# ServiceNow Pricing 2026 | Capterra

> Learn more about ServiceNow pricing plans including starting price, free versions and trials.

Source: https://www.capterra.com/p/254088/ServiceNow/pricing

---

# Pricing for ServiceNow

[4.5 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Write a Review!

## [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) has **1** pricing plan

-   Yes, has free trial
-   Yes, has free version

**Credit Card Required:** Not provided by vendor

**Discount:** Information not available

### Basic

$100

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Basic plan includes:

Not available

## Popular alternatives to [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

Looking to learn more about Help Desk software similar to ServiceNow? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits.

by Zendesk

[4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price:$39/month

[LEARN MORE](https://www.capterra.com/p/164283/Zendesk/)

[Milvus](https://www.capterra.com/p/202528/Milvus/)

by Milvus

[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

Starting Price:R$35/month

[LEARN MORE](https://www.capterra.com/p/202528/Milvus/)

by Freshworks

[4.5 (3416)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting Price:$19/month

[LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/)

by Freshworks

[4.5 (698)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting Price:$19/month

[LEARN MORE](https://www.capterra.com/p/132997/Freshservice/)

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/)

by Nanosystems

[4.7 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

Starting Price:$199/year

[LEARN MORE](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/)

[View all alternatives](https://www.capterra.com/p/254088/ServiceNow/alternatives/)

## What do others say about [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) pricing?

Pricing Rating

$

$

$

$

$

Value For Money[4.1(348)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Pros

Cons

[Read All 348 Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Read Full Reviews Below

Melinda W.

Owner

Arts and Crafts, Self-employed

Used the software for: I used a free trial

**

Overall Rating

4.0

**

Ease of Use

4.0

Customer Service

5.0

Features

5.0

Value for Money

4.0

Likelihood to Recommend

90%

9/10

Reviewer Source

Source: Capterra

April 30, 2026

"Powerful Workflow Automation with a Learning Curve"

**Overall:** Overall, my experience has been very positive, especially for streamlining business operations. ServiceNow does a great job of bringing everything—IT support, requests, workflows—into one centralized system, which makes tracking and managing tasks much more efficient.

**Pros:** Its ability to centralize and automate workflows—everything from IT support tickets to HR and operations—making processes faster, more organized, and easier to manage in one platform.

**Cons:** The biggest downside is the complexity and steep learning curve—it can take time to fully understand and configure. It’s also expensive, and customizing workflows often requires technical expertise or developers, which can slow things down for smaller teams

Verified Reviewer

Software Developer and Consultant

Computer Software, 51-200 employees

Used the software for: 1-2 years

**

Overall Rating

4.0

**

Ease of Use

4.0

Customer Service

5.0

Features

5.0

Value for Money

4.0

Likelihood to Recommend

60%

6/10

Reviewer Source

Source: Capterra

December 18, 2025

"Robust Platform with Strong Change Management"

**Overall:** Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management, though it requires thoughtful configuration and ongoing administration.

**Pros:** ServiceNow provides strong workflow automation, customizable modules, and clear reporting, and its Change Management features make it easy to track, approve, and control changes consistently.

**Cons:** The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can be expensive to implement and maintain.

[Read All 348 Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/)

## How should I be thinking about software pricing?

[

Be an Informed Buyer: Understanding the True Cost of Business Software

It's not just you-budgeting for business software is complicated. We're here to break it down.

](https://www.capterra.com/resources/business-software-cost/)