# Page 15 | SurveyMonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is SurveyMonkey the right Survey solution for you? Explore 10455 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/253516/SurveyMonkey/reviews --- SurveyMonkey 4.6 (10455) [View alternatives](https://www.capterra.com/p/253516/SurveyMonkey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Page 15 - Reviews of SurveyMonkey ## Showing most helpful reviews Showing 351-375 of 10455 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sophie S. Operations Manager Education Management Used the software for: Less than 6 months ### "Great resource for surveys" October 18, 2024 5.0 Overall, a very helpful platform which makes creating complex surveys easy. Would recommend for businesses needing to conduct more complicated analysis. Pros Really good user interface and fantastic analytics to easily break down results. Cons The premium version can get very expensive, so depends on the survey needs of the business. Review Source VR Verified Reviewer Business Intelligence Analyst Higher Education Used the software for: 1-2 years ### "Active SurveyMonkey User" June 20, 2024 5.0 SurveyMonkey has played a vital role in helping us reach respondents in our organization. Creating and managing forms is easy to do and the data feeds into other platforms which makes our work process easy. Pros I like how easy it is to use SurveyMonkey "out of the box". A form author would have few barriers to customizing and deploying a well-designed and visually pleasing form in a short amount of time. Cons There is no glaring issue that I have experienced with SurveyMonkey. Review Source KB Kristen B. Media aide Education Management Used the software for: 1-2 years ### "SpiderMonkey" September 6, 2024 5.0 quick and user friendly, so easy to set up and send out to other Pros very easy to use, great access, when ever i used this service i was happy with the quality. Cons none, i loved everything about this service. Review Source DL Dawn L. Office Manager Consumer Services Used the software for: 2+ years ### "Great survey tools" August 23, 2024 5.0 Its easy to set up and use and get results quickly Pros Easy to set up and implement. Super simple to get going Cons The ability to see who was filling out surveys Review Source JK Josephine K. Sustainer Consumer Services Used the software for: 6-12 months ### "Survey monkey review" August 30, 2024 5.0 I used it for junior service league in so many different ways. Pros Super easy to use. Had many different options to create tasks and share with group. Cons I didn't like That you have to login each time. Review Source usman A. Civil Engineer Civil Engineering Used the software for: I used a free trial ### "Survey Monkey for your data collection needs" August 30, 2024 4.0 Pros The tool is good for gathering data for a topic. Cons The interface lacks advance options available in other competing tools. Review Source TW Toshia W. Beauty blog Cosmetics Used the software for: 6-12 months ### "The best survey app available " June 24, 2024 5.0 I absolutely love survey monkey it has helped our business tremendously and I will continue using survey monkey and I suggest it to everybody I I know. Pros If you need to do surveys for your research definitely to survey monkey I love to being able to customize each question to my business. Cons Maybe be able to change that you know the the fonts and the colors and be more customizable that way. Review Source Gaëtan G. VP PMO and Delivery Information Technology and Services Used the software for: 1-2 years ### "Very efficient survey management tool" June 26, 2024 5.0 Overall I could save a lot of time using Survey Monkey to build high performing surveys about Customer satisfaction. The results provided on the Reporting dashboards were clear and I could find easily how to improve my customers satisfaction. But this tool requires to spend a significant budget. Pros The AI-based helper is really a plus when it comes to building precise and insightful survey questions: a lot of time saved and high quality results. Cons The price of the plans, it's quite a budget if you are not a pure player but use Survey Monkey from time to time to get insights of Customer satisfaction. Review Source RF Roderick F. Owner Marketing and Advertising Used the software for: 2+ years ### "SurveyMonkey is a simple win" July 14, 2024 5.0 Pros SurveyMonkey gives you easy access to a survey creator to present to the desired individuals to get the answers you need. It's easy to use on the user's end also. Cons I haven't run into any issues regarding SurveyMonkey. It's simple and they don't complicate it. That's the path they need to stick with and keep on winning. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Google Docs is okay, but it doesn't look as good. You want people to trust the survey, so it makes sense to switch. Review Source GD Grace D. Advocate/Facilities Associate Individual & Family Services Used the software for: 2+ years ### "A versatile tool for collecting, disseminating, and/or digesting any desired data " August 27, 2023 4.0 Overall, survey monkey, has a TON of very valuable uses and is generally user friednly for all levels of experience both on the user side as well as with those developing and deploying their products. The features that allow for real-time data collection with the ability to report that data live, have been crucial in my workplace. I hope these in-the-moment capabilities will continue to increase the ability of all workers, to hold those in power accountable, as well as allow for the demand of responsiveness at the time those responses are needed. :) Pros I appreciate the range of access to their products, that comes at no cost! aka the features that are Free :) I don't use their products enough to warrant a paid subscription, so being able to create a survey occasionally has been great for a committee I'm on, within my organization. Also being able to use polls to gauge