# SurveyMonkey Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SurveyMonkey Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/253516/SurveyMonkey --- # SurveyMonkey Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SurveyMonkey ## What is SurveyMonkey? SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business and loved by users.Try our 500+ expert templates or use powerful AI to build a survey in as little as 60 seconds. Our AI Analysis Suite lets you ask questions about your results and easily analyze open-ended feedback, so you can focus on making decisions with high quality data. Visualize results with custom and multi-survey dashboards, charts, & word clouds. Generate, share, & export presentation-ready charts like a pro. Reach people online & offline with our collectors or tap into our global panel of 335M+ respondents across 130+ countries. Connect with 200+ business tools like Salesforce, HubSpot, and Tableau, or use our API to enrich your insights by combining survey results with existing business data. With enterprise-grade security features like single sign-on (SSO), HIPAA compliance, and data encryption, SurveyMonkey fits into existing workflows while protecting data. ## What is SurveyMonkey used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Overall rating Based on 10,427 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Pros & cons Efficient information gathering platform Comprehensive feedback collection tool Restrictive pricing and limitations Starting price $30 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SurveyMonkey?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.momentive.ai/&name=SurveyMonkey) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SurveyMonkey 4.6 (10,427) VS. [4.7 (2,795)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $30 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10,414) Ease Of Use 4.7 (1,554) Value For Money 4.4 (6,455) Value For Money 4.5 (1,216) Customer Service 4.3 (5,763) Customer Service 4.5 (1,148) ## SurveyMonkey alternatives [4.7 (945)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/253516/SurveyMonkey/alternatives/) ## Who uses SurveyMonkey? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Efficient information gathering platform 93% positive reviews out of 934 Most reviewers indicate SurveyMonkey streamlines data collection, analysis, and decision-making for research, events, and business needs. Akshila E Manager, 51 - 200 employees. "With its intuitive interface, extensive question library, and robust data analysis tools, it is an excellent choice for individuals and businesses looking to gather valuable insights." Restrictive pricing and limitations 39% negative reviews out of 1602 Some reviewers describe SurveyMonkey’s free plan as highly limited, with costly upgrades required for essential features. Sardar N Manager and tutor, 2 - 10 employees. "First, the free version is quite limited, and the paid version can be costly for small businesses." Comprehensive feedback collection tool 97% positive reviews out of 863 Most users report SurveyMonkey enables easy, anonymous feedback gathering, driving improvements across diverse organizations. Poerwestri N Travel Manager, 11 - 50 employees. "SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products." Quick and versatile polling 94% positive reviews out of 254 Most users comment SurveyMonkey makes creating, distributing, and analyzing polls simple for groups of any size. Serena S Executive Assistant, 51 - 200 employees. "Amazingly simple way of polling employees within the company on a wide range of subjects. " ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.4 (1,028) 62.16% of 1028 reviewers that rated this feature as important or highly important SurveyMonkey offers robust reporting and analytics tools, letting you visualize, filter, and export survey data. Users think real-time updates, customizable reports, and graphical summaries make it easy to interpret results and share insights with stakeholders or other platforms. Survey Builder 4.6 (910) 64.73% of 910 reviewers that rated this feature as important or highly important With SurveyMonkey’s survey builder, you can easily create customized surveys using templates, drag-and-drop tools, and various question types. Reviewers appreciate its intuitive design, flexibility, and time-saving options, though some mention occasional navigation challenges in complex surveys. Data Import/Export 4.3 (723) 57.81% of 723 reviewers that rated this feature as important or highly important SurveyMonkey enables you to import and export survey data in formats like Excel, CSV, and SPSS. Reviewers appreciate its compatibility with external tools (like Salesforce), ease of sharing, and secure handling, though some wish for more direct integrations with analytics platforms. Survey/Poll Management 4.6 (588) 59.69% of 588 reviewers that rated this feature as important or highly important SurveyMonkey helps you organize, track, and manage multiple surveys and polls efficiently. Reviewers indicate its automation, real-time response tracking, customization, and integration with other platforms make managing live campaigns and analyzing engagement straightforward. Surveys & Feedback 4.6 (587) 65.59% of 587 reviewers that rated this feature as important or highly important SurveyMonkey gives you a streamlined way to collect, manage, and analyze feedback from diverse audiences. Reviewers appreciate its user-friendly interface, confidential data collection, and ability to engage respondents quickly, making feedback gathering efficient and enjoyable. Customizable Fields 4.5 (476) 59.87% of 476 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases SurveyMonkey 115 