# Page 2 | Aloha Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Aloha Cloud the right Restaurant POS solution for you? Explore 224 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/254668/Aloha-Cloud/reviews

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Aloha Cloud

3.7 (224)

[View alternatives](https://www.capterra.com/p/254668/Aloha-Cloud/alternatives/)

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Last updated December 14th, 2025

# Page 2 - Reviews of Aloha Cloud

## Showing most helpful reviews

Showing 26-50 of 224 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CA

Cristina A.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Owner Coffee Shop "

December 12, 2024

5.0

It has been excellent for me, for my clients and for the monthly reports, changes in the menu, etc. I love it!

Pros

It is very safe and reliable. I feel calm in my business.

Cons

Nothing. So far I've liked everything, I've never had any problems with my equipment

Review Source

Response from NCR VOYIX

December 13, 2024

Thanks for sharing, Cristina. We love hearing about exceptional experiences for our customers. We’re glad Aloha Cloud is the right solution for your business. Thanks for being a valued customer.

DV

Domonkos V.  
Software Developer  
Research  
Used the software for: 1-2 years

### "The Excellent Solution for Sales and Payment Support "

March 12, 2024

5.0

We have attained big benefits from Aloha Cloud and there is consistency in the way platform delivers services.

Pros

The program helps in managing sales, where invoices are processed. Further, the customer assistance helps users, and complaints are effortlessly resolved.

Cons

There is maximum assistance from Aloha Cloud, and this resolves the challenges of sales, the security and the processing extensions.

Review Source

Response from NCR VOYIX

September 16, 2024

Hi Domonkos. Thank you for sharing your experience with us.

MB

Michael B.  
Vice President  
Food & Beverages  
Used the software for: 2+ years

### "Customer Service is derelict"

August 22, 2023

2.0

NCR claims to treat each customer like their only customer. If that was the case with us, they would be out of business.We have been neglected as a small business, passed around like a football, and paid over $113k the last decade for what amounts to about $24k in actual equipment. The rest would be for service, but they don't give any. Good luck trying to expand your business model to make more money... they will ignore you.And when you do finally ask to get out of your contract b/c of over a year of neglect, they claim they are ready to fix the problems.... and when you say you are not happy and wish to find another solution, they refuse to let you go from the contract.The business is obviously run by slimy reps who have no true management that holds them accountable when they fall short.We were a client for 10 years and would NEVER recommend NCR or Aloha for ANY business or commerce solutions. They have been the worst. Go with a competitor like Toast, Clover, or Square if you don't want to lose money.We are a 27-year old, 2nd generation family operated small business.

Pros

We liked using the machine before it became obsolete. There is nothing to like now.

Cons

Customer Service, their management, and the lack there-of. We have been waiting over a year for help. And now that we ask for our contract to be broken, they chain us to it.

Review Source

VT

Veeka T.  
office manager  
Construction  
Used the software for: 2+ years

### "NCR Silver"

July 20, 2018

5.0

Overall it has been a great experience - we went from writing paper slips for every transaction and entering each one manually into Quickbooks to just generating a couple of reports each day in the back office and entering those. It has been wonderful to have saved customer information in the system and not having to rewrite their address again. This is saving us a lot of time and our customers are impressed with our contemporary POS systems since we're a small family business and they don't expect us to be tech-savvy.

Pros

We like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.

Cons

We would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least 4 steps) We also would like to be able to access older transactions from the POS system - many of our customers want to look up what they ordered last season, or two seasons ago and to do that we have to go through a very long process in back office right now - it's requires going to "results", then "POS transactions" setting the dates manually (no easy option for 1 or multiple years), then searching for customer name, and clicking "line items" for each transaction we want to check. Aside from being a long process, I also don't find that the names for these actions fit how we think of them when we are looking them up. Also merging customer history would be nice - sometimes we accidentally create double or triple customer accounts and it would be nice to be able to combine them.

Review Source

LH

Lindsey H.  
Owner  
Retail  
Used the software for: 1-2 years

### "Some very good pros, and some pretty frustrating cons"

June 19, 2019

3.0

Overall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.

Pros

The software is easy to use and relatively intuitive; new employees pick up the POS system quickly. The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.

