--- title: "inShop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about inShop Software - reviews, pricing plans, popular comparisons to other Conference products and more." source_url: "https://www.capterra.com/p/253722/inShop/" page_type: "product" language: "en" --- # inShop Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) inShop ## What is inShop? inShop is a cloud-based SaaS virtual shopping platform for retail stores and e-commerce businesses, offering customers an immersive in-store experience through live video calls. Customers connect instantly via QR code scan or a unique Vendor ID, with calls automatically routed to available agents to minimize wait time. inShop delivers HD video quality even under low bandwidth, along with a virtual waiting room, scheduled video shopping, customer feedback tools, and call log history. Built on WebRTC and Node.js, it requires no downloads and works directly in the browser. Businesses can fully white-label and customize the platform with their own branding, while analytics tools help track engagement and shopping behavior across admins, agents, and customers. ## What is inShop used for? [Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Web Conferencing](https://www.capterra.com/web-conferencing-software/)[Conference](https://www.capterra.com/conference-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $268 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for inShop?[Manage this product listing](https://www.g2.com/products/instavc-inshop/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### inShop 0.0 VS. [### LiveWebinar](https://www.capterra.com/p/185599/LiveWebinar/) [4.7 (215)](https://www.capterra.com/p/185599/LiveWebinar/reviews/) Starting Price $268 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (215) Value For Money 0.0 (0) Value For Money 4.7 (192) Customer Service 0.0 (0) Customer Service 4.5 (179) ## inShop alternatives [Webex Suite](https://www.capterra.com/p/237272/Webex/) [4.4 (7,413)](https://www.capterra.com/p/237272/Webex/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/237272/Webex/) [Kaltura](https://www.capterra.com/p/121484/Kaltura-Video-Platform/) [4.1 (35)](https://www.capterra.com/p/121484/Kaltura-Video-Platform/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 77% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/121484/Kaltura-Video-Platform/) Highest Rated [Digital Samba](https://www.capterra.com/p/77715/Samba-Live/) [4.8 (20)](https://www.capterra.com/p/77715/Samba-Live/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/77715/Samba-Live/) [InstaVC](https://www.capterra.com/p/251769/InstaVC/) [4.8 (10)](https://www.capterra.com/p/251769/InstaVC/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251769/InstaVC/) ## FAQs about inShop Overview ### What company size and specific industries is inShop built for? inShop is designed for retail stores, e-commerce brands, and jewellery or luxury goods retailers that want to offer virtual in-store shopping experiences through live video consultations. It is suited to businesses in consumer-facing sales environments, especially those serving customers who need guided, personalized product selection. Features and Usability ### What are the key features of inShop? inShop offers video conferencing, screen sharing, and two-way audio and video for live meetings, plus meeting management, scheduling, and registration management. It also includes chat and messaging, file sharing, whiteboard, presentation tools, recording and call recording, attendee management, host controls, and customizable branding. Getting Started and Support ### What training and onboarding options does inShop offer? inShop provides live online training sessions to help teams get started. These sessions can support guided setup, product walkthroughs, and direct instruction from a trainer. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does inShop offer? inShop provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available here to describe response times, helpfulness, or common frustrations, so the support experience cannot be summarized from user sentiment. ## Features AI summary Based on 3,411 Conference reviews Capterra data shows that buyers of web conferencing software rank the following features as their top priorities: - **Two-Way Audio & Video** (**67%** of reviewers rated this feature as critical) - **Reporting & Statistics** (**90%**) - **Communication Management** (**70%**) inShop supports **Communication Management**, but it does not include **Two-Way Audio & Video** or **Reporting & Statistics**. Instead, it offers other features that reviewers also value, including **Chat/Messaging** (**74%**), **Meeting Management** (**63%**), and **Collaboration Tools** (**59%**). These features help teams stay connected, organize discussions, and work together more effectively, helping businesses coordinate meetings and day-to-day communication in one place. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Attendee Management Process of managing, tracking, and communicating with individuals who are registered to attend an event Auto Framing Detect speech to highlight frame subjects Call Recording Record the audio of phone conversations for quality assurance purposes Chat/Messaging Communicate using direct chat or messages within the system inShop 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Auto Framing: Detect speech to highlight frame subjects - Call Recording: Record the audio of phone conversations for quality assurance purposes - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Electronic Hand Raising: Participants can alert the host if they have a question when they are muted - Email Reminders: Reminders sent via email - Event Scheduling: Plan an event's time and location - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - HD Audio/Video: High-definition audio and/or video capabilities - Host Controls: Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Presentation Tools: Share and present designs - Private Chat: Send messages to selected individual(s) from the entire audience - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Recording: Record live video calls to play later - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Video Streaming: Allows users to view videos without downloading media files - Video Support: Supports various video file formats - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Standard $268.00 Per User,Per Year Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.