# Page 3 | Aloha Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Aloha Cloud the right Restaurant POS solution for you? Explore 224 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/254668/Aloha-Cloud/reviews

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Aloha Cloud

3.7 (224)

[View alternatives](https://www.capterra.com/p/254668/Aloha-Cloud/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated December 14th, 2025

# Page 3 - Reviews of Aloha Cloud

## Showing most helpful reviews

Showing 51-75 of 224 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CO

Chris O.  
Owner  
Computer Networking  
Used the software for: 2+ years

### "Still the "GOTO" program for my business...."

July 8, 2019

5.0

Pros

NCR Silver has been a great program for my business as its reliability is incredible- I don't think NCR has ever been down in the years I have been using it. The user interface is very intuitive and even when off-line (ISP down), once it connects up it re-sync's with their main system and all is well. We highly recommend it to all who ask who we use.

Cons

Honestly, the issues that it has, in my opinion, I have submitted general inquiries and they have actually corrected them in a format that helps all connected- haven't found any issues that I dislike enough to warrant a "dislike".

Review Source

JM

Jessica M.  
Cafe Manager  
Food & Beverages  
Used the software for: 2+ years

### "Satisfied"

July 24, 2018

4.0

Overall, I feel like you get a lot for your money and the ease of training new staff on the POS is greatly appreciated. The back office reports are great and help me keep track of sales and trends.

Pros

I like that it's super easy to train new hires on the POS and as I a manager I love that I can access so much information in the back office so long as I have access to a computer/laptop.

Cons

There are just a few things that I wish we could change, but a lot of the software updates eventually address a lot of them. Like any software out there, there are glitches that happen but they're minor so it's not a deal breaker. Customer service is a hit or miss. Most times friendly, but a lot of times it just gets sent to a different department because they can't figure it out, which takes time and follow ups.

Review Source

Tom B.  
Co-Host  
Food & Beverages  
Used the software for: 2+ years

### "NCR Silver is OK"

July 23, 2018

4.0

It’s ok, some things could be better or more functional.

Pros

Ease of use, setting up items and changing items.

Cons

Lacking certain helpful features like being able to use 2 iPads and ring out on one.

Review Source

VR

Verified Reviewer  
Assistant Vice President  
Hospital & Health Care  
Used the software for: 2+ years

### "Stable System with Accessibility"

April 22, 2019

4.0

Pros

We installed this in iPads in our store. System works fairly well. Can access real time from mobile to check in.

Cons

Sometimes the interfaces can get glitchy. Reboots required.

Review Source

Patricia I.  
General Manager  
Retail  
Used the software for: 2+ years

### "A-one!"

July 19, 2018

4.0

Pros

I like everything about this company and the ncr silver apps and pos.

Cons

I didn’t like that I could not do an inventory count from an Android but they fixed it and I’m good now.

Review Source

PL

Patrick L.  
Director of Operations  
Restaurants  
Used the software for: 1-2 years

### "Review of Aloha"

December 14, 2020

4.0

Good - We enjoyed working with the local branch and helping us set up or system.

Pros

The ability to integrate with many other third party software companies was very important to us. We are anticipating scaling in size quickly over the next few years and didn't want to outgrow our system.

Cons

None - we are happy with the software. We would perhaps like more training so that we can fully utilize parts of the software that we may not know exist.

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Aloha Cloud

Our partnerships with other companies already established with our parent company.

Review Source

SG

Steve G.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Pros and cons about NCR Silver"

July 9, 2019

4.0

Overall a very good system, as an owner of the business it has made life easier

Pros

Easily programmable, I have a restaurant and getting the program running and keeping it up to date is very easy. Time clock feature is easy for payroll. Having a report for payroll is very important for accounting. The ability to go into back room and change item prices on the fly or add new specials instantly

Cons

The only problem I’ve had is the time frame for employees to either ring in a customer or the logging out for employees so they don’t overlap each other. The time it takes to log in with machine number and then employee number when it’s very busy takes those extra seconds that customers always notice.

Review Source

BB

Brent B.  
Director of Operations  
Restaurants  
Used the software for: 2+ years

### "Aloha for Restaurant Chains"

November 3, 2020

5.0

Overall very positive, my rep responds to issues quickly. The helpdesk at night and on weekends needs further training to resolve issues quicker.

Pros

The Aloha system is easy to use, easy to update, and is stable.