Cons

When the software has an issue, it tends to not be a small one. Also, it seems like NCR will work on fixing the issue but not let everyone know that there WAS an issue, even when it may affect your reporting of sales. For example, there have been software glitches where the over/short number for the registers was not getting recorded by NCR. We only discovered this because another store in our franchise figured it out and reported it. I never saw any communication from NCR letting people know about it, the issue was just resolved quietly a while later. Plus, almost every time there is an update, there are usually major issues with functionality for about the next week that can affect the ability to process transactions. The software/hardware interface has some issues as well.

Review Source

AM

Andrew M.  
IT Director  
Restaurants  
Used the software for: 2+ years

### "My Review"

November 12, 2020

4.0

Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse. One of our largest deployments was delayed by six months+ because they couldn't supply us with hardware! Yes, NCR could not supply the stuff they manufacture. But again, that's not a software issue. Specifically software, it's been a good experience.

Pros

Device compatibility across windows workstations. Ease of end user use and ease of basic programming.

Cons

The worst part for us is the lack of the ability to push out changes to terminals without doing a complete system refresh and taking the entire FOH down for > 3 minutes. Often we'll notice a price or an item issue during business hours and have to take the whole FOH down just to update a modifier or something of the like. Also, there's no compatible tablets that work with chip and pin to line bust and run faster drive thru service. That's more of a hardware issue for sure, but it's a real sour note for us. Additionally the IBER process seems to be pretty fragile when using third party services like omnivore and even above store reporting suites. We'll have an IBER crash at least once a week during a busy shift.

Reason for choosing Aloha Cloud

At the time, Aloha offered the best local support.

Review Source

GB

Gil B.  
Manager  
Restaurants  
Used the software for: 2+ years

### "Good compromise between cost and functionality, and great customer service"

July 23, 2018

5.0

This is a very affordable all-in-one system that lets us track sales, track employee hours and performance, and process credit cards. It does what it is supposed to do quite well. However, like any software, it takes some getting used to, and it is only after a few weeks that you really get comfortable with it. We live in an area where our internet keeps going down, and this system will continue to function even with the internet down. One important note for people in a similar situation is that you should not use the recommended configuration if your internet is shaky. (Their customer service helped us wit this.) They recommend a secure hard wire from the main printer to the internet modem. When the internet goes down, that interrupts communication back to the ipad, and the printer and cash drawer are not functional. Instead, as their person advised us, we use Bluetooth for that connection, and that way the iPad always is connected to the printer and the cash drawer. A minor hassle occurs sometimes when the internet goes down and devices pick up different floating IP addresses, in which case you have to delete existing connections and reconnect the new ones. I believe you can avoid this by using fixed IP addresses, but am not sure how to do that. These are pretty minor glitches once you get used to them.

Pros

POS software is something that you use in real time so it is essential that you be able to fix problems quickly. Their customer service is very good - they almost always pick up at once and they are always able to tell you what to do.

Cons

This is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.

Review Source

SG

Steve G.  
Director of F&B  
Restaurants  
Used the software for: 2+ years

### "Still the same"

December 15, 2021

2.0

I have used it quite a bit but not for years and I'm using again. The system has not changed much at all.

Pros

I liked it a lot in the 80's but now, it's still the same. It's clean and front end easier to use as it always was.

Cons

The software is challenging to navigate and is not as easy to use as many of the other systems on the market today. They system is clunky and takes forever to program and input new information for use. Then, the refresh that has to be completed. Outdated program. There are way too many people and systems involved in the customer service. i3, NCR, Aloha...it's a joke when you need something done and it takes forever to get resolution.

Reason for choosing Aloha Cloud

I came to this current job late and the system was here. I never would have chosen it with all the other options available today.

Review Source

JM

Jerry M.  
Owner  
Retail  
Used the software for: 2+ years

### "Solid software but not as versatile as hoped"

July 1, 2019

4.0

The POS system, like others, allows me to track business flow when not in the store.

Pros

NCR's back office is easily navigated. It is feature rich in many areas, excelling in variations. The modifier portion of the software is decent, but could use some work so that it could be used as a single add on for several items as well as modified price times quantity.

