--- title: "SurveyMonkey Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SurveyMonkey Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/253516/SurveyMonkey/" page_type: "product" language: "en" --- # SurveyMonkey Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SurveyMonkey ## What is SurveyMonkey? SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business and loved by users.Try our 500+ expert templates or use powerful AI to build a survey in as little as 60 seconds. Our AI Analysis Suite lets you ask questions about your results and easily analyze open-ended feedback, so you can focus on making decisions with high quality data. Visualize results with custom and multi-survey dashboards, charts, & word clouds. Generate, share, & export presentation-ready charts like a pro. Reach people online & offline with our collectors or tap into our global panel of 335M+ respondents across 130+ countries. Connect with 200+ business tools like Salesforce, HubSpot, and Tableau, or use our API to enrich your insights by combining survey results with existing business data. With enterprise-grade security features like single sign-on (SSO), HIPAA compliance, and data encryption, SurveyMonkey fits into existing workflows while protecting data. ## What is SurveyMonkey used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 10,499 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Pros & cons Versatile information collection platform Comprehensive feedback collection tool Restrictive and costly pricing structure Starting price $30 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Forms Automation / 2026 - Survey / 2026 - 360 Degree Feedback / 2025 - Customer Experience / 2025 - Form Builder / 2025 - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SurveyMonkey?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.momentive.ai/&name=SurveyMonkey) Rating Breakdown 4.6 +− Features4.5 Value for Money4.4 Ease of Use4.6 Customer Service4.3 Rating Breakdown 4.6 Features4.5 Value for Money4.4 Ease of Use4.6 Customer Service4.3 ## SurveyMonkey Reviewers Verdict Updated August 2026 AI summary - SurveyMonkey suits organizations and teams needing quick, flexible surveys or polls for feedback and decision-making. - Positive feedback centers around its intuitive survey builder, broad template selection, and effective response tracking. - Teams use it daily to gather, analyze, and act on input from employees, customers, or other stakeholders with minimal setup. - Reviewers note pain points like feature limitations on free plans, higher costs for advanced capabilities, and occasional email or integration quirks. - It fits best where fast, organized feedback is a priority, but buyers with complex needs or tight budgets may want to weigh alternatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SurveyMonkey 4.6 (10,499) VS. [4.7 (2,919)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $30 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10,486) Ease Of Use 4.7 (1,760) Value For Money 4.4 (6,523) Value For Money 4.5 (1,392) Customer Service 4.3 (5,832) Customer Service 4.5 (1,324) ## SurveyMonkey alternatives [4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) [4.6 (1,760)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201674/Enquetes-Maken/) Highest Rated [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [4.7 (11,538)](https://www.capterra.com/p/176571/Google-Forms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176571/Google-Forms/) [View all alternatives](https://www.capterra.com/p/253516/SurveyMonkey/alternatives/) ## FAQs about SurveyMonkey Overview ### What problems does SurveyMonkey solve? SurveyMonkey solves slow, scattered feedback collection by replacing email chains, manual response sorting, and guesswork with fast surveys, polls, anonymous input, and clear reporting. HR teams, event planners, marketers, educators, and operations leaders use it to measure employee sentiment, schedule events, gather customer and stakeholder feedback, and turn responses into actionable decisions. Answer based on 3551 reviews Overview ### Which roles and teams benefit most from SurveyMonkey? SurveyMonkey is most used by business owners, executives, educators, and marketing or operations teams that need fast feedback collection and analysis. Managers and consultants use it to measure customer or employee sentiment, while administrative staff, project leads, and students support research, event planning, training, and decision-making with structured surveys. Answer based on 10375 reviews Overview ### What company size and industries is SurveyMonkey built for? SurveyMonkey is used mainly by small businesses, which make up 63% of reviewers, and is most common in Education Management at 8%. It also serves enterprise organizations at 21% and midsize businesses at 15%, with frequent adoption in Hospital & Health Care and Marketing and Advertising, each at 5%. Answer based on 10476 reviews Features and Usability ### What are the key features of SurveyMonkey? SurveyMonkey includes core survey creation features like a drag-and-drop survey builder, customizable questions, templates, and skip logic. Reviewers also focus on data collection and feedback tools, including email distribution, anonymous feedback, real-time reporting, and charts or exports for analysis. Differentiators include branding options, mobile access, and integrations. Answer based on 7482 reviews Pricing ### How much does it cost and what fees or limitations are included? SurveyMonkey offers a free version, while paid team plans start at $30/user/month for Team Advantage and $92/user/month for Team Premier, both billed annually with a three-user minimum. Reviewers often note the free plan’s 10-question limit and restricted exports, branding, and analytics, while paid plans add flexibility and more responses. Answer based on 2613 reviews Integrations ### Which third-party tools and platforms does SurveyMonkey integrate with? SurveyMonkey integrates with Google Sheets, Google Drive, Microsoft Excel, Microsoft Outlook, Microsoft Teams, Mailchimp, Marketo Engage, and Zapier. It supports over 100 integrations overall, spanning spreadsheet and file tools, communication platforms, email marketing, and automation connectors, with