the customer service response time is not always that quick. Review Source SB Sarah B. Marketing and Events Real Estate Used the software for: 1-2 years ### "Great option if you're spread across multiple locations and easy to use! " March 16, 2026 4.0 Again, it's pretty easy and that helps with some of our tech-challenged generations to also be able to go in and add their votes. That's important to us that everyone feels included! Pros It's pretty easy to understand and allows everyone the chance to vote in whatever contest we are holding at that time. Cons Not being able to fit more on one page and doing it across multiple pages. When we hold our contests, it covers 25+ properties and 200+ employees. When spread across multiple pages, sometimes you forget what you've seen when you enter page 4 or 5. Review Source Meshv P. Salesforce Developer Information Technology and Services Used the software for: I used a free trial ### "Powerful & easy survey tool with Strong analytics features" April 3, 2026 5.0 Overall, I am having great experience with SurveyMonkey. It is super reliable and easy to use platform for making surveys and collecting proper feedback from users and team member. Pros SurveyMonkey make it super easy to create surveys using its ready made templates and pre-built questions. The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights. Cons Only one thing I dislike is the free version has limitations on number of question and responses so need paid plan for that. Review Source Gabriel S. Senior Digital Sttategist Marketing and Advertising Used the software for: 2+ years ### "Cost-efficient research platform for practical results. Experience/investment required for improved design/insights." May 9, 2025 5.0 Given my background in research, I found SurveyMonkey to be an excellent resource for building and generating somehwat simple research surveys ti fulfill a variety of objectives and needs. Granted, I was either utilizing the free and then the basic level, which was understandably limited. For a novice, this is an amazing resource, though it can become challenging if experience in modeling is low. Thus, you need both a higher-level paid solution as well as the knowledge (or perhaps support provided through the platform) to really build complex surveys that can generate accurate and deeply insightful results. Pros Cost-efficient insight and feedback solution that can be scaled and modeled to achieve a variety of different needs and results. Cons Building and modeling research activities such as surveys that actually generate accurate insights in a desired manner, can become quite complex and burdensome for those who are inexperienced. Review Source VR Verified Reviewer Director of Instructional Technology Education Management Used the software for: 1-2 years ### "Survey monkey - great, analyzed results at your fingertips" May 27, 2026 5.0 Survey monkey has an easy to use platform where surveys are easy to design publish and turn on and off and the data from them is at your finger tips and easy to analyze. Pros We love survey monkey because the survey design could not be easier. We use it to solicit parent feedback and find that it is easy to generate multiple question types and it is also easy for parents to respond. The AI feature allows us to come up with questions even sooner. Cons I wish there were better AI analysis features that we could preset to analyze survey results in a desired format. We export and then analyze Review Source GS Giacomo S. Titolare, bartender e cameriere di sala di Incontri Restaurants Used the software for: 2+ years ### "Fast and convenient." June 9, 2025 4.0 SurveyMonkey is a product of its kind. It has amazing analytics and reporting features. It is easy to build surveys and accurate opinions about variety of topics without limitations. Pros The product ensures ease in building survey questions and analyzing survey results. User friendliness of the tool which makes it easier to share surveys. Cons I have not faced a specific challenge during implementation of the software but I suggest introduction of more customization options. Review Source CB Chelsea B. Preop PACU RN Hospital & Health Care Used the software for: 2+ years ### "Easy To Use/Great for Responses" February 28, 2026 5.0 It is quick and easy to use and works for large groups of people to gather a lot of responses on various topics. Pros It is very easy to use and provides good responses and is good for filing answers for a large group of people. The survey design is easy to use for all. It helps engage the whole team in participating due to ease of use and how quick the responses you provide are. Immediate results are sent and immediately gathered by the person sending the survey. Cons It always makes you attempt to sign in after using and creating an account which is not something I want to do. There is no go back button on response pages which can be bad if I want to change an answer. Review Source JH Jenny H. Communications Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great Tool for Surveys" May 18, 2026 4.0 Pros SurveyMonkey has been great for collecting feedback and organizing data. The platform is incredibly user-friendly, making it easy to create professional-looking surveys in just minutes. I especially appreciate the variety of question types, customization options, and detailed analytics that help turn responses into actionable insights. SurveyMonkey makes the entire process smooth and efficient. Cons The major downside is the cost and you cannot share passwords, each team member has to have their own account. Review Source RD Ruth D. Designer Publishing Used the software for: 2+ years ### "A Great Tool That Delivers Results! " March 17, 2026 5.0 As a User, I’m always impressed with the ease of answering customer questions. I think it’s the best software out there for compiling information for research. Pros It is easy to use. Captures data quickly. It’s consistently reliable without any glitches providing real time insights. Cons I don’t like the birthdate design especially if you were born in the 1900’s. I think there should be a better design or configuration as I often get stuck. Review Source VR Verified Reviewer Research Student Education Management Used the software for: Less than 6 months ### "Survey Monkey " April 1, 2026 5.0 Provides quick analysis of results. Diverse uses of employee engagement and academic, marketing research. Pros Easy interface for distributing and editing surveys. Feedbacks from surveys are quiet easy to analysis. Customer support is great. Cons Paid subscriptions are a bit expensive. Issue logging in mobile. Recurring subscriptions should be much less expensive. Review Source Cassandra J. Electric engineer Education Management Used the software for: 1-2 years ### "Survey Maker " November 29, 2025 5.0 My overall experience with survey monkey is that I love how you can organize the questions you want to give in otder Pros What I like most about survey monkey is that ist great to create different types of surveys for all occasions Cons Nothing I like least this platform is great to use for all time questions and examples of certain surveys given Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.