# Aloha Cloud Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Aloha Cloud Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more.

Source: https://www.capterra.com/p/254668/Aloha-Cloud

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# 

 Aloha Cloud Software Review 2026: Features, Integrations, Pros & Cons

Last updated on December 14, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Aloha Cloud

## What is Aloha Cloud?

As the industry-leading POS and management platform provider, Aloha Cloud by NCR Voyix has been built and refined by working with the best minds directly from the restaurant industry for over 30 years. Aloha’s core capabilities include fixed and handheld POS, Aloha Order Direct for online ordering, loyalty, email marketing, robust reporting, and payment processing. With Aloha Essentials or Aloha Cloud, brands can choose between on-premise or cloud-based POS without sacrificing quality, functionality or 24/7 access to support.

## What is Aloha Cloud used for?

[Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)

Top alternative

Featured

Overall rating

Based on 224 user reviews

Reviews sentiment

Positive

67%

Neutral

15%

Negative

18%

Pros & cons

Intuitive POS system for staff

Unresponsive and ineffective support

Frequent software glitches and downtime

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Aloha Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ncr.com&name=Aloha Cloud)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Aloha Cloud

3.7 (224)

VS.

[3.8 (713)](https://www.capterra.com/p/152638/Epos-Now/reviews/)

Starting Price

Contact vendor

Starting Price

$349

Flat Rate, One Time

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (223)

Ease Of Use

3.8 (713)

Value For Money

3.4 (183)

Value For Money

3.6 (666)

Customer Service

3.3 (200)

Customer Service

3.6 (688)

## Aloha Cloud alternatives

[4.2 (549)](https://www.capterra.com/p/136301/Toast-POS/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (17)](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.7 (42)](https://www.capterra.com/p/157466/Rezku-POS/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

[4.6 (3,022)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

[View all alternatives](https://www.capterra.com/p/254668/Aloha-Cloud/alternatives/)

## Pros and Cons

Intuitive POS system for staff

84% positive reviews out of 74

Most reviewers indicate ease of use allows quick staff training, intuitive navigation, and simple setup processes.

Unresponsive and ineffective support

69% negative reviews out of 80

Most users comment customer support is slow, difficult to reach, and rarely resolves problems efficiently or promptly.

Dave W

Owner , 51 - 200 employees.

"Now I have a contract saying in 5 years I get all new stuff I'm currently 3 months away ,can't actually get a call back nobody wants to talk to you .FYI"

Frequent software glitches and downtime

84% negative reviews out of 50

Most reviewers report bugs and issues cause regular crashes, slow fixes, and disrupt business operations frequently.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Payment Processing

3.8 (9)

44.44% of 9 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Sales Reports

3.6 (9)

44.44% of 9 reviewers that rated this feature as important or highly important

Reports specific to sales analysis for trends and strategies

Order Management

4.0 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Manage and track customer orders for goods, investments, or any other purchases

For Restaurants

3.3 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Serves restaurants

Online Ordering

4.0 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Tracks and processes online orders

Online Payments

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Accept and process online payment transactions

Aloha Cloud 11 features

Create, manage, and send invoices or bills to customers

Create and send email blasts/campaigns

Designed for food trucks

Serves restaurants

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Tracks and processes online orders

Accept and process online payment transactions

Manage and track customer orders for goods, investments, or any other purchases

Accept, record, and reconcile financial transactions

Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants

Reports specific to sales analysis for trends and strategies

Get Advice

We can help you find the software with the features you need.

Features

3.5 (219)

3.5

Based on 219 reviews

## Pricing

Value for money

3.4 (183)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

[View all Pricing Plans](https://www.capterra.com/p/254668/Aloha-Cloud/pricing/)

Value for money

3.4 (183)

3.4

Based on 183 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.3 (200)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.3 (200)

3.3

Based on 200 reviews

## User reviews

Overall rating

3.7

Based on 224 reviews

Filter by rating

5(69)

4(80)

3(34)

2(22)

1(19)

Mentioned topic

Sorted by most recent

CA

Cristina A.

