# Aloha Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Aloha Cloud the right Restaurant POS solution for you? Explore 224 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/254668/Aloha-Cloud/reviews --- Aloha Cloud 3.7 (224) [View alternatives](https://www.capterra.com/p/254668/Aloha-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of Aloha Cloud Ease of use 4.0 Customer Service 3.3 ## Pros and Cons in Reviews DV Domonkos V Software DeveloperResearch, 51 - 200 employeesUsed the software for: 1-2 years. “The program helps in managing sales, where invoices are processed.“ March 12, 2024 DH Doug H Pres/CeoRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “Is difficult atTimes to track actual customerData“ June 15, 2023 DV Domonkos V Software DeveloperResearch, 51 - 200 employeesUsed the software for: 1-2 years. “We have attained big benefits from Aloha Cloud and there is consistency in the way platform delivers services.“ March 12, 2024 TP Trishna P General Manager Food & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “It does take a little time to get used to all of the different features, and I find it takes a little too much effort to edit/change menu items from the back end“ June 26, 2022 TP Trishna P General Manager Food & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “Love that I can manage various aspects of my business-from point of sale, to inventory, and everything in between- via a single platform“ June 26, 2022 MB Michael B Vice PresidentFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “We were a client for 10 years and would NEVER recommend NCR or Aloha for ANY business or commerce solutions.“ August 22, 2023 JR Justin R IT Operations Technician Food & Beverages, 10,001+ employeesUsed the software for: More than 2 years. “NCR support is generally very good but the software has a huge learning curve.“ May 5, 2023 DW Dave W Owner Hospitality, 51 - 200 employeesUsed the software for: More than 2 years. “Now I have a contract saying in 5 years I get all new stuff I'm currently 3 months away ,can't actually get a call back nobody wants to talk to you .FYI“ February 20, 2023 ## Showing most helpful reviews Showing 1-25 of 224 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aaron A. Business Operations Manager Automotive Used the software for: 2+ years ### "No Inventory Functionality" July 19, 2018 4.0 POS, tracking of sales, cash reconciliation, and time clock. Would love an inventory feature for retailers. Pros Transactions, and reporting, are very easy to use. Reporting is excellent. Cons There is zero inventory functionality. You can add inventory, but as a retailer I need to be able to track my inventory to monitor when, and what, I need to order. Silver does not offer such a feature. This is a common complaint amongst other retailers that use Silver that I frequent with my personal business. Review Source PS Peggy S. Director of Inventory Hospitality Used the software for: 2+ years ### "NCR Aloha is here to stay" November 10, 2020 4.0 Very satisfied with the software programming overall. Very happy with our local account rep and local support. The support they give us is tremendous. We have been with Aloha / NCR for six years, started with 4 locations, and have added 3 more in the last 4 years. We have the same account rep which is terrific. He knows our Brand, our set up, and is able to make valuable suggestions to make us successful. Pros Asking the right questions to the right people, NCR can pretty much do anything we request. We use most of your product, including take out and delivery. I like that everything is integrated. We upgraded to command center from secure access to manager our 7 locations, great software. Having terminal access to the locations is great for testing and training. Management loves the Pulse App. Cons The way take out and delivery is programmed through AO. The delay between the POS data base and ATO is tedious. The help desk support lately has not been as good since COVID. Most issues need to be escalated to a level 3 tech, and no one can be found when needed. Waiting and waiting for a call back. We have to reach out to our local support in most cases to finish the support call. Very frustrating for our teams in the restaurant. Reason for choosing Aloha Cloud The \[SENSITIVE CONTENT HIDDEN\] that purchased the software, in 2014, wanted software that would easily integrate with other software important to our success. Switched from [Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/) Switched in 2016, needed software that would take us into the future and would integrate with 3rd party software, example Compeat, Avero, Hot Schedules, etc.... Review Source JH John H. Owner Retail Used the software for: 2+ years ### "This is a publically traded company NCR No Way... " April 26, 2017 1.0 They are an awful company. Their support system is a disaster. I don't know how many times I called NCR Silver for support and get a recording "hello we are experiencing an extremely high call volume. We will get back to you..." IF they get back to you it's hours later when customers have already left because we could not complete our transaction. When my system was first set up, it was set up improperly based upon their support set up. After it was up and running it caused many delays where we could not input customers information and finalize the sale. So often, we received an error message "that