--- title: "Discoveriez Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Discoveriez Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/254339/Discoveriez/" page_type: "product" language: "en" --- # Discoveriez Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Discoveriez ## What is Discoveriez? Discoveriez is a Voice of Customer (VoC) analysis tool for companies across Japan with customer-facing operations. This AI-powered tool aggregates customer contacts from a variety of touchpoints and channels, including phone, email, and chat. Available only in Japanese, this DX (digital transformation) tool centralizes customer support management information by bringing feedback, queries, ratings, reviews, complaints, and other data sets together. It also flags opportunities for improvement, such as the product's contents, size, or design. It comes with an alert for high-risk words that are sent to the administrators and other stakeholders. Discoveriez supports single sign-on, hides personal information, and features a customizable dashboard. ## What is Discoveriez used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Discoveriez?[Manage this product listing](https://www.g2.com/products/discoveriez/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Discoveriez 0.0 VS. [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (973) Value For Money 0.0 (0) Value For Money 4.2 (796) Customer Service 0.0 (0) Customer Service 4.3 (768) ## Discoveriez alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Discoveriez Overview ### What company size and specific industries is Discoveriez built for? Discoveriez is designed for customer-facing Japanese companies of any size across any industry sector. It fits organizations that need voice-of-customer analysis, rather than businesses in a single vertical, and is suited to teams focused on understanding customer feedback in the Japanese market. Features and Usability ### What are the key features of Discoveriez? Discoveriez offers CRM, contact and lead management, campaign management, and call center management for inbound and outbound calls. It also includes feedback management, sentiment analysis, workflow management, approval process control, and reporting tools such as dashboards, real-time analytics, and customizable reports. Getting Started and Support ### What training and onboarding options does Discoveriez offer? Discoveriez provides documentation to help teams get started. Documentation gives users written reference material for setup, feature guidance, and step-by-step instructions that can be consulted as needed during onboarding and ongoing use. Getting Started and Support ### What customer support options does Discoveriez offer? Discoveriez provides Email/Help Desk support for customer questions and issue resolution. No reviewer feedback about support quality is available, so support responsiveness, helpfulness, and common frustrations cannot be assessed from user reports. ## Features AI summary Based on 3,764 Call Center reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Discoveriez supports **Feedback Management** and **Reporting/Analytics**, giving teams a way to collect customer input and track trends through measurable insights. However, it does not include **Surveys & Feedback**. Instead, it offers **Customizable Forms** (**45%**), which can still help businesses gather structured responses in a flexible format. Together, these features help businesses monitor customer sentiment, spot recurring issues, and make more informed service improvements. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Approval Process Control Manage the process of evaluating documents or requests submitted for approval Discoveriez 52 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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