--- title: "Aloha Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Aloha Cloud Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more." source_url: "https://www.capterra.com/p/254668/Aloha-Cloud/" page_type: "product" language: "en" --- # Aloha Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Aloha Cloud ## What is Aloha Cloud? As the industry-leading POS and management platform provider, Aloha Cloud by NCR Voyix has been built and refined by working with the best minds directly from the restaurant industry for over 30 years. Aloha’s core capabilities include fixed and handheld POS, Aloha Order Direct for online ordering, loyalty, email marketing, robust reporting, and payment processing. With Aloha Essentials or Aloha Cloud, brands can choose between on-premise or cloud-based POS without sacrificing quality, functionality or 24/7 access to support. ## What is Aloha Cloud used for? [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) Top alternative Featured Overall rating Based on 224 user reviews Reviews sentiment Positive 67% Neutral 15% Negative 18% Pros & cons Intuitive and simple operation Unresponsive customer service Frequent technical problems Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Aloha Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ncr.com&name=Aloha Cloud) ## Aloha Cloud Overview Updated August 2026 AI summary Aloha Cloud provides small to midsize and enterprise businesses with a cloud-based restaurant POS solution focused on order management, payment processing, online ordering, and real-time sales reporting. Users note its intuitive operation and simplified staff training, while optional loyalty program features are available. The system is accessible via web, SaaS, or Windows deployment options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Aloha Cloud 3.7 (224) VS. [3.8 (727)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price Contact vendor Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (223) Ease Of Use 3.8 (113) Value For Money 3.4 (183) Value For Money 3.6 (113) Customer Service 3.3 (200) Customer Service 3.6 (113) ## Aloha Cloud alternatives [4.1 (554)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [XEPOS](https://www.capterra.com/p/208844/XEPOS/) [4.7 (113)](https://www.capterra.com/p/208844/XEPOS/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208844/XEPOS/) [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [4.6 (3,033)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Highest Rated [Venmo](https://www.capterra.com/p/222572/Venmo-/) [4.7 (9,302)](https://www.capterra.com/p/222572/Venmo-/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/222572/Venmo-/) [View all alternatives](https://www.capterra.com/p/254668/Aloha-Cloud/alternatives/) ## FAQs about Aloha Cloud Overview ### What problems does Aloha Cloud solve? Aloha Cloud solves slow server onboarding, confusing POS screens, and time-consuming menu updates by giving restaurants an intuitive ordering flow, configurable item modifiers, and easy product and price edits. Servers, bartenders, managers, and multi-location operators benefit from faster training, smoother order entry, simpler reporting, and remote visibility into daily sales activity. Answer based on 89 reviews Overview ### Which roles and teams benefit most from Aloha Cloud? Aloha Cloud is most used by business owners, general managers, and operations leaders running restaurants, cafes, and retail-style food service locations. Store and cafe managers rely on it for daily sales tracking, order management, and staff oversight, while executives, controllers, and IT leaders use it to monitor performance, reporting, and system reliability. Answer based on 222 reviews Overview ### What company size and industries is Aloha Cloud built for? Aloha Cloud is built mainly for small businesses, which make up 83% of reviewers, and it is used most in restaurants at 44%. It also serves retail at 19% and food and beverages at 17%, with more limited adoption among midsize businesses at 11% and enterprises at 6%. Answer based on 224 reviews Features and Usability ### What are the key features of Aloha Cloud? Aloha Cloud includes core restaurant POS features like order management, payment processing, billing and invoicing, and online ordering. Differentiating capabilities include sales reports, time clock, inventory management, loyalty program, and customer email capture for marketing. Reviewers also frequently mention its easy-to-learn interface and back-office reporting. Answer based on 94 reviews Integrations ### Which third-party tools and platforms does Aloha Cloud integrate with? Aloha Cloud integrates with Decision Logic and Olo for restaurant operations and online ordering. These third-party connections support common workflows around back-office decisioning and digital ordering, giving Aloha Cloud a focused integration set with two named platforms. Answer based on 8 reviews Getting Started and Support ### How easy is it to onboard and train a team on Aloha Cloud? Aloha Cloud is generally easy to onboard for frontline restaurant staff, and reviewers say new hires, servers, volunteers, and team members often learn the POS quickly. It offers concierge help to get started and ongoing customer support, but managers and admins may need more time for setup, reports, and advanced features. Answer based on 20 reviews Getting Started and Support ### What customer support options does Aloha Cloud offer, and how do users rate the experience? Aloha Cloud offers email/help desk, FAQ/forum, phone support, and 24/7 live rep assistance. User experience with support is mixed: many describe quick answers, helpful guidance, and solid follow-through, while others report long hold times, inconsistent