--- title: "Chat360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chat360 Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/253869/Chat360/" page_type: "product" language: "en" --- # Chat360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Chat360 ## What is Chat360? Chat360 is a multichannel conversational AI chatbot builder software. The no-code platform enables businesses to create AI-powered chatbots for various platforms like WhatsApp, Facebook Messenger, Instagram, and websites. It aims to help companies enhance customer engagement, lead generation, sales, and support through personalized conversations across preferred messaging channels. Key features include omnichannel deployment, conversational flows, broadcast, and engagement tools to optimize the customer experience. ## What is Chat360 used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chat360?[Manage this product listing](https://www.g2.com/products/chat360/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chat360 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Chat360 alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) [4.3 (92)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131274/Sprinklr-Platform/) ## FAQs about Chat360 Overview ### What company size and specific industries is Chat360 built for? Chat360 is designed for enterprise brands and companies with a global presence, especially those with marketing, sales, and customer support teams. It fits larger organizations that need to manage customer communication across departments and markets rather than small businesses or single-team operations. Features and Usability ### What are the key features of Chat360? Chat360 offers customer support and live chat tools, plus chatbot and generative AI features for automated responses, intent recognition, and natural language processing. It also includes knowledge base management, support ticket management, CRM, multi-channel communication, analytics dashboards, reporting, and third-party integrations. Integrations ### Which third-party tools and platforms does Chat360 integrate with? Chat360 integrates with HubSpot Content Hub, HubSpot Marketing Hub, HubSpot Sales Hub, HubSpot Service Hub, LeadSquared, Salesforce Customer360, Zoho CRM Plus, Zoho Commerce, Zoho Inventory, Magento BI, Shopify Collabs, Stripe Billing, and WebEngage. These integrations cover CRM, marketing, commerce, billing, and analytics tools. Getting Started and Support ### What training and onboarding options does Chat360 offer? Chat360 provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online sessions support guided setup, documentation offers written reference material, and videos provide recorded walkthroughs for self-paced review of features and steps. Getting Started and Support ### What customer support options does Chat360 offer? Chat360 provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. These support channels give users several ways to find answers or reach help, though no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 218 Customer Support reviews Capterra reviewers highlight these as the features buyers care about most when comparing enterprise search software: - **Natural Language Search** (**45%** of reviewers rated this feature as critical) - **Search/Filter** (**45%**) - **Full Text Search** (**47%**) Chat360 supports **Natural Language Search** and **Search/Filter**, giving teams a more intuitive way to find information and narrow results quickly across large sets of content. However, it does not offer **Full Text Search**. Instead, it provides **Third-Party Integrations** (**49%**), which can connect search workflows with other business systems and data sources, helping businesses improve access to information and giving teams faster ways to locate relevant content across their existing tools. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Autoresponders Create and automatically send premade copy in response to customer messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat360 48 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Intent Recognition: Helps understand a user's intentions/actions - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[ Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/)[ Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)[ HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[ LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[ HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/)[ Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.