# Page 36 | SurveyMonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 36 - Is SurveyMonkey the right Survey solution for you? Explore 10432 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/253516/SurveyMonkey/reviews --- SurveyMonkey 4.6 (10432) [View alternatives](https://www.capterra.com/p/253516/SurveyMonkey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 36 - Reviews of SurveyMonkey ## Showing most helpful reviews Showing 876-900 of 10432 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Scientist Research Used the software for: 2+ years ### "Survey Monkey for behavioral research" November 22, 2018 5.0 I am the Principal Investigator of a NIH funded study that evaluates the efficacy of digital platforms to deliver behavioral interventions to people with mental illness. We use SurveyMonkey to collect usability and likability data at the end of our study and scrutinize our participants' experience. The software was much appreciated by our participants, as it makes easy and simple to fill our surveys. On the research side, we have appreciated the variety of tools that can be used to build questionnaire as well as the immediate representation of data! Highly recommended! Pros The software is extremely user friendly, the interface is accessible and easy to navigate even for end-users who are not tech savvy, collecting data is fast and efficient Cons The learning curve to get accustomed to the back-end for survey admins can be somewhat steep at the beginning Review Source AA Alhassan A. Research Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "SurveyMonkey made me love designing questionnaires" June 4, 2021 5.0 Overall, I think SurveyMonkey is still the best software out there for beginners looking to design and deploy their first non-paper surveys. Pros The best thing about SurveyMonkey is how extremely easy it is to learn and get used to. My first experience with SM was as a student working on my final year thesis and preparing to send out questionnaires to my respondents. Within 24 hours of visiting their website for the first time, I had already deployed my first survey. The process was so easy and stress-free for me that I earned some money doing it for other students as well. Cons To be honest, until I got introduced to other more robust survey software later as a professional researcher, I didn't find anything about SM that I didn't like. But now, I can say that they lacked a lot of functions that could have made my work so much easier, especially when it comes to handling and managing the incoming data. Review Source Angela V. Campus Lead and Data Specialist Primary/Secondary Education Used the software for: 2+ years ### "Good Tool for Gathering Feedback" November 27, 2019 5.0 I used SurveyMonkey frequently for quick surveys but also used it to do a large survey to gather data from a number of stakeholders about career interests. Pros I could create quick, simple surveys to gather basic feedback or do more complex surveys to gather more comprehensive information. I liked the ability to add logic to questions so the answer to a question determined the next question that was given. I also appreciated being able to determine the kind of question being asked. The premium version gives users the ability to create lengthy surveys without limiting the number of questions or participants. Cons There are some limits to using logic to determine which question will be next. We were not able to set multiple users on the same account so everyone had access to all of the surveys. Review Source YP Yona P. Account Executive Accounting Used the software for: 6-12 months ### "Trustful platform " August 24, 2022 5.0 I have been a user here more than 8 months. It is a trustful platform Pros I like the user friendly support. When we face an issue tgey quickly support. Cons I have positive impression about this platform. Review Source VR Verified Reviewer Content Manager Marketing and Advertising Used the software for: 6-12 months ### "Great tool for simple surveys" January 29, 2020 5.0 It's been a great tool for obtaining feedback and giving people a chance to feel heard. It's easy to use so you can even send out a survey for small projects or something as simple as voting on lunch for a meeting. The design is good enough though that you can use it professionally for client- and external-facing needs. Pros We've used SurveyMonkey both internally and externally for ourselves and for clients. I think that fact alone speaks to how well designed and trustworthy the software is. There's a lot of opportunity to get feedback from employees, clients, and their customers and we've used SurveyMonkey for all of them. It's well-designed and very easy to use, taking only a few minutes to set up a survey and send it out and it gets even easier if you have the survey auto-populated. Given the variety of information you can ask for makes SurveyMonkey a great program. Cons I haven't had any problems, though when we were using the free version I know some people complained about the amount of up-selling that comes with it, but for such a robust program I don't think that's too high of a cost. Review Source JG Jill G. Brand Ambassador Events Services Used the software for: 2+ years ### "Survery Monkey is VERY useful for so many things!" February 2, 2019 5.0 It's something that people from 9 to 90 can use!!!!!!!!!!!! THE BEST PART ABOUT SURVEY MONKEY is the QR code generator! Please do not ever do away with it! Pros Survey Monkey makes data collecting for all the firms I have worked for, very accessable, fun, and insightful! We love that administrators have the ability to look up and aggregate the metrics. When we used Survey Monkey for BIG ORANGE PRODUCTIONS, we were able to answer important information about product demos, customer comments about food, taste, allergy concerns, etc. It was a very portable service, one that was easily recognizable and customizable. Speficically, with BIG ORANGE PRODUCTIONS (marketing company from RI,) a large portion of their data collecting relies on Survey Monkey as a backbone. Cons A few times if I hit a blank