expertise, escalations that stall, and slower responses for more complex issues. Answer based on 94 reviews Sales and reporting ### How well does Aloha Cloud handle sales reporting? Aloha Cloud covers day-to-day sales reporting well for many small businesses and restaurants. Aloha Cloud tracks sales, taxes, product performance, and basic customer activity with an interface many teams find easy to learn, but some users want deeper filtering, longer transaction history, stronger inventory reporting, and more flexible custom reports. Answer based on 85 reviews ## Pros and Cons Intuitive and simple operation 84% positive reviews out of 74 Most reviewers describe ease of use as a key benefit, highlighting straightforward setup and quick staff training. Unresponsive customer service 69% negative reviews out of 80 Most reviewers indicate customer support is slow, difficult to reach, and often fails to resolve problems effectively. Frequent technical problems 84% negative reviews out of 50 Most users report bugs and issues, including regular glitches, crashes, and unresolved software malfunctions disrupting operations. ## Features AI summary Based on 1,948 Restaurant POS reviews Not all Restaurant POS systems cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Order Entry** (**51%** of reviewers rated this feature as critical) - **Sales Reports** (**47%**) - **Payment Processing** (**55%**) Aloha Cloud includes **Sales Reports** and **Payment Processing**, giving restaurants the tools to track performance and handle transactions efficiently. However, it does not include **Order Entry**. Instead, it offers **Order Management** (**44%**) and **Online Ordering** (**43%**), which can support how restaurants organize incoming orders and serve digital sales channels, helping businesses manage day-to-day operations and process payments while keeping visibility into revenue. Sales Reports 3.6 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Payment Processing 3.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Order Management 4.0 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Online Ordering 4.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Tracks and processes online orders For Restaurants 3.3 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Serves restaurants Online Payments 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept and process online payment transactions Aloha Cloud 11 features ### All Features - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Email Marketing: Create and send email blasts/campaigns - For Food Trucks: Designed for food trucks - For Restaurants: Serves restaurants - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Online Ordering: Tracks and processes online orders - Online Payments: Accept and process online payment transactions - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Sales Reports: Reports specific to sales analysis for trends and strategies --- Get Advice We can help you find the software with the features you need. Features 3.5 (219) 3.5 Based on 219 reviews ## Pricing Value for money 3.4 (183) [View pricing plan details](https://www.capterra.com/p/254668/Aloha-Cloud/pricing/) Contact NCR Voyix for pricing. Contact NCR Voyix for pricing. It includes: - cloud-based point of sale - menu management - loyalty - email marketing - reporting - site management - payment processing - online ordering - advanced reporting - inventory management - employee managment Value for money 3.4 (183) 3.4 Based on 183 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (200) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (200) 3.3 Based on 200 reviews ## User reviews Overall rating 3.7 Based on 224 reviews Filter by rating 5(69) 4(80) 3(34) 2(22) 1(19) Mentioned topic Sorted by most recent CA Cristina A. Owner Restaurants ### "Owner Coffee Shop " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2024 It has been excellent for me, for my clients and for the monthly reports, changes in the menu, etc. I love it! Pros It is very safe and reliable. I feel calm in my business. Cons Nothing. So far I've liked everything, I've never had any problems with my equipment Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 13, 2024 Thanks for sharing, Cristina. We love hearing about exceptional experiences for our customers. We’re glad Aloha Cloud is the right solution for your business. Thanks for being a valued customer. DV Domonkos V. Software Developer Research ### "The Excellent Solution for Sales and Payment Support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 12, 2024 We have attained big benefits from Aloha Cloud and there is consistency in the way platform delivers services. Pros The program helps in managing sales, where invoices are processed. Further, the customer assistance helps users, and complaints are effortlessly resolved. Cons There is maximum assistance from Aloha Cloud, and this resolves the challenges of sales, the security and the processing extensions. Switched from [Avid CRM](https://www.capterra.com/p/20743/Avidian/) [Sales Cookie](https://www.capterra.com/p/183216/Sales-Cookie/) [SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 16, 2024 Hi Domonkos. Thank you for sharing your experience with us. MB Michael B. Vice President Food & Beverages ### "Customer Service is derelict" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 22, 2023 NCR claims to treat each customer like their only customer. If that was the case with us, they would be out of business.We have been neglected as a small business, passed around like a football, and paid over $113k the last decade for what amounts to about $24k in actual equipment. The rest would be for service, but they don't give any. Good luck