real time reactions to changes within our workplace has helped drive pushback to undesired policies and also increase engagement of co-workers from seeing our peers wrestling with similar feelings/concerns, as they are happening. Cons As a user of a couple survery's that were sent to me from partner agency's - outside of my organization (which I tried to respond to while using my work computer & email) I could not tell if my response had been submitted at the end of the survey. One was to register for a training and the last page of the survey monkey registration questions was very confusing as to whether my information had been processed successfully and if I was in fact done with the registration form. I tried to re-enter the information multiple times but each time ended at the same spot. The page included a header on how to create your own survey monkey product but did not direct me on my status or next required steps. I had a very similar experience when presented with an employee feedback survey from a community based organization and I still don't know whether my survey responses were included in that analysis of work satisfaction! Review Source Lamia W. Managing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Good functionality" June 10, 2024 4.0 Generally good, especially ease of use. But I feel they miss a trick by limiting the free trial with no data exports Pros I like the usability and functions, and the ease of use is excellent Cons The free trial doesn't allow data export Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp had more steps to reach the same goal Review Source VR Verified Reviewer Blogger Online Media Used the software for: 2+ years ### "Great Option" June 8, 2023 4.0 Overall, SurveyMonkey is a great option for businesses and individuals who need to create and distribute surveys. It's easy to use, affordable, and offers powerful analytics tools. However, if you need to create complex surveys or are concerned about data security, you may want to consider a more specialized survey tool. Pros User-friendly: SurveyMonkey is very easy to use, even for people with no experience in survey creation. The drag-and-drop interface makes it simple to add questions, customize the look and feel of the survey, and set up advanced features like branching and logic.Affordable: SurveyMonkey offers a variety of pricing plans to fit any budget. The free plan is a great option for small businesses or individuals who only need to create a few surveys. Paid plans offer additional features and functionality, such as unlimited surveys, advanced reporting, and data export.Powerful analytics: SurveyMonkey's analytics tools make it easy to understand your survey results. You can view charts and graphs, filter data, and export results to Microsoft Excel or CSV files.Integrations: SurveyMonkey integrates with a variety of other popular business apps, such as Salesforce, Google Analytics, and Microsoft Office. This makes it easy to collect data from your surveys and sync it with your other business systems. Cons Limited customization: SurveyMonkey's templates and themes provide a good starting point, but you may find that you need to customize the look and feel of your surveys to match your brand or corporate identity.Not ideal for complex surveys: SurveyMonkey is best suited for simple surveys with a few questions. If you need to create a complex survey with multiple branching questions, logic, or other advanced features, you may want to consider a more specialized survey tool.Data security: SurveyMonkey takes data security seriously, but there have been some security breaches in the past. If you're concerned about data security, you may want to consider using a more secure survey tool. Review Source MH Mahmoud H. Graduate Student Research Used the software for: I used a free trial ### "Quick, easy to create and use " September 5, 2024 5.0 Pros Free to use basic features. Presentation of results. Very easy to setup polls/surveys Cons Free version at the time had advertisment but expected to be fair Review Source VR Verified Reviewer Intern Accounting Used the software for: Less than 6 months ### "User friendly interface" July 1, 2024 2.0 Ease of Use: SurveyMonkey’s intuitive interface allows users to quickly create and distribute surveys without needing extensive training or technical expertise. The drag-and-drop functionality and pre-built templates streamline the survey creation process. Pros User-Friendly Interface: SurveyMonkey is known for its intuitive and easy-to-use interface, making it accessible for users of all skill levels Cons Cost: While there is a free version, many advanced features are only available in paid plans, which can be expensive for some users. Review Source Javaid A. IT Specialist Automotive Used the software for: 2+ years ### "The Most pwerful tool for Survey" June 12, 2023 5.0 Pros Ease of use: SurveyMonkey is known for its user-friendly interface, making it easy for anyone to create and distribute surveys without needing technical expertise.Flexibility: SurveyMonkey offers a wide range of question types, survey templates, and customization options, making it suitable for a variety of survey needs and audiences. Cons One of the most common complaints is the pricing structure. Some users have found that the pricing can be expensive, especially for businesses that need more advanced features Review Source VR Verified Reviewer Volunteer Computer Software Used the software for: 6-12 months ### "Survey Monkey review from the perspective of a healthcare student/worker" June 18, 2023 5.0 Amazing, Helpful, productive Pros SurveyMonkey is very helpful, easy to understand and it provides a variety of features which help in saving time and boosting productivity Cons SurveyMonkey is a little bit difficult to understand but that's easy to deal with. it's just a matter of time Review Source MT Martha T. Senior Manager Human Resources Used the software for: 2+ years ### "User-friendly