---
title: "Page 2 | SurveyMonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Page 2 - Is SurveyMonkey the right Survey solution for you? Explore 10519 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/253516/SurveyMonkey/reviews/?page=2"
page_type: "reviews"
language: "en"
publication_date: "2026-10-19"
---

SurveyMonkey

4.6 (10519)

[View alternatives](https://www.capterra.com/p/253516/SurveyMonkey/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 19th, 2026

# Page 2 - Reviews of SurveyMonkey

## Showing most helpful reviews

Showing 26-50 of 10519 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

cF

christopher F.  
Software Systems Consultant  
Computer Software  
Used the software for: 6-12 months

### "Easy, Reliable, and Great for Quick Feedback"

August 15, 2026

4.0

Overall, SurveyMonkey has been a reliable and easy platform for collecting feedback and running quick surveys. It’s straightforward, stable, and works well for both small teams and larger groups who need simple, effective data collection.

Pros

I liked how simple it is to create surveys and gather feedback without needing any technical skills. The templates, logic options, and clean interface make the whole process fast and efficient.

Cons

Some of the advanced features are locked behind higher‑tier plans, which can feel limiting. Reporting could be more flexible, and exporting data sometimes requires extra steps.

Alternatives considered

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[Typeform](https://www.capterra.com/p/137289/Typeform/)

Reason for choosing SurveyMonkey

I chose SurveyMonkey because it offers more structure, better logic options, and cleaner reporting than the alternatives. It’s easier to manage larger surveys, and the overall workflow feels more polished and reliable.

Review Source

DH

Dario H.  
Workplace Program Specialist  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Easy to Use and Encourages Engagement"

October 16, 2026

5.0

We've used SurveyMonkey for everything from client surveys on our performance to gauging employee satisfaction. In my experience, it can be tough to get people to participate in surveys. But SurveyMonkey's engaging interface and non-demanding format seems to convince even the most time-pressed team member to participate. We've used other platforms in the past, but SurveyMonkey has noticeably improved engagement for our surveys.

Pros

SurveyMonkey was easy to use and made it easy to quantify engagement and results. It required minimal technical skill and was designed well for even the least tech savvy users.

Cons

As more of a techie, I would have loved more advanced technical options for modifications. But for the vast majority of users, its interface is made to impress.

Alternatives considered

[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)

Reason for choosing SurveyMonkey

We felt that SurveyMonkey better suited our goal of providing and easy to use, engaging survey interface.

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

We wanted a more customized and engaging experience for customers.

Review Source

Kamal H.  
Director of Operations  
Arts and Crafts  
Used the software for: 1-2 years

### "Easy-to-Use Survey Tool With Strong Reporting Features"

October 1, 2026

5.0

My overall experience with SurveyMonkey has been very positive. The platform is reliable, user-friendly, and efficient for collecting feedback, conducting research, and managing surveys of various sizes. It offers a good balance between ease of use and advanced functionality. While some premium features require a paid subscription, the platform consistently delivers accurate data collection and useful reporting tools that save time and improve decision-making.

Pros

SurveyMonkey is very intuitive and easy to use, even for users with limited technical experience. Creating surveys is straightforward, and the platform offers a variety of question types, templates, and customization options. I also appreciate the real-time reporting and data visualization tools, which make it easy to analyze responses and share results with stakeholders.

Cons

Some of the most useful features, such as advanced logic, detailed analytics, and certain export options, are only available with higher-tier paid plans. The pricing can feel expensive for individual users or small organizations, and the free version has limitations that may become restrictive for more complex projects.

Alternatives considered

[Doodle](https://www.capterra.com/p/142620/Doodle/)[Typeform](https://www.capterra.com/p/137289/Typeform/)[SurveyMars](https://www.capterra.com/p/10021144/SurveyMars/)

Reason for choosing SurveyMonkey

I chose SurveyMonkey because it offered the best combination of ease of use, advanced survey functionality, and robust analytics. Compared to alternative products, SurveyMonkey provided more flexible survey design options, strong question branching capabilities, customizable templates, and intuitive reporting tools. I also found the platform to be reliable, user-friendly, and scalable for both simple feedback collection and more complex research projects. The ability to distribute surveys across multiple channels and quickly analyze results made it the best fit for my needs.

