--- title: "Hardware Asset Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hardware Asset Management Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more." source_url: "https://www.capterra.com/p/253952/Asset-Management-Servicenow/" page_type: "product" language: "en" --- # Hardware Asset Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Hardware Asset Management ## What is Hardware Asset Management? Optimize hardware, software, and cloud costs while reducing risk. Automate workflow action from a native CMDB, the central system of record for IT. ## What is Hardware Asset Management used for? [Fixed Asset Management](https://www.capterra.com/fixed-asset-management-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 81% Neutral 19% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hardware Asset Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.servicenow.com/&name=Hardware Asset Management) ## Hardware Asset Management Overview Updated August 2026 AI summary Hardware Asset Management is a cloud-based platform for midsize and enterprise organizations seeking to manage IT and fixed assets. It supports asset tracking, inventory management, compliance tracking, and audit management, with optional audit trail and maintenance management features. The system helps IT teams oversee hardware lifecycles, coordinate audits, and maintain records for governance and cost control. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hardware Asset Management 4.3 (32) VS. [4.5 (214)](https://www.capterra.com/p/78913/Fixed-Asset-Pro/reviews/) Starting Price Contact vendor Starting Price $499 Per User, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (32) Ease Of Use 4.6 (214) Value For Money 4.3 (19) Value For Money 4.8 (208) Customer Service 4.2 (17) Customer Service 4.6 (207) ## Hardware Asset Management alternatives Highest Rated [4.8 (1,062)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (376)](https://www.capterra.com/p/80853/AssetCloud/reviews/) Starting price $108.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.8 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (138)](https://www.capterra.com/p/136727/Reftab/reviews/) Starting price $31.25 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/253952/Asset-Management-Servicenow/alternatives/) ## FAQs about Hardware Asset Management Overview ### Which roles and teams benefit most from Hardware Asset Management? Hardware Asset Management is most used by IT administrators, help desk teams, and security specialists who track devices, manage inventories, and support lifecycle workflows. Business analysts, program managers, and operations leads use it to improve visibility, control costs, strengthen compliance, and coordinate hardware deployment, maintenance, and audits across teams. Answer based on 31 reviews Overview ### What company size and specific industries is Hardware Asset Management built for? Hardware Asset Management is designed for organizations of all sizes that need to plan, service, and operate IT assets on a single platform. It fits general IT asset management use cases across industries rather than a specific sector, making it suitable for companies seeking centralized hardware workflow management. Features and Usability ### What are the key features of Hardware Asset Management? Hardware Asset Management offers asset lifecycle management, asset tracking, inventory management, and inventory tracking for monitoring hardware from acquisition to disposal. It also includes maintenance management, audit management, audit trail, and compliance tracking to document changes, support inspections, and maintain records for governance. Getting Started and Support ### What training and onboarding options does Hardware Asset Management offer? Hardware Asset Management provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup, feature review, and ongoing learning. Answer based on 5 reviews Getting Started and Support ### What customer support options does Hardware Asset Management offer? Hardware Asset Management provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. The available support channels give users multiple ways to get help, and reviewers describe the product as giving support staff the asset information and relationships they need for day-to-day work. Answer based on 1 reviews Features and Usability ### Is Hardware Asset Management easy to use? Hardware Asset Management feels straightforward for basic asset tracking and service requests, but setup and navigation can get difficult fast. IT teams often like the self-service options, customization, and everyday updates, while admins and enterprise users frequently mention clunky workflows, slow screens, confusing menus, and time-consuming configuration. Answer based on 18 reviews Features and Usability ### How good is the Hardware Asset Management user interface? Hardware Asset Management offers a usable interface for routine asset work, but the experience depends heavily on customization and system design. Many IT users like the dashboards, forms, and quick access to records, while others find the layout dated, navigation crowded, reporting screens hard to read, and some actions too click-heavy. Answer based on 14 reviews ## Features AI summary Based on 2,347 IT Asset Management reviews Not all IT Asset Management tools cover every feature buyers want most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Inventory Management** (**49%** of reviewers rated this feature as critical) - **Asset Tracking** (**49%**) - **Incident Management** (**48%**) Hardware Asset Management includes **Inventory Management** and **Asset Tracking**, giving IT teams a clear view of available assets and where they are throughout their lifecycle. However, it does not include **Incident Management**. By covering **Inventory Management** and **Asset Tracking**, the product helps businesses maintain accurate asset records, monitor equipment usage, and keep day-to-day asset oversight more efficient. Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Audit Trail A record of all activities within the system, including user access, changes made, etc. Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Inventory Management Track and manage inventory levels to maintain proper supply Hardware Asset Management 8 features ### All Features - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Maintenance Management: Manage, maintain and track the performance of assets and equipment --- Get Advice We can help you find the software with the features you need. Features 4.4 (32) 4.4 Based on 32 reviews ## Pricing Value for money 4.3 (19) ### Starting price Free trial not available Value for money 4.3 (19) 4.3 Based on 19 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (17) 4.2 Based on 17 reviews ## User reviews Overall rating 4.3 Based on 32 reviews Filter by rating 5(14) 4(12) 3(6) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Software developer Computer Software ### "Easy to use " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2021 Pros This is a great way to manage the assets, because it allows to have a better control Cons There are some fields that could be difficult to fill for a normal user 7 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OA Oliver A. Program Manager Education Management ### "Not Bad" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 February 25, 2021 Not so great especially, without coordinated integration. Possible because of limited knowledge of the product Pros Easy to understand how to use. Get the job done with few configurations. Comes with standard reporting for easy results Cons Could be better if its integrated with other products from ServiceNow that is deployed in the organization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GY George Y. dba Venture Capital & Private Equity ### "Decent asset Management software" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 26, 2021 it help build a good inventory of the assets and make the management of asset much easier. Pros Once the software is correctly configured, you can find relations of the assets pretty easily, and the searching function is powerful. Cons it was a pain to build up all the inventory of the assets, and the configuration of the software is tedious and difficult. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Product Manager Warehousing ### "It's too early to tell but.." 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 28, 2020 Overall I'm not sure we're happy with the move to ServiceNow... yet. It likely will get better as we're still only just out of the gates on deployment, but the learning curve has proved painful. Pros \-Very robust, a feature set for nearly everything -Was able to replace several systems - IT ticketing, change order management, asset management, and more Cons \-Deployment was tedious and time consuming for our organization -Sometimes replacing several tools with one is a benefit, other times it may highlight the features you truly use in the to-be-replaced systems Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Application Support Team Lead Medical Practice ### "nice features" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 19, 2020 Its been wonderful overall. The amount of time saved being in one integrated system is amazing. Pros I love everything it can do. I'm not sure how much is out of the box vs heavily customized in our instance as we have a dedicated team for customizing ServiceNow. That said, the integrations this has with our other systems is amazing. I love that devices can not just be listed but interconnected. We use ServiceNow for ticketing, change management, and agile project management as well, and the integrations allow us to streamline everything from purchasing to emergency changes. I love that items can be automatically routed to the correct teams for tollgate approvals with little effort. Cons Ability to heavily customize can be a pro for some and a con for many. Lots of dev time and associated costs. Some workflows are clunky (even some built in ones), and sometimes the UI is slow or jumps around a bit. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mayank S. Head Of Sales Marketing Human Resources ### "Value for Money..." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 3, 2020 I have been using it for almost 8 months now. I found it quiet useful. Pros The ease of access and the ease of utilization as per your LOB/Industry. Easy administration and multi-level management. User friendly GUI (depends on the customization). Cons Does not work properly on Low Bandwidth connections. Depending on your hardware, it's performance may vary. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kyle F. IT Team Lead Computer Software ### "Powerful but complicated" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 13, 2020 Overall this is our go to tool for asset management. Now if we can get past the complexity and complete our customizations. Pros Insanely powerful and customizable. Every aspect of servicenow can be customized and tailored to your business. When it comes to asset management this is invaluable. Cons Very complicated. Training required or consultant help. I guess this is expected when something like this is so customizable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Sr Director Biotechnology ### "modern software asset management tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 12, 2019 It is an intuitive, easy to implement, monitor and report tool that provides a great self service experience to a user and enable true IT self service if implemented well. Pros The best features that we like are - ability to link to configuration management database, auto discovery of assets and the ability to provide a self service catalog to the end user there by easing the pressure on the IT operations team. Cons While this product is able to monitor software entitlement and compliance for other software such as Microsoft office, adobe etc. it is thus far unable to monitor and manage compliance of service now software licensing - probably something that should be immediately added. Reasons for choosing Hardware Asset Management This product when evaluated was able to achieve software asset compliance and also provide the ability to create a catalog of software assets for a really good self service experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Brandon C. Press Assistant Information Technology and Services ### "Great software with a learning curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 11, 2019 Our team uses ServiceNow to create and manage tickets for IT issues in a large corporate setting. Pros Love the ability to add notes, different categories, and users to specific tickets. This web app is a very comprehensive tool that is suited best for an enterprise environment. Currently, I use it in a IT Managed Services setting where tickets for IT Issues are created, edited, and updated over the course of the repair life cycle. Cons There is a steep learning curve if you're a first-time user. You will most likely need, at the very least, a short tutorial on how to setup a dashboard, sort information, and create and/or move tickets along the way. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Solution Center Analyst I Hospital & Health Care ### "Can be slow and glitchy" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 18, 2019 It's good for ticket making but the speed and quality could be better. Pros It's easy to make tickets and route them as needed. It's also nice to be able to pin or bookmark the frequently used items. Cons It's always super slow and glitchy. The number of times I have to wait a significant period of time for a page to load it ridiculous. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/253952/Asset-Management-Servicenow/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fixed Asset Pro vs Hardware Asset Management](https://www.capterra.com/compare/78913-253952/Fixed-Asset-Pro-vs-Asset-Management-Servicenow)