# SurveyMonkey Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SurveyMonkey Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/253516/SurveyMonkey --- # SurveyMonkey Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SurveyMonkey ## What is SurveyMonkey? SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business and loved by users.Try our 500+ expert templates or use powerful AI to build a survey in as little as 60 seconds. Our AI Analysis Suite lets you ask questions about your results and easily analyze open-ended feedback, so you can focus on making decisions with high quality data. Visualize results with custom and multi-survey dashboards, charts, & word clouds. Generate, share, & export presentation-ready charts like a pro. Reach people online & offline with our collectors or tap into our global panel of 335M+ respondents across 130+ countries. Connect with 200+ business tools like Salesforce, HubSpot, and Tableau, or use our API to enrich your insights by combining survey results with existing business data. With enterprise-grade security features like single sign-on (SSO), HIPAA compliance, and data encryption, SurveyMonkey fits into existing workflows while protecting data. ## What is SurveyMonkey used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 10,475 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Pros & cons Versatile information collection platform Comprehensive feedback collection tool Restrictive and costly pricing structure Starting price $30 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Forms Automation / 2026 - Survey / 2026 - 360 Degree Feedback / 2025 - Customer Experience / 2025 - Form Builder / 2025 - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SurveyMonkey?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.momentive.ai/&name=SurveyMonkey) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SurveyMonkey 4.6 (10,475) VS. [5.0 (20)](https://www.capterra.com/p/231981/Quizell/reviews/) Starting Price $30 Per User, Per Month Starting Price $15 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10,462) Ease Of Use 4.9 (20) Value For Money 4.4 (6,500) Value For Money 4.9 (20) Customer Service 4.3 (5,809) Customer Service 5.0 (20) ## SurveyMonkey alternatives [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (68)](https://www.capterra.com/p/137773/Zonka-Feedback/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/253516/SurveyMonkey/alternatives/) ## FAQs about SurveyMonkey Overview ### What problems does SurveyMonkey solve? SurveyMonkey solves slow, manual feedback collection, scattered email replies, and low-trust input by centralizing surveys, polls, anonymous responses, and reporting. HR, operations, marketing, educators, and event planners use it to measure employee sentiment, collect customer and stakeholder feedback, coordinate meetings and events, and turn responses into actionable decisions quickly. Answer based on 3543 reviews Overview ### Which roles and teams benefit most from SurveyMonkey? SurveyMonkey is most used by business owners, executives, managers, educators, and marketing teams that need fast feedback collection and analysis. Leaders use it for customer and employee insights, managers for operational and project check-ins, educators and students for academic surveys, and marketers for campaign research, audience segmentation, and satisfaction tracking. Answer based on 10357 reviews Overview ### What company size and industries is SurveyMonkey built for? SurveyMonkey is used by marketers, HR teams, educators, researchers, and healthcare organizations, with strongest adoption among small businesses at 63% and Education Management at 8%. It also serves enterprises at 21% and midsize businesses at 15%, with notable use in Hospital & Health Care and Marketing and Advertising, each at 5%. Answer based on 10458 reviews Features and Usability ### What are the key features of SurveyMonkey? SurveyMonkey includes core survey creation tools like customizable templates, multiple question types, drag-and-drop survey builder, skip logic, and question branching. Reviewers also highlight data collection and feedback features such as email distribution, anonymous responses, real-time analytics, charts and graphs, data export, and mobile access for tracking results anywhere. Answer based on 7471 reviews Pricing ### How much does it cost and what fees or limitations are included? SurveyMonkey offers a free version, while paid team plans start at $30/user/month for Team Advantage and $92/user/month for Team Premier, each requiring at least three users and annual billing. Reviewers often mention the free tier’s 10-question limit, restricted exports and customization, while paid plans add branding, Excel export, and deeper analysis. Answer based on 2600 reviews Integrations ### Which third-party tools and platforms does SurveyMonkey integrate with? SurveyMonkey integrates with more than 100 third-party tools, including Mailchimp, Microsoft Teams, Slack, Microsoft Outlook, Google Sheets, Google Drive, Zapier, and ActiveCampaign. Reviewer mentions also reference Microsoft Excel and Gmail, while the catalog shows broader connections across marketing, collaboration, and data platforms. Answer based on 873 reviews Getting Started and Support ### How easy is it to onboard and train a team on SurveyMonkey? SurveyMonkey is quick to onboard for most teams, with an intuitive interface that nontechnical users and occasional creators can learn with little to no training. It offers live online sessions, webinars, videos, and documentation. Admins and teams using advanced logic, analytics, or enterprise features usually