Switched from

[Doodle](https://www.capterra.com/p/142620/Doodle/)

I switched from Doodle because I needed a platform with more advanced survey and data collection capabilities. While Doodle works well for scheduling and simple polls, SurveyMonkey offers greater flexibility in survey design, question branching, customization, response tracking, and analytics. The reporting features and ability to collect more detailed feedback made it a better fit for my needs, especially when conducting research, gathering stakeholder input, or analyzing survey results.

Review Source

VR

Verified Reviewer  
Founder  
Computer Software  
Used the software for: 2+ years

### "A Reliable tool - Just be ready to pay for the good parts!"

June 27, 2026

4.0

SurveyMonkey is the kind of tool I never worried about — it just worked, every time, and that reliability is worth something when you're running a business and don't have time to babysit your software. For the moments where I needed credibility, decent analytics, and the ability to actually reach respondents, it delivered without drama. But the value equation is genuinely mixed. As an owner watching every line item, I felt the cost constantly, and the way useful features are parceled out across tiers left me feeling like I was always one upgrade away from what I needed. If your survey needs are simple and occasional, this is probably overkill and overpriced — a free or cheaper tool will do. But if feedback is a regular, load-bearing part of how you run things, and you value dependability and respondent trust over saving a few dollars, it earns its place. I'd recommend it with my eyes open: a strong product that asks you to pay a premium for the privilege.

Pros

Genuinely easy to get going. I had a customer satisfaction survey built and out the door in under twenty minutes the first time I used it. The drag-and-drop builder doesn't fight you, and the template library covers most of what a small business actually needs — NPS, post-purchase feedback, employee pulse checks, basic market research — so you're rarely starting from a blank page. The brand name earns trust. When a survey link says SurveyMonkey, people recognize it and actually open it. My completion rates were noticeably better than the home-grown forms I'd cobbled together before, which matters when you're trying to squeeze signal out of a small customer list. Reporting that's genuinely useful. Real-time results, clean charts, and filtering/cross-tabbing that let me slice responses by segment without exporting anything. For making a quick call after a launch, the built-in analytics were more than enough. It scales with the question. Skip logic and branching let me build something reasonably sophisticated when I needed it, and the integrations (it plugged into the tools I was already using) meant responses didn't just sit in a silo. SurveyMonkey Audience is a real differentiator. When I didn't have my own list to survey, being able to buy access to a respondent panel for some early market research was something most cheaper tools simply can't offer.

Cons

The pricing is the thorn in the whole thing. It's expensive relative to what's out there, and the plans are structured in a way that constantly nudges you toward the next tier up. Half the features I actually wanted — advanced logic, certain exports, removing their branding, more team seats — lived behind a higher plan. The feature-gating feels nickel-and-dimey. Things competitors hand you for free (or that feel like they should be standard) are paywalled, and you don't always realize it until you hit the wall mid-project. Annual billing pressure. The monthly price is steep enough that you're effectively herded into an annual commitment, which is a tough ask when you're a small operation trying to stay flexible. Support is thin on the lower tiers. Reaching an actual human when something went sideways was slower than I'd have liked. It can feel dated. Next to the more modern, conversational survey tools, the respondent experience is functional but not exciting — fine for B2B, less so if you're trying to make a survey feel like part of your brand.

Alternatives considered

[Typeform](https://www.capterra.com/p/137289/Typeform/)

Reason for choosing SurveyMonkey

It's cheaper and more design-forward than SurveyMonkey.

Review Source

Nikitha Y.  
AI Proposal Intern  
Computer Software  
Used the software for: 1-2 years

### "Easy-to-use platform for survey design and feedback collection"

September 21, 2026

5.0

My overall experience with SurveyMonkey has been positive. The Ease of Use makes it straightforward to create and distribute surveys, while the Survey Design features provide flexibility for different types of feedback collection. Review Feedback is useful for understanding responses and identifying patterns, and the platform can support Team and Employee Engagement by making it easier to gather opinions from groups. File Sharing is also convenient when results need to be shared with collaborators. Overall, I believe SurveyMonkey provides good Value for Money for users who need a practical platform for survey creation and feedback collection.

Pros

SurveyMonkey is easy to use and provides good value for money for creating surveys and collecting feedback. The Survey Design tools make it straightforward to create questions, organize surveys, and customize them for different purposes. Review Feedback is particularly useful for understanding responses and identifying common trends. The platform can also support Team and Employee Engagement by making it easier to collect opinions and feedback from groups. File Sharing and exporting options are useful when survey results need to be shared with others.