Cons

I would like to see Aloha partner with large delivery companies to develop a seem less software addition for incoming orders. It also would be nice to see Configuration Center have an option for live screen view when you are building out menus.

Reason for choosing Aloha Cloud

Stability & I have used Aloha and Micros at other concepts, Aloha is a superior product.

Review Source

PM

Peter M.  
owner  
Restaurants  
Used the software for: 1-2 years

### "It always comes down to service"

April 20, 2017

3.0

I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!

Pros

It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.

Cons

Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should. Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.

Review Source

VR

Verified Reviewer  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "POS system"

July 20, 2018

4.0

Pros

Nice graphs, tracking of sales, ease of use.

Cons

Constantly resetting, too many updates, customer service should be better.

Review Source

GM

Gabriel M.  
Server  
Food & Beverages  
Used the software for: 2+ years

### "Needs a major overhaul "

December 15, 2019

2.0

Aloha has potential but overall all is cumbersome to use and not efficient.

Pros

Aloha has features that make it easy to adjust pricing and add menu items to tickets. It’s is simple to split checks and take multiple payment methods for an order.

Cons

It is complicated to customize an order of the presets for an item are not programmed in. Deleting or voiding items is not simple and you cannot easily combine tickets. The sales ring in through aloha do not always show up in the main accounting software used by our company.

Review Source

TD

Todd D.  
Owner  
Retail  
Used the software for: 1-2 years

### "Great user friendly software "

July 24, 2018

4.0

Overall NCR has been great for our business. As I mentioned above there are just a few things I wish could be added and or corrected.

Pros

Ease of use. Programming is simple with back office. POS is very user friendly.

Cons

Certain features need to be added to accommodate other businesses like salons. Tip feature needs to allow you to code the tip to specific employees for one example. Needs feature to not allow cashiers to look in recall history at other employees tips. This has been an issue for us. Would be nice if under customer info you can add multiple contact numbers like cell and home. We are in the pet industry and it would also be nice to have a customizable customer tab, so we can add pet name and breed or pets DOB etc. under customer tab. Certain glitches I reported keep repeating. Tech support needs better resolution and faster respond time.

Review Source

KB

Kurt B.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Upgrade is a disaster "

July 6, 2020

2.0

Poor communication from support. Doesn’t seem like anyone cares. They fix one problem and create another. I’ve had Aloha for 18 years and after this Windows 10 upgrade I will be looking for a new POS system when the next upgrade is required

Pros

Easy to use when it is working. User friendly.

Cons

New upgrade has a lot of issues and it doesn’t seem like anyone has the knowledge to fix them. Spend way to much time dealing with these issues. They fix one problem and create another.

Review Source

CS

Chad S.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Mad Mexican loves NCR"

June 17, 2019

5.0

Easy to work with thru problems.

Pros

Easy to install, update and use. They answer all calls promptly and fix any issues that might occur quickly!’

Cons

No issues , we are pleased with the system and products.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing Aloha Cloud

Customer service

Review Source

kG

kelly G.  
TECH  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Good for certian business"

February 28, 2020

5.0

Its been id rate a 7 out of 10. It has helped but it is also limited.

Pros

It is easy to have quick categories to use with this software, see your sale results and send out email promotions. You can use it mobile which is nice.

Cons

You cant really use it for repair store its more for a restaurant based business. Its hard to keep up with warranties and it is limited with customer info notes in the main software mobile.

Review Source

CB

CJ B.  
Owner  
Retail  
Used the software for: 2+ years

### "System Hasn't Evolved In Several Years"

July 19, 2018

2.0

Customer service has gotten worse over the last few years and most reps really don't have solutions to anything that isn't basic.

Pros

Very intuitive to use and everything is cloud based.

Cons

The overall system hasn't evolved in 2+ years since we started using it. It's not compatible with Shopify nor is it friendly to any outside developers. There is not a transfer function between stores and the overall reporting is just basic.

Review Source

KC

Kathy C.  
Owner  
Retail  
Used the software for: 2+ years

### "NCR"

July 20, 2018

4.0

The system and software itself is good. It does what I need it to do and it does it efficiently and easily. Their customer service, however, is not always so good.

Pros

The software is easy to use for both employer (inputting information, printing reports, etc.) and employee (operating daily transactions).

Cons

The system only keeps transaction data for 13 months. While it is easy to understand that not keeping a lot of information will help the system run more efficiently, there are times when it would be an asset to be able to pull a customer's previous sale no matter how long ago it was.