item already exists and must create a new ticket" We call NCR Silver and was advised to proceed in an incorrect manner where the issues were never resolved. AFTER 3 YEARS OF THIS NONSENSE, It took my representative to resolve the issue after numerous hours on the telephone. After all this, I asked for a partial credit to my account as they were responsible for the horrible software program. First, a manager would not even talk to me and flat out refused any credit. Then I asked for her manager. He did not even reply back to me. This company is supposed to be a publicly traded company. Their program is horrible and customer support is equal par. HORRIBLE!!!! Ger professional NCR and the managers need to start getting involved with a customer instead of acting like they are holier than thou..... Pros We really did not like anything about the solftware. It was very difficlut to operate and there are many issues that NCR is not fixing. The multiple steps to complete a customer transaction is too long. They also do not have enough employees where I have wasted large amount of time waiting for their reps. Cons When we call NCR as the merchant to assist on failures of the software program, they do not respond immediately. Their phone system states, if you want to wait for the next avaiable representative press #2 on the phone. This message is repeated almost every 10 seconds. This is very difficult and discouraging.... Of course I want to wait for a representative... Do I have a choice???? Review Source Response from NCR VOYIX April 28, 2017 We apologize for the NCR Silver experience not meeting your expectations. Not sure what happened with the "item already exists" issue, but it should never take that long for a problem to get resolved. Thanks for pointing it out to us. As with any call center, sometimes reps get busy. That is why our award-winning customer support team also offers text, chat and email support. A text for example can solve simple issues substantially quicker. We also, by far, have the most extensive customer support team out of any cloud POS provider and offer live 24/7 support in addition to free set up, monthly menu maintenance, training and more. It's truly a comprehensive service. As for transaction speeds, the UI in version 4.0 is extremely fast and it vastly streamlined an already quick customer checkout experience. We have sent your comments to our customer care department, which will be reviewing it. WW Wendy W. General Manager Retail Used the software for: 2+ years ### "NCR Silver meets our multi store needs" June 18, 2019 5.0 Pros This cloud based system met the majority of our needs when I began searching for a new POS system when our retail store was adding a second location. I was looking for a system that could be accessed remotely, share information between the locations and could grow as our store grows. The 24/7 Customer Service is reliable and accessible. Most times, a single phone call is all it takes to resolve a problem. Cons The biggest drawback was discovered shortly after we began installation. We were told during the sales pitch that our system of alpha numeric sku numbers would easily transfer to NCR silver. The use of the bar code scanners and ticketing system would be simple process. This was not the case. We have to manually key in the alpha numeric sku numbers which is much more time consuming the scanning. Four years later, we have of course adapted. Reason for choosing Aloha Cloud Cloud based technology. NCR's level of customer support was superior. Switched from [Cash Register Express](https://www.capterra.com/p/12601/Cash-Register-Express/) The capacity to share information between stores. Review Source KC Kelley C. Owner Retail Used the software for: 2+ years ### "Payment reporting inhancement" July 2, 2019 4.0 Our overall experience with Silver has been great. We have recommended this product to several colleagues. Pros This software is very easy to use and set-up. There are a lot of helpful reports you can run. I like that you can view your business activity remotely from your smart phone. Cons When there is a problem it is sometimes difficult for customer support to fix the problem until the next update. This is frustrating because you are left to wait up to three months or more. Reason for choosing Aloha Cloud We like the functionality of the software but wish there was a report that showed the breakdown of payment types by product. For example the t-shirt category would show how much was sold in cash vs. credit card. We have a business that has more that one income stream and it is nice to be able to track this. Switched from [Cash Register Express](https://www.capterra.com/p/12601/Cash-Register-Express/) Our old system was antiquated and became incompatible with most credit card processing companies. Review Source PT Patrick T. Owner Restaurants Used the software for: 1-2 years ### "Compare and run demos speak to other users" April 24, 2023 1.0 Sure promised lots and delivered little. I over payed for the least technical system out there. This system has been nothing but issues and a problem for our start up. We have had multiple NCR employees say they will fix our issues and disappear . Pros They promised a lot but deliver little. Cons System never worked as promised. Second party QR codes that you pat\]y $$$ for that do not work. Your management will spend more time in office with this system than on