# Discoveriez Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Discoveriez Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/254339/Discoveriez --- # Discoveriez Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Discoveriez ## What is Discoveriez? Discoveriez is a Voice of Customer (VoC) analysis tool for companies across Japan with customer-facing operations. This AI-powered tool aggregates customer contacts from a variety of touchpoints and channels, including phone, email, and chat. Available only in Japanese, this DX (digital transformation) tool centralizes customer support management information by bringing feedback, queries, ratings, reviews, complaints, and other data sets together. It also flags opportunities for improvement, such as the product's contents, size, or design. It comes with an alert for high-risk words that are sent to the administrators and other stakeholders. Discoveriez supports single sign-on, hides personal information, and features a customizable dashboard. ## What is Discoveriez used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Discoveriez?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://discoveriez.jp/&name=Discoveriez) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Discoveriez 0.0 VS. [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (965) Value For Money 0.0 (0) Value For Money 4.2 (788) Customer Service 0.0 (0) Customer Service 4.0 (760) ## Discoveriez alternatives [4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Discoveriez Overview ### What company size and specific industries is Discoveriez built for? Discoveriez is designed for customer-facing Japanese companies of any size across any industry sector. It fits organizations that collect and analyze customer feedback and need a voice-of-customer tool to understand customer opinions, improve service, and track experience trends. Features and Usability ### What are the key features of Discoveriez? Discoveriez offers CRM, contact and lead management, and customer segmentation for tracking prospects and accounts. It includes call center management, call logging, inbound and outbound call center tools, plus email management and multi-channel communication. Reporting features include activity dashboards, real-time analytics, customizable reports, and compliance tracking. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Discoveriez offer? Discoveriez provides documentation to help teams get started and reference product details as needed. This written material supports self-paced learning, setup guidance, and ongoing access to instructions for using the software. Getting Started and Support ### What customer support options does Discoveriez offer? Discoveriez provides email/help desk support for customer assistance. No reviewer feedback about support quality is available, so user experience details such as response time or helpfulness cannot be confirmed from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Approval Process Control Manage the process of evaluating documents or requests submitted for approval Discoveriez 49 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Track and report regulatory data to either internal management or external stakeholders Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Process of dividing customers into groups based on common characteristics Alter the layout and content of dashboards Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service A call center that primarily receives calls, typically customer service focused Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Drag and drop/visual interfaces that allow non-tech users to build without writing code A call center that primarily makes calls, typically sales focused Reporting on how each user, task or process has advanced since its initiation Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.