Cons

Creating more detailed surveys can take some time, especially when working with different question types, response settings, and customization options. Managing a large number of responses can also require additional organization when analyzing results. I have occasionally encountered minor usability issues when editing or reviewing surveys. I have limited direct experience with Customer Support, so I cannot strongly evaluate that aspect.

Review Source

EL

Eduardo L.  
Safety Coordinator II  
Construction  
Used the software for: 2+ years

### "Surveys Made Easy With SurveyMonkey!"

August 20, 2026

5.0

Overall, my experience with SurveyMonkey has been really positive. It’s easy to create surveys, customize questions, and share them with people without making things complicated. I also like how simple it is to review the responses and get a quick sense of the feedback. The templates are handy too, especially when you want to put something together fast. There are a few limitations with the free version, but overall, SurveyMonkey makes collecting feedback feel quick, organized, and pretty stress-free. I’d definitely use it again.

Pros

SurveyMonkey has been really great to use. It makes creating and sending surveys feel super simple, even if you’re not very tech-savvy. I like how easy it is to customize questions, share surveys, and see the results in a clear way. The templates and different question options are also really helpful when you want to get something set up quickly. Overall, it saves a lot of time and makes collecting feedback way less of a hassle. Definitely a solid tool if you need to create professional-looking surveys without overcomplicating things!

Cons

One downside with SurveyMonkey is that some of the better features are locked behind paid plans. If you’re just using the free version, you can run into limits pretty quickly, especially when you want more customization or advanced options. It can also take a little time to figure out where everything is when you first start using it. That said, once you get the hang of it, it’s still pretty easy to use overall.

Review Source

Mai M.  
Managing Director  
Hospitality  
Used the software for: 2+ years

### "Survey swiftly with SurveyMonkey!"

April 17, 2026

5.0

I have used SurveyMonkey for years and it has always been the gold standard! Now it has even improved its relevancy with the addition of the AI generated surveys. I still use the template surveys but the ability to create my own with a single prompt has been super helpful!

Pros

I'm loving being able to use the template surveys as well as the AI generated surveys that provide a more customized approach!

Cons

NO cons! I love the way SurveyMonkey has adapted and introduced the AI generative features! It's staying relevant and super helpful to my team of event planners!

Review Source

VR

Verified Reviewer  
Sr. Dir. Support and Operations  
Computer & Network Security  
Used the software for: 2+ years

### "Reliable, Flexible, and Affordable Survey Platform"

December 19, 2025

4.0

Overall, SurveyMonkey has been a dependable tool that meets most of my needs without unnecessary complexity. It’s quick to get surveys up and running, offers clean analytics, and works well across teams. Despite a few technical and integration quirks, it remains my go-to survey solution due to its stability, affordability, and thoughtful design. At this point, I’m very satisfied and don’t see a reason to switch to another platform.

Pros

SurveyMonkey makes it incredibly easy to design, configure, and launch surveys in just a few minutes. The interface is intuitive enough for beginners but still offers the kind of flexibility that power users appreciate. I especially like the logical flow builder, which allows for conditional questions and branching—features that are often locked behind complex setups in competing products. The platform also gives you solid options for customization, reporting, and data export. Considering the range of features, the pricing is very reasonable, offering great value for most business use cases.

Cons

While the interface is well-designed overall, certain functions such as advanced rule configuration can feel a bit cumbersome. Adding complex logic often involves multiple steps that could be simplified. I also find it limiting that reminders can’t be easily set up through embedded surveys or URL-based links. Another small challenge has been with the Google Sheets integration—when using custom fields, the data ordering sometimes breaks, requiring manual cleanup.

Review Source

CM

Cody M.  
Roofer  
Construction  
Used the software for: Less than 6 months

### "My experience with survey monkey"

August 12, 2026

5.0

Overall, my experience with SurveyMonkey has been positive. I found the platform easy to use, with a straightforward interface that made creating and sharing surveys simple. The variety of templates and customization options helped me create professional-looking surveys without spending too much time setting them up. I also liked how easy it was to collect responses and review the results. Although some features are limited unless you upgrade to a paid plan, SurveyMonkey is still a useful and reliable tool for gathering feedback and information. Overall, I would recommend it to anyone looking for a simple and effective survey platform.

