# Page 4 | Aloha Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Aloha Cloud the right Restaurant POS solution for you? Explore 224 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/254668/Aloha-Cloud/reviews

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Aloha Cloud

3.7 (224)

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Last updated December 14th, 2025

# Page 4 - Reviews of Aloha Cloud

## Showing most helpful reviews

Showing 76-100 of 224 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MT

Michael T.  
CEO  
Restaurants  
Used the software for: 2+ years

### "CEO"

November 10, 2020

4.0

A positive experience - works as advertised - we added Aloha features liek ATO, OLO nd these continue to challenge us.

Pros

Robust - does a lot of things. In fact does more than we know how to do.

Cons

Too complicated - not intuitive. Take a long tome to understand it. And - after using for 15 years - we still done know all it can do.

Review Source

RC

Roy C.  
Owner  
Wine and Spirits  
Used the software for: 1-2 years

### "Crow Review"

June 24, 2019

4.0

Other than the reports, the experience is frustrating as I know the information should be there but is not available and techs are frustrated as well.

Pros

I like the reports that are available for day to day tracking of sales

Cons

Difficult to track inventory, no history of inventory inputs or how to see daily sales coming off of inventory. Inventory is far from correct at end of month.

Reason for choosing Aloha Cloud

Was not involved with that decision.

Review Source

VB

Veronica B.  
Owner  
Retail  
Used the software for: 6-12 months

### "Buyer Beware"

June 17, 2019

3.0

Pros

ease of learning the product, which is good because there is no real good instructions and the tech support can't seem to point you in the right direction. The internet search is you best bet and even then you don't get the real technical side, just how to use the features.

Cons

Unstable, we had so many issues with the product going down at least every other week and the support is so difficult that it literally would take hours to get it back up. One time it took 2 weeks due to the errors from technical support. You ask them a simple question and they put you on hold for 20 min. to get the answer.

Review Source

DO

Desiree O.  
Operations Coordinator  
Retail  
Used the software for: 2+ years

### "Functional"

July 9, 2019

4.0

Pros

It does everything backend software should do (basic reports, inventory management, etc.) It is very user friendly.

Cons

The software is often slow to load and crashes. When changing inventory counts you have to save after 200 entries which slows the process down and can create room for errors.

Review Source

hR

home R.  
owner  
Food & Beverages  
Used the software for: 2+ years

### "Some good, some bad"

July 2, 2019

4.0

Pros

A lot of added features -- like split checks and tab naming have been great

Cons

slow customer service, wish there was customizable reporting options, bad hardware (chip readers break constantly)

Review Source

RP

Robert P.  
owner  
Food & Beverages  
Used the software for: 2+ years

### "Mostly positive"

July 21, 2018

4.0

My overall experience has been good. They have great support

Pros

I like the ease of use and the different reports offered. They also have a lot of tools that come with the software, from POS to customer loyalty.

Cons

I don't like how the price seems to go up. The main reason I chose NCR was their pricing.

Review Source

VS

Vince S.  
President  
Restaurants  
Used the software for: 2+ years

### "Ease of use Software"

May 8, 2017

4.0

Been using Aloha POS software at three of our restaurants. Easy to train staff. Only negative is that NCR is too big of company to respond to customers needs on a timely basis.

Pros

Quick to learn. Great for multi units operations. No monthly fees, can purchase Aloha outright. Provides necessary reports to efficiently run and operate your business. Durability.

Cons

NCR support response time to issues . Monthly Fees for optional products e-cards, loyalty. Unable to purchase swipe e-cards from other sources.

Review Source

CB

Carl B.  
Owner  
Retail  
Used the software for: 2+ years

### "Very basic POS"

July 28, 2018

2.0

Customer service has gotten worse of the last few years and most have no knowledge of the product. NCR Silver and NCR Counterpoint should be merged but within NCR neither business unit has any clue what the other does for customers.

Pros

It's a simple solution to start up a small business like a coffee shop.

Cons

Overall software is very basic and fine for someone who's looking for a simple plug and play solution for a business similar to a coffee shop. NCR Silver offers no intgrations to Shopify or other major sites.

