# MRI OnLocation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MRI OnLocation the right Visitor Management solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/253773/MRI-OnLocation/reviews --- MRI OnLocation 4.7 (66) [View alternatives](https://www.capterra.com/p/253773/MRI-OnLocation/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MRI OnLocation Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews GB Gabriela B AdministratorAccounting, 51 - 200 employeesUsed the software for: 6-12 months. “Its comprehensive features and real-time data have improved efficiency and organization, making day-to-day operations much smoother.“ February 19, 2025 NR Neeraj R Assistant managerWholesale, 11 - 50 employeesUsed the software for: 6-12 months. “I cannot even think about the drawbacks but it’s hard since there’s a rain of pros.“ July 11, 2025 MD Michelle D Online MarketingComputer Networking, 51 - 200 employeesUsed the software for: Less than 6 months. “MRI on location is definitely fast and effective to meet the needs of the consumer in an instant Mannerism; Instead Of Lag or Delay In Processing.“ March 28, 2025 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mike M. CEO Computer Software Used the software for: 6-12 months ### "Signing In Simplfied" March 14, 2019 5.0 A fabulous tool for tracking and recording, WhosOnLocation is simple to use and easily tracks who is working on which project from inception to completion. This has been a valuable asset to determine billing for client hours and also works to manage visitors and clients. With WhosOnLocation we are able to verify who was working where at what time for invoice management. We are also able to manage our health and safety requirements to record who is where in need of evacuation even during a practice drill in our building. I would recommend WhosOnLocation for any type of business, a valuable asset. Pros WhosOnLocation is easy to use, from set up to daily use, this product is simple to use and a great way to track and record who is working on each project. Customer service is very friendly and helpful. We haven't had any real glitches but each communication was handled with efficient, friendly service. Cons There is nothing that we have found to dislike about WhosOnLocation Review Source Response from MRI Software March 21, 2019 Mike, thank you for taking the time to review your experience using WhosOnLocation. It is great to hear that you are finding real value across a number of areas since implementing WhosOnLocation. We are very passionate about helping organization keep their people and places safe and secure. MD Michelle D. Online Marketing Computer Networking Used the software for: Less than 6 months ### "MRI On Location " March 28, 2025 5.0 MRI on location is definitely fast and effective to meet the needs of the consumer in an instant Mannerism; Instead Of Lag or Delay In Processing. Pros Efficient And Affective; without Delay in,Go To Market experimental studies classified by the Curator Of The Software and whether any implementation is needed to seevice the consumers in A High Standard Opposition. Cons To Be Honest No Cons are deliberated at this time; The Eccomerce Platform is Thriving from; Excelled Excellence In What Type Of Account, You As the Consumer and what sparks your interest; Of Their In Demand at the given time of Urgency. Review Source PB Paul B. CFO Farming Used the software for: Less than 6 months ### "Craigmore Sustainables NZ" July 24, 2016 3.0 Disappointed at the sales process. Very eager to get me signed up. however very much left to our own. Would have appreciated more support at the start (pushed at us,m rather than us pulling form you etc). I also had to follow up to understand if we had started our contract - which we had by 10 days or so - but we were unaware and paying! Pros Good pricing structure. Like the text messaging embedded. Ability to customise pictures, health & safety messages. Would be good to have detailed off the shelf wording for H&S in regards to obligations of a PCBU. Cons Lack of integration to Office365 active directory - needs to be seamless for companies to set this up. Would be good to make the health & safety page a bit more pretty to read than just a script of words - embed pictures etc. click them to acknowledge etc. Would like more understanding of what the product actually does and how to bespoke configure for our needs. Like any software, usually you start to use in the absence of 50% of the functionality - I feel like this with WOL. Aware for example of app for evacuations, but no knowledge if this can link as add on in Outlook calendars etc? I would like to also understand how we can setup the touch screen for multiplecompanies, and you link to either of the active directory accounts. We are in a shared office. Would also recommend that you offer to sell / partner with someone to create keyring barcode for staff that can scan in and out each day using scanner (ie like a BP coffee club barcode). You need ot make the functionality as seamless as possible for corporates to use. Review Source Response from MRI Software July 24, 2016 Hi Paul, thank you for the review and great feedback. We apologize for the negative elements of your experience with us as we really do pride ourselves on customer support and the user experience. The onBoarding