Pros

I like SurveyMonkey because it makes creating and sharing surveys simple and straightforward. The platform offers a variety of professional templates and customization options, which saves me time and helps me create surveys that look polished. I also like how easy it is to collect responses and organize the results in one place. The reporting and analysis tools make it simple to understand feedback and identify important trends. SurveyMonkey is user-friendly, reliable, and flexible enough for different types of surveys. Overall, it helps me gather useful information quickly while making the entire survey process more efficient and convenient.

Cons

What I liked least about SurveyMonkey is that some of the features I wanted were limited or only available with a paid plan. The free version can be restrictive, especially when it comes to advanced customization, reporting, and collecting a larger number of responses. I also found that some of the more advanced options could take a little time to figure out. While SurveyMonkey is easy to use overall, I think the experience would be better if more useful features were included in the basic version and the pricing options were simpler and more flexible.

Review Source

VR

Verified Reviewer  
Senior Business Analyst  
Banking  
Used the software for: 1-2 years

### "Survey Monkey - Best for Simple surveys "

August 25, 2026

5.0

My overall experience with SurveyMonkey has been positive. It is simple, user-friendly, and very convenient for creating basic surveys quickly. The interface is easy to understand, and setting up questions and answer options is straightforward. For simple surveys, it works very well and saves a lot of time. However, for more complex surveys that require advanced logic, branching, or detailed reporting, the free version has limitations and requires an upgrade to a paid plan. Overall, it is a very useful tool for basic survey requirements.

Pros

urveyMonkey is very easy to understand and use, especially for creating simple surveys. Setting up a new survey is quick and straightforward, and adding or deleting answer options using the plus and minus buttons is very convenient. Overall, it is a user-friendly and effective tool for creating basic surveys.

Cons

The main limitation is that many advanced features require a paid plan. For example, when creating more complex surveys that require question logic or branching, these features are not readily available in the free version. Some reporting and analysis features also require a paid subscription. The free version works well for simple surveys, but it becomes limiting when more complex survey logic or reporting is needed.

Review Source

LP

Luke P.  
Head of Support  
Information Technology and Services  
Used the software for: 2+ years

### "Best in the market"

September 21, 2026

5.0

Need to improve the free tier (or simply do not have it) but it is the best in the business for a reason and very easy to use

Pros

Love the drag and drop functions when building surveys, makes creating and editing so easy. The reporting and analytics are top tier too

Cons

Pricing can go a bit crazy and high and the branding options are somewhat limited in scope. On the free tier not being able to see all the replies is very frustrating

Alternatives considered

[Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)

Reason for choosing SurveyMonkey

Better reporting tools and we liked the setup of the surveys

Review Source

HB

Hannah B.  
Senior SEO and Content Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Using Feedback from Your Audience as Content Idea Generator"

August 27, 2026

4.0

SurveyMonkey has proven to be a good research tool for content and SEO purposes. It can help close the gap between information that I have from the website and opinions of the audience. The platform is easy to use, reliable in collecting responses and flexible for conducting research.

Pros

I utilize SurveyMonkey when I want to have some firsthand feedback from my customers and not just depend on analytics. Building surveys doesn't take much time and there is a sufficient number of question types to conduct various research on content, audience, campaigns and so on. I appreciate the possibility to sort out answers and find some common themes that can define content topics, messages, and needs of users.

Cons

Advanced tools and customizations may become pricey. Also, I think that the analysis features could be more helpful for marketers who do in depth audience research.

Review Source

DS

Dominic S.  
operational manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Reliable and Easy-to-Use Survey Platform"

February 24, 2026

5.0

Overall, my experience was smooth and efficient. It’s a dependable platform for building surveys, collecting feedback, and reviewing results without stress. It gets the job done well and is easy to use even for beginners.

Pros

I liked how simple it was to create surveys and analyze responses quickly. The interface is clean, and the tools make everything straightforward.

Cons

Some advanced features require upgrading, and customization options can feel limited on the free plan.

