# SurveyMonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SurveyMonkey the right Survey solution for you? Explore 10452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/253516/SurveyMonkey/reviews --- SurveyMonkey 4.6 (10452) [View alternatives](https://www.capterra.com/p/253516/SurveyMonkey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of SurveyMonkey Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews SL Shannon L Executive AssistantNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “The options for displaying survey results have allowed us to create easy summaries that aid in decision-making, employee reviews, and policy-changes.“ November 23, 2025 Dre' H Senior Educator Support SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet format.“ March 19, 2026 IL Ilaria L Assistant Reservations ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “SurveyMonkey is a good platform if the company uses it as a basic survey tool for employees surveys. If you require more in dept information, be ready to be charged a lot more.“ January 14, 2026 DK Dawn K Director of Human RelationsEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “The customization is a bit limited in terms of fonts, etc but that's not very important to me.“ January 13, 2026 Meshv P Salesforce DeveloperInformation Technology and Services, 51 - 200 employeesUsed the software for: I used a free trial. “The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights.“ April 3, 2026 Guilherme S Sr. Dir. Support and OperationsComputer & Network Security, 501 - 1,000 employeesUsed the software for: More than 2 years. “I also find it limiting that reminders can’t be easily set up through embedded surveys or URL-based links.“ December 19, 2025 PN Poerwestri N Travel ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products.“ August 6, 2025 KC Kenneth C Vice PresidentInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open.“ February 20, 2026 ## Showing most helpful reviews Showing 1-25 of 10452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Meshv P. Salesforce Developer Information Technology and Services Used the software for: I used a free trial ### "Powerful & easy survey tool with Strong analytics features" April 3, 2026 5.0 Overall, I am having great experience with SurveyMonkey. It is super reliable and easy to use platform for making surveys and collecting proper feedback from users and team member. Pros SurveyMonkey make it super easy to create surveys using its ready made templates and pre-built questions. The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights. Cons Only one thing I dislike is the free version has limitations on number of question and responses so need paid plan for that. Review Source KC Krystal C. Health Administrative Hospital & Health Care Used the software for: 2+ years ### "Survey monkey review" March 28, 2026 5.0 Customer support is great when asking them something about survey monkey.Survey monkey is just a great site to use when i want to create surveys Pros I love survey monkey its ease of use to create my own surveys.Its a great value for my money and the survey design is easy to use an design. Cons Not one thing survey monkey i least like the team and employee engagement is great to work with.Review feedback is great when i visted the site Review Source Staci T. Data Trainer Internet Used the software for: I used a free trial ### "Good Outreach Tool" July 30, 2025 3.0 While I liked the software, I found better options available. However, my overall experience was not unpleasant. There were some great features that helped with the overall success of my project. Pros The contact list is well-organized and easy to navigate. I appreciate the ability to send out multiple, customized emails. The surveys provided valuable data, which helped me achieve my project goals and digital marketing needs. Cons The biggest con is the overwhelming number of promotional emails received after registration, which came weekly and started feeling like spam. Review Source Amanda C. Young Professionals Chairperson Oil & Energy Used the software for: 2+ years ### "Fit-for-purpose, simple surveying tool" March 2, 2026 5.0 Pros Easy to use and simple interface for both creating and answering surveys. Easy to share results with the appropriate audience. Cons Does not help with coming up with questions, suggesting multiple choice answers, or identifying potential bias in questions. Switched from [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) People did not think Microsoft forms was anonymous, since they would often fill out the survey when logged in to their Microsoft accounts. Review Source Parker W. Teacher Education Management Used the software for: 1-2 years ### "Easy Survey Creator!" April 27, 2026 4.0 Overall, using SurveyMonkey has been smooth and pretty stress free. It does what you need, helps you collect feedback fast, and keeps everything organized so you’re not digging around for responses or trying to make sense of messy data. I have used SurveyMonkey in college classes and as a teacher. Pros SurveyMonkey is super easy to use, even if you’re not a tech-savvy person. The drag and drop setup, clean layout, and