messaging is automated and we send out Welcome emails clearly stating your 30 day free trial has started and we follow up with expiry pending notices and expiry has been reached notices - we don't know what went wrong with your experience but we will review and make sure we close any gaps in our process. Again our deepest apologies. We will be in touch with your team to address any outstanding issues today. Darren Whitaker-Barnett CEO NR Neeraj R. Assistant manager Wholesale Used the software for: 6-12 months ### "A pros system : MRI onlocation" July 11, 2025 5.0 I got more pros than cons. I cannot even think about the drawbacks but it’s hard since there’s a rain of pros. Pros Its tracking system has been top notch. Unlike others the location play a main part in this software. Cons Since I’m not at office all the time, it would be great if there was efficient mobile application for the same Review Source GB Gabriela B. Administrator Accounting Used the software for: 6-12 months ### "Efficient and User-Friendly Property Management with MRI OnLocation" February 19, 2025 5.0 My overall experience with MRI OnLocation has been highly positive. The platform is intuitive and user-friendly, offering a wide range of tools that streamline property management tasks such as tracking maintenance requests, managing leases, and communicating with tenants. Its comprehensive features and real-time data have improved efficiency and organization, making day-to-day operations much smoother. Pros MRI OnLocation has streamlined our property management operations with its user-friendly interface, making it easier to manage tasks efficiently and enhance tenant communication. Cons I do not have any cons to write about MRI OnLocation Review Source JA Joleen A. Recruiting Manager Staffing and Recruiting Used the software for: Less than 6 months ### "On the GO Check Ups" January 10, 2025 5.0 Quick to access and schedule appointments from the comfort of your home. Pros The quick access to location to complete wellness checks. Cons Sometimes the closest locations i find are over an hour away Review Source AW Andrew W. DC Operations Manager Information Technology and Services Used the software for: 2+ years ### "Very solid easy to use product, that you can have running out of the box with 30 minutes work. " November 22, 2017 4.0 Reporting, ease of pre-entry for visitors, Service Provider Management and many more day to day tasks are made easy with WOL. Pros It is so scalable - you can choose to use the bare minimum of modules or the whole lot, if your organisation requires it. It is also very configurable for instance the alerting of visitor arrival can be by email, SMS or both. The Service Provider Manager and Qualifications Manager make it easy to manage contractors and staff qualifications alike. Having set it up for what was a medium sized single site, and extending it across 7 offices and 350+ staff I can honestly say it isn't difficult and we proved that by deploying it to a national organisation across 13 sites with 1200 staff. Cons Navigating around the various functions can take some time especially if you don't use a particular module frequently. Other than that (minor) no real dislikes with the software. Review Source Response from MRI Software November 22, 2017 Thank you very much for such a great review. Our team works extremely hard to offer the best product, customer experience, and value for money, so I am pleased that this reflected in your personal experience. I also noted the comment regarding the navigating around the infrequently used functions and will ask my team how we might improve this for all users. I will pass your review onto our team members. Thank you again. Darren Whitaker-Barnett, CEO | Founder VR Verified Reviewer Event Specialist Consumer Goods Used the software for: 6-12 months ### "WhosOnLocation Review" October 1, 2018 5.0 Pros What I like most about WhosOnLocation is the capability it offers to digitally manage the presence of each individual entering and exiting the office. Cons I've not come across anything that I dislike about WhosOnLocation. It's very user friendly. Review Source Arnaud D. E-Commerce Specialist Hospitality Used the software for: 6-12 months ### "Used it in hospitality. Great software" February 15, 2019 5.0 Pros Perfect for hospitality. Used it to manage my staff in restaurant. Very easy to use and explain Cons Configuration a bit long in my opinion. Design similar to other softwares Review Source Response from MRI Software March 21, 2019 Thanks for the feedback Arnaud. VR Verified Reviewer IT Manager Furniture Used the software for: I used a free trial ### "Good Contractor/Visitor Management with lots of features" March 8, 2019 4.0 WhosOnLocation is a great company with good customer service. The 30 day trial definitely helps you explore what is possible in the application. They were very helpful with all of my questions during the trial period. Pros The user interface on the ipad is intuitive and aesthetically pleasing. Everything works well. You can keep track of visitors, contractors, etc. Health and Safety and other compliance is covered by this application. Cons We trialled out this software but ended up going with an alternative that had less features and was less expensive. You need to evaluate what your needs are to determine