Switched from

[VideoAsk](https://www.capterra.com/p/239248/videoask/)

I switched to SurveyMonkey because it’s more reliable and easier to use. The interface is smoother, the reporting tools are clearer, and it handles data collection better than the previous tool I was using

Review Source

SF

Sam F.  
Chief Technology Officer  
Information Technology and Services  
Used the software for: 2+ years

### "Thanks for actually being able to handle my survey data"

June 30, 2026

5.0

We are now able to identify what health issues our audience wants us to learn about first. We have to manually count all of the paper forms. The HIPAA compliance will protect me from getting sued. This has replaced several old form tools for the clinic and collected response from the webinars.

Pros

It does follow the correct logic paths. My group and I have used this to do some diet surveys and we did not have an error after exporting the previous days webinar data (which was huge).

Cons

However the pages sometimes freeze up entirely. Last week I had a very simple one to five rating question. I found that the tool reported on average and median as opposed to simply reporting how many users selected four. I spent 20 minutes trying to repair the mess in the dashboard while using the tool.

Review Source

YN

Yasmine N.  
Customer Services Manager  
Information Technology and Services  
Used the software for: 2+ years

### "A great product for surveys."

July 1, 2026

5.0

The product has increased employee and customer feedback and made easy for us to conduct both internal and external polls. It has pre made and customizable templates which streamlines surveys.

Pros

SurveyMonkey does well in survey and forms building. It allows us to customize and schedule our surveys according to our preferences and choices. The product also ensures privacy and compliance. Use of the product has promoted team and employees engagement in our organisation. This has speeded up decisions making.

Cons

This is our 6th year since introduction of the product in our organisation and so far so good. SurveyMonkey has worked for us. Its customer support services providers are very responsive.

Review Source

EB

Erick B.  
Director of design and research  
Retail  
Used the software for: 2+ years

### "A great experience with SurveyMonkey"

June 17, 2026

4.0

SurveyMonkey has served us well although we have had some challenges here and there. Through use of the product we have been able to conduct statistical analysis and collect feedback from our employees and customers.

Pros

SurveyMonkey is our sole tool for team and employee engagement. The software is a reliable voice of the customer and feedback management tool. It ensures smooth feedback collection and data analysis. I like its survey design and general ease of use.

Cons

Although the software is is reliable and effective. It has some major challenges that we have been facing from time immemorial. Delayed customer support response and uneffective offline use.

Review Source

DX

Derrick X.  
Marketing Manager  
Consumer Services  
Used the software for: 1-2 years

### "Decent Survey Tool for UK Teams"

August 2, 2026

4.0

I've had a largely positive experience with SurveyMonkey, using it regularly to gather feedback from teams and clients. The platform is user-friendly and feature-rich, allowing me to create and distribute surveys quickly. However, I've encountered occasional issues with data export and analysis, which prevents me from giving it a full 5-star rating.

Pros

SurveyMonkey's ease of use and flexibility make it a great tool for creating and sharing surveys. The interface is pretty solid, and we've had a good experience with it. It's worked well enough for our small team's needs, even with some complex questions.

Cons

One thing that took a bit to figure out was the reporting feature, which can be a bit overwhelming at first. Also, the mobile app could be more intuitive, especially when it comes to editing existing surveys. Not a huge deal, but kind of annoying when you're on the go.

Review Source

SL

Shannon L.  
Executive Assistant  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Easy to use and functional survey platform"

November 23, 2025

5.0

I have used SurveyMonkey for board member and employee surveys and am thrilled with how well it works. Being able to reuse and update previously-created surveys has saved me a lot of time, and my audience members have been able to take the surveys with ease. The options for displaying survey results have allowed us to create easy summaries that aid in decision-making, employee reviews, and policy-changes.

Pros

Easy to use, with flexible design options, great survey summaries. Can create a survey in minutes that are simple and straightforward for my audience. I appreciate that I can copy and update previous surveys that I made, so that I don't have to start from scratch every time.

Cons

I don't have any complaints yet. I have used the platform for board member and employee surveys and it seems versatile enough to provide the privacy options we require.

Alternatives considered

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

Reason for choosing SurveyMonkey

SurveyMonkey had more features and versatility.

Review Source

BL

Brooke L.  
Teacher  
Education Management  
Used the software for: 2+ years

### "SurgeryMonkey is best for feedback"

June 21, 2026

5.0

I used this software as a teacher to receive feedback from surveying my students and it was a very smooth process!

Pros

I loved the ease of use, survey design and scheduling options. Team and employment engagement is phenomenal with this software!

Cons

I don’t have any complaints. I will always leave positive review feedback because of the great customer support and value for money!

