# Chorus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Chorus the right Call Recording solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/253713/Chorus/reviews --- Chorus 4.5 (67) [View alternatives](https://www.capterra.com/p/253713/Chorus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Chorus Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews DG Danny G Account ManagerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “The AI meeting summaries were helpful and relatively easy interface to use.“ February 4, 2025 GO Gustavo O Account ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “We've noticed that this happens when we start calls early or when calls run over.“ June 13, 2022 AE Alaa E Technical Outsourcing SpecialistInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Chorus enables me to listen to calls whenever I need it, and I can also easily convert them to text that I can use when writing emails to answer customer inquiries, and also enables us to update our customer databases more easily, I also like the fact that I can send the recording to customers as documentation important to their requests.“ July 12, 2022 CN Carly N Strategic Growth ManagerComputer Software, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The system does not pick up on all action items and it's capture of "engaging questions" is less than stellar.“ April 14, 2022 AE Alaa E Technical Outsourcing SpecialistInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Chorus enabled us to accurately understand customers' needs and trends, and enabled us to choose the most appropriate method when responding to their requests.“ July 12, 2022 Claire S SDRComputer Software, 501 - 1,000 employeesUsed the software for: 1-2 years. “The mobile app wasn't great; the interface was hard to navigate“ July 27, 2021 SW Shawn W 401(k) Account ManagerFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “The ability to see where everything is at on individual transaction basis to company wide in Chorus is just what we needed as we grew out of managing work in spreadsheets years ago.“ June 29, 2022 ## Showing most helpful reviews Showing 1-25 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrew L. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Excellent tool - Customer Success Manager" September 4, 2018 5.0 I often use Chorus to transfer customer feedback to our product managers. This gives the PMs the ability to hear the feedback directly from the customer, which is definitely something they value. It also eliminates a lot of back and forth internally. Pros I'm a big fan of Chorus because it gives me the ability to go back and review my calls. This allows me to collect follow-ups and critique my style. Also, I enjoy listening to my team's calls to iterate on my style and pick up different techniques on engaging with customers., I've enjoyed building out playlists so new members from my team can listen and learn more from a library of customer calls sorted based on topic. The new UI is great too. I feel it is much easier to use than the previous one. I'm excited to work with Chorus in the future because I feel the team is extremely customer-centric. They've been extremely responsive and helpful during the whole process (onboarding and checking in). They've also been receptive to some feedback and connected us with a PM to further discuss. Cons I dislike that there a two different buttons to share and add a clip to a playlist. I think this could be combined in the screen that allows you to fine tune the clip. Review Source Jacco D. VP of Revenue Libris Photography Used the software for: 1-2 years ### "Chorus tracks and transcribes our meetings" December 5, 2018 4.0 Chorus is an extra ear and eye on every meeting we have with prospects and clients, something that pays for itself as you scale and ramp up the volume of meetings. Pros Chorus extends the reach and influence of our managers by tracking all demo meetings and identifying opportunities to follow up on to improve our demos. It also allows us to go back to older meetings, share them with team members and transcribe them for the sales team and their clients. Cons At times the software was slower or the interface was not optimal, but the team is constantly taking feedback and incorporating this in the product to deliver not only what was promised but further building out the tool to add new value. Review Source DG Danny G. Account Manager Computer Software Used the software for: 1-2 years ### "Good product but has some issues" February 4, 2025 3.0 Overall it was nice to have Chorus vs. our previous recording software due to it's meeting recording summaries and the ability to easily use them for email drafts. However, the recordings took a long time to process and were lost on a few different occasions due to unforeseen bugs so we shifted away from using this solution in favor of a more reliable one. Pros The AI meeting summaries were helpful and relatively easy interface to use. Cons It takes a long time to provide the AI meeting summaries and recordings were missed for unknown reasons frequently. