--- title: "SQM CX Quality™ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SQM CX Quality™ Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more." source_url: "https://www.capterra.com/p/253579/mySQM-FCR-Insights/" page_type: "product" language: "en" --- # SQM CX Quality™ Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) SQM CX Quality™ ## What is SQM CX Quality™? Since 1996, SQM Group has connected customer feedback and QA to agent performance, coaching, and recognition to improve CX using a call center. Our mySQM Customer Service QA software empowers, recognizes, and engages agents by providing them with real-time customer feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time actionable notifications (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software ## What is SQM CX Quality™ used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SQM CX Quality™?[Manage this product listing](https://www.g2.com/products/sqm-cx-quality/claim_requests/new?auto=true) ## SQM CX Quality™ Overview Updated September 2026 AI summary mySQM Customer Service QA equips call centers and quality assurance teams of all sizes with tools for monitoring and improving customer experience. It combines survey structures (CSAT, NPS, CES), complaint tracking, sentiment analysis, and feedback management with real-time analytics and reporting. Deployed as a cloud-based solution, it supports engagement tracking and agent performance measurement for service-focused operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SQM CX Quality™ 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $30 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## SQM CX Quality™ alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182004/CloudTalk/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) ## FAQs about SQM CX Quality™ Overview ### What company size and specific industries is mySQM Customer Service QA built for? mySQM Customer Service QA is designed for call centers, quality assurance teams, and analysts that need real-time customer experience reporting for agent accountability, engagement, and coaching. It is best suited to service operations in contact center environments rather than a specific company size or industry. Features and Usability ### What are the key features of mySQM Customer Service QA? mySQM Customer Service QA includes call center management, call recording, IVR, and workforce management for service operations. It also offers dashboards, reporting/analytics, performance metrics, alerts/notifications, and visual analytics, plus customer experience management tools such as CSAT, NPS, and CES survey structures, feedback management, and sentiment analysis. Getting Started and Support ### What training and onboarding options does mySQM Customer Service QA offer? mySQM Customer Service QA provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, self-paced reference, and recorded demonstrations for teams getting started with the product. Getting Started and Support ### What customer support options does mySQM Customer Service QA offer? mySQM Customer Service QA provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback about support quality is available in the catalog data, so user experience details such as response times or helpfulness cannot be described here. ## Features AI summary Based on 2,092 Customer Satisfaction reviews Capterra data shows that buyers of Customer Satisfaction software rank the following features as their top priorities: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) mySQM Customer Service QA supports **Customer Experience Management** and **Feedback Management**, so teams can monitor customer interactions and collect input needed to improve service quality. However, it does not include **Customizable Forms**. Instead, it offers other highly rated capabilities, including **Survey/Poll Management** (**43%**), **Reporting/Analytics** (**41%**), and **Data Import/Export** (**41%**), helping businesses gather customer insights, review trends, and move data between systems more easily. These features provide teams with the information they need to improve customer satisfaction and make better service decisions. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording Record the audio of phone conversations for quality assurance purposes CES Survey Structure Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service SQM CX Quality™ 31 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey/Poll Management: Create and administer polls and surveys - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $30.00 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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