field (some key that I know not what it was), I was sent back to the beginning, and all the information that I input was lost. It would be great if SurveyMonkey has "save draft" options. Review Source CP Crystal P. Writing and editing Writing and Editing Used the software for: 6-12 months ### "Survey Monkey is a great place to complete surveys" June 27, 2023 4.0 The benefits are ok. Pros The product is very easy to use and complete. Cons The aspects of this product are not difficult to use. Review Source RC Ramadan C. Student Primary/Secondary Education Used the software for: 6-12 months ### "Very good site " August 25, 2022 5.0 Am solving alot of my retail business with survey monkey Pros The product is easy to use and easy to handle Cons The feathers height are sightly small I would like to improve more Review Source Raahul D. Senior Sales Consultant Education Management Used the software for: 2+ years ### "Get real-time analyis on your surveys with SurveyMonkey" February 12, 2021 5.0 One of the best things about SurveyMonkey is that it provides excellent analytics for your surveys. Just getting response to your surveys is not enough. When it comes to SurveyMonkey, the analytics is really meaning and it helps you make informed business decisions. Pros You can create excellent surveys even if you are not sure what kind of questions that you would want to have in your survey. You can pick from a wide range of sample surveys which are available for you to use. So, it saves you a lot of time when it comes to creating surveys on SurveyMonkey. You can easily circulate your surveys and polls on social media. You can send your surveys via email to your customers to generate a fare net promoter scores. Cons SurveyMonekey site appears to be a little heavy sometimes. Review Source Pedro L. CEO Information Technology and Services Used the software for: 2+ years ### "Easy to use and to implement" February 21, 2024 5.0 Pros It's indeed an easy to use solution and fairly simple to implement in other platforms Cons I would say it would be good to have more advanced and automated options Switched from [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) Zoho was a little outdated back then and also not so good looking Review Source VR Verified Reviewer Vice President Banking Used the software for: 2+ years ### "Great way to crowd source opinions" November 25, 2018 5.0 Pros It's an easy to use way to submit questionnaires over email. Getting responses is a great way to run a focus group without the time and money it takes to run one. Cons The customer service is lacking. It is very hard to talk to someone about the subscription and account when calling or emailing. They have a 1 star review on trustpilot, so many others have had the issues. Review Source SA Sana A. Manager Graphic Design Used the software for: 2+ years ### "Excellent 👌" August 14, 2022 5.0 Pros All the features are my favourite. But I like Customise options. Cons Some bugs are occurring which i don't like Review Source VR Verified Reviewer Desempleada Individual & Family Services Used the software for: I used a free trial ### "Encuestas pagadas" October 24, 2022 5.0 Muy buena forma de obtener recompesas al contestar encuestas. Pros Me gusta que te da puntos y al llegar a cierto puntaje lo puedes canjear. Cons No me gusta que la cantidad de puntos para canjear es muy elevada comparado con el numero de puntaje de las encuestas, haciendo que tardes mas en canjear los puntos. Review Source AM Ashley M. Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Quick and easy way to collect data! " January 17, 2020 3.0 Overall, very positive! Utilizing SurveyMoney for us has opened doors that we otherwise did not know existed & has streamlined the communication between our patients and decision-makers in the department for the future of our services. Pros Utilizing SurveyMonkey within our department has allowed us to gather information/data that we otherwise would not be aware of or take into consideration when making plans/decisions with the future of our department for our customers (patients). Given we are completely reliant on our customers still finding us beneficial - Implementing SurveyMonkey only made sense to collect this necessary data. Cons We received feedback from some users attempting to complete our survey that the view on certain devices (smartphones, tablets) & browsers (Internet Explorer) was difficult. This resulted in increased time to complete the survey/submit information & could potentially deter customers from completing the survey in the future. Review Source Kim W. Chief Operating Officer Professional Training & Coaching Used the software for: 2+ years ### "Easy to use, great functionality" August 10, 2020 5.0 SurveyMonkey is a trusted tool. Users believe it to be reputable and it has all the necessary features without confusing bells and whistles. Pros It is intuitive for the back end user and very user friendly for those taking a survey. Compiling results is easy too. Cons It's frustrating that it allows you to choose features that require a subscription but there is no notification until you complete the survey. Review Source MH Matthew H. Business owner Arts and Crafts Used the software for: 6-12 months ### "SurveyMonkey review! A+++" September 10, 2023 5.0 Great overall experience and will continue to work with for years to come hopefully! Pros The ease of use and fully customizable options! Ease of understanding and ease of using for clients! Cons A bit high prices but well worth every penny! Sometimes you pay for what you get and this is the case! Reason for choosing SurveyMonkey I didn't! Survey monkey was and always will be #1 choice! Review Source CP Chinsea P. Freelance self employed Retail Used the software for: 2+ years ### "Not quite user friendly sometimes" August 22, 2022 4.0 Pros I use this for surveys that I do for other companies and sometimes they are not so user friendly. Cons Some of the survey boxes are easy to see once you're ready to continue so it should be more prominently displayed toward towards the end of the questions.. Review Source