--- title: "Grace Hill Policies Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Grace Hill Policies Software - reviews, pricing plans, popular comparisons to other Policy Management products and more." source_url: "https://www.capterra.com/p/253808/Grace-Hill-Policies/" page_type: "product" language: "en" --- # Grace Hill Policies Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Grace Hill Policies ## What is Grace Hill Policies? Grace Hill has helped multifamily organizations customize, distribute, and maintain policies for more than 25 years. Empower your team with comprehensive, industry-specific policies accessed through PerformanceHQ, our new technology platform. Mitigate risk by ensuring everyone understands your expectations and can easily access up-to-date policies at any time, on any device. Plus, new, advanced features increase employee engagement and policy compliance with less administrative time and effort. ## What is Grace Hill Policies used for? [Policy Management](https://www.capterra.com/policy-management-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $200 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Grace Hill Policies?[Manage this product listing](https://www.g2.com/products/policies/claim_requests/new?auto=true) ## Grace Hill Policies Overview Updated August 2026 AI summary Grace Hill Policies enables organizations to manage, create, and maintain policies within a centralized platform suitable for businesses of any size. Covering policy management needs, it features compliance tracking, document management, audit trails, and version control, alongside optional tools like policy training, chatbot support, and customizable templates. It is delivered via cloud, SaaS, and web-based deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Grace Hill Policies 5.0 (4) VS. [4.7 (517)](https://www.capterra.com/p/121513/PowerDMS/reviews/) Starting Price $200 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.6 (517) Value For Money 5.0 (3) Value For Money 4.5 (457) Customer Service 5.0 (3) Customer Service 4.7 (486) ## Grace Hill Policies alternatives [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (105)](https://www.capterra.com/p/138931/Audit-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [TermsFeed](https://www.capterra.com/p/10002594/TermsFeed/) [4.9 (53)](https://www.capterra.com/p/10002594/TermsFeed/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10002594/TermsFeed/) Highest Rated [DocTract](https://www.capterra.com/p/184908/DocTract/) [5.0 (46)](https://www.capterra.com/p/184908/DocTract/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184908/DocTract/) ## FAQs about Grace Hill Policies Overview ### What company size and specific industries is Grace Hill Policies built for? Grace Hill Policies is designed for multifamily management companies in any market segment, including conventional market-rate, senior, student, and affordable housing. It fits organizations with portfolios of any size or unit count, from smaller operators to large enterprises managing many properties. Features and Usability ### What are the key features of Grace Hill Policies? Grace Hill Policies includes policy creation, a policy library, document management, and version control for building and maintaining policy content. It also offers compliance management, audit trail, risk assessment, and audit management, plus customizable reports, visual analytics, alerts/notifications, training management, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Grace Hill Policies starts at $200 per month for the Small Business Package for rental housing clients with fewer than 500 total units. The plan includes roughly 30 policies and 70 standard training courses in a simplified platform, with no implementation required. Getting Started and Support ### What training and onboarding options does Grace Hill Policies offer? Grace Hill Policies provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions and webinars allow guided remote learning, and documentation offers written reference material for self-paced review and setup support. Getting Started and Support ### What customer support options does Grace Hill Policies offer? Grace Hill Policies provides email/help desk support, a FAQ/forum, a knowledge base, and phone support. Support experience details are not available in the catalog data, so no user feedback on response times, helpfulness, or common frustrations can be stated. ## Features AI summary Based on 521 Policy Management reviews Capterra data shows that buyers of policy management software rank the following features as their top priorities: - **Policy Library** (**57%** of reviewers rated this feature as critical) - **Policy Creation** (**54%**) - **Compliance Management** (**58%**) Grace Hill Policies supports all three features that reviewers rate most highly: **Policy Library**, **Policy Creation**, and **Compliance Management**. Together, these capabilities help businesses store and organize policies in one place, create and update documents more efficiently, and track compliance requirements with greater consistency, allowing teams to maintain accurate policies and reduce oversight gaps. Compliance Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Document Management 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Search/Filter 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Archiving & Retention 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Audit Trail 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Version Control 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track revisions and updates made to files and navigate between different versions Grace Hill Policies 24 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Forms Management: Store, manage and track all forms in a centralized location - Policy Creation: Create new policies or alter existing policies - Policy Library: A repository of all past and existing policies - Policy Training: Train and educate employees on existing and/or new procedures and policies - Risk Analysis: Analyze potential risks across the organization - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Version Control: Track revisions and updates made to files and navigate between different versions --- Features 4.3 (4) 4.3 Based on 4 reviews ## Pricing Value for money 5.0 (3) [View pricing plan details](https://www.capterra.com/p/253808/Grace-Hill-Policies/pricing/) Small Business Package $200.00 Per Month It includes: - 30 Policies - 70 Standard Training Courses - No Implementation Required Essentials Package Per-unit pricing. It includes: - 70+ Policies - 30 Customizable Essential Form Templates - Company Branding Premium Package Per-unit pricing. It includes: - 210+ Policies - 30 Customizable Forms Student Housing Package Per-unit pricing. It includes: - Exclusive Student Housing Turn Policy Manual Value for money 5.0 (3) 5.0 Based on 3 reviews ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Chad C. President Real Estate ### "Excellent options" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 18, 2022 Very positive. Pros Very happy with policy partners. Recommend to all companies. Cons I like everything. I haven’t had any issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 25, 2022 Thank you for sharing your experience with PolicyPartner! We appreciate you taking the time to share your honest feedback. Thanks again for being a PolicyPartner customer! - The Grace Hill Team. SC Suzie C. Executive Assistant Real Estate ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 11, 2022 Pros It's VERY easy to use. The quality is great. Cons There isn't anything I would change about the software. I think it's great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 25, 2022 Thank you for sharing your experience with PolicyPartner! We appreciate you taking the time to share your honest feedback. Thanks again for being a PolicyPartner customer! - The Grace Hill Team. KK Kim K. Operations Specialist Real Estate ### "Policy Partner Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 10, 2022 We enjoy having policy partner. It allows our employees to see policies in real time and they update immediately, without having to verify each property added to a physical book. The employees appreciate the ease of use and the fact that they can find all their forms in one location. Pros I love the ease of use and the collaborations that we are allowed to use for every admin to review the policy before the official changes. This saves on paper review, and each person can add their own edits. To add information is easy, the formatting is difficult. Cons I am disappointed that the quiz/survey function does not work. Or that Policy Partner 2.0 has not come out for the acknowledgement piece for employees to acknowledge changes. The merge fields are quirky, where sometimes they work and other times they do not. To get the document set up is frustrating, the font does not alway change correctly or follow the same fonts and the list items has issues at times being correct. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 25, 2022 Thank you for sharing your experience with PolicyPartner! We appreciate you taking the time to share your honest feedback. Thanks again for being a PolicyPartner customer! - The Grace Hill Team. EM Erin M. Senior Regional Manager Real Estate ### "Enjoying our first year with Policy Partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2022 The experience has been great from demo to, integration of old policy platform, to current use. We have also enjoyed all of the employees we met along the way. Pros Easy search capabilities, easy to collaborate and edit, easy to create new policies, tech support is quick to respond, easy to teach others how to use Cons We are happy overall with Policy Partner! Switched from [PolicyTech](https://www.capterra.com/p/20046/PolicyTech/) We needed an easier platform for users, administrators and editors Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 25, 2022 Thank you for sharing your experience with PolicyPartner! We appreciate you taking the time to share your honest feedback. Thanks again for being a PolicyPartner customer! - The Grace Hill Team. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.