Capterra Logo
Helping businesses choose better software since 1999
Splashtop Business

Reviews of Splashtop Business

4.4 (8)
Write a Review!
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Showing Most Helpful

Showing 8 of 8 reviews

Sort by:
Verified Reviewer
President
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 25, 2023

"Remote access for all devices"

Overall: Our overall experience has been phenomenal and I would recommend the solution to any IT team regardless of size.

Pros: Splashtop Business has been a consistently reliable, fast, and easy solution to use for remote access into devices.

Cons: It would be nice if we could click and navigate on a mobile device instead of being restricted to view-only.

Ben S.
IT Operations Manager
Information Technology and Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 12, 2022

"Fast, reliable and surprisingly robust"

Overall: We use this software constantly on a daily basis to support our clients, no real headaches at all!

Pros: *Ease of deployment *User friendly *Portable business app (to remote from) *Clear image quality/adjustable quality for different network conditions *Inventory info and custom alerts!! * Mobile app works really well Enterprise: *Scripting and scheduled tasks *Windows update patching *Antivirus status/detection

Cons: *only one unattended agent can be installed on a machine at a time as far as I know. We use SOS in these cases but occasionally but heads with another vendor that use splashtop too *Pricing model is a little restrictive *There are some potentially better products out there, but from far far worse companies to work with

Alternatives Considered: Atera
Reasons for Switching to Splashtop Business: We required a very specific set of functionalities out of the product and got quickly lost in the various pricing tiers and options. The sales team was very easy to work with to get the perfect environment for us.
David C. avatar
David C.
IT Technician
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 5, 2023

"Great all rounder"

Overall: Super flexible, great product.

Pros: It has a great feature list, it's pricing is very competitive and it integrates with many other services.

Cons: Sometimes it's streamer service crashes or fails to open, requiring the user of the target machine to open the streamer window. This then restarts the service and allows a remote connection.

Reasons for Choosing Splashtop Business: We already used Splashtop for it's SOS product, so migrating over entirely was a no brainer.
Switched From: LogMeIn
Reasons for Switching to Splashtop Business: LogMeIn pricing went through the roof. It also lacks many features.
Tsunghan Y.
会社員
Mechanical or Industrial Engineering, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
February 1, 2023

"異なるOS間でも接続できる"

Overall: 接続元と接続先でアプリを事前にインストールしておけば、簡単にアクセスできる。コロナの影響で在宅作業が増えているため、家でも会社の装置にアクセスできることが、実にありがたい。

Pros: リモートデスクトップはWindowsの標準機能として搭載されているが、リモートコントロールできる対象はwindowsに限定している。例えば、windowsとMacの間だと通信できない。この点に関しては、splashtopはこの制限がない。また、iOS、androidにもサポートしているため、モバイル装置からのアクセスも可能。セキュリティに関しては、クライアント側にデータの保存ができないように設定可能のため、情報漏洩の対策になる。

Cons: 永久ライセンスがなく、サブスクリプション契約のため、維持費がかかる。また、解像度の違いによって、画面が見づらい、操作しにくい時がある。

Reasons for Switching to Splashtop Business: splashtopはマルチディスプレイに対応しているため、画面が見やすい。また月々の料金としては、AnyDeskとTeamViewerより安い。
Verified Reviewer
IT Support Tier 2
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 5, 2023

"A great option for remote support."

Overall: Since the beginning, it has been a problemless relationship with splashtop and the remote access options, and we appreciate the easy of use and management that it provides.

Pros: The group layout, how reliable it has been for us, the pricing, and how easy it is for end users to get onboard.

Cons: The streamer agent sometimes needs to be manually update because the auto update process is a bit slow, and it needs to have a user log in to update automatically.

Alternatives Considered: TeamViewer Remote, NinjaOne, LogMeIn Central and AnyDesk
Switched From: Zoho Assist
kelly N.
CEO
Hospital & Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 20, 2022

"Easy to use and setup"

Overall: Its been a great product for the money.

Pros: It is easy to set up and install. It doesn't take much time and my employees can easily download and get right to work.

Cons: Unable to integrate if a client is already using Splashtop for their personal use, it cant be installed twice for separate use.

Alternatives Considered: RemotePC
Reasons for Choosing Splashtop Business: Easier to use.
Ian B.
IT Manager
Computer Hardware, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 14, 2023

"Splashtop the Business Choice"

Overall: Brilliant, when we have had a question it has been answered quickly.

Pros: We choose Splashtop for a number of reasons, we were looking for a alternative to LogmeIn. Splashtop was able to cover, unattended remote access, sharing access with our clients, File Transfer and above all cheaper.

Cons: We have been using Splashtop for a couple of years and so far have found nothing that causes us issues.

Reasons for Switching to Splashtop Business: Cost
Hari Krishna M.
Solutions Engineer
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 18, 2023

"Splash-tops!"

Overall: It was smooth to use this product. They aren't much responsive to collaboration.

Pros: Ease in remoting to another user system. It's very economical.

Cons: It requires viewer installation separately to remote in. And most of the time it doesn't install automatically. So, we are clueless sometimes.

Alternatives Considered: TeamViewer Remote and AnyDesk
Reasons for Choosing Splashtop Business: Because lot of clients prefer Splashtop