# Page 3 | Chorus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Chorus the right Call Recording solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/253713/Chorus/reviews --- Chorus 4.5 (67) [View alternatives](https://www.capterra.com/p/253713/Chorus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Chorus ## Showing most helpful reviews Showing 51-67 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James P. Entertainment Account Executive Newspapers Used the software for: 6-12 months ### "On demand real life sales training" May 1, 2019 5.0 Pros Ability to shadow calls that others have made, at any time I want, with ability to selectively choose only useful calls Cons The usual issues with speech transcription, but that doesn't matter as much because the vocal performance is more important to learn from Review Source VR Verified Reviewer Salesforce Admin Computer Software Used the software for: Less than 6 months ### "Conversation Intelligence at its best" September 24, 2020 5.0 Chorus.ai is easy to use and integrates with Salesforce and Zoom and has made all the difference in call coaching across the sales team. Pros Chorus.ai has been a game-changer for our sales team. The analytics provide the ability to efficiently navigate to the important parts of any call and see trends and analysis at a higher level. Chorus is great for new hire training. We put together a playlist of call snippets and are able to highlight best practices and learning experiences. Cons We had a couple bugs with the SFDC integration, but the support team worked very closely with us to fix and haven't had any issues since! Review Source Mohamed S. Account Executive Computer Software Used the software for: 6-12 months ### "Chrous Review" September 18, 2018 5.0 Love Chorus, would highly recommend Pros \- Easy to learn and use - Big fan of the sharing options - The ability to pick up key parts of the sales process(Closing Remarks, BANT, Etc) Cons Call transcription is pretty hit/miss. Other than that, not much. Review Source VR Verified Reviewer Product Manager Computer Software Used the software for: Less than 6 months ### "Great for more than Sales " October 9, 2020 5.0 It has been good. There was great training provided and the analytics are really cool and help you work on your speaking style when you're on the phone. I highly recommend this! Pros The ability to get transcripts and flag keywords have changed how we do business as a Product organization. It enables us to get the pulse on calls with our customers and prospects around features and requests without us needing to be in every call. Cons I don't think there are any cons per se. It did take time for our customers to get warm to the idea of always being recorded, but most now see the value of using this service. Review Source Sagar P. Account Executive Internet Used the software for: 6-12 months ### "Convenient, Powerful, & Game-Changing" August 30, 2018 5.0 Pros The easy of use Powerful and quick searching capabilities Zoom integration Transcription capability Can change speed up to 2x Cons Nothing comes to mind but I have to write 40 characters here Review Source Caleb J. Account Development Manager Computer Software Used the software for: Less than 6 months ### "Chorus " September 12, 2018 5.0 Pros Really cool layout of breaking down calls based on voice recognition Cons Nothing this software is the best call breakdown software I’ve used Review Source VR Verified Reviewer Business Development Representative Marketing and Advertising Used the software for: Less than 6 months ### "Chorus.ai has been a great help" September 20, 2018 5.0 Being able to examine calls and make notes and improvements right away. Pros I've really enjoyed using chorus.ai, I'm better able to review my calls and really understand what's happening on my calls. It's really easy to think a call went well and the conversation was evenly split, but with chorus I always know the truth and can work on improving. Cons Sometimes the transcribing is a bit off, but everyone struggles there and chorus is definitely one of the best I've come across. Review Source VR Verified Reviewer Director, Sales and Business Development Computer Software Used the software for: Less than 6 months ### "Impressive ability to record calls & decipher key points" November 16, 2018 4.0 Pros The fact that it records calls without having to turn anything on. The AI isn't perfect, but it has identified key conversation points that I otherwise would not have recalled. The tools to listen to snippets of calls is very useful. Cons It was installed across our organization without knowing that it would automatically start joining every call. Could use more permissioning/security. Review Source EH Ellen H. Account Manager Internet Used the software for: 6-12 months ### "Great way to go back on call details" November 29, 2021 4.0 Pros It added itself to calls and allowed me to focus on my calls in the moment and not worry about writing down details Cons Hard to add to a last minute call with a client Review Source Zach M. Sales Development Representative Computer Software Used the software for: Less than 6 months ### "Set it and forget it" July 26, 2019 4.0 I needed a way to record my calls and be able to listen back to them. Pros Chorus automatically joins all of my sales calls, records, and transcribes. I like how you just have to set it up once and it continues to work in the background. Cons Chorus does not always work with all screenshare websites and the transcripts are not very accurate. Review Source CY Chuck Y. Sales director Research Used the software for: 6-12 months ### "Used to hate her but now I’m glad I didn’t kill her" September 13, 2018 4.0 Love Pros I miss NOTHING. Cons Needs editing features to cut clips specific to different parts of a call so I can send, say a few parts of the call to other folks for advice or my feedback for them Review Source NQ Nicole Q. SDR Computer Software Used the software for: 6-12 months ### "Great software for learning and recording " July 8, 2019 5.0 Pros I love that I can record my own calls and learn from my peers. This helps me reflect and revaluate my conversations and sales calls. I really think this is one of the most useful tools! Cons There are sometimes connection issues where the call is not recorded clearly. Otherwise there are no cons! Review Source Connall P. BDR Renewables & Environment Used the software for: Less than 6 months ### "Chorus is a valuable tool for my sales org." May 25, 2021 5.0 Chorus has been an invaluable addition to my organization. Pros I love how Chorus splits the call up into segments and allows comments on specific parts of the call for reference. Cons I have no complaints about Chorus at all. Review Source JW Jared W. Regional Sales Manager Computer Software Used the software for: Less than 6 months ### "Chorus is Alright" July 23, 2019 4.0 Helps with coaching and notetaking to improve calls and followups Pros It gives me great insights into my calls that I can go back and listen to later. The transcription is cool and it saves me having to take extensive notes on my calls. Cons Chorus doesn't do a great job of notifying customers that they're being recorded and it's caused some confusion and headaches. Sometimes the transcriptions are really, really off and sometimes I don't have all the info I need on my calls after the fact. The searching function isn't as intuitive as I'd like. Review Source CG Charlie G. Manager, Sales Engineering Computer Software Used the software for: 6-12 months ### "Good training tool" September 4, 2018 5.0 Pros I manage a team of remote sales engineers, so doing in-person training is difficult. With Chorus, I can easily review calls with my employees, tag interesting call segments, and create playlists of calls to be used for future training. Cons It can sometimes be difficult to ascertain exactly who was on a given call. Voice recognition is not always spot-on. Review Source DB David B. Solutions Consultant Computer Software Used the software for: 6-12 months ### "Chorus.ai makes collaboration simple" September 14, 2018 5.0 Pros How easy it is to use - Chorus.ai helps me understand the key parts of the conversation and it makes it even easier to share/coach other colleagues. Cons Loading time is pretty slow for some longer conversations - but I understand that a ton of data is being transcribed so I am happy to deal with some lag every now and then. Review Source JV Jovana V. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "You Can Get Rid of Your Notebook " January 31, 2020 4.0 I am glad that I can get rid of my notes and be more engaged in the conversation. I like it, especially the design, but the functionality of some features made me choose the competing product. Pros Not having to rely on my notes it what I like the best. That way I can be more attentive and engage more in the conversation. Cons We tried another product and realized that it is more accurate in transcription than Chorus. We were not expecting miracles but transcription is by far the weakest link. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.