Switched from

[Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)

Because surveymonkey has more customizable options!

Review Source

EW

Emilia W.  
Network Support Coordinator  
Facilities Services  
Used the software for: 6-12 months

### "Effective for Gathering Team Feedback"

July 19, 2026

5.0

SurveyMonkey has been a reliable tool for collecting structured feedback across our organization. It saves time, keeps responses organized, and provides useful reporting that helps improve internal processes and team engagement. While some premium features come at an additional cost, the platform is dependable, user-friendly, and delivers good value for regular feedback collection.

Pros

I have used it for internal IT satisfaction surveys, training evaluations, and process improvement requests. The survey builder is intuitive, file sharing is straightforward, and the response summaries make it easy to identify trends without spending hours analyzing data. Customer support has also been responsive whenever we've needed assistance.

Cons

The free version has limited customization and response options. Some advanced survey logic and reporting features require a paid subscription, which may not be ideal for smaller teams with basic needs.

Review Source

Amanda C.  
Young Professionals Chairperson  
Oil & Energy  
Used the software for: 2+ years

### "Fit-for-purpose, simple surveying tool"

March 2, 2026

5.0

Pros

Easy to use and simple interface for both creating and answering surveys. Easy to share results with the appropriate audience.

Cons

Does not help with coming up with questions, suggesting multiple choice answers, or identifying potential bias in questions.

Switched from

[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)

People did not think Microsoft forms was anonymous, since they would often fill out the survey when logged in to their Microsoft accounts.

Review Source

VF

Vincenza F.  
Software Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Flexible Enough for Technical Teams"

August 14, 2026

5.0

I have found SurveyMonkey to be a dependable option for gathering structured feedback from users and internal teams. It handles the basics really well creating surveys, collecting responses, sharing results, and exporting data. It isn't overly complicated, which is probably its biggest strength. For occasional technical or product feedback, it does the job without getting in the way.

Pros

What I like about SurveyMonkey is that I can build and send a useful survey without spending time figuring out the tool itself. The interface feels straightforward, and the templates are a good starting point when I need something quickly. The response summaries are also handy for spotting patterns without having to manually sort through every response.

Cons

The pricing can feel a little high if you're only using the platform occasionally. I also think some of the more advanced reporting and customization options could be included in the standard plans.

Review Source

VR

Verified Reviewer  
physician  
Hospital & Health Care  
Used the software for: 2+ years

### "Everyone goes bananas for Survey Monkey "

September 6, 2025

5.0

I have had positive experiences. Surveys come in all lengths and the format for completion is easily to follow and very user friendly. Even those that consider themselves technologically challenged will not find this easy to use.

Pros

The majority of surveys I complete for my companies use survey monkey. It is very user friendly, seems like it is relatively inexpensive, easy to design and allows employees to give feedback. Alot of times it is used to see if employees feel like we are working together as a team.

Cons

You do face some ads. When you are done it always wants you to use survey monkey for something too. Every company seems to use it, so the burden on employees can be a bit much since it is so readily available.

Review Source

Melissa R.  
Manager  
Consumer Services  
Used the software for: 1-2 years

### "Great interface but costly pricing tiers"

August 20, 2026

4.0

A highly reliable and user-friendly platform for gathering data. While the advanced features are great for teams, individual users might find the pricing steep for occasional projects.

Pros

Easy template selection and intuitive interface. Creating a survey takes minutes because the pre-made question sets are highly customizable.

Cons

Expensive premium tiers and heavy restrictions on the free version. It feels frustrating to hit a paywall just to export basic data or view more than a few responses.

Review Source

VR

Verified Reviewer  
Global Marketing Manager  
Civil Engineering  
Used the software for: 1-2 years

### "A useful tool for marketers, if pricey once you start using it more extensively"

August 6, 2026

4.0

A really useful and versatile tool from a marketing perspective, covering feedback and registrations across a wide range of functions. Just be mindful of the cost to upgrade elements of it!

Pros

Really easy to use and a low skills barrier to entry, super useful for filling both internal and external questionnaires and registrations with a range of different designs- in a small team with a limited budget it can perform a really useful and versatile function

Cons

Paid plans can become expensive once you start building it in to wider business functions- there are additional costs to export data, start working on design elements etc... So worth being mindful of this when you start to use it

Review Source

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