--- title: "Rootly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rootly Software - reviews, pricing plans, popular comparisons to other Incident Management products and more." source_url: "https://www.capterra.com/p/253820/Rootly/" page_type: "product" language: "en" publication_date: "2026-11-13" --- # Rootly Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Rootly ## What is Rootly? Rootly is a Slack-native incident management app and platform that automates tedious manual work during incidents. Companies like Canva, Grammarly, Squarespace, and 100's of others trust Rootly daily to create a simple, consistent, and delightful incident management process. ## What is Rootly used for? [Incident Management](https://www.capterra.com/incident-management-software/) Top alternative Featured Overall rating Based on 44 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rootly?[Manage this product listing](https://www.g2.com/products/rootly/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rootly 0.0 VS. [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $1 per user, per month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (792) Value For Money 0.0 (0) Value For Money 4.4 (713) Customer Service 0.0 (0) Customer Service 4.5 (745) ## Rootly alternatives [4.6 (356)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (399)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.8 (96)](https://www.capterra.com/p/141558/DoneSafe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about Rootly Overview ### What company size and specific industries is Rootly built for? Rootly is designed for mid-market and enterprise teams that need Slack-native incident management for software, technology, and IT operations. It fits organizations that handle recurring incidents and want to automate manual response tasks during outages, alerts, and post-incident coordination. Features and Usability ### What are the key features of Rootly? Rootly offers incident management, IT incident management, and safety incident management, plus alerts and escalation, real-time notifications, and status tracking. It also includes on-call scheduling, workflow management, audit trail, reporting and statistics, customizable fields and forms, and third-party integrations for coordinating response and compliance tasks. Integrations ### Which third-party tools and platforms does Rootly integrate with? Rootly integrates with over 20 third-party tools and platforms, including communication and collaboration apps such as Microsoft Teams and Mattermost, developer tools like GitHub, GitLab, and Jira, and operations systems such as Datadog, Grafana, OpsGenie, Okta, OneLogin, and Confluence. Getting Started and Support ### What customer support options does Rootly offer? Rootly offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support experience is available here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 984 Incident Management reviews Capterra data shows that buyers of incident management software rank the following features as their top priorities: - **Compliance Management** (**50%** of reviewers rated this feature as critical) - **Incident Reporting** (**59%**) - **Real-Time Monitoring** (**61%**) Rootly supports all three of the features reviewers consider most important: **Compliance Management**, **Incident Reporting**, and **Real-Time Monitoring**. Together, these capabilities help businesses stay aligned with requirements, document and track incidents clearly, and monitor issues as they happen, allowing teams to respond faster and maintain more reliable operations. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Audit Trail A record of all activities within the system, including user access, changes made, etc. Communications Management Record and track all relevant internal and external communications Rootly 40 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Communications Management: Record and track all relevant internal and external communications - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Visualization: Graphical representation of data - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Forms Management: Store, manage and track all forms in a centralized location - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Investigation Management: Oversee people and resources to carry out an investigation - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - On Call Scheduling: Track and organize on-call shifts - OSHA Compliance: Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Startup $1.00 Per Year It includes: - Pay what you can under 25 employees - No SSO up charge - Incident Response with Slack - Schedules, escalation policies, and paging included - Rootly AI agent in Slack, Mobile, and Web - 100+ integrations (Linear, Datadog, Sentry, Honeycomb, Github, Terraform) - Dedicated Slack channel for support - AI Scribe Meeting Bot - AI Retrospectives that draft your retro for you - Status Page - Mobile App with AI included - Advanced Metrics & Insights Essentials $20.00 It includes: - Declare and run incidents from Slack, Google Chat, or Microsoft Teams - Schedules, escalation policies, overrides, shadows, and pay calculator - Collaborative AI Retrospectives generated from the incident timeline and all the context - Heartbeat, live call routing, alert urgency and grouping - SSO and SAML with no upcharge - Rootly AI agent in Slack, Google Chat, Teams, Mobile and Web - AI Meeting Scribe bot - Beautiful Status Pages you can customize to your brand - Mobile App with AI - Full API, MCP server, and Terraform provider - Dedicated Slack channel with Rootly engineers - Bundle On-Call starting at $20 per user/month ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 4.6 Based on 44 reviews Filter by rating Counts reflect reviews available in this feed. 5(18) 4(24) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Moiz Z. Cloud Operations Engineer Used the software for: 1-3 years ### "Impressive End-to-End Automation and Customization for Incident Workflows" 5.0 November 14, 2026 Automated incident management and complete control over incident lifecycle workflows have reduced