Owner

Restaurants

### "Owner Coffee Shop "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 12, 2024

It has been excellent for me, for my clients and for the monthly reports, changes in the menu, etc. I love it!

Pros

It is very safe and reliable. I feel calm in my business.

Cons

Nothing. So far I've liked everything, I've never had any problems with my equipment

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 13, 2024

Thanks for sharing, Cristina. We love hearing about exceptional experiences for our customers. We’re glad Aloha Cloud is the right solution for your business. Thanks for being a valued customer.

DV

Domonkos V.

Software Developer

Research

### "The Excellent Solution for Sales and Payment Support "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 12, 2024

We have attained big benefits from Aloha Cloud and there is consistency in the way platform delivers services.

Pros

The program helps in managing sales, where invoices are processed. Further, the customer assistance helps users, and complaints are effortlessly resolved.

Cons

There is maximum assistance from Aloha Cloud, and this resolves the challenges of sales, the security and the processing extensions.

Switched from

[Avid CRM](https://www.capterra.com/p/20743/Avidian/)

[Sales Cookie](https://www.capterra.com/p/183216/Sales-Cookie/)

[SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/)

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 16, 2024

Hi Domonkos. Thank you for sharing your experience with us.

MB

Michael B.

Vice President

Food & Beverages

### "Customer Service is derelict"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 22, 2023

NCR claims to treat each customer like their only customer. If that was the case with us, they would be out of business.We have been neglected as a small business, passed around like a football, and paid over $113k the last decade for what amounts to about $24k in actual equipment. The rest would be for service, but they don't give any. Good luck trying to expand your business model to make more money... they will ignore you.And when you do finally ask to get out of your contract b/c of over a year of neglect, they claim they are ready to fix the problems.... and when you say you are not happy and wish to find another solution, they refuse to let you go from the contract.The business is obviously run by slimy reps who have no true management that holds them accountable when they fall short.We were a client for 10 years and would NEVER recommend NCR or Aloha for ANY business or commerce solutions. They have been the worst. Go with a competitor like Toast, Clover, or Square if you don't want to lose money.We are a 27-year old, 2nd generation family operated small business.

Pros

We liked using the machine before it became obsolete. There is nothing to like now.

Cons

Customer Service, their management, and the lack there-of. We have been waiting over a year for help. And now that we ask for our contract to be broken, they chain us to it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DH

Doug H.

Pres/Ceo

Restaurants

### "Ncr Aloha"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

June 15, 2023

Overall it’s been fine

Pros

I like that it’s fairly easy to navigate around the system and offers a lot of BOH reports

Cons

Is difficult atTimes to track actual customerData

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JR

Justin R.

IT Operations Technician

Food & Beverages

### "A review of NCR from a long time user"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

May 5, 2023

NCR support is generally very good but the software has a huge learning curve. That said once you learn it, it is unlikely to change.

Pros

Aloha POS is like one of those giant old swiss army knife. Sure you only need a knife but it also has this and that. For when you need them.

Cons

Given the size and base of Aloha its a slow to move monolith and thus feature implementation is limited and slow. For example customizing the button colors on the digital POS screen is only implemented in select cases.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PT

Patrick T.

Owner

Restaurants

### "Compare and run demos speak to other users"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 24, 2023

Sure promised lots and delivered little. I over payed for the least technical system out there. This system has been nothing but issues and a problem for our start up. We have had multiple NCR employees say they will fix our issues and disappear .

Pros

They promised a lot but deliver little.

Cons

System never worked as promised. Second party QR codes that you pat\]y $$$ for that do not work. Your management will spend more time in office with this system than on floor with guest. Also a loyalty program you can plan on zero help- with

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reasons for choosing Aloha Cloud

Sold by salesman as state of the art and best of the best with updates and all the tech I wanted. Fell very short at the start of install to today.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PC

Pasquale C.

Manager/Owner

Restaurants

### "21 year user! "

3.0

Overall Rating

3.0

3.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

April 10, 2023

Pros

Originally small company great service as they grew the worse the service got.

Cons

Customer service. They lost touch with my industry

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EC

Elisabeth Cristina de L.