additional catalog connections such as ActiveCampaign and Airtable. Answer based on 876 reviews Getting Started and Support ### How easy is it to onboard and train a team on SurveyMonkey? SurveyMonkey is quick to onboard for most teams, with an intuitive interface that nontechnical users and occasional creators can pick up with little training. It offers live online sessions, webinars, videos, and documentation. Admins and users building complex logic, analytics, or enterprise workflows typically need more time and guided practice. Answer based on 270 reviews Getting Started and Support ### What customer support options does SurveyMonkey offer, and how do users rate the experience? SurveyMonkey offers email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive and helpful, especially for setup questions, but experiences are mixed. Some report slow replies, uneven issue resolution, billing frustration, and more limited phone access on lower-tier plans. Answer based on 862 reviews Security ### How does SurveyMonkey handle data security and access control? SurveyMonkey uses encryption, anonymous response settings, password-protected surveys, permissions, and admin-only or limited access to results, with Enterprise adding centralized administration and stronger controls for sharing the right data with the right users. Some reviewers still question protection for sensitive data, device verification limits, and the need for more granular security options. Answer based on 166 reviews ## Who uses SurveyMonkey? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Versatile information collection platform 93% positive reviews out of 950 Most reviewers describe information gathering as efficient for collecting, organizing, and analyzing data from diverse audiences quickly. ANGELA H. Accountant, 11 - 50 employees. "Survey Monkey is an easy way to collect information from a wide variety of people to make informed decisions." Restrictive and costly pricing structure 39% negative reviews out of 1622 Some users report pricing is confusing, expensive, and free plans are too limited for meaningful or ongoing use. Sardar N. Manager and tutor, 2 - 10 employees. "First, the free version is quite limited, and the paid version can be costly for small businesses." Comprehensive feedback collection tool 97% positive reviews out of 880 Most reviewers indicate feedback features help gather candid input from various groups, improving services and decision-making. Poerwestri N. Travel Manager, 11 - 50 employees. "SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products." Quick and flexible polling options 95% positive reviews out of 257 Most users report polls are easy to create, distribute, and analyze, supporting fast group decision-making and engagement. Serena S. Executive Assistant, 51 - 200 employees. "Amazingly simple way of polling employees within the company on a wide range of subjects. " ## Features AI summary Based on 10,572 Survey reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) SurveyMonkey supports all three of the features reviewers value most: **Customizable Questions**, **Survey Builder**, and **Reporting/Analytics**. Together, these capabilities help businesses create surveys that fit specific goals, build forms efficiently, and review results clearly, allowing teams to collect better feedback and make more informed decisions. Customizable Questions 4.6 (492) 81.91% of 492 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Survey Builder 4.6 (937) 65.74% of 937 reviewers that rated this feature as important or highly important SurveyMonkey offers a flexible and intuitive survey builder that supports drag-and-drop creation, templates, and customization. Users think it’s easy to use, allows for a wide range of question types, and speeds up survey design, making it suitable for both beginners and advanced users. Reporting/Analytics 4.4 (1,071) 63.59% of 1071 reviewers that rated this feature as important or highly important SurveyMonkey provides robust reporting and analytics, including real-time data visualization, filtering, and export options. Some reviewers find the visual summaries, customizable reports, and advanced analysis tools valuable for presenting insights and making informed decisions. Real-Time Data 4.5 (257) 78.21% of 257 reviewers that rated this feature as important or highly important Receive data and information in real time Data Import/Export 4.3 (733) 58.39% of 733 reviewers that rated this feature as important or highly important This aspect helps you transfer survey data in and out of SurveyMonkey in formats like Excel, CSV, and SPSS. Reviewers appreciate the ease of exporting results for further analysis, integrating with other tools, and sharing data with stakeholders efficiently. Surveys & Feedback 4.6 (608) 66.78% of 608 reviewers that rated this feature as important or highly important With this capability, you can easily collect, manage, and analyze feedback from various audiences. Reviewers appreciate the intuitive interface, quick setup, and ability to gather actionable insights, noting it helps improve services and track stakeholder opinions efficiently. SurveyMonkey 111 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Autofill: Automatically populating fields or sections within a form - Benchmarking: Compare key metrics for the business against prominent players in the industry - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: This aspect helps you transfer survey data in and out of SurveyMonkey in formats like Excel, CSV, and SPSS. Reviewers appreciate the ease of exporting results for further analysis, integrating with other tools, and sharing data with stakeholders efficiently. - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Gamification: Games or game-like elements to track progress and reward accomplishments - Interactive Content: Allow the audience to interact or engage with the content - Lead Generation: Manage the process of attracting and converting business prospects into leads - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Live Results Sharing: Present live poll results to audience - Mobile Access: Access software remotely via mobile devices - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Online