if WhosOnLocation is right for your organisation. It is a good mid-level application with a good mixture of simplicity and features. However, for our purposes, the application had more features than we needed. Also, we were not keen on the pricing plans which cap the number of sign ins per year to a finite number. Review Source AH Andy H. ERP & Business Systems Manager Construction Used the software for: 1-2 years ### "Straight forward installation, great customer support, simple but effective system" July 18, 2017 4.0 No need for a receptionist, people notified immediately of visitors arrival, looks great, visitors are impressed by it Pros Minimal maintenance, easily adaptable to provide good aesthetics etc, value for money, super customer service Cons Updates tend to crash the sessions so visitors walk in and are unable to use the system, updates also cause issues with the label printing so they can't be scanned due to size changes Review Source Response from MRI Software July 19, 2017 Hi Andy It's great to hear that you have gained efficiencies in your reception and the management of visitors. I'll get one of our team to reach out around the technical issues you are experiencing. Thanks, Bridie, Marketing HS Hamish S. project Manager Used the software for: 2+ years ### "A company that nothing was a problem. Would recommend them to any company" June 23, 2017 4.0 Pros It works and works well. Great company to work and will make alterations to get things working. Cons They call things names that we don't use. Review Source Response from MRI Software June 25, 2017 Hi Hamish, we value our relationship with Meridian and enjoy working with you as you do with us. On our naming, we aim to keep this as generic as possible to work across all the countries we service. We do welcome suggestions for changes. Bridie, Marketing HF Helen F. Coordinator of Customer Service Used the software for: 6-12 months ### "Very user friendly and easy for visitors to use and great value for your money" June 25, 2017 5.0 Pros Great for reporting data and the features are simple and easy to use and also the security and evacuation alert that is included in the system is perfect for our visitors and staff. Cons The option for customers to put a phone number and not just a mobile number only, however I can understand the reason for the mobile number is that if there was an emergency on site, that the visitor would receive an sms message to evacuate. Review Source Response from MRI Software June 25, 2017 Hi Helen, thanks for the 10/10 review. If using a kiosk you are able to capture a telephone number via a custom questions. The capturing of a mobile number is for emergency use and it allows you to send texts based on your triggers. Thanks Bridie, Marketing JD Jess D. Consumer Goods Used the software for: 6-12 months ### "Adaptable Attractive & Affordable" August 1, 2016 5.0 Great experience form the start, WhosOnLocation were very supportive through the decision making process. The system is easy to use, attractive and easily configured to suit our needs. We looked at a number of people management solutions and nothing else was so easily adaptable and affordable. Pros WhosOnLocation has a nice interface which is easily configured and expanded to suit your own requirements and multiple sites. The reports and contractor management are very useful. Review Source Response from MRI Software September 9, 2016 Hi Jess, thank you for the feedback and review - we really appreciated it. We love having you guys on board as users and we look forward to working with you further into the future. Darren Whitaker-Barnett CEO DS Dan S. Mr Transportation/Trucking/Railroad Used the software for: 1-2 years ### "systems engineer " September 19, 2016 5.0 get support from these guys very fast response always willing to work with my schedule. Fun to work with these guys on new problems and features they are working on Pros always adding new features Cons they are in a very different time zone still very responsive though Review Source Response from MRI Software September 19, 2016 Hello Dan, thank you for the kind review. We strive to deliver the very best service regardless of where you or we are - thanks for supporting us and we look forward to continuing our work with you and the team at Olympic Pipe Line. DH David H. QESH Manager Food & Beverages Used the software for: Less than 6 months ### "Fantastic customer service skills" June 1, 2017 5.0 Speed of sending out induction, and the ability to insist they are completed prior to arrival on site. Pros This software is so easy to use and it has instantly improved our ability to monitor and control visitors and contractors on site. The layout of the screens means it is easier for a novice to navigate their way through the process of printing of their badge. The ability to complete the induction questionnaire before coming to site has enable the contractor to start work as soon as they arrive, meaning better value for money for me! The fact that I receive their answers means I can challenge them on anything they have answered incorrectly. Review Source Response from MRI Software June 7, 2017 Hi David, thanks for the awesome 10/10 review. Great to know that inductions are working well for you and your contractors. I am also a fan of them. I went through the induction before my