KR Keshvi R. Event Manager Hospitality Used the software for: 2+ years ### "Survey Monkey Honest Review" August 27, 2022 4.0 I use survey monkey for all all my businesses and would highly recommend it. Pros Used this platform a lot to collect data for Internal staff as well as for guests/clients. The platform is very customizable and allows for clear guidelines to promote ease of use. Cons It’s a bit on the pricey-er side but the features make up for this Reason for choosing SurveyMonkey Seemed like an easier platform Review Source VR Verified Reviewer Director of Marketing and Business Development Construction Used the software for: 2+ years ### "All Encompassing Survey Software for All Your Survey Needs" August 4, 2022 5.0 I have used SurveyMonkey for many years at all of the companies I have worked at as it is the go-to survey software. Overall, it is a solid survey software that is scalable for all your needs. Pros Survey Monkey is a comprehensive and easy to use survey software. The free trial is a great way to try out the functionality before diving into a paid plan. Cons The software is so comprehensive that I feel like we are paying for all of those functions but we barely use any of the features as we only send simple surveys. I wish there were more cost effective plans for basic use. Review Source ER Eric R. Revenue Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "SurveyMonkey almost Enterprise" January 24, 2022 4.0 Overall I was disappointed in the Enterprise features for a larger scaling organization, but impressed with the uptime and survey UIs that were customer-facing. It was very simple to create a new survey or poll and get it sent out to customers. We even used a 1-10 template to get baseline NPS from our customer base that was quite easy. If admin controls get up-leveled I would revisit this product. Pros I love the ease of setting up a new survey and seeing visual results in chart form. Cons There are not enough Enterprise features to call this Enterprise-ready. The most glaring thing missing is the ability to SEE and MANAGE surveys that are "out in the wild" as an admin. My team would constantly come to me asking if they could see the results of a survey a colleague had sent. I would have to send them to that individual because I couldn't even see IF it was sent. If that person was out of the office then we were out of luck until they returned. I was very frustrated by this. Review Source CB Christianna B. Public Policy Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Good to Use in a Pinch - But Comparable Products Exist" June 22, 2023 4.0 Overall, the experience is positive. Again, if the price was lower it would be a no brainer. Pros SurveyMonkey is easy to use, intuitive, and a streamlined option. The ability to make surveys in a timely manner is very important. Also appreciate the ability to customize/brand the survey to fit the brand aesthetic and guidelines. Cons For the cost to access all the features, I think there are comparable products out there that are either cheaper or free. If the price was lower, the value would make more sense but it’s hard to compete with the lower-priced, but equally as useful products. Review Source VR Verified Reviewer The best survey development tool Management Consulting Used the software for: 2+ years ### "Best survey development tool" October 25, 2020 5.0 SurveyMonkey provides functionalities to build all kinds of surveys with different question types. It's an amazing tool for those who need to create complex and highly customised surveys or quizzes. I found their customer support really helpful and responsive to answer any questions. I always used the paid version, so not sure if it's different with free version. Pros It allows heavy customisation in the surveys and can easily be integrated with a lot of different softwares, like Salesforce, etc. You can play around with how your questions appear (font size, color, etc.), Survey branching, etc. It also automatically analyses the data collected and generates a downloadable report with graphs. Cons It can be a difficult tool to learn for few people. However, once you get a hang of it, it will be very easy to create customised surveys. Review Source VR Verified Reviewer Debt Product Manager Financial Services Used the software for: 2+ years ### "Easy and professional Surveys" July 19, 2019 5.0 Pros If you need to create a survey, surveymonkey is your go to software. Very customer friendly, you can create a survey in just 10min and share it with anyone. Also, easy to collect feedback from your surveys Cons Cannot integrate with other microsoft applications, which would be amazing if it could, as it will make it even easier to present the outputs from the surveys Review Source AH Ashley H. Operations Specialist Real Estate Used the software for: 2+ years ### "Love Survey Money!" November 12, 2019 5.0 Survey Monkey is very user friendly. I like that I am able to create my own surveys and easily track the data for my company. Pros Survey Monkey is very easy to set up. You can use the pre-generated questions or you have the option to create it yourself. This software helps your business get the information it needs. You have the ability to use as a questioner or for feedback. Cons I do wish that Survey Monkey had more free options for its templates. The paid option does give you more features, but i find the free options are very effective. Switched from [FlexiQuiz](https://www.capterra.com/p/184132/FlexiQuiz/) Easier for what we were using it for. Review Source SmB Sheila mae B. csr teller Banking Used the software for: 2+ years ### "Pros and Cons of Survey Monkey" March 25, 2026 5.0 Pros It’s very user friendly and amazing! Our company has been using survey monkey for quite sometime because it’s reliable Cons Some questions aren’t available because of Question limitations and the other is no offline data collection Review Source Similar Products Featured ## Related categories [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[NPS](https://www.capterra.com/nps-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)