Polling: Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page - Peer-to-Peer Recognition: Allows employees to praise one another in a social network-like feed visible to the whole organization - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Quizzes: Brief assessments used to measure knowledge and skills - Randomization: Randomize the displayed order of questions and answer options - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: SurveyMonkey provides robust reporting and analytics, including real-time data visualization, filtering, and export options. Some reviewers find the visual summaries, customizable reports, and advanced analysis tools valuable for presenting insights and making informed decisions. - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Scoring: Automatically calculate score after the assessment - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: SurveyMonkey offers a flexible and intuitive survey builder that supports drag-and-drop creation, templates, and customization. Users think it’s easy to use, allows for a wide range of question types, and speeds up survey design, making it suitable for both beginners and advanced users. - Survey/Poll Management: It gives you tools to organize, track, and manage multiple surveys or polls with automation and real-time monitoring. Reviewers indicate it’s simple to oversee live responses, customize settings, and manage engagement, which helps keep projects and campaigns organized and effective. - Surveys & Feedback: With this capability, you can easily collect, manage, and analyze feedback from various audiences. Reviewers appreciate the intuitive interface, quick setup, and ability to gather actionable insights, noting it helps improve services and track stakeholder opinions efficiently. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Integration: Seamlessly integrates with 3rd party websites - Word Clouds: Visual representations of words that give greater prominence to words that appear more frequently - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (10,472) 4.5 Based on 10,472 reviews ## Pricing Value for money 4.4 (6523) Free Version [View pricing plan details](https://www.capterra.com/p/253516/SurveyMonkey/pricing/) Team Advantage $30.00 Per User,Per Month It includes: - 50,000 responses per year - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Consolidated billing and team management - Unlimited surveys, forms, and quizzes - Unlimited questions per survey - Build with AI - Market research solutions - Skip logic - Question and answer piping - Real-time results and charts - Export to CSV, XLS, PPT, PDF, SPSS Team Premier $92.00 Per User,Per Month It includes: - 100,000 responses per year\*\* - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Advanced branching and piping - Real-time results and charts - Statistical significance - Multi-survey analysis - Flag poor-quality responses - Sentiment analysis - Crosstabs - Connect your workflow Enterprise Custom Quote Available It includes: - Custom response limits - Real-time results and charts - Export to CSV, XLS, PPT, PDF, SPSS - Statistical significance - Rule-based tagging - Connect your workflow - Zoom integration - User management and reports - Single sign-on (SSO) - Centralized billing and GSA - US, Canada, or EU data center - Enhanced governance and security Value for money 4.4 (6,523) 4.4 Based on 6,523 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (5832) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (5,832) 4.3 Based on 5,832 reviews ## User reviews Overall rating 4.6 Based on 10,499 reviews Filter by rating 5(6846) 4(3015) 3(498) 2(91) 1(49) Mentioned topic Sorted by most recent Emma H. Comms Coordinator Non-Profit Organization Management ### "Clean, engaging survey setup" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 23, 2026 Pros The survey design is high quality on the UX side, engaging for the user, and easy to navigate. In my opinion, survey completion retention was higher. Cons There were some limitations on the free version that I would have loved to experiment more with before paying for the full version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Wei Jie L. Manager Food & Beverages ### "Easy Way to Create Surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 22, 2026 saves time when I need to create and distribute a survey quickly and collecting responses is straightforward. Pros The interface is straightforward, and I can put together a survey and start collecting responses quickly Cons Some useful features and customization options are limited to the paid plans. But it is expected though Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LL Leo L. Designer Art Design ### "Easy-to-Use Survey and Feedback Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 August 21, 2026 Intuitive and reliable platform for creating surveys, collecting responses, and analyzing feedback. While the free version has some limitations, the platform is a good choice for both personal and professional surveys. Pros Creating and sharing surveys simple and convenient. It offers a good selection of templates, question types, and customization options. The reporting and data analysis features are also useful for quickly understanding responses and collecting feedback. Cons Some of the more advanced features are only available with paid plans, which can be limiting for users on a budget. The pricing can also feel expensive depending on the number of responses and features needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EL Eduardo L. Safety Coordinator II Construction ### "Surveys Made Easy With SurveyMonkey!