# Page 2 | Chorus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Chorus the right Call Recording solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/253713/Chorus/reviews --- Chorus 4.5 (67) [View alternatives](https://www.capterra.com/p/253713/Chorus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Chorus ## Showing most helpful reviews Showing 26-50 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MF Mahmoud F. Associate Payments Banking Used the software for: 2+ years ### "Understanding consumer wants and promptly answering inquiries will boost the company's capabilities." December 14, 2022 5.0 Chorus helped us control the communication processes tightly, and this led to improving the behavior of employees when responding to customers, and it also helped us with a greater understanding of their needs, and through the records that Chorus provides us with, we can control the quality of operations and improve the speed of response and also ensure that all inquiries and requests received have been submitted. Respond to them appropriately and in a timely manner. Pros Chorus has a very special control in terms of recording and saving calls, which simplifies the procedures for accessing previous calls when needed, by means of records that include all contact information such as time and date, as well as the name of the member who made the call. I also appreciate a lot of the distinctive things that Chorus provides us with, as we can empty the calls into texts, and the search options are multiple, as the artificial intelligence of Chorus enables us to access previous calls by inserting one of the phrases that were received in it, which makes it Searches are less effort and more useful. I greatly appreciate the records that Chorus organizes, which include a lot of information about all previous calls, and this helps us a lot in ensuring that all events and procedures have been written down, and this helps us in controlling the quality of communication processes and improving response times and thus gaining customer satisfaction. Cons Chorus is very easy to use for all levels, as it does not include any complicated or difficult-to-understand functions or tools. Review Source VR Verified Reviewer Ceo Computer Software Used the software for: 2+ years ### "Used to be very good…" October 22, 2022 5.0 Pros Product was solid and it was a great company, until recently… Cons Were acquired by Zoominfo. Alongside with that, came high pressure sales tactics and opaque pricing. Review Source EG Elena G. Account Executive Sports Used the software for: 1-2 years ### "Chorus" April 26, 2022 2.0 Pros Ability to recall information from a call or demo with clients from a week to however far back is a benefit to all users. Cons Very "big brother" feeling with the ability for management to join calls... lots of incorrect habits created by managers without the proper "heads up" given to the rep. Limit the amount of feedback that is notified to the rep - review as many calls but limit the amount of emails/notifications sent about the review, unless stated by the reviewer. Review Source SW Shawn W. 401(k) Account Manager Financial Services Used the software for: 2+ years ### "Chorus for Work Management" June 29, 2022 5.0 Pros Chorus Software manages all of our daily transactional workflow and annual administration. We used it for years with most working from home full or part-time and were able to go to everyone working from home with a simple announcement. The ability to see where everything is at on individual transaction basis to company wide in Chorus is just what we needed as we grew out of managing work in spreadsheets years ago. Cons Steep learning curve at beginning to build workflows. Once your IT was trained up, you can build workflows as needed, test and deploy. Preferred the old dashboards available before latest version that had more functionality and could create and customize on my own. Review Source CK Christian K. Account Executive Retail Used the software for: 1-2 years ### "Chorus is great" August 6, 2021 4.0 It's been solid! There are some features that could be added that I would love but overall no complaints! Pros Really great software for recording calls and for coaching! It's played an integral part of our sales process and development. Cons I wish that there was more functionality to make it easier/more convenient to listen back to calls. For example, when listening to a demo, I wish it could highlight when I'm talking compared to a customer. It would be amazing if the software could use AI to break down the calls a little more and show some analytics. Review Source VR Verified Reviewer Senior Customer Success Manager Internet Used the software for: 6-12 months ### "Great for recording calls and sharing moments" September 14, 2018 5.0 Our Sales Team uses it a lot for coaching and mentoring. Customer Success (my team) mostly uses it for sharing feedback themes with our Product Team. Pros I love that it records my