Review Source

RC

Robert C.  
Chief Operating Officer  
Food & Beverages  
Used the software for: 2+ years

### "Overall Satisfaction"

November 12, 2020

5.0

Great and proactive experience.

Pros

As a franchise organization, I like the back of the house reporting and capabilities. Easy to use for the front of the house.

Cons

Programing new items into the software can be very time consuming.

Reason for choosing Aloha Cloud

Overall functionality and reporting capabilities.

Review Source

JB

Jenica B.  
Esthetician  
  
Used the software for: 1-2 years

### "Just ok. "

September 12, 2018

3.0

The system could have changed since I used it but I didn’t exactly love it where I am primary English.

Pros

It had a lot of different features. Many options for different reports(ie tax and sales) and customer information.

Cons

Once I learned the system it was easy but there was so many steps to get from point A to point B sometimes. Also I used this software at an old workplace and it was all in French. Although it had an English option not everything translated and some of the things that did simply didn’t make sense.

Review Source

AA

Anthony A.  
Payroll Manager  
Food & Beverages  
Used the software for: 2+ years

### "Perfect for Restaurants"

March 11, 2020

5.0

Overall it works great with ADP interface for timekeeping.

Pros

Aloha is perfect for restaurants industries. I used it at Fatburger at all our store locations. We pulled payroll hours and exported it into ADP easily.

Cons

I can't say much about what I liked least about it since I only used it for payroll purposes. However it had over great functions.

Review Source

VR

Verified Reviewer  
Cashier  
Food & Beverages  
Used the software for: 1-2 years

### "Easy to use software!"

October 19, 2019

4.0

It makes placing orders for customers so easy because everything is right in front of you on the screen. We are able to take multiple orders at once with this software.

Pros

I like that it's so easy to navigate through the different pages and areas of the software. Everything so self explanatory on the different pages that training someone on it is a breeze!

Cons

I dont like that the software freezes up multiple times a week. When it acts up on one tablet, its messed up on all of them. That can be very inconvenient at times.

Review Source

JP

Jara P.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "NCR Silver with Scale Use"

July 21, 2018

4.0

My overally experience has improved once we got the right equipment for our store. I can always reach a customer service rep when needed. I think that the price for the equipment and monthly service is fair.

Pros

It is very easy to use the menu at the POS. The back office is very user friendly as well and can be accessed from anywhere on any device.

Cons

The problems we have had with this software are mostly with the scale integration. The software does not fully support all the scale features we would like so we have had to work around those things. We had issues with the small scale and NCR Silver Quick Service. However, once we switched to NCR Silver Restaurant Pro and the GRS-60 scale we have had much more success.

Review Source

SC

Stephanie C.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Review"

June 24, 2019

4.0

...

Cons

On the POS side we really would like to see the the qty of tips adjusted and paid out before finalizing. Also if the total cash and left in drawer was printed on the receipt would be super helpful instead of only being able to pull it from back house. It would answer a lot of questions quickly without research

Review Source

SG

Stacie G.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Great Stuff!"

June 17, 2019

5.0

The initial sales rep was wonderful but misleading, the concierge service is great- once you get to someone & the reasons I chose this system are still working out because I'm not a tech or programmer. I'm working through it slowly & painfully, in hopes that once I have this setup, everything will be wonderful! The Silver system itself is great & I look forward to using it to grow my business tremendously.

Pros

The back office reporting options are great. I can review, track & adjust orders. I also like the options with accounting & tax paperwork. I can see as I add more info, this software will work even better for my company.

Cons

It was NOT easy getting all the info for the item entry for my register (POS). There was a bunch that is in the wrong place, so now I have to go in, item by item, and enter &/or fix. I was hoping by signing up, I'd have a bit more accomplished to this end. Also, I haven't been able to use my Ipad for anything else. My husband had to 'rig' the frame for me so I can remove my Ipad to use when it's not in use for the store.

Review Source

JG

Jerald G.  
co-owner  
Retail  
Used the software for: 2+ years

### "NCR Silver for a Retail Business"

June 24, 2019

3.0

None

Pros

I like some of the reports but it is lacking in the ability to function for Retail

Cons

The functionality for a Retail business The software is developed with the food service industry as the target. I am looking at my options to engage different software.

Reason for choosing Aloha Cloud

It was an offering from the Bank, BB&T

Review Source

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