Cons

Can not customize the customer information that you wish to have at a glance. Can not set up tax exempt customers for automatic tax exemption. Can not readily link inventory to my existing website. Can not set up scannable customer ID cards readily. Can not see inventory at a glance for quick inventory checks on items. Will not print directly to Dymo Labeler for price tags from back office as Square will when receiving inventory. Can not set up coupon codes for printable coupons, must set up an offer to apply to everyone. Sales team said these were all included in the purchase, but were not. Expensive software, overall less feature rich than Square but 33% higher per month.

Reason for choosing Aloha Cloud

Seemed to have every feature I was looking for, according to the sales rep. Unfortunately, this was not the case.

Review Source

LR

Lynn R.  
Manager  
Retail  
Used the software for: 2+ years

### "Big changes in Customer Service and they've lost me"

November 13, 2018

3.0

Overall I used to be very happy with NCR silver. The price has crept up over time. They raised the price once and said I now had "concierage" service, but no one seems to be able to explan to me what that meansand they are not nearly as responsive with customer service as they used to be. I have complex inventory questions and cannot get an answer. When I call in (which I rarely have to do now) my issue is complex and the reps that answer are inexperienced and just tell me what I already know. They don't understand what I am asking because they don't use the system themselves.

Pros

I liked how easy it was to use. Easy to set up, user friendly. In the beginning when i needed help and had questions and suggetions the call center reps knew what they were doing and how to help.

Cons

In the last year or two they switched the call center to India. Since I have been using NCRSilver since 2015 I can solve most of my own questions, but when something comes up and I have to call in it is not a simple question anymore, and the employees that are now contracted to solve these issues know less about the system then I do. They seem to be reading from a script. While they are very nice it is frustrating because they cannot answer the question and it has to be put in queue and they have to get back to me. Seems like when that happens the person getting back to me just tells me what I already know. It's useless. I am going to be looking for a new software for my POS system.

Review Source

CB

Chris B.  
Owner  
Retail  
Used the software for: 2+ years

### "More than a cash register!"

July 24, 2018

5.0

Overall I've been very pleased. I think it's obvious that NCR has taken it's decades of experience working with registers and retailers, fulfilling their needs, and applied it to the Silver app. It isn't the cheapest option on the market but it's way more reliable than any windows PC based POS. I'm not worried about viruses and windows errors or even brief power outages disrupting my business. If I have a wifi connection, I'm in business.

Pros

The back office, inventory management, and customer tracking is terrific. Any system can fulfill the basic need of helping you ring up a sale, but Silver offers features that I didn't know I needed until I had them. Computing sales tax for state filing, locating past customer purchases, super useful features.

Cons

I'd like to be able to add devices without additional fees. I guess I don't understand why having a second device changes anything with regard to the costs incurred. I had a copy of the app on my phone purely as a backup in case something happened to my tablet but realized it was costing me every month for something that I wasn't using. When wifi is having problems, I wish there would be a way to cache those transactions offline for processing when wifi is connected again. As it stands, I end up using the old carbon copy forms to take and impression and running the transaction later.

Review Source

DW

Dave W.  
Owner  
Hospitality  
Used the software for: 2+ years

### "2 good years 2 trash"

February 20, 2023

1.0

1st 2 years went off without a hitch.. 2nd 2 years started simply by losing one of my kitchen printers. Fast forward I have no kitchen printers basically 2 working terminals out of 3 everyday we are resetting redirecting somehow trying to keep this piece of \*\*\*\* working Now I have a contract saying in 5 years I get all new stuff I'm currently 3 months away ,can't actually get a call back nobody wants to talk to you .FYI I am running window 7 keep in mind I only bought this 4 years ago brand new.

Pros

Easy Of use. Back of the house Simple The program wants me to keep writing here evidently they are looking for more positive things to say about their company good computer trick

Cons

People behind it Help desk knows nothing my managers are telling them how to do things

Reason for choosing Aloha Cloud

Is of use

Review Source

JR

Justin R.  
IT Operations Technician  
Food & Beverages  
Used the software for: 2+ years

### "A review of NCR from a long time user"

May 5, 2023

4.0

NCR support is generally very good but the software has a huge learning curve. That said once you learn it, it is unlikely to change.

Pros

Aloha POS is like one of those giant old swiss army knife. Sure you only need a knife but it also has this and that. For when you need them.

Cons

Given the size and base of Aloha its a slow to move monolith and thus feature implementation is limited and slow. For example customizing the button colors on the digital POS screen is only implemented in select cases.

