--- title: "Rootly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rootly Software - reviews, pricing plans, popular comparisons to other Incident Management products and more." source_url: "https://www.capterra.com/p/253820/Rootly/" page_type: "product" language: "en" --- # Rootly Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Rootly ## What is Rootly? Rootly is a Slack-native incident management app and platform that automates tedious manual work during incidents. Companies like Canva, Grammarly, Squarespace, and 100's of others trust Rootly daily to create a simple, consistent, and delightful incident management process. ## What is Rootly used for? [Incident Management](https://www.capterra.com/incident-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rootly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://rootly.com&name=Rootly) ## Rootly Overview Updated September 2026 AI summary Rootly delivers incident management for organizations of all sizes, supporting teams with features like real-time monitoring, incident reporting, compliance management, and workflow automation. Available as a cloud-based solution, it offers customizable reports, on-call scheduling, multi-channel communication, and integrates with numerous third-party tools, making it suitable for businesses seeking to coordinate and manage incidents efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rootly 0.0 VS. [4.6 (795)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (782) Value For Money 0.0 (0) Value For Money 4.4 (703) Customer Service 0.0 (0) Customer Service 4.5 (735) ## Rootly alternatives [4.6 (355)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (96)](https://www.capterra.com/p/141558/DoneSafe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Rootly Overview ### What company size and specific industries is Rootly built for? Rootly is designed for mid-market and enterprise teams that need incident management in Slack, especially technology, SaaS, and other IT-heavy organizations that handle frequent operational incidents. It fits companies that want to reduce manual work during response and coordination across technical teams. Features and Usability ### What are the key features of Rootly? Rootly includes incident management, IT incident management, alerts and escalation, on-call scheduling, and real-time notifications for coordinating response workflows. It also offers audit trail, compliance management, risk assessment, customizable reports, workflow management, and third-party integrations for tracking events, actions, and reporting across teams. Integrations ### Which third-party tools and platforms does Rootly integrate with? Rootly integrates with over 20 third-party tools and platforms across collaboration, IT, and development workflows. Key integrations include Jira, GitHub, GitLab, Microsoft Teams, Google Calendar, Google Docs, Google Meet, Confluence, Datadog, Grafana, Airtable, Dropbox Paper, Freshservice, Mattermost, Okta, OneLogin, OpsGenie, Heroku, Looker, and Pulumi. Getting Started and Support ### What customer support options does Rootly offer? Rootly provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support quality is available in the catalog data, so response times, helpfulness, and common frustrations cannot be assessed from user comments. ## Features AI summary Based on 971 Incident Management reviews Capterra data shows that buyers of Incident Management software rank the following features as their top priorities: - **Compliance Management** (**50%** of reviewers rated this feature as critical) - **Incident Reporting** (**59%**) - **Real-Time Monitoring** (**61%**) Rootly supports all three features reviewers value most: **Compliance Management**, **Incident Reporting**, and **Real-Time Monitoring**. Together, these capabilities help businesses stay aligned with policy requirements, document and track incidents clearly, and monitor issues as they happen, allowing teams to respond faster and maintain more reliable operations. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Audit Trail A record of all activities within the system, including user access, changes made, etc. Communications Management Record and track all relevant internal and external communications Rootly 40 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Communications Management: Record and track all relevant internal and external communications - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Visualization: Graphical representation of data - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Forms Management: Store, manage and track all forms in a centralized location - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Investigation Management: Oversee people and resources to carry out an investigation - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - On Call Scheduling: Track and organize on-call shifts - OSHA Compliance: Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ GitHub](https://www.capterra.com/p/129067/GitHub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.