--- title: "InfiniTalk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about InfiniTalk Software - reviews, pricing plans, popular comparisons to other Business Process Management products and more." source_url: "https://www.capterra.com/p/254343/InfiniTalk/" page_type: "product" language: "en" --- # InfiniTalk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) InfiniTalk ## What is InfiniTalk? InfiniTalk is a cloud-based call center system geared toward contact centers in Japan. Available in Japanese as an on-premises or a cloud-based solution, this customizable telephone system streamlines call center operations. The features list includes ACD call routing, IVR technology for voice and keypad input, call recording, chats, text analysis, and reporting. The tool display workforce layouts through an interactive seating chart. Users can choose their configuration based on their existing telephone lines and personnel systems without the need for PBX involvement, technological expertise, or changing phone numbers. They can also link proprietary CRM and SFA tools via API integration. ## What is InfiniTalk used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ¥35800 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for InfiniTalk?[Manage this product listing](https://www.g2.com/products/infinitalk/claim_requests/new?auto=true) ## InfiniTalk Overview Updated September 2026 AI summary InfiniTalk is a cloud-based call center platform designed for small and midsize businesses seeking to manage customer communication efficiently. Covering call center, CRM, and telephony needs, it features call distribution, routing, monitoring, logging, recording, and analytics. Optional tools include auto-dialer, chat, and API integration, making it suitable for teams handling inbound and outbound customer service. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### InfiniTalk 4.5 (10) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price ¥35800 Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (10) Ease Of Use 4.6 (1,769) Value For Money 4.4 (10) Value For Money 4.6 (1,519) Customer Service 5.0 (10) Customer Service 4.7 (1,538) ## InfiniTalk alternatives Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (101)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about InfiniTalk Overview ### Which roles and teams benefit most from InfiniTalk? InfiniTalk is most used by office staff, IT teams, service operations, and business executives who need reliable business calling and communication management. Employees use it for daily internal and customer conversations, IT teams handle setup and support, service teams manage responsiveness, and executives oversee communication efficiency across the organization. Answer based on 10 reviews Overview ### What company size and industries is InfiniTalk built for? InfiniTalk is a call center system for small businesses and Information Services teams, with 70% of reviewers from small companies and 30% from Information Services. It also serves Retail at 20%, plus midsize and enterprise organizations, for call center operations and customer support in Japan, especially call center use cases. Answer based on 10 reviews Features and Usability ### What are the key features of InfiniTalk? InfiniTalk offers call center management and lead management, plus telephony features such as auto-dialer, automatic call distribution, call routing, call transfer, IVR, and queue management. It also includes call logging, call recording, call monitoring, call reporting, reporting/analytics, CRM, chat/messaging, API, and computer telephony integration. Getting Started and Support ### What training and onboarding options does InfiniTalk offer? InfiniTalk provides documentation to support team training and onboarding. This written material can serve as a self-paced reference for setup steps, feature explanations, and ongoing checks. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does InfiniTalk offer? InfiniTalk offers Email/Help Desk, FAQ/Forum, Phone Support, and Chat. These channels give users several ways to seek help, from self-service answers to direct contact. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,851 Business Process Management reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) InfiniTalk supports all three of the features reviewers rate most important: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and review agent performance, allowing teams to improve service quality and handle calls more efficiently. Call Logging 4.1 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 3.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.8 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 2.