floor with guest. Also a loyalty program you can plan on zero help- with Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Aloha Cloud Sold by salesman as state of the art and best of the best with updates and all the tech I wanted. Fell very short at the start of install to today. Review Source KA Kari A. Owner Restaurants Used the software for: 2+ years ### "Originally a great product, now not so much" March 18, 2020 5.0 I do not utilize ALL the functionalities because I am a bakery not a restaurant so I would like to be able to get a "cheaper" version so I am able to get the most for my money. In the last few months customer service is almost impossible to get answers from and they no longer have the concierge system where I have a specific customer service agent that helps. Its very frustrating to wait on hold and then get told that I am calling the wrong numbers when the website for help clearly states to call certain numbers for assistance. Overall, customer service needs help. Pros I liked the ease of set up of this product as well as the ability to run categorical reports. I also like the ability to use this as a time clock system too! Cons I would like to see a way to customize each category more, I sell cupcakes, I would like an option for more specific categories and options. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Aloha Cloud My sales representative was critical in my choosing this product. My faith in him allowed me the confidence to buy NCR. Review Source EL Edward L. Director of Operations Food & Beverages Used the software for: 2+ years ### "Aloha Everybody" November 12, 2020 5.0 We have partnered with NCR and have had a great experience from install to support. Pros Ease of use and the ability for our management teams to continue to program easily with out support. Cons The software and hardware were outdated in 7 years and cost a good amount of money. It’s understandable that technology advances exponentially however It becomes an annoyance to spend so much money for a limited time frame. NCR should have a trade program to help with the transition. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Aloha Cloud We had issues with toast support in the beginning pushing us towards a company we were more comfortable with. Review Source RC Ryan C. Owner Food & Beverages Used the software for: 2+ years ### "Feedback" June 18, 2019 4.0 Great customer service when I call. Very responsive and efficient. Wished they would contact us on the front end when an update creates issues, not after we have the problem. Pros The ease of use on the front end. Easy to pull data and information from historic sales. Cons Issues with security aren't addressed until they are a problem and have credit cards kicked back after assuming they were good. Changed security settings on IPads and issues were resolved, but we had to reach out instead of being contacted first. There needs to be an accounts receivable. We use a backdoor and do payouts with notes to even the drawer. A fourth category would make this easier. Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Aloha Cloud Deal with a reduced price with our corporate office. Review Source Derick C. Chief Financial Officer Hospitality Used the software for: 2+ years ### "NCR Aloha is very robust but needs updates" February 8, 2022 4.0 Overall the system worked well for many years but we ultimately replaced it for a more current option that provided better cloud-based tech for less money. Pros Ability to customize things like loyalty, gift cards, gratuity reporting is very good. system is a workhorse. Cons Updating pricing and creating buttons takes too long and is too complicated compared to newer POS systems. Customer service not very responsive. Review Source RL Ryan L. Operations Manager Facilities Services Used the software for: 2+ years ### "The best if you want success" November 14, 2022 5.0 Just a great product that continues to solidify and evolve seemingly without changing a thing...if there ever was truly an old faithful in business software...this is and has always been it! Pros It's the complete package, nothing I can't do, I have always loved Aloha, if you don't have it because you can't afford it, I can understand that. If you don't have it and can afford it...you're just not very bright. Cons Price but whatever...it is 100% worth it, if it was mine I wouldn't sell it cheap either...support is what you pay for the product, as expensive as it is, is still worth waaaaaaaay more than what you pay for it in percentage of mistakes lost alone! Dial into your number and find the money for it! Review Source DH Doug H. Pres/Ceo Restaurants Used the software for: 1-2 years ### "Ncr Aloha" June 15, 2023 4.0 Overall it’s been fine Pros I like that it’s fairly easy to navigate around the system and offers a lot of BOH reports Cons Is difficult atTimes to track actual customerData Review Source DM Denise M. Owner Arts and Crafts Used the software for: 2+ years ### "Stress releaf" June 19, 2019 5.0 I have told, shown and recommend your system to many small business owners but they tend to go with other systems due to cost, they love the look on my bar with my 2 ipads on their stands, one for NCR Cimplebox calendar check ins and the other for NCR Silver POS studio sales. Pros Ease of teaching my employees, Ease of getting my reports, Ease of looking up so many things like cancelled tickets(times of