# UNIVOICE Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about UNIVOICE Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more. Source: https://www.capterra.com/p/254563/UNIVOICE --- # UNIVOICE Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) UNIVOICE ## What is UNIVOICE? UNIVOICE supports remote working and provides Japanese firms with TSL-encrypted communication channels using server certificates. It accommodates Scalable Link Interfaces (SLI), such as fax and single telephone, and enterprises can use existing numbers or register new ones to support overseas lines. It has a smartphone app that enables individuals to make and receive calls on Wi-Fi/4G. The software can also record all calls automatically, letting users check the recordings anytime and from any location. The IVR function allows operators to specify automatic voice settings for incoming calls. They can also utilize the conventional PBX tools, like park hold, transfer, and proxy response in their default state. ## What is UNIVOICE used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ¥1200 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UNIVOICE?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.tramsystem.co.jp/&name=UNIVOICE) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UNIVOICE 4.0 (1) VS. [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price ¥1200 Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (1) Ease Of Use 4.4 (466) Value For Money 3.0 (1) Value For Money 4.3 (307) Customer Service 5.0 (1) Customer Service 4.1 (338) ## UNIVOICE alternatives [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [4.7 (38)](https://www.capterra.com/p/149117/Business-VoIP/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) Highest Rated [HoduPBX](https://www.capterra.com/p/208449/HoduPBX/) [5.0 (21)](https://www.capterra.com/p/208449/HoduPBX/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208449/HoduPBX/) ## FAQs about UNIVOICE Overview ### What company size and specific industries is UNIVOICE built for? UNIVOICE is designed for call centers in Japan and for organizations across all industries, making it suitable for businesses that need a collaboration tool for contact center operations regardless of sector. Features and Usability ### What are the key features of UNIVOICE? UNIVOICE offers automatic call distribution, call monitoring, IVR, and support for cloud phone systems. These core features handle call routing, menu-based caller interactions, and supervisor oversight of live calls within a cloud-based phone environment. Getting Started and Support ### What training and onboarding options does UNIVOICE offer? UNIVOICE provides documentation for teams getting started. This written material supports self-paced reference, feature review, and step-by-step guidance during setup and ongoing use. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does UNIVOICE offer? UNIVOICE provides email/help desk and chat support. These channels give users direct ways to ask for help, get account guidance, and resolve issues through written communication. No reviewer feedback is available on support experience, so no claims can be made about response speed, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Call Distribution 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Monitoring 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance For Cloud Phone Systems 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important For Cloud-based phone system that sends and receives calls via the internet. IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response UNIVOICE 4 features Distribute/route/connect calls Listen to live phone conversations for the purpose of training and assessing agent performance For Cloud-based phone system that sends and receives calls via the internet. Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 3.0 (1) Free Trial Basic ¥1,200 Per Month Value for money 3.0 (1) 3.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GB Giovanni B. Helpdesk Information Technology and Services ### "Software solido e completo " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 25, 2023 Testato per le campagne di marketing, buona soluzione ma non adatta alle nostre esigenze Pros Gestione delle chiamate in entrata e in uscita e routing automatico delle chiamate e delle codeGestione delle campagne di marketing segmentando i clienti e l'analisi dei risultati Cons Il costo in base al numero di chiamate in entrata e uscitaPer ottenere il risultato desiderato è necessario un'ottima personalizzazione che a volte non è affatto banale Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.