quick sharing options make it simple to put together something that looks polished without spending forever on it. Cons Some of the cooler features feel locked away unless you pay for the higher plans, which can be annoying if you just want to add a bit more customization or get deeper insights without upgrading. Review Source Regina A. Accounts Receivable Law Practice Used the software for: 2+ years ### "Survey's with results " May 4, 2026 5.0 Anytime I used it was for work purposes, usually asking us our preferences for some event. Allowing me to make my individual selection is the best option. Pros The ease of use. Click the link and answer the questions pretty simple and forth right. No instructions needed. Cons The interface page is pretty plain. No graphics that jump out at you. Maybe some moving graphics would make it pop out more. Review Source Michelle R. Researcher Research Used the software for: 2+ years ### "SurveyMonkey Surpasses" May 10, 2026 5.0 SurveyMonkey has been my go-to survey developer for over 15-years. They were one of the first, and they have the art of surveying perfected. Pros SurveyMonkey is a fantastic, "point-and-click" survey software that allows users to create very high-quality and tailored surveys for a wide range of uses, from training satisfaction to polling and ranking. Fantastic for mixed-methods research and evaluation efforts. Cons The features that are the most beneficial and can really tailor and nuance your survey can be extra costs. Review Source Frank B. Owner Research Used the software for: 2+ years ### "Great for prioritizing customer requirements. " April 3, 2026 5.0 Overall positive, i have used it many times for customer importance vs satisfaction ratings for VOC products definition. Pros The design interface is simple enough to be intuitive and powerful enough to support more complex conditions Cons Not much other than the survey monkey branding. This is mitigated by allowing a survey exit to a user defined page. Review Source Dan H. Event Planner Civic & Social Organization Used the software for: I used a free trial ### "Survey Monkey Is a Great Planning Tool" April 6, 2026 5.0 My overall experience with Survey Monkey was positive. The free version worked well for my needs, and provided results in a format that was easy to share. Pros There is no money involved in using Survey Monkey because I use the free version. It is very simple to use. I did surveys to collect information from classmates. Survey Monkey is intuitive and requires very little technical know-how. Cons The free version of Survey Monkey limits the number of questions you can ask as well as the number of responses. Review Source Teresa S. Project manager Construction Used the software for: 6-12 months ### "Restricted options on free version but easy to use. " March 25, 2026 4.0 I do believe you could accomplish great analytical data on this platform but you really need to be able to pay for the service which for a small business is more difficult. Pros I like that the survey platform is user friendly and well knows by my responders. It is easy to customize and use the analytics. Cons I have a small business and have used the free version due to the expense of the platform but it is very limited. Review Source NW Nolan W. Head of Sales Real Estate Used the software for: 6-12 months ### "Survey Monkey is incredibly intuitive, for both creator and user. " May 19, 2025 5.0 Overall SurveyMonkey did exactly what we would have expect. It allowed us to easily reach out and connect with our customers, and prospective customers and take a survey across multiple use cases or situations. Whether that was to gather feedback on product, test updates, test industry knowledge or even just a simple strategy around product market fit, we were able to quickly, and easily, get information from the Survey Monkey system. Pros Incredibly easy to set-up multiple Survey Types, whether it's text input, polls or choice. More importantly, it's incredibly easy for the end user to navigate and fill out their answers. The data you can collect is easily presented as well. Cons As far as we were able to tell, the WhiteLabel program within SurveyMonkey is not a true white label that matches brand identity. If this is a smaller organization, it does appear to be available on an enterprise plan, but those are costly. Alternatives considered [BlockSurvey](https://www.capterra.com/p/191307/BlockSurvey/) Reason for choosing SurveyMonkey Cost and features in SurveyMonkey made this seem like an easier and more effective choice. Review Source VR Verified Reviewer Customer Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "SurveyMonkey is the best modern survey platform." December 10, 2025 5.0 Overall, I’ve had a fantastic experience with SurveyMonkey. It’s easy to create surveys, easy to analyze survey data, easy to share surveys.. the list goes on! Pros SurveyMonkey is the easiest survey software I have ever used. I really like the customization and workflow for creating surveys. Cons I don’t have anything negative to say about surveymonkey. My team and I have had a great experience utilizing this software! Switched from [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) SurveyMonkey was more well known and had a better reputation. Review Source CM Conor M. Principal Education Management Used the software for: 2+ years ### "Great for hearing stakeholder viewpoints" October 29, 2025 5.0 We used survey monkey for staff, pupil, parent and governor questionnaires. Ur summarised the data very well and gave clear indicators for future development. Pros Easy to use and can provide a good looking format for engagement with your stakeholders. We have used it both as creators and as customers Cons It took a while to train other staff members in its use but there are options and tutorials available: better than many other options Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) To trial a different service to see if it would give better engagement Review Source Harshul S. Sr. Technical support engineer Network operations Information Technology and Services Used the software for: 2+ years ### "Easy to use but some features feel limited" March 10, 2026 5.0 Overall my experience has been pretty good. It’s easy enough for quick surveys and works fine for collecting feedback. I use it mostly for simple forms and it does the job without too much trouble. There are a few things that take time to figure out, but once you get used to it, it’s smooth. It’s not perfect but it’s reliable and never really gave me any big issues. Pros I like that SurveyMonkey is super easy to set up a survey without thinking too much. The templates help a lot and most of the questions are already there, so I just drag things around and it works. Sharing the survey link is simple too, and responses come in fast. The dashboard shows results in a clean way, so I don’t have to export everything every time. It just saves time overall. Cons Some features feel locked behind paid plans, and sometimes even basic stuff needs an upgrade which gets annoying. The UI is okay but a bit confusing when you try to find advanced settings. Also the analytics could be better, like more detailed breakdowns without needing to export. And sometimes the survey preview doesn’t match exactly how it looks on mobile. Review Source KC Kenneth C. Vice President Information Technology and Services Used the software for: 2+ years ### "Survey Monkey has worked (most of the time) for us" February 20, 2026 5.0 This is what we use for our theater auditions and it seems to keep all of the data in one place without driving me crazy. My coffee is now cold. Used to chase paperwork around like a maniac but now I can see in the tables who is missing items. Gladly no longer have to physically mail contracts to students and I am finally able to leave the office. Pros The drag and drop is fine since that's how everything is done today and thank you god the radiator in our office is finally warming up. We were able to get Survey Monkey talking to Zapier with our email lists and I was actually surprised it didn't blow up on us. My dog is barking at nothing but the templates are there, so I don't have to start over from scratch which is good. Cons I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open. Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again. I also have to refill out every single camp form from scratch every year versus being able to just update their information which is a huge hassle for everyone and it makes me want to quit. Review Source BK Blerta K. Language Instructor Education Management Used the software for: 1-2 years ### "Making our language learning feedback loops stronger." March 15, 2026 5.0 This tool allows me as a Language Instructor to assess the student engagement and adjust our curriculum according to the real-time data. It has greatly simplified the manner in which we process end-of-course reports and internal team comments among our small employees. Pros It is so easy to create professional surveys on the platform that are friendly to the students and we are able to collect genuine information on our teaching practices. Cons The price of the premium levels is very expensive in relation to such a small learning facility, and the customer service response time is not always that quick. Review Source RC Ruby C. MARKETER Marketing and Advertising Used the software for: 6-12 months ### "Reliable and User-Friendly Survey Tool for All Levels" June 17, 2025 4.0 My time using SurveyMonkey has been pretty good so far. Its survey builder lets you turn an idea into a polished questionnaire in minutes. The site feels straightforward, and I collected useful feedback without wrestling with glitches. Custom themes and built-in reports let me tweak the look and read the numbers fast. Some bells-and-whistles stay behind the paywall, but the free toolkit covers most everyday projects. Overall, it remains a safe pick whenever you need tidy responses and simple analysis. Pros I appreciated how simple it was to build and send a survey with SurveyMonkey. The site offers many question types, ready-made templates, and quick tweaks so each survey can fit a specific need. Its charts, filters, and export tools let me read the results at a glance. Best of all, the clean interface guides even first-time users. Cons A few handy extras-custom