cancellations would help), helps me keep track on employees. Cons Not seeing the integration of my online calendar system, thought their might be a discount for the calendar. Control of emails is a "0" - no means to click on several at a time to delete as I uploaded 6,000+ only to find out I could only use 2500 at a time, not I need to upload them all again in groups. But then if I have duplicates there is no easy way to tell and I do not want to bother my customers with duplicate emails. I also have no idea if my (Cimplebox) calendar emails are automatically going over to the Silver. Review Source MM Mix M. Chef / Owner Restaurants Used the software for: Less than 6 months ### "Buyer beware!!!" July 8, 2019 1.0 The only times we got any communication was before and up to the sale. After that we only got to speak to someone when there was a problem. the programming of the menu items, modifiers, void/comp reasons etc. was clearly done by people that have never been in the restaurant business so every abbreviation and menu item had to be re-done by us which took up valuable time that we did not have. there is a log of all of the issues that were called in that has yet to be addressed by management. everyone seems to just want to pass it down the line and nobody has taken ownership of the problem and certainly nobody has offered a solution. Except for TOAST POS that we have replaced your system with. I will never do business with NCR again and will be completely honest with anyone whom asks my opinion or about my experience. Pros BOH reporting was about it. I wish there was more. Cons The connectivity was terrible. The hand held EMV chip processors tie up the terminal so no other servers can use it until the transaction has been completed. we had to buy additional iPads just to process payments using a SQUARE swipe attachment and set up separate account for payment so we could latr transfer the money into our actual account once the NCR payments had posted. The payment process is terribly time consuming and has caused a great deal of negative feedback on social media which has cost us in sales and also in repeat customers. Additionally, we had 3 of the portable units fail in the middle of service, on 3 separate occasions, causing payment log jams and upsetting even more guests ( the units had to be replaced and it took 3-4 days for them to arrive...) WORST system ever in my 39 years in the business! Review Source CJ Corie J. Restaurant Owner/Manager Restaurants Used the software for: Less than 6 months ### "This has really changed the way I do business" June 18, 2019 5.0 I have been so impressed. I have a lot of friends with restaurants, and I'm constantly singing NCR's praises. The fact that people use other ipad based registers makes no sense to me. This one literally pays for itself. in the amount I save by being able to use my own credit card processor. Pros I have really enjoyed not only seeing my daily sales broken down with time accounted for within the system, but also just having the sheer scope of information that this unit provides. It's simple to use and implement, it's intuitive, and any time I have questions I simply open a chat browser from the back menu and I have been able to solve all of my problems within minutes. Cons I wish there was more I could do with employee tracking, but I think that's available in the next tier of monthly payments. Reason for choosing Aloha Cloud Cost of Equipment, Monthly charge, Credit Card Processing, Ability to NOT use the "swivel" feature for tipping, etc., available monthly cost tiers, available options for online ordering, Growth possibilities, ability to easily add another unit if necessary, Time tracking, job tracking, Margin tracking. Review Source TB Tom B. President/Owner Retail Used the software for: 2+ years ### "NCR Silver Review " June 27, 2019 3.0 Pros The system generally is up most of time. Cons It removed a lot of our stored hold tickets - thus, loosing info on contractors and the amount of purchases they had pending to pay We had been in touch MULTIPLE times with NCR and level 1, 2 & 3 Guy named representative and many others NO ONE EVER EVER GOT BACK TO US \_ what the problem is/was / what info they recovered/ why that it lost our stored info etc. OR WAS THE ISSUE EVER RESOLVED ? This has been many, many months we have been trying to work thru this. It has cost us $ and customers. NCR Silver does not seem to care !! We have talked to many different support members and get the same general run around. Very Very discouraging, would not recommend product to any one. Review Source AE Andrea E. Owner Retail Used the software for: 2+ years ### "Limitations in reporting and discounts" July 23, 2018 4.0 I have't experienced any "problems" with NCR Silver. I would however like to know more about what the program is capable of because I don't believe I am utilizing all of the options to the best of their ability. Pros I like that I can program in the specifics of the items that I sell. We carry several thousand sku's and I can program each barcode of each variation of each product. I also like that there are reports that are valuable to my business, such as sales reports and time clock reports. Cons There are limitations to the reporting that I need for my business. There is no way to show what quantity and dollar amount of inventory I have on hand during any given period. With our industry, I need to know