trying to expand your business model to make more money... they will ignore you.And when you do finally ask to get out of your contract b/c of over a year of neglect, they claim they are ready to fix the problems.... and when you say you are not happy and wish to find another solution, they refuse to let you go from the contract.The business is obviously run by slimy reps who have no true management that holds them accountable when they fall short.We were a client for 10 years and would NEVER recommend NCR or Aloha for ANY business or commerce solutions. They have been the worst. Go with a competitor like Toast, Clover, or Square if you don't want to lose money.We are a 27-year old, 2nd generation family operated small business. Pros We liked using the machine before it became obsolete. There is nothing to like now. Cons Customer Service, their management, and the lack there-of. We have been waiting over a year for help. And now that we ask for our contract to be broken, they chain us to it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Doug H. Pres/Ceo Restaurants ### "Ncr Aloha" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 15, 2023 Overall it’s been fine Pros I like that it’s fairly easy to navigate around the system and offers a lot of BOH reports Cons Is difficult atTimes to track actual customerData Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Justin R. IT Operations Technician Food & Beverages ### "A review of NCR from a long time user" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 5, 2023 NCR support is generally very good but the software has a huge learning curve. That said once you learn it, it is unlikely to change. Pros Aloha POS is like one of those giant old swiss army knife. Sure you only need a knife but it also has this and that. For when you need them. Cons Given the size and base of Aloha its a slow to move monolith and thus feature implementation is limited and slow. For example customizing the button colors on the digital POS screen is only implemented in select cases. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PT Patrick T. Owner Restaurants ### "Compare and run demos speak to other users" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 24, 2023 Sure promised lots and delivered little. I over payed for the least technical system out there. This system has been nothing but issues and a problem for our start up. We have had multiple NCR employees say they will fix our issues and disappear . Pros They promised a lot but deliver little. Cons System never worked as promised. Second party QR codes that you pat\]y $$$ for that do not work. Your management will spend more time in office with this system than on floor with guest. Also a loyalty program you can plan on zero help- with Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing Aloha Cloud Sold by salesman as state of the art and best of the best with updates and all the tech I wanted. Fell very short at the start of install to today. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Pasquale C. Manager/Owner Restaurants ### "21 year user! " 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 10, 2023 Pros Originally small company great service as they grew the worse the service got. Cons Customer service. They lost touch with my industry Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EC Elisabeth Cristina de L. Webdesigner Marketing and Advertising ### "Estoque" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 3, 2023 Excelente Pros Esse recurso possível facilidade no gerenciamento de estoque. Cons Tempo de atualização do estoque, em algumas ocasiões demora demais para ter retorno da atualização do estoque Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW Dave W. Owner Hospitality ### "2 good years 2 trash" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 20, 2023 1st 2 years went off without a hitch.. 2nd 2 years started simply by losing one of my kitchen printers. Fast forward I have no kitchen printers basically 2 working terminals out of 3 everyday we are resetting redirecting somehow trying to keep this piece of \*\*\*\* working Now I have a contract saying in 5 years I get all new stuff I'm currently 3 months away ,can't actually get a call back nobody wants to talk to you .FYI I am running window 7 keep in mind I only bought this 4 years ago brand new. Pros Easy Of use. Back of the house Simple The program wants me to keep writing here evidently they are looking for more positive things to say about their company good computer trick Cons People behind it Help desk knows nothing my managers are telling them how to do things Reasons for choosing Aloha Cloud Is of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Ryan L. Operations Manager Facilities Services ### "The best if you want success" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2022 Just a great product that continues to solidify and evolve seemingly without changing a thing...if there ever was truly an old faithful in business software...this is and has always been it! Pros It's the complete package, nothing I can't do, I have always loved Aloha, if you don't have it because you can't afford it, I can understand that. If you don't have it and can afford it...you're just not very bright. Cons Price but whatever...it is 100% worth it, if it was mine I wouldn't sell it cheap either...support is what you pay for the product, as expensive as it is, is still worth waaaaaaaay more than what you pay for it in percentage of mistakes lost alone! Dial into your number and find the money for it! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/254668/Aloha-Cloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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