survey solution - SurveyMonkey review" June 28, 2023 5.0 In Human Resource I use Survey monkey mainly for Employee Engagement Surveys; Training Needs analysis, Organizational climate health.The Data gather help me to make decisions and policies/processes that are employee-centric to higher levels of employee commitment, enhance employer brand as a best place to work and ultimate maximize overall staff productivity Pros SurveyMonkey is a user-friendly fast to assimilate and caters for wide range of survey needs . The survey process is easy and smooth and the analytics tools are great. Customizing questions feature allows you to tailor the survey to your specific objectives and target audience. This helps gather high quality data that leads to valuable data that in turn helps in well-informed decision-making Cons Maybe improve on price structure to a more pocket-friendly Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing SurveyMonkey Mostly on account of a) user-friendliness and b)) the specifics of the survey requirements Review Source IC Ingeborg C. Director Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Mehrsprachige Umfragen zu erstellen ist fast unmöglich" August 10, 2023 3.0 Nach Abschluss unseres komplexen Service (Überseeumzüge) bekomme ich durch Survey Monkey hoffentlich differenzierte Rückmeldung. Dies soll uns helfen, unseren Service weiter zu verbessern. Pros Das Umfragetool ist sehr gut und nützlich, und es ist gut erklärt. Cons Die Methode, eine CSV-Datei zur Übersetzung zur Verfügung zu stellen, klappt in der Praxis gar nicht. Diese Option ist unausgereift. Siehe oben.Dazu kommt: es gibt KEINE Hotline, die hilft, das Problem zu lösen. Review Source Esther T. Journalist Broadcast Media Used the software for: 1-2 years ### "My cool reviews" October 1, 2021 5.0 It has been so great using it especially in knowing the customers feedback regarding the services offered. It's enjoyable/Entertaining especially when filling the answers. Pros The software has a perfect support system that everything is so clearly laid out. The fact that it's easy to use and each step laid out clearly and precisely. The surveys are both easy and fun to fill on this software for example easy scale questions. Cons I don't have any negative experience on survey monkey . The software has been of great help to our organization. Review Source Priya H. Transcriptionist/ Translator/ Subtitle/ Research Research Used the software for: Less than 6 months ### "My Survey creation experience using Survey Monkey" June 30, 2023 4.0 I am solving a lot of business problems with Survey Monkey like analyzing people's behavior and experience of using a product or a service. I realized many benefits like I got more than enough responses along with clarity and results as per expectation. Pros The clear, quick, short and simple format are most impactful. The product is surely easy to use. My integration process with Survey Monkey was made easy no doubt. Cons There is only one feature that can be improved is that in case there is any possibility of error in future it can be avoided. The Survey Monkey basic feature in the pricing section has limitations is the reason why its difficult to use. Integration with my existing business was not much difficult. Review Source Oscar P. Captioner Hospitality Used the software for: 1-2 years ### "A different way to make surveys " August 14, 2021 4.0 It’s a exceptional app/software that has allow me to make my surveys more creative and attractive to the people’s view. Pros I like how the hole integration of building your own survey is very intuitive and easy to use and customize, which is a critical feature in order to make your surveys more creative and unique, this comes with even more features to use and try, definitely more to discover. Cons It still needs more options to customize your survey, because it has a limited amount of features that allows you to make a more unique look on your survey. Review Source EM Edward M. Jefe de Marketing Used the software for: 2+ years ### "Professional Survey Creator " January 10, 2018 4.0 Survey Monkey has benefited the company that I work for because it allows us to quickly create surveys that are professional and that make it easy for people to respond. The feature that allows you to filter responses has been one of the most beneficial for my company as it helps us to ensure the people that respond to our surveys are the intended audience. For example, if we want to survey supervisors, Survey Monkey allows us to have the first question of a survey ask if the respondent is a supervisor. If the respondent answers no, that they aren't a supervisor, we can immediately have them directed to a thank you page that explains how we appreciate them taking the time for the survey but that at this time we are only seeking responses from current supervisors. It has been a feature that has helped increase survey response accuracy and save the time of those people who are responding because if they aren't the audience we are looking to survey, we immediately filter them out with the first question so they aren't wasting their time responding and so that we aren't wasting time sorting responses that aren't valid four our purposes. Pros The thing about Survey Monkey that I like best are its survey templates. Survey Monkey has so many templates of surveys that are professionally built and designed. The questions that are in the templates are diverse, educated and are all designed with the purpose of the survey in mind. Each question in the templates have its own purpose and is important for the bottom line. I like that if you want to use a template but don't want a specific question or you want to add an additional question or edit an existing question - you can. Survey Monkey's templates are fully customizable. Cons I do not like that the Survey Monkey logo and branding appear on all surveys that you create with Survey Monkey. The branding even appears in most of the