--- title: "UNIVERGE BLUE CONNECT Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UNIVERGE BLUE CONNECT Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/253518/UNIVERGE-BLUE-CONNECT/" page_type: "product" language: "en" --- # UNIVERGE BLUE CONNECT Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UNIVERGE BLUE CONNECT ## What is UNIVERGE BLUE CONNECT? UNIVERGE BLUE CONNECT gives users access to system management and call-reporting features on a single web-based portal to streamline CRM support. It has messaging, video-screen sharing, file management, and conference calling tools to help maximize information-sharing activities. The software comes with customization functionalities, allowing admins to personalize system settings to meet business-specific needs. It also enables managers to increase workforce flexibility by accommodating multi-device accessibility to enhance remote working conditions. Additionally, its speech-to-text functionalities facilitate specialists in transcribing voicemail messages in various languages for efficient response management. Businesses can leverage the platform's automated backup tools to manage critical enterprise knowledge. ## What is UNIVERGE BLUE CONNECT used for? [Unified Communications](https://www.capterra.com/unified-communications-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $28 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UNIVERGE BLUE CONNECT?[Manage this product listing](https://www.g2.com/products/univerge-blue/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UNIVERGE BLUE CONNECT 3.0 (1) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $28 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (1) Ease Of Use 4.6 (22,764) Value For Money 3.0 (1) Value For Money 4.2 (15,320) Customer Service 3.0 (1) Customer Service 4.6 (13,577) ## UNIVERGE BLUE CONNECT alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) ## FAQs about UNIVERGE BLUE CONNECT Overview ### What company size and specific industries is UNIVERGE BLUE CONNECT built for? UNIVERGE BLUE CONNECT is designed for contact centers and customer service departments in a range of market segments, including IT and retail. The vendor description does not specify a particular company size, so the product appears suited to organizations with customer support operations across those industries. Features and Usability ### What are the key features of UNIVERGE BLUE CONNECT? UNIVERGE BLUE CONNECT offers chat and messaging, multi-channel communication, multi-user collaboration, screen sharing, and video conferencing. These features support text-based conversations, communication across channels, shared work sessions, and video meetings within a single communication platform. Integrations ### Which third-party tools and platforms does UNIVERGE BLUE CONNECT integrate with? UNIVERGE BLUE CONNECT integrates with Artologik HelpDesk, Microsoft Teams, Oracle Service, and SugarCRM. These integrations cover help desk, collaboration, service management, and CRM workflows, giving teams options for connecting calling and communications data with common business systems. Getting Started and Support ### What training and onboarding options does UNIVERGE BLUE CONNECT offer? UNIVERGE BLUE CONNECT provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer group learning, documentation gives written reference material, and videos support self-paced review. Getting Started and Support ### What customer support options does UNIVERGE BLUE CONNECT offer? UNIVERGE BLUE CONNECT provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support experiences cannot be summarized from reviewer feedback here, so only the listed channels can be confirmed. Customers should use these options for help, guidance, and product questions. ## Features AI summary Based on 1,147 VoIP reviews Not all Unified Communications products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) UNIVERGE BLUE CONNECT includes **Screen Sharing**, which helps teams present content and collaborate during calls in real time. However, it does not offer **Mobile Access** or **Alerts/Notifications**. Instead, it provides **Chat/Messaging** (**61%**), a feature many reviewers also value for day-to-day communication. Together, these capabilities help businesses keep conversations moving, share information quickly, and support team coordination across meetings and messages. Chat/Messaging 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Multi-User Collaboration 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Two-way actions and communication between multiple users in real time Screen Sharing Digitally share screen view with others Video Conferencing Connect with meeting participants remotely over video UNIVERGE BLUE CONNECT 5 features ### All Features - Chat/Messaging: Communicate using direct chat or messages within the system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Screen Sharing: Digitally share screen view with others - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 3.0 (1) Basic $28.00 Per User,Per Month Value for money 3.0 (1) 3.0 Based on 1 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Oracle Service](https://www.capterra.com/p/227033/Oracle-Service/)[ Artologik HelpDesk](https://www.capterra.com/p/38348/HelpDesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (1) 3.0 Based on 1 reviews ## User reviews Overall rating 3.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Reneisha H. Clinical Programs Manager Hospital & Health Care ### "Useful Communication Platform With a Learning Curve" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 10, 2026 Overall, the platform offers useful communication tools for medical office workflows, especially when staff need flexibility between desk phones and mobile/desktop access. However, the transition process and phone routing setup required troubleshooting and ongoing adjustments to optimize communication efficiency for our office. Pros Univerge Blue Connect offered flexibility by allowing staff to access calls, messages, and voicemails across multiple devices, including desktop and mobile platforms. It was helpful for maintaining communication within a busy medical office environment, especially when working between different workstations or remotely. The platform also provided useful collaboration and messaging features that supported day-to-day office communication when configured properly. Cons The biggest challenges involved the initial setup and ongoing phone routing management. We experienced occasional issues with voicemail routing, call forwarding, and outdated provider routing paths remaining active longer than expected. Some features also required additional troubleshooting and administrative adjustments to optimize workflow efficiency, particularly during transitions and office-wide communication updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.