first day at WhosOnLocation. It not only looked slick and gave a positive brand impression but set me up for day 1. Bridie, Marketing HS Hannah S. Receptionist Aviation & Aerospace Used the software for: Less than 6 months ### "Surprisingly painless & easy to set-up/use." May 31, 2017 5.0 It is easy to use, if I am away from the desk people can still sign-in and staff are promptly informed when their guests have arrived. Pre-registration is really handy as well. Pros The pre-registering feature and especially when you can email the visitor with various info about their visit, who they are meeting, map (if needed) and a barcode for a quicker sign-in process. Cons How many screens you have to go through in the sign-in process; It would be nice if Name, Company Name and Visiting info was all on one page. A lot of customers don't want to have to go through so many screens to sign-in. Review Source Response from MRI Software June 1, 2017 Hi Hannah, thanks so much for taking the time to write a review on WhosOnLocation. For sign-in you are able to have all the questions on one screen when using a non-touch screen. When using touch screen we have to allow room on the screen for the keyboard so are unable to show all questions at once. Thanks again and if we can help with anything please don't hesitate to reach out. Bridie, Marketing. IC Ian C. Management Accountant Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "The best software you'll find for the ease of use and $$$ to make sure you know who's on site!" September 26, 2016 5.0 We kicked off the trial, loved it, and smacked it in without any issues at all. Easy, inexpensive (a bit of gear to buy for kiosks, printers and barcode scanners etc), and just the right amount of support - though you don't need it if you can use a computer; the help desk has everything you need. Smartphone support for staff to login and logout makes it easy for them to interact, and once we get the subcontractors part up and running it should be easy for all. Almost everything we thought we could do with in this type of system WhosOnLocation already has built in. Still exploring and finding good things in the software to put in place. Cracker work guys! Pros It's awesome Cons None. At all. Review Source Response from MRI Software October 12, 2016 Thank you for the Review Ian - it is greatly appreciated. Great to see your team utilizing a wider set of tools available with your account. We hope to deliver more value in our summer release around safety features Thanks again - its appreciated. Darren, CEO CT Craig T. Marketing Coordinator Used the software for: 6-12 months ### "This awesome software does everything we wanted it to do." June 14, 2017 5.0 Pros It is very easy to set up. We are a light user so do not use all of the available features, however I am sure all the features work just as good as the ones we do use. It was also a very cost effective solution for us. Review Source Response from MRI Software June 14, 2017 Thanks for the great review Craig. Its a pleasure to be working with yourself and the team at IC Motor Group. Thanks, Bridie, Marketing KG Kim G. Used the software for: ### "WhosOnLocation - Taupo Airport" September 29, 2016 4.0 Working with Ben and the team from WOL has been a straight forward process. Initial training and set up helped to get the programme running for our needs. The site is easy to navigate and support is only an email away. WOL allows us to track our contractors on the work site. As our office is not always manned, the txt messaging function is an added bonus. The system alerts us via txt when a contractor is signing in / out. We will continue to use WOL as it fits our Health & Safety requirements. Review Source Response from MRI Software October 12, 2016 Hi Kim, thank you for the review - it is most appreciated. Great to see your team utilizing the Notification options for health and safety compliance. That is now a more common use of that feature set along with Dashboards for visibility of who is onsite and hazard broadcasting. Thanks again - we love the review. Darren, CEO JP Jason P. VO of Global IT & IS Information Technology and Services Used the software for: Less than 6 months ### "Fully functional in a day!!!!" September 2, 2016 5.0 I found this product and could configure the demo in a matter of minutes. It was a no brainer to purchase. I have used similar products that took weeks to set up. We had this set up, tested and functioning in a day. Every feature that you could possibly expect. Rock solid platform. Our employees and guests just love it. Pros Ease of use and feature set. Review Source Response from MRI Software September 9, 2016 Hello Jason, thank you for the review - it is greatly appreciated. We are pleased to be working with you and the team at Sandvine in Canada. KC Kim C. Used the software for: ### "Grunley Review" October 10, 2016 5.0 Great customer service and the product is very easy to use. The online help was very helpful as well- if I did not know how to do something I could easily look up how to solve the problem I was having. Review Source Response from MRI Software October 12, 2016 Thank you for your review Kim. It is greatly appreciated and I am pleased you are finding the Support easy to use. Thank you again. AW April W. Office Manager Used the software for: 2+ years ### "I have found WOL very easy to use which is important when you are using multiple systems." July 30, 2017 5.0 Pros We have a very busy reception, it enables me to continue on with my work whilst the visitor is signing in, I love that a text is sent, again enabling me to get on with my job rather than trying to ring the person they are visiting. I like the fact that once they have signed in I can look on my screen and know their name, company and who they are visiting. I also like that WOL is always evolving, they are always looking at adding new features, in particular I like the panic button. Cons I have had feedback from people signing in that they find the signing in process lengthy, in particular the mobile number and the photo. Review Source Response from MRI Software August 9, 2017 Hi April Thank you for the review, we love to hear that by using WhosOnLocation you have found efficiencies. The panic button is a great feature, which hopefully you don't ever have to use. To streamline the process you could make the following changes 1) change the frequency of photo capture from every visit to every 3 or 6 months for returning visitors and contractors; 2) if not all the questions are needed you can reduce the number via the questionnaire manager in the app. If you need assistance with making these changes or anything else please let us know. Thanks, Bridie, Marketing KO Kevin O. I.T. / Facilities Manager Aviation & Aerospace Used the software for: 6-12 months ### "Professional and easy way to handle visitors at a controlled facility." March 1, 2017 5.0 We use WhosOnSite for managing our visitors and it has made our life so much easier. Our facility is access controlled and this software has allowed us to have our visitors read and acknowledge our visitor policy, while also taking their photo and printing a visitor badge. The point of contact notifications are great and we have ours set to email and SMS text message notifications upon visitor arrival. It's been a great tool for seeing who is currently onsite and being able to report visitor history. We set our system up with a Windows 10 basic pc and are using a 19inch touch screen display which makes it very easy for visitors to enter their info when signing in and out. The web management interface is fairly easy to navigate and there is plenty of help if you need it. We're just scratching the surface of what you can do with this software. Pros Very easy to use. It's web based and doesn't take much of a computer to run it. Easy to integrate a web cam and badge printer. I use it every day and the management interface is easy to navigate and setup. Cons Would be nice to have a button on the main menu of the management interface to show who's onsite without having to go to the location. But I only have 1 location. Review Source Response from MRI Software March 2, 2017 Thanks for the review Kevin. Great to hear the value WhosOnLocation is adding to your controlled facility. I would also like to point out to you that you can favourite any page in the application, simply select the star on the page you require, and this will then bookmark under under the star in the header of the application. We hope this helps. Enjoy! DT David T. Systems Admin Pharmaceuticals Used the software for: 1-2 years ### "Getting "WhosOnLocation" up and running was a painless and straight forward exercise." May 8, 2017 5.0 Tidied up our visitor/service provider process nicely allowing us to comply with current health and safety requirements. Covered off our internal security needs as well. Pros Help from the service desk when I did have a question was spot on. Fast and on the mark every time, I couldn't praise them enough. Features, if you can think of it, "WhosOnLocation" will have it (well that's what it feels like !) The user friendly interface. Barring the odd occasion, nothing seemed too hard to figure out how it worked (despite the myriad of features) Cons Sometimes it seemed there were too many features and you could get a bit lost however there was comprehensive help files and an excellent helpdesk to fall back on so no big deal. Review Source Response from MRI Software May 8, 2017 Good afternoon David, Thank you for the awesome review. As a true 'enterprise-class' cloud people presence management system we are always striving to balance the 'deep' and 'wide' feature set with 'simplicity' of the user experience - and as you have discovered we are mainly there; but we can improve. The product has been developed with significant customer feedback and input. Hence the flexibility of the app to meet a very wide range of customer environments; be they hospitals, manufacturing plants, high security operations, schools, corporate offices, utilities, or small business. But of course, it does have it's challenges, and keeping it simple is always ours whilst balancing the often complex needs of some of our multi-national users. Once again we really appreciate the review. Don't hesitate to let us know if we ever fail to meet your expectations - our greatest learning's come from critical review. Darren CEO Founder WhosOnLocation Similar Products Featured ## Related categories [Visitor Management](https://www.capterra.com/visitor-management-software/)[EHS Management](https://www.capterra.com/ehs-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.