paid versions of Survey Monkey. I think that - especially if you are paying for an account, that you should be able to opt-out of having the Survey Monkey advertising or branding on your surveys. This is important because when you distribute a survey, you do so with the intention of getting as many responses to the survey as possible. In order for people to participate in surveys - especially electronic surveys, they must trust the source. I have found that many people are concerned when responding to electronic surveys that their answers or personal information will be shared. With the Survey Monkey branding - especially for people that are not familiar with Survey Monkey, it could decrease the likelihood of people trusting the source and responding. I think that all versions of Survey Monkey - even the free account - should have the option to remove the branding. However, I especially think that the paid accounts should have the option to remove the branding. Review Source MA Mohammad A. Software developer Computer Software Used the software for: 2+ years ### "SurveyMoney is one way to collect data with no hard work." March 12, 2023 5.0 I used it for years and felt very happy that we have this option. Pros It has all what you are thinking of (templates, great interfaces, good support). Cons The website is loaded with stuff therefore it might be easy for few to go around. Alternatives considered [LimeSurvey](https://www.capterra.com/p/145614/LimeSurvey/)[Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) Reason for choosing SurveyMonkey They both has good features yet we did not find everything we looked for. Switched from [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) Good but not perfect compared to the features from Monkey Survey. Review Source IF Imtiaz F. Associate professor Higher Education Used the software for: 6-12 months ### ""SurveyMonkey"- Awesome Market And Marketing Research Tool" June 6, 2021 5.0 Great experience and helpful for making survey. Pros The best feature about survey monkey is.. 1. Survey monkey has a great user interface and easy to use. 2. Easy to export data in excel. 3. Make a contact list that helps to used in future reference. 4. The analytics are excellent and comprehensive helps to follow-up survey process. 5. Survey builder is best and gives lots of customization options. 6. You can add more question and pages on that template, see customer response and number of participants involved in the survey. 7. Premium plan are some costly than basic plan but premium plan gives some advance facilities. Cons There are some feature to dislike .. 1. Free version doesn't provide all feature that actually you want. 2. Feature are limits in basic plan than the premium ones. 3. Premium plan are higher price on monthly basis, so it's only affordable for commercial survey creator and rich ones. 4. I think should improve their customer service. Reason for choosing SurveyMonkey For their great performance over same others tools. It's easy way to handle and making professional survey that helps us market and marketing research. Review Source VR Verified Reviewer Artist Marketing and Advertising Used the software for: 1-2 years ### "Unsure Who To Blame ..." March 9, 2021 3.0 The idea behind digital survey taking is incredible, tech does soooo much for the modern world, but when it comes to surveying, marketing, or attempting to do any type of consumer data collection for means of attaining any type of accurate analysis, I dont know if we will ever have a model for selecting candidates that actually benefits and represents a person or company in the totality which we are seeking. The human psyche is astronomical, our decision making process is based on so many different factors that often contradict, none the less its still right, and sometimes wrong. In saying that, the ease of use is incredible, implementation and all things office & "paperwork" are a breeze, however I don't know if it would have been worth it financially to keep it around. Also the time it takes our staff to sort through the data and try to create a system for receiving more accurate results based on the information we seek is outstanding. Most people do not have the time that it takes to complete an in depth questionnaire without some sort of compensation. It will take a while to create a system that returns the results we seek, and that is assuming the survey taker is HONEST!!! Truly incredible. A huge task if you use the software for anything other than entertainment. Pros Ease of use, functionality for simple tasks or very basic data collection. Price. Easy to understand dashboard, mostly user friendly. Cons Results were not quite what we were seeking, and it wasn't until we used the software on our own did we find out the complexity behind receiving accurate data. We were being phased out when we shouldn't have been and took some time to figure out that maybe the problem lies behind what we are geared towards, the data we seek, and the problems we try to solve for people. Data collection dependent on societies psyche or judgement forming depends on so much, mostly their ideas and experiences in their reality, which may be wildly different than others, based on the same or different factors. So long story short our results were not what we were seeking and its extremely time consuming creating a model for accurate questioning. Reason for choosing SurveyMonkey Popularity; a few other products were selected but I was on the team that worked with this software. It seemed like it had been around long enough publicly to trust getting accurate results. You will find that a lot of people still shy away from marketing or data collection. They want to be alone in their worlds, free of computers and information seekers lol. Some, very funny people. Its a huge project that maybe someone will master one day. How incredible would that be??? Its unimaginable. Truly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.