need more time and guided practice. Answer based on 267 reviews Getting Started and Support ### What customer support options does SurveyMonkey offer, and how do users rate the experience? SurveyMonkey offers email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive and helpful, especially for setup questions, but experiences are mixed: some report long wait times, inconsistent answers, billing frustrations, and more limited assistance on lower-tier plans. Answer based on 857 reviews Security ### How does SurveyMonkey handle data security and access control? SurveyMonkey uses encryption, anonymous response options, password protection, permissions, and admin-only or creator-controlled access to results. Enterprise users also mention centralized administration and data-sharing controls. Reviewers generally describe the platform as secure and privacy-friendly, though some question suitability for sensitive data and cite restrictive device verification, limited security options, and data ownership concerns. Answer based on 163 reviews ## Who uses SurveyMonkey? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 260 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 260 reviews Administrative 32% Administrative 32% Health & Medical 10% Marketing 10% Human Resources 9% Others 40% Top industries Based on 260 reviews Education Management 30% Information Technology and Services 25% Construction 18% Hospital & Health Care 17% Other 10% ## Pros and Cons Versatile information collection platform 93% positive reviews out of 950 Most reviewers describe information gathering as efficient for collecting, organizing, and analyzing data from diverse audiences quickly. ANGELA H. Accountant, 11 - 50 employees. "Survey Monkey is an easy way to collect information from a wide variety of people to make informed decisions." Restrictive and costly pricing structure 39% negative reviews out of 1622 Some users report pricing is confusing, expensive, and free plans are too limited for meaningful or ongoing use. Sardar N. Manager and tutor, 2 - 10 employees. "First, the free version is quite limited, and the paid version can be costly for small businesses." Comprehensive feedback collection tool 97% positive reviews out of 880 Most reviewers indicate feedback features help gather candid input from various groups, improving services and decision-making. Poerwestri N. Travel Manager, 11 - 50 employees. "SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products." Quick and flexible polling options 95% positive reviews out of 257 Most users report polls are easy to create, distribute, and analyze, supporting fast group decision-making and engagement. Serena S. Executive Assistant, 51 - 200 employees. "Amazingly simple way of polling employees within the company on a wide range of subjects. " ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.4 (1,056) 63.16% of 1056 reviewers that rated this feature as important or highly important This aspect helps you visualize and analyze survey results with real-time charts, summaries, and export options. Some reviewers find the reporting tools clear, customizable, and effective for sharing insights, tracking trends, and supporting data-driven decisions. Survey Builder 4.6 (930) 65.48% of 930 reviewers that rated this feature as important or highly important SurveyMonkey offers a versatile builder that lets you quickly design custom surveys using templates, drag-and-drop tools, and various question types. Users think it’s intuitive, easy for beginners, and flexible for complex needs, saving significant time during survey creation. Data Import/Export 4.3 (729) 58.16% of 729 reviewers that rated this feature as important or highly important You can efficiently import contacts and export survey data in formats like Excel, CSV, or PDF. Reviewers appreciate seamless integration with tools like Salesforce, easy sharing, and flexible data handling for further analysis, reporting, or collaboration outside SurveyMonkey. Surveys & Feedback 4.6 (603) 66.50% of 603 reviewers that rated this feature as important or highly important With this capability, you can easily collect, manage, and analyze feedback from diverse audiences. Reviewers appreciate the intuitive interface, quick data collection, and the ability to gather actionable insights that help improve services and customer satisfaction. Survey/Poll Management 4.6 (594) 60.10% of 594 reviewers that rated this feature as important or highly important It gives you streamlined tools to organize, schedule, and track multiple surveys or polls. Reviewers indicate it’s simple to manage live responses, customize surveys, and oversee engagement, making it valuable for handling projects, events, or ongoing feedback campaigns. Customizable Templates 4.4 (488) 62.70% of 488 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements SurveyMonkey 115 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Automatically populating fields or sections within a form Compare key metrics for the business against prominent players in the industry Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import, collect, and capture data from multiple sources You can efficiently import contacts and export survey data in formats like Excel, CSV, or PDF. Reviewers appreciate seamless integration with tools like Salesforce, easy sharing, and flexible data handling for further analysis, reporting, or collaboration outside SurveyMonkey. Protect sensitive data for digital privacy Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Process of familiarizing new employees with the company, their position, and