Review Source

GC

Greg C.  
IT Director  
Hospitality  
Used the software for: 2+ years

### "NCR Aloha"

November 3, 2020

5.0

Our overall experience with NCR has been great. The product, while it may be on the higher side of pricing, is well worth what you pay for. You just have to utilize it properly.

Pros

We started out with multiple POS systems across our properties, NCR was the easiest to use and most user friendly for FOH and BOH staff. It is easy to train on and easy to deploy once you have multiple locations. We have tried many other POS providers out there and NCR has always been responsive and quick to solve any issues or answer any questions that may come up.

Cons

Built in reporting lacks compared to other providers, their online reporting tool is good but still has a ways to go when compared to Avero. The initial roll-out of connected payments was needed by us and I wish we would have not went with the Verifone pin pad product they offered at the time. They quite often break down and are buggy.

Reason for choosing Aloha Cloud

Functionality and ease of use.

Review Source

mP

michael P.  
manager  
Retail  
Used the software for: 2+ years

### "Problematic"

June 17, 2019

4.0

Completely mixed bag, usually negative. I especially disliked the phone call I received from NCR EMV development lead when I complained about th EMV pad being defective junk last year. The call was very rude and unprofessional.

Pros

Cloud based POS with automated email receipts that also sends out automated coupons for marketing. Remote inventory management for adding new SKUs and UPCs.

Cons

1) Not truely EMV compliant. Most annoying was the ancillary peripheral chip scanner looked cheap, was not always on, turned itself off every 30 mins. Fundamentally the EMV pad was defective and not fully functional or compatible with the NCR POS.. We removed it from the terminal and were forced to do swipe only. 2) NO CONTACTLESS PAYMENT FEATURES! 3) Updating VAR sheet for NCR terminal after worldpay vantiv merger was HELL. I imagine transfering to another processor would be the same terrible experience.

Reason for choosing Aloha Cloud

We used to prefer dealing with World pay for merchant processing for our stores....

Review Source

CS

Courtney S.  
Assistant Manager  
Restaurants  
Used the software for: 2+ years

### "Best Restaurant Software"

February 12, 2021

5.0

My overall experience with NCR Aloha is that it's the best software for any restaurant. I have used a few different ones and this one is by far my favorite. It's very easy on the back and front end. I do wish the customer service was easier to reach, it takes a while to get ahold of them. However, the software is so user friendly you probably won't need customer service much.

Pros

The best feature about this product is the ease of use. Aloha is extremely simple which makes it easier for new employees who have never served before. The layout is very blocky so that it's easy to read and click. This is true for both computer and mobile devices.

Cons

My least favorite thing about Aloha is that you can't do everything on the mobile app that you can do on the computer. Our servers use mainly the mobile apps, as they are going into theater auditoriums to take orders. It would be nice if you could do ALL functions on both mobile and computer.

Review Source

PC

Pasquale C.  
Manager/Owner  
Restaurants  
Used the software for: 2+ years

### "21 year user! "

April 10, 2023

3.0

Pros

Originally small company great service as they grew the worse the service got.

Cons

Customer service. They lost touch with my industry

Review Source

JM

Jessica M.  
Manager  
Restaurants  
Used the software for: 6-12 months

### "Easy to use and deploy"

July 26, 2022

5.0

Overall this is a great system. It is a little dated but it does allow you to do many things that other POS systems dont.

Pros

This software is amazingly easy to use. I love that it integrates with online ordering. It is user-friendly and the reports are in real time.

Cons

I wish it was more updated looking. I wish you could change between screens without logging back in

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Aloha Cloud

The ease-of-use and their long-term track record.

Review Source

LH

Lori H.  
Owner  
Retail  
Used the software for: 2+ years

### "NCR Silver for Small Business"

May 18, 2021

4.0

The up-time and use of the software is good. Easy to get started with new team members. Back-end functionality needs work. Overall it doesn't cause us too many headaches, so more positive than negative.

Pros

The POS portion of NCR Silver is very easy to use. New team members are easily able to understand the categories and screens. Takes advantage of common iPad functionality. Easy to update products and prices. Friendly interface.