our time from identification to resolution. The ability to generate detailed postmortems in an automated way is truly a game changer. Pros The level of involvement and customization through automation for almost everything is impressive, from incident investigation and management to resolution and then postmortems. It feels like a one-stop solution that covers the entire workflow. Cons The customisation options for the status pages are currently limited, but I’ve heard that’s a work in progress. Kartik C. Software engineer. Used the software for: 1-3 years ### "Simple, Neat UI with Powerful Features, Instant Support, and Seamless Integrations" 5.0 November 14, 2026 Custom incident workflows, pagerduty replacement. Pros really simple and neat UI, amazingly helpful features, instant support from the team during the time of need. Integrated with almost anything you want, slack app is really helpful in real life incidents and workflows are intuitive to build customizations on top of rootly which is amazing! Cons Don't have a dislike moment, other than at one point rootly calls to India stopped working and we found out the hard way, would have loved a direct communication from the team at that point. SP Sierra P. ### "Structured Incident Coordination, Though Knowledge Linking Needs Work" 5.0 November 12, 2026 centralized incident records to help my team distinguish separate incidents and maintain the relevant information for each ongoing investigation. Pros I appreciate having service ownership and related services information organized, which makes incident coordination more structured. Rootly’s centralized incident record helps my team distinguish separate incidents and maintain the relevant information for each investigation. I also use Rootly to map affected services and dependencies to understand how a technical failure may impact other applications or business operations. Cons Rootly could improve its knowledge base linking. SH Sung-Soo H. Senior Software Engineer Used the software for: 1-3 years ### "Smooth Slack Incident Management with Rootly Agents" 4.5 November 9, 2026 Primarily use Slack based workflows for incident response and management, Rootly's Slack integration makes it easy to see a feed of incidents at different severity levels, as well as to manage status in single incidents easily. Pros Incident management in Slack with Rootly agents works well, easy to get caught up and find actions to escalate/update Cons Not much. Is dark mode on web a thing? 😅 EL Eega L. Senior Site Reliability Engineer Used the software for: Less than 1 year ### "Rootly Makes Incident Management Easy and Organized" 5.0 November 9, 2026 Rootly helps us turn monitoring alerts into a structured and automated incident response process. By integrating with our monitoring tools and Slack, we can automate incident creation, routing, notifications, and ownership. This reduces manual effort, helps us respond faster, and gives the team a more consistent way to manage incidents. Pros I really like how Rootly makes incident management and automation so easy. Its integration with Slack and our monitoring tools helps us quickly turn alerts into structured incidents, and it keeps the response process clear and well organized from start to finish. Cons I don’t have any major dislikes. One improvement I’d appreciate is better visibility into workflow troubleshooting, especially when dealing with multiple integrations, conditions, and alert-routing rules. LK Lehel K. ### "Reliable Critical Alerts with included SSO" 4.5 November 7, 2026 I use Rootly for critical alerts and push notifications. Pros I like that SSO is included and isn’t an enterprise feature, and that it’s easy to set up. MCP makes configuration changes easy when I ask my agent to make them. The mobile app works well, and critical alerts always come through. Cons I really need dark mode. Configuration can be complex, though MCP makes it easy now. The initial setup took some time. alistair M. Engineering Manager (Developer Experience) Used the software for: 3-5 years ### "Outstanding Support and Helpful Automation Simplification" 4.5 November 7, 2026 Rootly has been great at standardising our incident response process across dozens of teams. Automating the response tasks that are common throughout our company. It makes visualising the workflows and what they do simple. Pros The support team is one of the best I've worked with, they are very responsive and rapidly turn around change when needed. The tool itself is very helpful and simplifying standard automations. Cons For a mature product, there are more bugs than what I'd expect. This was noticed particularly with the on-call component when we first explored it. Jordi Á. Staff software engineer Used the software for: 1-3 years ### "Seamless Integration with PagerDuty, Slack, and Jira" 4.5 November 6, 2026 Easy to follow incident status Pros Integration with PagerDuty, Slack, and Jira Cons I like everything. Nothing that I dislike ND Nilay D. Analyst Used the software for: 1-3 years ### "Seamless Slack-Native Incident Automation for Faster SOC Response" 4.5 November 6, 2026 Rootly eliminates the manual chaos of incident coordination by instantly automating dedicated Slack war rooms and timelines, allowing our SOC to focus entirely on threat containment rather than administrative overhead. Pros Its seamless Slack-native automation instantly spins up incident channels, assigns response roles, and logs real-time timelines so our SOC can focus on threat containment instead of administrative overhead. Cons During major security incidents, Rootly's automated Slack notifications and status updates can occasionally clutter the channel, making it easy to miss critical team messages in the noise. Nicholas B. Software Engineer Used the software for: 1-3 years ### "Build Incident Timelines in Slack Without Breaking Flow" 5.0 November 6, 2026 Rootly is making it easier to inform stakeholders during an incident, and telling the narrative after resolution for a retro. Pros The ability to build a timeline from within slack through reactions and pins, allowing me to stay in my flow and not requiring me to break my