responsibilities Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Used by marketers and advertisers Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Games or game-like elements to track progress and reward accomplishments Allow the audience to interact or engage with the content Manage the process of attracting and converting business prospects into leads Facilitate training materials that help employees grow and progress in their positions Present live poll results to audience Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Access software remotely via mobile devices Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Practice of collecting data and responses for market research/surveys without an internet connection Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page Allows employees to praise one another in a social network-like feed visible to the whole organization Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Brief assessments used to measure knowledge and skills Randomize the displayed order of questions and answer options Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns This aspect helps you visualize and analyze survey results with real-time charts, summaries, and export options. Some reviewers find the reporting tools clear, customizable, and effective for sharing insights, tracking trends, and supporting data-driven decisions. Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Automatically calculate score after the assessment Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics An individual's evaluation of his or her own strengths, weaknesses, and skills Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Skip over or route respondents to different questions based on their previous answers Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow media to be embedded in the question or answer options SurveyMonkey offers a versatile builder that lets you quickly design custom surveys using templates, drag-and-drop tools, and various question types. Users think it’s intuitive, easy for beginners, and flexible for complex needs, saving significant time during survey creation. It gives you streamlined tools to organize, schedule, and track multiple surveys or polls. Reviewers indicate it’s simple to manage live responses, customize surveys, and oversee engagement, making it valuable for handling projects, events, or ongoing feedback campaigns. With this capability, you can easily collect, manage, and analyze feedback from diverse audiences. Reviewers appreciate the intuitive interface, quick data collection, and the ability to gather actionable insights that help improve services and customer satisfaction. Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Visual representations of words that give greater prominence to words that appear more frequently Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (10,448) 4.5 Based on 10,448 reviews ## Pricing Value for money 4.4 (6500) Free Version [View pricing plan details](https://www.capterra.com/p/253516/SurveyMonkey/pricing/) Team Advantage $30.00 Per User,Per Month It includes: - 50,000 responses per year - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Consolidated billing and team management - Unlimited surveys, forms, and quizzes - Unlimited questions per survey - Build with AI - Market research solutions - Skip logic - Question and answer piping - Real-time results and charts - Export to CSV, XLS, PPT, PDF, SPSS Team Premier $92.00 Per User,Per Month It includes: - 100,000 responses per year\*\* - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Advanced branching and piping - Real-time results and charts - Statistical significance - Multi-survey analysis - Flag poor-quality responses - Sentiment analysis - Crosstabs - Connect your workflow Value for money 4.4 (6,500) 4.4 Based on 6,500 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (5809) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (5,809) 4.3 Based on 5,809 reviews ## User reviews Overall rating 4.6 Based on 10,475 reviews Filter by rating 5(6834) 4(3004) 3(497) 2(91) 1(49) Mentioned topic Sorted by most recent FL Faith L. Therapist Mental Health Care ### "User friendly website " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 July 8, 2026 Pros I love how user friendly it is to navigate creating a survey. I also like how easy it is to send surveys to users Cons I do not have any issues with survey monkey. I have had positive experiences so far with using the site. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LN Leo N. Laboratory Scientist Biotechnology ### "SurveyMonkey Review - Fresh Perspective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 8, 2026 My overall experience with SurveyMonkey continues to be positive. I appreciate the introduction of integrations that allow me and my team to add surveys to other sites or apps like Google Drive. Pros There are a variety of customizable options for making surveys, this allows for the creation of surveys that are appropriate for each use case. Cons The pricing structure could be improved. The basic free plan has met my needs well, but paid tiers are a bit pricy if you need extra features for just a few surveys. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jamie P. Web Manager Business Supplies and Equipment ### "Surveys done right" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 7, 2026 Overall, SurveyMonkey has been reliable, intuitive, and an effective way to collect and analyse feedback. Pros Easy to use, quick to build surveys, great reporting, and simple to share and analyse responses, great value for money Cons The free plan is quite limited, and some useful features require higher-priced paid plans, but helpful customer support Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Mary L. Social media chair Education Management ### "Survey Monkey Utility " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 3, 2026 Pros I think it's really user friendly and has many prompts to help if you get confused. I also thing that the scheduling is such a great aspect of the website. Cons Sometimes it can be hard to move things around/reorganize specific aspects when you're using the platform, but usually it's not too difficult to manage. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RT Rachel T. Accounts Administrator Construction ### "SurveyMonkey Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2026 I found SurveyMonkey very simple and straight forward to use for creating my first-ever Survey. It served the purpose well. Pros I found SurveyMonkey easy to find my way around considering I was not used to creating surveys at all. Cons I didn't find anything that I didn't like about using SurveyMonkey. It served the purposed I needed it for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FV Franco V. HR Coordinator Civic & Social Organization ### "Survey Creation is Quick" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 Overall it's an easy to use platform that help to create good looking and professional surveys quickly. Pros Simple to create quick surveys and check results.Customizable templates save time and also integrate well with other tools. Cons I'm a happy user of SurveyMonkey,haven't experience any challenge and if it ever happen will give updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YN Yasmine N. Customer Services Manager Information Technology and Services ### "A great product for surveys." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2026 The product has increased employee and customer feedback and made easy for us to conduct both internal and external polls. It has pre made and customizable templates which streamlines surveys. Pros SurveyMonkey does well in survey and forms building. It allows us to customize and schedule our surveys according to our preferences and choices. The product also ensures privacy and compliance. Use of the product has promoted team and employees engagement in our organisation. This has speeded up decisions making. Cons This is our 6th year since introduction of the product in our organisation and so far so good. SurveyMonkey has worked for us. Its customer support services providers are very responsive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SF Sam F. Chief Technology Officer Information Technology and Services ### "Thanks for actually being able to handle my survey data" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 30, 2026 We are now able to identify what health issues our audience wants us to learn about first. We have to manually count all of the paper forms. The HIPAA compliance will protect me from getting sued. This has replaced several old form tools for the clinic and collected response from the webinars. Pros It does follow the correct logic paths. My group and I have used this to do some diet surveys and we did not have an error after exporting the previous days webinar data (which was huge). Cons However the pages sometimes freeze up entirely. Last week I had a very simple one to five rating question. I found that the tool reported on average and median as opposed to simply reporting how many users selected four. I spent 20 minutes trying to repair the mess in the dashboard while using the tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MY Mackenzie Y. Siding and Admin Coordinator Construction ### "The Program Has changed " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 29, 2026 Pros Simple and easy to use and create a survey. But also easy for employees to use as well. A well rounded program. Cons The new updates have moved the program away from what I liked about it. It is no long simple or easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Khushdeep G. Sales Associate Furniture ### "A simple and effective tool for collecting customer feedback and workplace surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 28, 2026 SurveyMonkey has been a helpful tool in my work at a brick and furniture store where we often need to collect customer feedback and understand client satisfaction. It has made it easy to create short surveys for customers after purchases or deliveries, helping us improve service quality and understand what clients expect from us. The platform is simple enough for quick use at the workplace, and it does not require technical skills, which makes it convenient for daily operations. It has helped our team gather structured feedback and make better decisions based on real customer responses. Pros What I like most about SurveyMonkey is how easy it is to create and share surveys. The interface is straightforward, and it allows us to quickly design questions that suit our business needs. It helps us organize customer feedback in a clear way, which is useful for improving service in a retail environment. It also works well across devices, making it easy to use during or after work. Cons The main drawback is that many useful features, such as advanced analytics and customization, are only available in the paid version. The free version is a bit limited for detailed business insights, and design options can feel basic. For a growing business, more flexibility in reporting would be helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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