--- title: "ServiceNow Pricing 2026 | Capterra" description: "Learn more about ServiceNow pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/254088/ServiceNow/pricing/" page_type: "pricing" language: "en" --- # ServiceNow Pricing - Overall rating: 4.5 out of 5 from [361 reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/) - Starting at $100.00 per month - Free trial: Available - Free version: Available - Credit card required: Not provided by vendor --- ## How much does ServiceNow cost? ServiceNow has **1 plan**. The pricing **starts at $100 per user per month** with a free plan available. ### Basic - Price: $100.00 - Billing: Per User, Per Month --- ## Is ServiceNow worth the price? ### Value for Money - Overall rating: 4.1 out of 5 - Good or excellent value for money: 80% AI summary based on 26 value-for-money rating reviews: Some reviewers feel that ServiceNow offers reasonable and affordable pricing, with some users finding it worth the investment due to the value it brings to their company. They appreciate the licensing mechanism based on fulfillers and approvers, and note that while the costs can be high, the overall benefits justify the expense. However, many users report that ServiceNow is very expensive, which can be a significant deterrent for small and mid-sized companies. #### Rating breakdown - Ease of use: 4.2 - Customer service: 4.3 - Features: 4.5 - Ease of deployment: 4.2 - Likelihood to recommend: 78% Based on 361 total ServiceNow reviews. --- ## How does ServiceNow compare to other alternatives? ServiceNow's $100 per user per month starting price is toward the higher end compared to its best alternatives; alternatives start between $19 and $89. ServiceNow pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | ServiceNow — 4.5 out of 5 ([361 reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/)) | 1 plan | $100.00 /user/mo | Available | Available | 4.1 | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 ([4,094 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)) | 4 plans | $55.00 /user/mo | Not available | Available | 4.2 | | [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 ([3,494 reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)) | 3 plans | $19.00 /user/mo | Available | Available | 4.4 | | [Freshservice](https://www.capterra.com/p/132997/Freshservice/) — 4.5 out of 5 ([805 reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)) | 4 plans | $19.00 /user/mo | Not available | Available | 4.4 | | [SysAid](https://www.capterra.com/p/107225/SysAid/) — 4.5 out of 5 ([523 reviews](https://www.capterra.com/p/107225/SysAid/reviews/)) | 2 plans | $89.00 /user/mo | Not available | Available | 4.5 | --- ## Price & value in reviewers' words * * * 5 out of 5 stars > "There really is so much one can do with the software and once users start adopting this, it really makes such a big difference to how IT can assist the business." Reviewer: Louwrens N. Role: Senior IT Engineer * * * 5 out of 5 stars > "It's pricing is reasonable and affordable." Reviewer: Faith S. Role: Customer Service Specialists * * * 4 out of 5 stars > "The cost of installation and support is higher when compared to similar products in the market." Reviewer: Kalpesh M. Role: Program Manager * * * 3 out of 5 stars > "It feels less like buying a house and more like going to the hardware store and buying lumber and supplies. " Reviewer: Thomas B. Role: Risk and Compliance Consultant [Check all reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/)