monthly inventory totals on hand, both quantity and dollar amount. In addition, there is no shrinkage tracking for damaged, shopworn, or missing items. Review Source DJ Don J. Sr. Director of IT Restaurants Used the software for: 2+ years ### "Aloha Review" October 13, 2022 5.0 Aloha has worked really well for our restaurants. It is a workhorse. Could be a little better with 3rd party integrations. Pros Works well in the restaurant and is easy to train staff on how to use Cons Menu management is a little cumbersome until you get used to it. Reason for choosing Aloha Cloud Fit our restaurants a little better by being customizable. Review Source MR Mario R. Owner Restaurants Used the software for: 2+ years ### "NCR Silver review" June 18, 2019 3.0 This is our first POS and it has given us more access and flexibility. Pros Stable performance, easy to use interface, good quality stand, printers and drawers. Cons We should have access to the programming staff, either directly or via a liaison. There are many small changes that would greatly enhance our experience. Alternatives considered [Square for Restaurants](https://www.capterra.com/p/175628/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Aloha Cloud Seemed like a better product overall. Review Source CB Chris B. Owner Restaurants Used the software for: 2+ years ### "Horrible System and even Worse Customer Service! " December 11, 2017 1.0 Cons I wish I could give them a "0," because this is the absolute worst company I have ever done business with... They do not return phone calls or emails, routinely overcharge my account, deduct money without warning for chargebacks that I have no knowledge of or have received no paperwork regarding. I never know who to call for what because the company is so large and they source everything to different departments. I cannot express enough how much displeasure, frustration, and anger doing business with this company has caused me. I have reached my limit and will be switching our POS system as well as processing away from Aloha and NCR. DO NOT MAKE THE SAME MISTAKE I DID.... AVOID THIS COMPANY! Review Source EE Elise E. Payroll manager Food & Beverages Used the software for: 1-2 years ### "NCR Silver Review" June 17, 2019 5.0 Pros What I like most about this software is the fact that it met all our needs for our small business. We offer a large number of products and the software is able to accommodate the number of products and gives us the capability of customizing our sales with discounts and other promotions. Customer service is prompt and accurate. Cons Inputting the large number of items and all the variables can be time consuming. Reason for choosing Aloha Cloud Price, met our needs as far as equipment requirements, recommendation from a business associate. Review Source TB Terri B. Owner Retail Used the software for: 2+ years ### "Great product Horrible customer sevice" August 1, 2018 5.0 I like the product however anytime I have an issue i can get zero help i have been waiting on a supervisor call back for literally 2 motnhes every time i call i am told I need a supervisor and then I am told they will call me back and I STILL hve not got a call back and my systems are DOWN! Its INSANE! Also with regular tech support I am constantly training NCR employees because they dont know enough about the systems to help me! Pros It is easy to learn to use and has all the features you need to run your business Cons Customer service is horrible. You cant get help and support knows very litle about the product it is like they have never even touch it and are just reading out of a manual Review Source AV Andrew V. Operations Manager Restaurants Used the software for: 2+ years ### "Great back office product" November 25, 2020 4.0 Absolutely great across the board Pros All aspects of back office management is well integrated into one platform. Cons Sometimes has long lags in between screens. Review Source EW Elliot W. owner Restaurants Used the software for: 2+ years ### "lack of ability to fix problems with hardware" December 20, 2017 2.0 lack of ability to speak with service managers. We are operating a business and struggle to maintain standards when fighting with the computor Pros when the computer it worked it was very stable system, i think its rediculas that i need to write one words of positive when it isnt a positive experience Cons service is awful- cant fix all the problems, we had credit card processing issues and checks double printing on multiple kitchen printers. sometimes just switching out the unit isn't the solution. We have called and emailed for weeks and problems are not being resolved. Review Source JS Jeannette S. CFO Restaurants Used the software for: 1-2 years ### "It's okay " June 24, 2019 3.0 Staff is very friendly and as helpful as they an be but limitations to what they an handle before handing the issue off to another department can be an issue with proper completion. Follow through can be lacking, slow or non existent. Also ridiculous refusal of refund if return is received outside of 30 days. If you receive it on 60 days, you still have it. Still same peice of equipment. A policy to scam your customers. Pros Pretty simple, direct on functionality Cons Some limitations in reporting and the type of visibility to historical data Reason for choosing Aloha Cloud Don't remember. Probably price. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.