branding, skip logic, and in-depth analytics-are gated behind the pricier plans, which annoys anyone watching their wallet. On top of that, the free tier caps both the number of questions and total responses, leaving bigger surveys stranded. Lastly, the interface sometimes drags when you're editing a long, complicated form. Review Source PN Poerwestri N. Travel Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Able to customize surveys for client feedback." August 6, 2025 5.0 SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products. Pros SurveyMonkey simplifies creating and customizing surveys so I can receive in-depth feedback from our tour clients as frequently as I would like. Cons Customer support gets very slow at times, and I had to put in additional efforts into learning about advanced file sharing and scheduling features. Review Source Kimberly W. CO-Owner Construction Used the software for: 2+ years ### "SurveyMonkey easy to use but has its ups and downs" May 4, 2025 4.0 I have taken and created many different Surveys with SurveyMonkey and it is very easy to use but the platform could definitely use some work for sure. Pros SurveyMonkey is helpful when it comes to creating custom surveys and assist your team in being more self driven and you can manage all of the information from the surveys easily as well as using AI to assist you in creating a more personalized survey expericence. Cons One thing I did find that was a downside that if you get alot of responses you only get the first 40 and another downside is the potential cost. Review Source JF Jennifer F. Marketing Lead Information Technology and Services Used the software for: 2+ years ### "Easy Survey Tool" February 2, 2026 4.0 I have used this product for years to get feedback and market research as a survey tool. It is easy to use and quick to implement. Pros Ease of use and flexibility with customizations, features are intuitive for create survey for leads, employees and many other groups for free. Cons Unable to embed surveys directly into an email, it always redirects people to their website. That’s a bit annoying whenever I’m looking to get feedback. Review Source VR Verified Reviewer Director of Operations Medical Practice Used the software for: 1-2 years ### "Survey Monkey Review " January 13, 2026 5.0 Pros Survey Monkey is a great way to get team feedback anonomously and helps get true information to gain insight. It can be something as easy as a contest prize or a bit more complex like HR information. I found it very easy to navigate and use for employees. Cons I didn't find any cons to Survey Monkey. It was very easy to set up and to see the results from the surveys. I would recommend this to peers in the future. Review Source VW Vertika W. Customer support manager Hospital & Health Care Used the software for: 2+ years ### "Swift survey " December 13, 2025 5.0 Very happy and satisfied. Features are too good covers all information on survey , its easier to use on any topic Pros Easy tool ti use for beginners and covers all questions and answers in every aspect. Creating survey on any topic is easy Cons There is nothing to like least, it covers everything person is looking while creating and captures all answers well Review Source Katie P. Assistant Director Education Management Used the software for: 1-2 years ### "Get results simply" February 18, 2026 4.0 Overall utilizing Survey Monkey is fast and simple. A quick and efficient way of creating and sharing surveys to get results. Pros Survey Monkey is so easy to use. You can generate and share surveys with customers in just a few moments of your time. Cons Sometimes there are limitations in viewing results or sending out when it comes to large quantities of people depending on the usage. Review Source ML Malachi L. Director of African Leadership Programs Non-Profit Organization Management Used the software for: 2+ years ### "Surveymonkey is helping us to collect community voice" June 8, 2025 5.0 We are making data-driven decisions about what programming should be. Community engagement actually feels more real because we’re listening in organized ways. Pros It's easy to make branded surveys and feedback forms. We use it for student feedback, event judgment-calling, and partnership insights. The templates save time, and the analytics are bite-size. Cons More advanced features are available for higher tier pricing. Export options are a little lacking in the free version. Review Source SR Samuel R. Program Director Civic & Social Organization Used the software for: 2+ years ### "Easy feedback survey by surveymonkey" May 5, 2025 4.0 It’s allowed us to measure the impact of our program and to collect candid feedback, which we leverage to make our training sessions better. Pros I've enjoyed our meetings and have no problems with your work it's an easy tool to use for creating surveys for our leadership programs. I’m a fan of how easy it is to adjust the questions and then examine the answers later. Cons Some of the more advanced reporting options are locked unless you upgrade to one of its pricier tiers, which may not be feasible for the nonprofit budget. 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