calls and shows me the themes that came up during our call. This allows me to easily identify the moments in my call that are relevant to share with my team, and then I can clip those moments and share them via Slack. Cons The transcripts are just plain wrong. Like 75% of the words written are not the words we said. I know text to speech is tricky. They do, pretty much always, capture the trigger words for themes that we established on setting it up, though: "Next Steps", names of competitors, names of projects, etc. Review Source Olga S. Sales Development Representative Logistics and Supply Chain Used the software for: 6-12 months ### "Chorus is Great " September 27, 2018 5.0 We are utilizing it to review cold calls and meetings. It's nice that it pops in on your meetings automatically without you having to tell it to do so. Pros I like that Chorus provides transcripts of what was talked about and puts little bars in the meeting notes so you can click onto where you want to listen in the conversation. It allows for Playlists so you can organize your playlists by the employee if you're a manager. It also integrates into Zoom and pops in on your scheduled meetings to record calls automatically. Cons I don't like that sometimes it takes 24 hours before a call is posted to Chorus (cold calls specifically) - we use it with Outreach so maybe that's why. Review Source VR Verified Reviewer SDR Computer Software Used the software for: 1-2 years ### "Incredibly useful tool for learning as an early sales professional" July 27, 2021 5.0 the features were great, the interface and insights aren't as good as gong Pros I loved Chorus because I was able to review deals that I wasn't involved with as a learning opportunity Cons The mobile app wasn't great; the interface was hard to navigate Review Source VR Verified Reviewer Mid Market Account Executive, AdRoll Computer Software Used the software for: 2+ years ### "Use Chorus if you want to improve" September 7, 2018 5.0 Training and improvement Pros I love that it will automatically hop into my calls and there is nothing I have to do on my end to get that to happen. I also love that I can use it during cold calls as well. Cons I wish it transcribed the conversation a bit better. Review Source VR Verified Reviewer Head of Marketing Accounting Used the software for: 6-12 months ### "Great call insights! " March 16, 2022 4.0 Chorus is very helpful from a Marketing perspective since we can gain a lot of valuable insights quickly to apply to messaging by listening to customer and prospect calls. Pros I really like the search functionality along with the call coaching tips! Cons I don't like that there are a few default features that I have to change each time. Review Source VR Verified Reviewer Account Executive, Midwest Computer Software Used the software for: 6-12 months ### "When my days are packed with sales meetings, Chorus is my backup memory" September 4, 2018 4.0 Pros I don't have to stress about information I forgot to write down on sales calls. Especially when I'm preparing for a follow up meeting, it's extremely helpful to go back to a Chorus recording and search for parts of the conversation that will help inform how to approach the next interaction. Cons The user interface could be friendlier. It's not always easy to search and filter for other people's meetings Review Source VR Verified Reviewer Director, Sales North America Computer Software Used the software for: 6-12 months ### "Chorus is a game changer!" August 30, 2018 5.0 Pros Chorus records our AEs discovery calls and demos throughout the sales cycle and provides analytics around them. We use Chorus for continual coaching, training, onboarding new employees, etc. Their support/team is wonderful to work with. Cons Chorus is a fairly new product and they're constantly improving the product. With that, there are some features like advanced analytics that I'd love to see. Review Source VR Verified Reviewer AE Information Technology and Services Used the software for: 6-12 months ### "Great tool for hearing your calls" April 3, 2019 5.0 Pros makes it very easy to be coached. I can also review my calls for detials that i initially missed Cons The transcription and follow up suggestions aren't quite spot on yet, but getting better Review Source GD Gregg D. Sales Executive Human Resources Used the software for: 1-2 years ### "Professional Sales Development Starts Here" September 7, 2018 5.0 Pros I can really concentrate on my conversations with my clients and not have to worry about taking notes. I know Chorus is taking care of that. I can review my call once it is ove, dissect it and make sure I have what I need when it comes to deliverables and follow up. I really like the ability to tag moments of a call to reference them in the future or share them with other members of my team. Cons The UI is a bit tricky to navigate. Sometimes its hard to find a call you are looking for. I will usually find the call in Salesforce and launch it