Cons

The back-end functionality of NCR Silver is lacking. Inventory management is slow and cumbersome. Email templates and functionality are outdated. Lack of social media integration and easy ecommerce integration in emails.

Reason for choosing Aloha Cloud

Franchisor chose this software

Review Source

TP

Trishna P.  
General Manager  
Food & Beverages  
Used the software for: 2+ years

### "Great way to streamline operations "

June 26, 2022

5.0

Pros

Love that I can manage various aspects of my business-from point of sale, to inventory, and everything in between- via a single platform

Cons

It does take a little time to get used to all of the different features, and I find it takes a little too much effort to edit/change menu items from the back end

Review Source

SK

Scott K.  
Director of Operations  
Restaurants  
Used the software for: 2+ years

### "Easy Choice"

November 9, 2020

5.0

I've had great experiences with Aloha over the years. Customer support knows when to escalate issues and generally the response times are quick. The software is easy to learn for FOH and back office manager functions are intuitive.

Pros

Aloha has the capability to handle any concept protype in development then seamlessly transition into multi-units. Reporting structure is best in class with unit level metrics remaining a priority.

Cons

NCR Aloha is one of the pricier options which should really only be utilized with multi units. It's too robust and complicated for the average mom and pop place.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)

Reason for choosing Aloha Cloud

Scalability, fiduciary confidence, security.

Review Source

AK

Ahmad K.  
System Administrator  
Construction  
Used the software for: 2+ years

### "Friendly POS System with limited function and features"

November 11, 2022

3.0

As a POS module, it was amazing, but the business needs Full ERP.

Pros

The design and theme are very nice and easy to learn.

Cons

first of all, I worked on an old version, we use just use the POS modules and the other modules were useless, its was limited and did not cover our needs.

Reason for choosing Aloha Cloud

Franchise requirements.

Review Source

mR

molly R.  
owner  
Restaurants  
Used the software for: 2+ years

### "There are better products for the same money."

July 8, 2019

1.0

Overall my experience with this product has been terrible. The system needs some sort of fix almost everyday, which could take 5 minutes or 3 hours. The customer service tends to have long hold times, and they will run you thru hours of testing even if you have already tried everything - seems like they just don't care and when you are trying to run a business it is very frustrating. If you run a business that does a couple of transactions an hour you will be fine, but it you have, or hope to have any sort of volume I would look elsewhere. Also, their technology isn't up to date...be sure you ask every single question and review other products before settling with this one.

Pros

It runs on an iPad and is pretty simple to set up.

Cons

It's unreliable. Loses connection to it's hardware almost daily requiring a fix each time. The swipe hardware wares out very quickly.

Review Source

JO

Jeff O.  
owner  
Food & Beverages  
Used the software for: 6-12 months

### "Disappointed"

June 18, 2019

1.0

Pros

The cons outweigh the pros! The cons make it useless to my business!

Cons

customer places order with waitress or bartender, tickets print at bar and kitchen. food and drinks are prepared but have no idea which waitress orders go to for delivery to customer due to the wrong waitress name coming up on the ticket. very time consuming and inefficient to figure out where the order actually goes. another example... we run specials every day. such as wing it Wednesday. Half price hot wings. when an item is on special, each item has to be ordered individually. which means, when a customer orders 40 wings, the waitress has to enter it 40 times!!!! in the past we would simply input a quantity of 40. now it is tying up a waitress and an iPad for 40 times the amount of time it use to take! UNACCEPTIABLE wasting time and money for my business! Have complained to customer service for three months about these issues with no results.

Review Source

NS

Nichole S.  
Server, bartender  
Restaurants  
Used the software for: 2+ years

### "Aloha! Hello! "

December 10, 2017

5.0

Pros

Aloha is a lifesaver! I have used many many systems in my 10 years as a waitress and the majority of the companies I have worked for prefer Aloha. The amount of modifiers per entree items help with being intuitive and helps with server training as well. Each entree can be assigned certain buttons that help the servers efficiently place orders with ease of access. There is also a way to add and delete buttons so that should your menu change or need updating, there is a way to update within 24 hours.

Cons

Adding and Deleting buttons is a little complicated if you are not familiar with the system. While you CAN do a lot with the system, it does take a lot of customer support to help any new users navigate through the software. This is a small price to pay for the ease of access that Aloha provides.

Review Source

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