Webdesigner

Marketing and Advertising

### "Estoque"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

March 3, 2023

Excelente

Pros

Esse recurso possível facilidade no gerenciamento de estoque.

Cons

Tempo de atualização do estoque, em algumas ocasiões demora demais para ter retorno da atualização do estoque

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DW

Dave W.

Owner

Hospitality

### "2 good years 2 trash"

1.0

Overall Rating

1.0

1.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 20, 2023

1st 2 years went off without a hitch.. 2nd 2 years started simply by losing one of my kitchen printers. Fast forward I have no kitchen printers basically 2 working terminals out of 3 everyday we are resetting redirecting somehow trying to keep this piece of \*\*\*\* working Now I have a contract saying in 5 years I get all new stuff I'm currently 3 months away ,can't actually get a call back nobody wants to talk to you .FYI I am running window 7 keep in mind I only bought this 4 years ago brand new.

Pros

Easy Of use. Back of the house Simple The program wants me to keep writing here evidently they are looking for more positive things to say about their company good computer trick

Cons

People behind it Help desk knows nothing my managers are telling them how to do things

Reasons for choosing Aloha Cloud

Is of use

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RL

Ryan L.

Operations Manager

Facilities Services

### "The best if you want success"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 14, 2022

Just a great product that continues to solidify and evolve seemingly without changing a thing...if there ever was truly an old faithful in business software...this is and has always been it!

Pros

It's the complete package, nothing I can't do, I have always loved Aloha, if you don't have it because you can't afford it, I can understand that. If you don't have it and can afford it...you're just not very bright.

Cons

Price but whatever...it is 100% worth it, if it was mine I wouldn't sell it cheap either...support is what you pay for the product, as expensive as it is, is still worth waaaaaaaay more than what you pay for it in percentage of mistakes lost alone! Dial into your number and find the money for it!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/254668/Aloha-Cloud/reviews/)

Popular comparisons

[Epos Now vs Aloha Cloud](https://www.capterra.com/compare/152638-254668/Epos-Now-vs-Aloha-Cloud)[Square Point of Sale vs Aloha Cloud](https://www.capterra.com/compare/254668-275802/Aloha-Cloud-vs-Square-Point-of-Sale)[XEPOS vs Aloha Cloud](https://www.capterra.com/compare/208844-254668/XEPOS-vs-Aloha-Cloud)[Venmo vs Aloha Cloud](https://www.capterra.com/compare/222572-254668/Venmo--vs-Aloha-Cloud)[Clover vs Aloha Cloud](https://www.capterra.com/compare/226864-254668/Clover-vs-Aloha-Cloud)[Toast POS vs Aloha Cloud](https://www.capterra.com/compare/136301-254668/Toast-POS-vs-Aloha-Cloud)[Genius vs Aloha Cloud](https://www.capterra.com/compare/195074-254668/Genius-vs-Aloha-Cloud)[Lavu vs Aloha Cloud](https://www.capterra.com/compare/118828-254668/Lavu-vs-Aloha-Cloud)

[TouchBistro vs Aloha Cloud](https://www.capterra.com/compare/140677-254668/TouchBistro-vs-Aloha-Cloud)[MYR POS vs Aloha Cloud](https://www.capterra.com/compare/174862-254668/myr-pos-vs-Aloha-Cloud)[PayPal Point of Sale vs Aloha Cloud](https://www.capterra.com/compare/171165-254668/PayPal-Here-app-vs-Aloha-Cloud)[PayPal vs Aloha Cloud](https://www.capterra.com/compare/207944-254668/PayPal-vs-Aloha-Cloud)[Restroworks vs Aloha Cloud](https://www.capterra.com/compare/142877-254668/Restroworks-vs-Aloha-Cloud)[Harbortouch POS vs Aloha Cloud](https://www.capterra.com/compare/118757-254668/Harbortouch-POS-vs-Aloha-Cloud)[Flipdish vs Aloha Cloud](https://www.capterra.com/compare/156603-254668/Flipdish-vs-Aloha-Cloud) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)