# Chorus Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Chorus Software - reviews, pricing plans, popular comparisons to other Call Recording products and more. Source: https://www.capterra.com/p/253713/Chorus --- # Chorus Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Chorus ## What is Chorus? Chorus' call recording software will change the way your team collaborates. With every sales call and customer meeting captured and analyzed in our Conversation Cloud, everyone in the organization can maintain alignment at speed, and become more customer centric and data-driven. Set-up takes less than five minutes and the insights are instant. No matter what combination of sales and marketing technology your team uses, Chorus.ai is there to supercharge your revenue organization. ## What is Chorus used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/) Top alternative Featured Overall rating Based on 67 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $100 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chorus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zoominfo.com/&name=Chorus) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chorus 4.5 (67) VS. [4.4 (18,771)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $100 Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (67) Ease Of Use 4.0 (18,106) Value For Money 4.5 (32) Value For Money 4.0 (12,794) Customer Service 4.5 (40) Customer Service 4.1 (14,025) ## Chorus alternatives [4.3 (6,969)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (498)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (987)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.7 (458)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/253713/Chorus/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.4 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Recording 4.4 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Record live video calls to play later On-Demand Recording 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Onboarding 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Scheduled Recording 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Automatically record calls at predetermined times Training Management 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs Chorus 33 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Organize and group data or items based on various criteria Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Move files across different systems or networks Form predictions based on past and present data/trends Track interaction history by documenting conversations for contacts Designing course materials to be completed in a sequential order for personalized learning purposes Manage the process of planning and scheduling meetings, including agenda creation Record the audio of phone conversations for quality assurance purposes Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Track all opportunities for potential sales and convert them into recurring revenue Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Record live video calls to play later Reports specific to sales analysis for trends and strategies Automatically record calls at predetermined times Search and filter data across systems to locate required information by entering keywords or certain criteria Track employee/learner's progression through training programs Get Advice We can help you find the software with the features you need. Features 4.4 (67) 4.4 Based on 67 reviews ## Pricing Value for money 4.5 (32) Free Trial Basic $100.00 Per Month Value for money 4.5 (32) 4.5 Based on 32 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Five9](https://www.capterra.com/p/132405/Five9/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (40) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (40) 4.5 Based on 40 reviews ## User reviews Overall rating 4.5 Based on 67 reviews Filter by rating 5(42) 4(21) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent DG Danny G. Account Manager Computer Software ### "Good product but has some issues" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 4, 2025 Overall it was nice to have Chorus vs. our previous recording software due to it's meeting recording summaries and the ability to easily use them for email drafts. However, the recordings took a long time to process and were lost on a few different occasions due to unforeseen bugs so we shifted away from using this solution in favor of a more reliable one. Pros The AI meeting summaries were helpful and relatively easy interface to use. Cons It takes a long time to provide the AI meeting summaries and recordings were missed for unknown reasons frequently. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Needed a more comprehensive recording solution with AI meeting summaries Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BD Brendan D. Head of Sales Enablement Computer Software ### "Chorus a solid Call Recording option for your Sales Team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 13, 2024 Pros Easy to use UI and the ability to make coaching comments on each recording Cons We did struggle sporadically with Chorus joining specific meetings. Couldve been more of a user issue but it happened 1-2 times a month for us Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Santiago C. Operations Analyst Computer Software ### "Chorus Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 13, 2023 Chorus has helped us a lot with the call training aspect, we're able to quickly identify those calls where reps may need a little more coaching on. The training feature has been very important for us to establish certain guidelines that reps must follow during calls. Pros I really like the insights and call analytics that Chorus provides for our Sales, Onboarding and Customer Success calls, these have been very useful for next steps with our customers and to identify any risks during calls. Cons There are some calls where Chorus doesn't identify the participants in them, which is a challenge when reporting on call insights and the trackers that we've set up to identify certain things for both reps and customers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Souaibou B. Communication manager Information Technology and Services ### "Chorus " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 1, 2023 Pros Ideal for group sales approaches. Conversation history save to cloud Cons No problem encountered in the use of this software I highly recommend Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Mahmoud F. Associate Payments Banking ### "Understanding consumer wants and promptly answering inquiries will boost the company's capabilities." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2022 Chorus helped us control the communication processes tightly, and this led to improving the behavior of employees when responding to customers, and it also helped us with a greater understanding of their needs, and through the records that Chorus provides us with, we can control the quality of operations and improve the speed of response and also ensure that all inquiries and requests received have been submitted. Respond to them appropriately and in a timely manner. Pros Chorus has a very special control in terms of recording and saving calls, which simplifies the procedures for accessing previous calls when needed, by means of records that include all contact information such as time and date, as well as the name of the member who made the call. I also appreciate a lot of the distinctive things that Chorus provides us with, as we can empty the calls into texts, and the search options are multiple, as the artificial intelligence of Chorus enables us to access previous calls by inserting one of the phrases that were received in it, which makes it Searches are less effort and more useful. I greatly appreciate the records that Chorus organizes, which include a lot of information about all previous calls, and this helps us a lot in ensuring that all events and procedures have been written down, and this helps us in controlling the quality of communication processes and improving response times and thus gaining customer satisfaction. Cons Chorus is very easy to use for all levels, as it does not include any complicated or difficult-to-understand functions or tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Ceo Computer Software ### "Used to be very good…" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 October 22, 2022 Pros Product was solid and it was a great company, until recently… Cons Were acquired by Zoominfo. Alongside with that, came high pressure sales tactics and opaque pricing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User SDR Marketing and Advertising ### "Chorus - sales improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 21, 2022 Pros It records your calls and allows you to listen back to them. This is very helpful working from home, as my manager was able to listen in and give feedback. Cons Sometimes clients would ask for a copy of the call and we were able to share a link of the call. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AE Alaa E. Technical Outsourcing Specialist Information Technology and Services ### "A unique system for documenting all communications and organizing their records accurately" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2022 Chorus enabled us to accurately understand customers' needs and trends, and enabled us to choose the most appropriate method when responding to their requests. Chorus also simplifies the process of recording and replaying calls, and Chorus' call-to-text capabilities simplify the email response process and quickly update our databases. Pros I fully appreciate Chorus' capabilities in terms of organizing customer communications, and especially when it comes to recording and archiving calls. Using Chorus, it is easy to access any of the previous calls, where the search options are many and you can use what you need from them to quickly reach the desired call, where we can use certain phrases or words to reach the desired call easily. Chorus enables me to listen to calls whenever I need it, and I can also easily convert them to text that I can use when writing emails to answer customer inquiries, and also enables us to update our customer databases more easily, I also like the fact that I can send the recording to customers as documentation important to their requests. Cons Chorus needs more integration with other applications so that we can view recordings and share meetings on them directly, which will positively affect our workflow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA Darin A. VP Computer Software ### "Chorus over Gong" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 12, 2022 Pros Similar functionality to Gong at a fraction of the cost. Cons Nothing, I love Chorus over Gong and would recommend to anyone Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Shawn W. 401(k) Account Manager Financial Services ### "Chorus for Work Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 29, 2022 Pros Chorus Software manages all of our daily transactional workflow and annual administration. We used it for years with most working from home full or part-time and were able to go to everyone working from home with a simple announcement. The ability to see where everything is at on individual transaction basis to company wide in Chorus is just what we needed as we grew out of managing work in spreadsheets years ago. Cons Steep learning curve at beginning to build workflows. Once your IT was trained up, you can build workflows as needed, test and deploy. Preferred the old dashboards available before latest version that had more functionality and could create and customize on my own. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/253713/Chorus/reviews/) Popular comparisons [Fathom vs Chorus](https://www.capterra.com/compare/253713-276054/Chorus-vs-Fathom)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)