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2026 Overall, my experience with SurveyMonkey has been really positive. It’s easy to create surveys, customize questions, and share them with people without making things complicated. I also like how simple it is to review the responses and get a quick sense of the feedback. The templates are handy too, especially when you want to put something together fast. There are a few limitations with the free version, but overall, SurveyMonkey makes collecting feedback feel quick, organized, and pretty stress-free. I’d definitely use it again. Pros SurveyMonkey has been really great to use. It makes creating and sending surveys feel super simple, even if you’re not very tech-savvy. I like how easy it is to customize questions, share surveys, and see the results in a clear way. The templates and different question options are also really helpful when you want to get something set up quickly. Overall, it saves a lot of time and makes collecting feedback way less of a hassle. Definitely a solid tool if you need to create professional-looking surveys without overcomplicating things! Cons One downside with SurveyMonkey is that some of the better features are locked behind paid plans. If you’re just using the free version, you can run into limits pretty quickly, especially when you want more customization or advanced options. It can also take a little time to figure out where everything is when you first start using it. That said, once you get the hang of it, it’s still pretty easy to use overall. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Melissa R. Manager Consumer Services ### "Great interface but costly pricing tiers" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 August 20, 2026 A highly reliable and user-friendly platform for gathering data. While the advanced features are great for teams, individual users might find the pricing steep for occasional projects. Pros Easy template selection and intuitive interface. Creating a survey takes minutes because the pre-made question sets are highly customizable. Cons Expensive premium tiers and heavy restrictions on the free version. It feels frustrating to hit a paywall just to export basic data or view more than a few responses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Meenu R. PTM Accounting ### "Survey monkey is best " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2026 My overall experience is great about surveymonkey.with it no fix time to do it.you can earn money,gift cards. Pros I really like surveymonkey because you can earn extra money by doing surveys.you can used on phone or computer make it strong. Cons I like everything about it.there’s nothing that I don’t like about it.it can be done or earn money by sitting at home. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BH Braden H. Senior Product Designer Design ### "A Surprisingly Useful Tool for Understanding Users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 18, 2026 SurveyMonkey has become a handy part of my feedback-gathering process. It isn't a replacement for dedicated user research tools, but it works really well when I need quick, structured input from a larger group. The biggest advantage for me is the balance between simplicity and useful data it lets me get feedback out quickly without making respondents work too hard to understand the survey. Pros The interface is clean, the survey-building experience feels approachable, and the range of question types gives me enough flexibility for usability feedback and customer research. I also find the response summaries useful when looking for recurring themes before going deeper into the raw data. Cons The experience becomes a little restrictive when you want highly customized surveys or more sophisticated analysis. Some of the better design and reporting controls are reserved for paid tiers, and I occasionally wish there were more flexibility around presenting survey results. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NW Nathaniel W. Chef Food Production ### "Observation primate" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 17, 2026 Although I found that Survey monkey was a little bit easier to use that because they put everything into one category surveys for employee and company engagement easy to use. Pros It was an easy app to use throughout the company that I work for as far as getting Survey across as incentives for even employee to management communications to improve on certain things inside of the restaurant. Cons The fact that certain centers were very small that I wasn’t able to handle all of them all at once, rather having them spaced out in little small increments Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PP Pritam P. Early Childhood Educator Education Management ### "It works just fine for collecting basic feedback." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 16, 2026 It gets the job done when we’re looking for customer insights, and it doesn't give us any major headaches. Sure, it’s not the cheapest option out there, but it’s reliable and the whole team can figure it out on their own without any formal training. It works well enough for a growing company that needs quick feedback loops but isn't trying to run massive research operations. Pros We mostly use it for post-event surveys and checking in with customers every now and then. The templates are a lifesaver when we’re in a rush to get something sent out the same day. Plus, the question logic actually works without much fuss, and exporting to Excel is simple enough that our small team can handle the data ourselves without needing any fancy extra software. Cons The pricing jumped way up once we hit their response limits, and honestly, that happened a lot faster than we expected during our product launch. Some of the branding options feel pretty locked down on our current plan, too. It’d be great to have more flexibility with question types, and I’m just over being constantly upsold to the enterprise tiers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Fabrizio A. Business Development Publishing ### "I'm SurveyMonkey addicted" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 16, 2026 I foud the tool as the easy and functional for run quickly survey, tracking and download the results. Pros I'm using for run survey for Probiotic Scanner, it easy to use for develop new survey, and you can dovnload all info in all format file that you like Cons I think still some room for improvement for the database target management and for sample acquisition Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reasons for choosing SurveyMonkey Mi sembrava economicamente più valido e sopratutto aveva una gestione più intuitiva Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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