from there as opposed to looking for it in Chorus directly. Review Source DA Darin A. VP Computer Software Used the software for: 2+ years ### "Chorus over Gong" July 12, 2022 5.0 Pros Similar functionality to Gong at a fraction of the cost. Cons Nothing, I love Chorus over Gong and would recommend to anyone Review Source JG Joseph G. Home Business Investment Management Used the software for: 2+ years ### "Rubbish" February 12, 2022 1.0 Cons Fibre Installation Absolute Rubbish - Chorus Does Not Help Review Source VR Verified Reviewer eCommerce and Digital Marketing Professional Used the software for: 6-12 months ### "Chorus overall works great but I don't have anything to compare it to." April 2, 2018 4.0 Being able to listen to your sales calls is a huge benefit. It's nice to be able to learn from your mistakes or go back and listen as a refresher before a future call. Pros Call quality is good. I find it easy to navigate through the software. Links with our VOIP program easily. Cons The only Con I can think of is that some of the calls don't record. It may be an issue with our IT department on the link with Zoom but some calls aren't being recorded. Review Source VR Verified Reviewer Business Development Representative Computer Software Used the software for: 6-12 months ### "Chorus is the future " November 5, 2020 3.0 Chorus is a great platform for scaling your sales team and overall success in your sales org. Pros Very easy to share with your team by creating playlists or commenting on recordings. Great for working remotely! Cons I don't like how you can't see on the recording level if it's been added to the playlist already or playlists the call recording belongs to. The AI isn't that great at transcribing voice to text. Review Source VR Verified Reviewer Account Executive Internet Used the software for: Less than 6 months ### "Great experience!" September 17, 2018 5.0 Great experience! Chorus is a must in my tech stack as it allows me to go back and re-listen to calls to ensure I didn't miss anything. Pros I love the ability to go back and listen to my calls in a clear and concise way. I like that I can fast forward and play the conversation at a faster level to hear it quicker. Cons Sometimes the words don't transcribe correctly but other than that I really don't have any gripes. Review Source VR Verified Reviewer Enterprise Sales Marketing and Advertising Used the software for: 6-12 months ### "Worry free recordings with automated transcriptions" September 18, 2018 4.0 Pros It's awesome -- you link it to your calendar and its always listening to your meetings so you dont have to worry about taking notes. You can focus on your prospects and go back and get those transcriptions to add notes. Cons The autotranscriptions aren't always the most accurate especially when it comes to names, but its a hell lot better than Siri if thats what you're wondering. Review Source VR Verified Reviewer Digital Marketing Specialist Computer Software Used the software for: 1-2 years ### "Awesome Tool" December 4, 2018 5.0 Pros Its so nice to go back and listen to how youre speaking in a business sense, great for coaching yourself or coaching an employee Cons Connection can be poor at times and some feedback but overall, good product Review Source Colby S. Mid Market Account Executive, AdRoll Marketing and Advertising Used the software for: 1-2 years ### "Chorus helps me improve my skills everyday. " September 4, 2018 5.0 Pros It is easy to use and they give very valuable insights and analytics into your calls to help you self evalutate and improve. Cons Doesn't integrate with Google Hangouts very well. Review Source Viet L. Account Executive Computer Software Used the software for: 6-12 months ### "Love it! " August 30, 2018 5.0 Great quality recordings with great insight that you can learn from. Pros I like how Chorus shows us great data to help me improve my sales calls. You get to play things back to exactly where you need to, and stop missing things on calls. Cons Better/easier search capabilities. I have trouble finding certain calls sometimes. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 6-12 months ### "Makes My Job Easier" September 14, 2018 5.0 Helps me to listen in for key details and opportunities I may have missed. Also a good coaching tool. Pros The video and audio recording software are easy to use and makes breaking down my "game film" fast and easy. Cons Would love if the transcribing function worked better, today it struggles to understand what is being said. Review Source Michael B. Account Executive Internet Used the software for: 6-12 months ### "Learning Tool" November 12, 2018 5.0 Pros Chorus is an awesome learning tool for sellers. Going back to review calls gives you great insight into strengths/weaknesses when it comes to effective sales calls. Cons Getting it linked up with Outreach and Outlook can be very challenging and some times doesn't always work. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.