# ServiceNow Pricing 2026 | Capterra

> Learn more about ServiceNow pricing plans including starting price, free versions and trials.

Source: https://www.capterra.com/p/254088/ServiceNow/pricing

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# Pricing for ServiceNow

[4.5 (351)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Write a Review!

## [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) has **1** pricing plan

-   Yes, has free trial
-   Yes, has free version

**Credit Card Required:** Not provided by vendor

### Basic

$100

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Basic plan includes:

Not available

## Popular alternatives to [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

Looking to learn more about Help Desk software similar to ServiceNow? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits.

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[View all alternatives](https://www.capterra.com/p/254088/ServiceNow/alternatives/)

## What do others say about [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) pricing?

Value For Money[4.1(351)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Pros

Cons

[Read All 351 Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Read Full Reviews Below

Melinda W.

Owner

Arts and Crafts, Self-employed

Used the software for: I used a free trial

**

Overall Rating

4.0

**

Ease of Use

4.0

Customer Service

5.0

Features

5.0

Value for Money

4.0

Likelihood to Recommend

90%

9/10

Reviewer Source

Source: Capterra

April 30, 2026

"Powerful Workflow Automation with a Learning Curve"

**Overall:** Overall, my experience has been very positive, especially for streamlining business operations. ServiceNow does a great job of bringing everything—IT support, requests, workflows—into one centralized system, which makes tracking and managing tasks much more efficient.

**Pros:** Its ability to centralize and automate workflows—everything from IT support tickets to HR and operations—making processes faster, more organized, and easier to manage in one platform.

**Cons:** The biggest downside is the complexity and steep learning curve—it can take time to fully understand and configure. It’s also expensive, and customizing workflows often requires technical expertise or developers, which can slow things down for smaller teams

Kalpesh M.

Program Manager

Hospital & Health Care, 10,001+ employees

Used the software for: 2+ years

**

Overall Rating

4.0

**

Ease of Use

4.0

Customer Service

4.0

Features

4.0

Value for Money

3.0

Likelihood to Recommend

70%

7/10

Reviewer Source

Source: Capterra

April 20, 2026

"Excellent CRM and ticket management tool"

**Pros:** We have been using SN for its product availability and support for installation and any issues we have had.

**Cons:** The cost of installation and support is higher when compared to similar products in the market. Also, there is an issue with integration of marketplace products with this suite.

[Read All 351 Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/)

## How should I be thinking about software pricing?

[

Be an Informed Buyer: Understanding the True Cost of Business Software

It's not just you-budgeting for business software is complicated. We're here to break it down.

](https://www.capterra.com/resources/business-software-cost/)