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As the industry-leading POS and management platform provider, Aloha Cloud by NCR Voyix has been built and refined by working with the best minds directly from the restaurant industry for over 30 years. Aloha’s core capabilities include fixed and handheld POS, Aloha Order Direct for online ordering, loyalty, email marketing, robust reporting, and payment processing. With Aloha Essentials or Aloha Cloud, brands can choose between on-premise or cloud-based POS without sacrificing quality, functionality or 24/7 access to support.
Provider
NCR VOYIX
Located In
United States
Foundation
1884
Deployment
Cloud, SaaS, Web-Based
Support
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep)
Content Source: Aloha Cloud
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Reviewers express dissatisfaction with Aloha Cloud's customer service, citing problems with availability and consistency. They mention that getting timely and helpful responses is challenging, often dealing with unresponsive or unhelpful support staff. Users also highlight the complexity and inefficiency of the customer service system, which involves too many people and lacks the ability to provide consistent support from the same representative, leading to frustration and unresolved issues.
Users appreciate the robust reporting features of Aloha Cloud, particularly the back office reports and customizable options that streamline their operations. They find the reporting capabilities efficient and helpful for tracking sales and trends, enhancing their ability to manage business data. However, some users are dissatisfied with the limited reporting options and lack of detail in certain areas, as well as the export functions, which they feel could be improved to better meet their needs.
Pros
The program helps in managing sales, where invoices are processed. Further, the customer assistance helps users, and complaints are effortlessly resolved.
Ability to customize things like loyalty, gift cards, gratuity reporting is very good.
Ease of teaching my employees, Ease of getting my reports, Ease of looking up so many things like cancelled tickets(times of cancellations would help), helps me keep track on employees.
Easy to set up, user friendly. In the beginning when i needed help and had questions and suggetions the call center reps knew what they were doing and how to help.
Cons
This system has been nothing but issues and a problem for our start up. We have had multiple NCR employees say they will fix our issues and disappear.
Other than the reports, the experience is frustrating as I know the information should be there but is not available and techs are frustrated as well.
Set up is brutal, cost is high, customer service was non existent. System did crash more than once.
Lack of ability to speak with service managers. We are operating a business and struggle to maintain standards when fighting with the computor.
"A-one!"
Pros: I like everything about this company and the ncr silver apps and pos.
Cons: I didn’t like that I could not do an inventory count from an Android but they fixed it and I’m good now.
"Aloha Everybody"
Overall: We have partnered with NCR and have had a great experience from install to support.
Pros: Ease of use and the ability for our management teams to continue to program easily with out support.
Cons: The software and hardware were outdated in 7 years and cost a good amount of money. It’s understandable that technology advances exponentially however It becomes an annoyance to spend so much money for a limited time frame. NCR should have a trade program to help with the transition.
"21 year user! "
Pros: Originally small company great service as they grew the worse the service got.
Cons: Customer service. They lost touch with my industry
"Feedback"
Overall: Great customer service when I call. Very responsive and efficient. Wished they would contact us on the front end when an update creates issues, not after we have the problem.
Pros: The ease of use on the front end. Easy to pull data and information from historic sales.
Cons: Issues with security aren't addressed until they are a problem and have credit cards kicked back after assuming they were good. Changed security settings on IPads and issues were resolved, but we had to reach out instead of being contacted first. There needs to be an accounts receivable. We use a backdoor and do payouts with notes to even the drawer. A fourth category would make this easier.
"Easy to use and deploy"
Overall: Overall this is a great system. It is a little dated but it does allow you to do many things that other POS systems dont.
Pros: This software is amazingly easy to use. I love that it integrates with online ordering. It is user-friendly and the reports are in real time.
Cons: I wish it was more updated looking. I wish you could change between screens without logging back in