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Needed a more comprehensive recording solution with AI meeting summaries Review Source Bryan N. Director, Sales Enablement Computer Software Used the software for: 1-2 years ### "Chorus.ai provides a great platform for direct rep feedback. " September 12, 2018 4.0 Rep development is one of our primary goals at Lessonly. As a part of our process, we've identified 25 skills that lead to success and developing those skills will help us succeed as a company. Chorus helps us develop some of those key skills through direct rep feedback on their actual calls. We also heavily integrate chorus into our onboarding process which helps new reps ramp faster by listening to their peers move through the sales process. Pros Chorus makes it easy for us to give direct feedback to reps during call reviews. Each of our sales directors set aside at least 2 hours per week to review calls and provide feedback. Reps love that each comment on a call gives them a direct link to the part of the call where the comment was left so they can have direct context. Cons The call translation is just OK and we haven't figured out the best way to use themes in our day-to-day process. Review Source Graham P. Account Executive Internet Used the software for: 6-12 months ### "Chorus is a rocking app for sales and customer success teams " August 30, 2018 5.0 Delivering better customer experiences from sales, to CS, and learning from each one. Pros Call recording in itself is a game changer. I love that I'm able to dive into not just my own calls and learn from them but also the entire team. I'm a big fan of the talk/listen ratio - i am definitely using that as one benchmark for how well a call went. Also, my interactions with the people at Chorus from Product management to support tickets have been excellent. Support is fast/responsive. Lastly, they're shipping new product fast which increases my confidence they'll close any gaps they need to Cons call transcription is pretty hit/miss. the editor used to create shorter snippets from a full call definitely needs UX work Review Source Daniela K. Senior Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Eases the note taking process" September 10, 2018 4.0 Don't expect Chorus to transcribe your conversations word for word. It will be able to pick up some key words and you should use the markers to listen back to those parts of the conversation. The Chorus team has taken feedback and implemented some very beneficial changes. I'm looking forward to what more Chorus can do in the future. Pros \- Not having to take notes - Being able to re-listen to conversations & having an archive of your "notes" in Chorus - Being able to set up trackers for key words Cons That Chorus is still more beneficial for conversations in native English. I would love if the words that are transcribed were actual words rather than gibberish. I'm looking forward to the day when Chorus will work in other languages rather than just English. Review Source Dan W. Enterprise Sales Development Representative Marketing and Advertising Used the software for: 1-2 years ### "Great tool for sales teams!" November 27, 2018 5.0 Pros Makes listening to calls a breeze. If you don't have the time to listen to every call live this really helps. Cons Interface is kind of cumbersome and confusing at times. Review Source Randi N. Mid Market Account Executive, AdRoll Marketing and Advertising Used the software for: 1-2 years ### "Self improvement made easy" September 7, 2018 4.0 Pros Allows you to see your filler words and where you talk about each topic. Cons Can be confusing to navigate but once you use it a few times it becomes easier. Review Source Jose P. Account Executive Computer & Network Security Used the software for: I used a free trial ### "Great sales tool" December 15, 2020 5.0 i have had a really great experience using Chorus.ai vital tool for a sales rep. Pros The note taker is a game changer. being able to focus on the call and not worry about taking notes has definitely had an impact on my sales. Also great to be able and go back and listen to calls. Cons I feel like they could make the application a little more hidden. Sometimes prospects can get scared if they think the conversation is being recorded. Review Source Dain B. Sales Development Representative Computer Software Used the software for: Less than 6 months ### "Making Sales Smarter" October 20, 2020 5.0 Pros This is great for any sales team. We are not a large sales team so it is very useful. It allows me to see how my calls go and how to improve while also allowing me as a team lead, to help improve my team. As an SDR, it is great because my AE's can review calls before the next call to better understand how the qualification calls went. Cons It is a little trickier than other platforms to find analytics on calls. Review Source AE Alaa E. Technical Outsourcing Specialist Information