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Call Routing 3.6 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Automatic Call Distribution 4.5 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Distribute/route/connect calls InfiniTalk 21 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.4 (10) 4.4 Based on 10 reviews ## Pricing Value for money 4.4 (10) Free Trial Basic ¥35,800 Per Month Value for money 4.4 (10) 4.4 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (10) 5.0 Based on 10 reviews ## User reviews Overall rating 4.5 Based on 10 reviews Filter by rating 5(5) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User 会社員 Financial Services ### "非常にコストパフォーマンスが良いコールセンターシステムです。" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 27, 2022 オペレーターの状況が把握でき、かつレポートが作成できるのでコールコントロールができるので受電予測などができて便利です。 Pros コールセンターシステムとしての機能と価格のコストパフォーマンスが非常によく画面がシンプルでわかりやすいく当時他社は画面（ボタン）のアレンジが不可だったが、インフィニトークではある程度自由度があり利便性が高かった。 Cons レポートのデータが自社で集計したいデータ形式ではなく、画面上でアレンジができないので、一手間かけて集計が必要なこと。 Reasons for choosing InfiniTalk ・初期導入費用およびランニングコストと機能を見て一番コストパフォーマンスが高かったこと・導入を検討している際のインフィニトーク社のサポートきめ細かくが良かったこと・アウトバウンド機能が有るシステムを探していて、当時はインフィニトークでも標準では無かったが、できるようにアレンジいただい事 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User 会社員 Telecommunications ### "導入が楽で使いやすい" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 16, 2022 従業員の業務実績や通話記録等が非常に使いやすく出来ているので管理がしやすくなりました。 Pros 今までは電話機を利用していた為、導入に時間と費用の負担が大きかったですがInfiniTalkにしてから導入スピードと費用の負担がかなり軽減しています。パソコン操作に抵抗のある方でも簡単に扱えてとても助かっています。 Cons 初期設定の項目が少々多く感じる為、もう少し簡易的で出来るとさらに良いです。 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User 会社役員 Transportation/Trucking/Railroad ### "InfiniTalkを使用してみて" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2022 Pros コールセンター業務のテレワーク化が実現できた。 Cons ネットワークインフラに影響されるので状況によって通話が途切れてしまうことが有る。 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User 会社員 Information Services ### "インフィニトーク" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 15, 2022 Pros 機能の充実とカスタマーサポートの柔軟性一ユーザーからの問い合わせもZoom等を使って丁寧に応対してもらえるAPI連携を使った機能の拡張ができた Cons リテラシーが低いユーザーだと初期設定の難度が高い「アカウント」「回線数」「ログイン数」の概念理解が難しい Reasons for choosing InfiniTalk 価格と機能 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TC TaYe C. サービス業 Logistics and Supply Chain ### "当社の選定理由：一気通貫での対応" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2022 改善したい点は概ね達成でき、運用コストも削減できたので大いに満足しております。今後の機能追加にも期待しております。 Pros 選定にあたり様々な会社様と商談をさせていただきましたが、営業担当ならびに開発担当者が最初から最後まで（現状運用のサポートも含め）同じ方に対応頂けている為、余計な説明をする必要がない。また開発に際してもしっかり事前ヒアリングを行って頂き、私の考えを言語化し実装まで持って行っていただいた点。 Cons 弊社の使い方が独特なのかもしれませんが、全体のデータを定量的に取りたいが、一括して取り込む事ができない点。個別にやるには手間がかかりすぎる為、改善していただきたい点である。 Reasons for choosing InfiniTalk コストと当社の実現したい機能を開発可能であった点。 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User 会社員 Retail ### "InfiniTalk　使用感に関して" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2022 他社のサービス（2社）をテスト環境で使用したことがあるが、このInfiniTalkが一番使いやすかった Pros 着信スケジュールの設定が簡単にできる点が良い。着信振り分け・着信時間差振り分け設定も簡単にできる。サポートが手厚い。（電話をかけて相談すると解決するまで付き合ってくれる） Cons 着信転送が少々使いずらいかも。また、pcによっては最初からインストールされているソフトと相性が悪いことがあり、その場合は音声が途切れたり電話がつながらないことがある（その最初からインストールされている不要なソフトをアンインストールすれば解決する。） Alternatives considered [ComDesk](https://www.capterra.com/p/246932/ComDesk/) Reasons for choosing InfiniTalk 一番使いやすかった Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User IT Information Services ### "他社様に胸を張っておすすめできるサービスです" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2022 Pros 安価であり簡単に導入できる新規電話番号の取得も早く、簡単にコールフローを作成できるサポートが丁寧で不明点はいつでも確認可能コールセンター業務に必要な機能が網羅せれており、障害もほぼなく、利用してから困ったことがない Cons コールデータ分析を実施するうえで、細かい内容のデータCSV出力が可能GUIで用意されているグラフ表示、分析機能が弱い表示データやグラフのカスタマイズができるとなおGood専用サーバーのためか、新機能等のアップデート頻度が少ない Switched from [Savvii](https://www.capterra.com/p/219128/IPS/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User 会社員 Retail ### "在宅先でコールセンター業務が可能" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 15, 2022 サポート体制も整っておりシステムの不具合等が発生した際はすぐに対応していただけるので安心して使用しております。 Pros クラウドフォンの為、別拠点や在宅先でも同じグループに所属できるので本拠点のコールセンターと同じように業務をすることが可能。 Cons 入電の多い月のレポートを抽出する際、容量が大きい為分けて抽出しないとエラーになる。 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User 会社員 Outsourcing/Offshoring ### "コールセンターで必要な機能は一通りあります！" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2022 いままで別のシステムをいくつか使用してきましたが、インフィニトークは見やすいですし、使いやすいシステムだと思います。 Pros モニタ＆レポートの機能は管理する際必ず使用しています。オペレーターの状態、通話何分などリアルに見れます Cons 良くない点は特に無いです。わかりにくい機能があった場合はきちんとサポートしてもらえます。 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User 会社員 Information Services ### "InfiniTalkで業務効率化が実現できています" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2022 Pros リテラシーの低い人が使用するため、導入に不安がありましたが、ソフトウェア本体の使いやすさはもちろんのこと、導入について丁寧にサポートして頂いたので、特にトラブルなく導入することができました。音質についても大変満足しています。 Cons 特に不足していると感じる点はありませんが、まだまだ使いこなせていない機能があるため、多くの人数で対応するような場合に、要望等も出てくるかもしれません。 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.