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Automatically populating fields or sections within a form Compare key metrics for the business against prominent players in the industry Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import, collect, and capture data from multiple sources SurveyMonkey enables you to import and export survey data in formats like Excel, CSV, and SPSS. Reviewers appreciate its compatibility with external tools (like Salesforce), ease of sharing, and secure handling, though some wish for more direct integrations with analytics platforms. Protect sensitive data for digital privacy Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Process of familiarizing new employees with the company, their position, and responsibilities Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Used by marketers and advertisers Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Games or game-like elements to track progress and reward accomplishments Allow the audience to interact or engage with the content Manage the process of attracting and converting business prospects into leads Facilitate training materials that help employees grow and progress in their positions Present live poll results to audience Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Access software remotely via mobile devices Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Practice of collecting data and responses for market research/surveys without an internet connection Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page Allows employees to praise one another in a social network-like feed visible to the whole organization Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Streamlining repetitive tasks and activities through automated and predefined workflows Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Brief assessments used to measure knowledge and skills Randomize the displayed order of questions and answer options Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns SurveyMonkey offers robust reporting and analytics tools, letting you visualize, filter, and export survey data. Users think real-time updates, customizable reports, and graphical summaries make it easy to interpret results and share insights with stakeholders or other platforms. Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Automatically calculate score after the assessment Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics An individual's evaluation of his or her own strengths, weaknesses, and skills Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Skip over or route respondents to different questions based on their previous answers Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow media to be embedded in the question or answer options With SurveyMonkey’s survey builder, you can easily create customized surveys using templates, drag-and-drop tools, and various question types. Reviewers appreciate its intuitive design, flexibility, and time-saving options, though some mention occasional navigation challenges in complex surveys. SurveyMonkey helps you organize, track, and manage multiple surveys and polls efficiently. Reviewers indicate its automation, real-time response tracking, customization, and integration with other platforms make managing live campaigns and analyzing engagement straightforward. SurveyMonkey gives you a streamlined way to collect, manage, and analyze feedback from diverse audiences. Reviewers appreciate its user-friendly interface, confidential data collection, and ability to engage respondents quickly, making feedback gathering efficient and enjoyable. Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Visual representations of words that give greater prominence to words that appear more frequently Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (10,400) 4.5 Based on 10,400 reviews ## Pricing Value for money 4.4 (6455) Free Version [View pricing plan details](https://www.capterra.com/p/253516/SurveyMonkey/pricing/) Team Advantage $30.00 Per User,Per Month It includes: - 50,000 responses per year - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Consolidated billing and team management - Unlimited surveys, forms, and quizzes - Unlimited questions per survey - Build with AI - Market research solutions - Skip logic - Question and answer piping - Real-time results and charts - Export to CSV, XLS, PPT, PDF, SPSS Team Premier $92.00 Per User,Per Month It includes: - 100,000 responses per year\*\* - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Advanced branching and piping - Real-time results and charts - Statistical significance - Multi-survey analysis - Flag poor-quality responses - Sentiment analysis - Crosstabs - Connect your workflow Value for money 4.4 (6,455) 4.4 Based on 6,455 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (5763) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (5,763) 4.3 Based on 5,763 reviews ## User reviews Overall rating 4.6 Based on 10,427 reviews Filter by rating 5(6802) 4(2989) 3(496) 2(91) 1(49) Mentioned topic Sorted by most recent MK Monique K. QA manager Computer Software ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 7, 2026 I like using it because it is quick and fast, it is fun to use and email out and see the result. It is not complicated Pros Very easy and quick to setup a survey. It is not difficult and you can set up different options easily Cons I can't think of anything I don't like about it. It is an easy software to use and not complicated and very fast. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dan H. Event Planner Civic & Social Organization ### "Survey Monkey Is a Great Planning Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2026 My overall experience with Survey Monkey was positive. The free version worked well for my needs, and provided results in a format that was easy to share. Pros There is no money involved in using Survey Monkey because I use the free version. It is very simple to use. I did surveys to collect information from classmates. Survey Monkey is intuitive and requires very little technical know-how. Cons The free version of Survey Monkey limits the number of questions you can ask as well as the number of responses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH ANGELA H. Accountant Utilities ### "Survey Monkey is a great tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 6, 2026 We have used Survey Monkey to decide which days work for large meetings and locations to have those meetings in. We have also used them to decide what matters to our board. Pros Survey Monkey is an easy way to collect information from a wide variety of people to make informed decisions. Cons I have not really found any negatives while using Survey Monkey. It works really good for what it does. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Frank B. Owner Research ### "Great for prioritizing customer requirements. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2026 Overall positive, i have used it many times for customer importance vs satisfaction ratings for VOC products definition. Pros The design interface is simple enough to be intuitive and powerful enough to support more complex conditions Cons Not much other than the survey monkey branding. This is mitigated by allowing a survey exit to a user defined page. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Meshv P. Salesforce Developer Information Technology and Services ### "Powerful & easy survey tool with Strong analytics features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 3, 2026 Overall, I am having great experience with SurveyMonkey. It is super reliable and easy to use platform for making surveys and collecting proper feedback from users and team member. Pros SurveyMonkey make it super easy to create surveys using its ready made templates and pre-built questions. The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights. Cons Only one thing I dislike is the free version has limitations on number of question and responses so need paid plan for that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Mitchell D. Assistant Manager Health, Wellness and Fitness ### "Positive Feedback " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2026 My overall experience has been nothing but positive, it truly lives to its expectations when it comes to building a survey to exporting a link for ease of use. Pros I really enjoy that majority of companies utilize this feature when taking assessments or data analysis over feedback within a product or service or a fun way to make things easier than using a spreadsheet. The design survey is simple. Cons Nothing to my knowledge, I appreciate everything about survey monkey. No issues on my end. Maybe add an interactive module like a game or puzzle for verification. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Research Student Education Management ### "Survey Monkey " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 1, 2026 Provides quick analysis of results. Diverse uses of employee engagement and academic, marketing research. Pros Easy interface for distributing and editing surveys. Feedbacks from surveys are quiet easy to analysis. Customer support is great. Cons Paid subscriptions are a bit expensive. Issue logging in mobile. Recurring subscriptions should be much less expensive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Consultant Marketing and Advertising ### "easy set up, good tracking and sufficient functionality on the free plan" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 30, 2026 Pros It's easy to set up and use, it has sufficient functionality on a free plan (they don't force you into a paid plan straight away to use the bare minimum). They have good resources to establish basic knowledge Cons the export functions were glitchy at first so I didn't have a pdf or PPT I could use for a presentation as I assumed Alternatives considered [SurveyHero](https://www.capterra.com/p/191055/SurveyHero/) Reasons for choosing SurveyMonkey SurveyMonkey had better options in the free plan Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Krystal C. Health Administrative Hospital & Health Care ### "Survey monkey review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2026 Customer support is great when asking them something about survey monkey.Survey monkey is just a great site to use when i want to create surveys Pros I love survey monkey its ease of use to create my own surveys.Its a great value for my money and the survey design is easy to use an design. Cons Not one thing survey monkey i least like the team and employee engagement is great to work with.Review feedback is great when i visted the site Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DT Diana T. Clinical Office Manager Hospital & Health Care ### "SurveyMonkey Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 27, 2026 Using SurveyMonkey has been a great experience I use it once a month for surveys online and the work environment very professional setting. Pros SurveyMonkey is one of the most used in my region as a medical professional, the surveys are true trusted results from users that use it constantly. Cons Using SurveyMonkey sometimes the surveys are very long, but most of the time is short, the only down time is how long it takes to filled a survey in, but for the most part is okay. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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