Technology and Services Used the software for: 2+ years ### "A unique system for documenting all communications and organizing their records accurately" July 12, 2022 5.0 Chorus enabled us to accurately understand customers' needs and trends, and enabled us to choose the most appropriate method when responding to their requests. Chorus also simplifies the process of recording and replaying calls, and Chorus' call-to-text capabilities simplify the email response process and quickly update our databases. Pros I fully appreciate Chorus' capabilities in terms of organizing customer communications, and especially when it comes to recording and archiving calls. Using Chorus, it is easy to access any of the previous calls, where the search options are many and you can use what you need from them to quickly reach the desired call, where we can use certain phrases or words to reach the desired call easily. Chorus enables me to listen to calls whenever I need it, and I can also easily convert them to text that I can use when writing emails to answer customer inquiries, and also enables us to update our customer databases more easily, I also like the fact that I can send the recording to customers as documentation important to their requests. Cons Chorus needs more integration with other applications so that we can view recordings and share meetings on them directly, which will positively affect our workflow. Review Source GO Gustavo O. Account Manager Financial Services Used the software for: 2+ years ### "Essential tool in your Tech Stack" June 13, 2022 5.0 Overall this is essential tool in our tech stack. We use it daily and every sales team should have a tool like this. Pros This tool has been very helpful for our BDRs, AMs, and Account Executives. We use it daily to look back at our previous conversations with prospects. It helps us understand our prospects' pain and needs. Especially when we forget to take a note of something, we can go back and listen to our calls. Cons Sometimes Chorus can cut off some parts of our conversation. We're not sure why but we've noticed that sometimes the recording isn't that good. We've noticed that this happens when we start calls early or when calls run over. Review Source VR Verified Reviewer Video Marketing Specialist | Business Development Computer Software Used the software for: 6-12 months ### "Great tool to become better on the phone " September 18, 2018 5.0 Chorus has been really valuable for my career development in sales. Pros I can focus on my prospects calls and listen back through Chorus. Chorus also helps my understand how much I talk and what I'm saying so I can refine my phone communication. Also great for connecting teams recordings so we can hear other reps. Cons Wish it was easier to navigate and pull up calls of other reps Review Source CN Carly N. Strategic Growth Manager Computer Software Used the software for: Less than 6 months ### "Solid product, but not perfect " April 14, 2022 4.0 Pros I like that this auto records calls in Zoom. It's nice for new hires to be able to listen to other calls that went well and how people talk through different situations. Also it's great for call listening for managers (x2 speed is so helpful). Cons The system does not pick up on all action items and it's capture of "engaging questions" is less than stellar. I also don't love how there are multiple pop ups in the meeting telling guests it's being recorded and livestreamed. One pop up should be sufficient. Review Source JS John S. Account Executive Information Technology and Services Used the software for: 6-12 months ### "Meeting insights made simple" August 31, 2018 5.0 Pros I used to have to divide my attention during sales meetings to make sure that not only where the salient points being discussed but also to make sure that I was making notes on follow up items, buying signals, timeframes, etc. Chorus not only records, but bookmarks important moments in addition to transcribing. It's like having a rock start personal assistant combined with a sales coach! Cons It doesn't always transcribe perfectly, but still does a heck of a lot better than I do! Review Source Maxim L. Co-Founder Computer Software Used the software for: 6-12 months ### "Used it to transcribe interview series I worked on" April 20, 2021 5.0 I recorded my Zoom interviews, uploaded them to Chorus, gave it a few minutes to think, and - voila! Got everything transcribed and ready for editing. Was a bit shocked by how many filler words I use :| Pros I conducted my interviews over Zoom and first tried transcribing them myself. I was surprised by how hard it is and terrified by how much time I'd waste on that. I decided to give Chorus a try and it worked surprisingly well. Definitely saved me days of work! Cons It missed industry-specific words here and there, but thanks to the easy navigation synced with the actual recording, I was able to quickly fix them all manually. Review Source JK Jordan K. Client Success Manager Staffing and Recruiting Used the software for: I used a free trial ### "Chorus Allows Us to Always Get Better" August 28, 2019 5.0 Pros Chorus has been a staple for helping my team improve the customer experience since we've been using it. The call monitoring and teleconferencing ability gives me real time data and learning opportunities for my team. After monitoring recorded calls for quality control, I am able to give them targeted support for growth with the goal of making each customer experience the best it can be. Chorus helps us help our clients and I wouldn't know what to do without it. Cons Support doesn't respond as quickly as I have seen in the past. Review Source VR Verified Reviewer SDR Marketing and Advertising Used the software for: Less than 6 months ### "Chorus - sales improvement" September 21, 2022 4.0 Pros It records your calls and allows you to listen back to them. This is very helpful working from home, as my manager was able to listen in and give feedback. Cons Sometimes clients would ask for a copy of the call and we were able to share a link of the call. Review Source BF Ben F. Customer Success Manager E-Learning Used the software for: Less than 6 months ### "Great for Reviewing Calls" May 12, 2020 4.0 Once I got over the stigma of listening to my own voice, it is truly game-changing in how I approach my client calls. It makes subsequent communications more valuable as I don't have to write down / remember everything that happens in a call. Pros The tool allows me to focus on client calls vs. taking notes. If I miss anything, need to follow up, or prepare for the next call, I can easily review the call. The tool has an easy graphically-based feature that allows user to focus on when the client speaks and you can easily fast-forward to those parts. Cons I turned it off for a particular call that ended up not having the required stakeholders. For some reason, this turned it off for all subsequent calls until I logged in and enabled it again. Also, it has a "big brother is listening" vibe. Review Source JR Justin R. SDR Computer Software Used the software for: Less than 6 months ### "Chorus Review" July 20, 2021 5.0 Very good, would recommend it to any company looking for meeting recording softwares Pros Recording is started within a minute of your meeting time and is uploaded within seconds of your meeting being completed. No waiting, it's very very fast Cons No complaints, have enjoyed learning the products and hearing the customer/prospect meetings during training. Review Source SB Souaibou B. Communication manager Information Technology and Services Used the software for: 2+ years ### "Chorus " January 1, 2023 5.0 Pros Ideal for group sales approaches. Conversation history save to cloud Cons No problem encountered in the use of this software I highly recommend Review Source KS Katie S. Small Business Solutions Marketing and Advertising Used the software for: 1-2 years ### "Chorus is the perfect way to improve your game" September 10, 2018 5.0 Pros I love that you can track specific moments based on keywords. Cons Sometimes my Chorus doesn't record when I use Uber Conference...I know this is probably just a fluke because it doesn't happen much. Review Source IW Ike W. Business Development Co-op Online Media Used the software for: Less than 6 months ### "Super insightful!" September 20, 2018 4.0 more efficient calling Pros All the insights into my performance in calls Cons The product is a little expensive, and particularly prohibitive for small companies Review Source SC Santiago C. Operations Analyst Computer Software Used the software for: 1-2 years ### "Chorus Review" September 13, 2023 4.0 Chorus has helped us a lot with the call training aspect, we're able to quickly identify those calls where reps may need a little more coaching on. The training feature has been very important for us to establish certain guidelines that reps must follow during calls. Pros I really like the insights and call analytics that Chorus provides for our Sales, Onboarding and Customer Success calls, these have been very useful for next steps with our customers and to identify any risks during calls. Cons There are some calls where Chorus doesn't identify the participants in them, which is a challenge when reporting on call insights and the trackers that we've set up to identify certain things for both reps and customers. Review Source BD Brendan D. Head of Sales Enablement Computer Software Used the software for: 6-12 months ### "Chorus a solid Call Recording option for your Sales Team" June 13, 2024 4.0 Pros Easy to use UI and the ability to make coaching comments on each recording Cons We did struggle sporadically with Chorus joining specific meetings. Couldve been more of a user issue but it happened 1-2 times a month for us Review Source Similar Products Featured ## Related categories [Call Recording](https://www.capterra.com/call-recording-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Inside Sales](https://www.capterra.com/inside-sales-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.