flow during an incident, which would sacrifice valuable seconds. Cons Sometimes confusing integrations with retro documents in google docs, or paging others through PagerDuty integrations. Senior Frontend Engineer Used the software for: Less than 1 year 4.5 November 14, 2026 AI summary based on a full review Using Rootly has led to significant time savings in updating resources and managing incidents effectively. A potential downside is that new users might struggle to locate specific features initially. Log in to unlock the full review, detailed ratings, and pros & cons Senior Site Reliability Engineer Used the software for: Less than 1 year 5.0 November 13, 2026 AI summary based on a full review Rootly has effectively reduced alert noise, providing relief for the team, although there is a desire for more focus on alert monitoring features as the primary usage of the tool. Log in to unlock the full review, detailed ratings, and pros & cons Software Engineer I Used the software for: Less than 1 year 4.5 November 13, 2026 AI summary based on a full review Rootly has proven to be an effective paging provider, delivering excellent performance for our needs. However, the user interface could be more user-friendly, particularly for on-call functionalities. Log in to unlock the full review, detailed ratings, and pros & cons data engineer Used the software for: 1-3 years 4.5 November 11, 2026 AI summary based on a full review Users benefit from intuitive alert management that simplifies incident response and enhances collaboration through integrations. There are no notable complaints regarding its performance in managing production on-call responsibilities. Log in to unlock the full review, detailed ratings, and pros & cons Team Leader Used the software for: Less than 1 year 5.0 November 11, 2026 AI summary based on a full review Rootly enhances incident management by consolidating various tools into a single workflow, which minimizes the time spent on manual tasks. A limitation is that some critical information may not be readily visible in Slack, necessitating additional steps during incidents. Log in to unlock the full review, detailed ratings, and pros & cons Firewall Engineer 4.5 November 11, 2026 AI summary based on a full review Rootly's intuitive interface greatly aids in managing on-call support, providing a seamless experience for users. However, there is a need for more detailed alerts to improve the functionality further. Log in to unlock the full review, detailed ratings, and pros & cons Site Reliability Engineer Used the software for: 1-3 years 4.5 November 11, 2026 AI summary based on a full review Rootly effectively reduces manual efforts during incidents, enabling teams to focus on rapid triaging and resolution. While the reviewer has not identified any major drawbacks, their overall experience has been positive and meets expectations. Log in to unlock the full review, detailed ratings, and pros & cons SRE Used the software for: 1-3 years 4.0 November 10, 2026 AI summary based on a full review This tool is reliable for alerting SRE staff outside of regular hours, which helps maintain product uptime. The default alarm sound for notifications could be improved to enhance user experience. Log in to unlock the full review, detailed ratings, and pros & cons Senior Software Engineer 4.5 November 10, 2026 AI summary based on a full review Rootly simplifies the process of managing on-call shifts and incidents through its Slack integration, making it faster to respond to incidents. The user interface for shift visibility is less effective, as it does not provide an easy way to see upcoming shifts at a glance. Log in to unlock the full review, detailed ratings, and pros & cons Cloud Security Engineer Used the software for: 1-3 years 5.0 November 9, 2026 AI summary based on a full review Rootly provides substantial time savings by automating ticket creation and root cause analyses, enhancing overall productivity. There have been no reported issues, making it a reliable choice compared to previous software. Log in to unlock the full review, detailed ratings, and pros & cons Senior Manager Systems Engineering 5.0 November 9, 2026 AI summary based on a full review Rootly provides significant benefits in incident management through its ease of use and automation features, which have impressed the reviewer. Currently, there are no drawbacks or concerns reported with the software. Log in to unlock the full review, detailed ratings, and pros & cons Jr. SRE Used the software for: Less than 1 year 5.0 November 9, 2026 AI summary based on a full review Rootly streamlines incident management by providing a structured approach that improves coordination and communication among teams. Despite its strengths, there are issues with the metrics section that can affect reporting accuracy, indicating room for improvement. Log in to unlock the full review, detailed ratings, and pros & cons Software developer Used the software for: 1-3 years 4.0 November 9, 2026 AI summary based on a full review This tool is praised for its reliability and ease of use, particularly in handling on-call duties and notifications. The reviewer mentioned that receiving pages while on call can be bothersome and wishes for an easier confirmation process for notifications. Log in to unlock the full review, detailed ratings, and pros & cons Staff Software Engineer (SDE 5) Used the software for: Less than 1 year 5.0 November 8, 2026 AI summary based on a full review The intuitive design of the UI contributes to a seamless user experience, allowing for quick interactions. However, the reviewer wishes for additional features like issue analysis agents that connect to external sources. Log in to unlock the full review, detailed ratings, and pros & cons Software Engineer Used the software for: 1-3 years 4.5 November 7, 2026 AI summary based on a full review Rootly improves collaboration and visibility during incidents, making the management process less challenging. Users may experience a learning curve with its features, but the documentation aids in overcoming this limitation. 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