Review Source

TS

TJ S.  
Director of Food & Beverage  
Restaurants  
Used the software for: 2+ years

### "Costly, but great operating, staff enjoyed, easy system"

July 24, 2018

4.0

Pros

Ease of use, staff friendly, back office ok, once set up. Reporting is easy & efficient. Cloud based a big plus

Cons

Set up is brutal, cost is high, customer service was non existent. System did crash more than once. Wasn't easy to integrate payroll or sales history

Review Source

BB

Belinda B.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Pain Relief Natural Remedies"

July 18, 2019

5.0

I love NCR, I wish that the cost per month was a little less.

Pros

This software is easy to use and understand. This software is easy when it comes to training my team members. You can actually walk yourself through the steps and not get frustrated.

Cons

This software does not allow me to see what products I have on hand after selling. Having this feature will save me a lot of time.

Reason for choosing Aloha Cloud

This was my first choice, so I took it.

Review Source

aM

aileen M.  
owner  
Food & Beverages  
Used the software for: 2+ years

### "NCR Silver Review"

July 1, 2019

4.0

Overall, the customer service has been very good to us. When we have an issue, they always follow though to fix it.

Pros

The reports are easy to pull . The items are easy to find to ring up.

Cons

The Credit Card reader often goes bad. The daily reports may take a few hours to catch up.

Review Source

JV

Joel V.  
District Manager  
Tobacco  
Used the software for: 6-12 months

### "Review of NCR Silver"

July 15, 2019

3.0

My overall experience with NCR is OK.

Pros

I like that it is easy to add and remove items with a couple of clicks here and there. The overall POS System is easy to use.

Cons

Talking to customer service is a nightmare. They take a lot of time to get answers to the questions that i had. I don't like that i cannot run a report for the items that i have received into the system for each vendor. I don't like that i cannot run a mass report of the customers that i have in the loyalty program with their total points. I can only see them on a per customer basis.

Review Source

DH

Dan H.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "NCR woahs"

June 24, 2019

1.0

Terrible.

Pros

Nothing... honestly not one thing was good about your product.

Cons

Never read cards, swapped out three iPads, 4 card readers, was sent overseas everytime for service (could barely speak English) I will never recommend ncr for any business. In fact the worst company I’ve ever worked with. Still never fixed our issue. Switching over to Tellach.

Reason for choosing Aloha Cloud

Bank partnered with them.

Review Source

TW

Theresa W.  
Store Manager  
Retail  
Used the software for: 2+ years

### "NCR Silver is Awesome!"

July 26, 2018

5.0

Pros

The ease of use for employees is what I like best. It is easy to teach new employees to use this system and they all seem to learn it quickly which makes training them so much easier. The back office portion is easy to navigate and run reports. My inventory is always accurate due to this system.

Cons

I wish the software had more options for management on the POS screen versus always having to go to the back office part.

Review Source

JP

Jeremy P.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Review"

June 18, 2019

4.0

It’s beem a good system overall

Pros

Easy to use interface, ability to access back office anywhere

Cons

A little slow, monthly price increase with no value added

Reason for choosing Aloha Cloud

Cost, ease of setup

Review Source

TF

Tina F.  
manager  
Restaurants  
Used the software for: 2+ years

### "unanswered questions "

July 1, 2019

4.0

The tech support is not as knowledgeable as I would hope for.

Pros

The ability to look and make adjustments from any computer.

Cons

Not much flexibility to adjust to fit my needs Very expensive for what you get.

Review Source

DP

Don P.  
Director of Training and Compliance  
Restaurants  
Used the software for: 2+ years

### "POS functionality"

January 17, 2018

4.0

It is too difficult to navigate the back of the house functionality. There are too many steps involved.

Pros

Ease of use for servers in that the categorization and screens are easy to follow and remember. The checkout feature for daily data capturing is also very usefull.

Cons

Back of the house programming. Changing buttons and designing screens, along with changing the footer on the customer ticket, is too difficult to navigate easily.

Review Source

PD

Philip D.  
Owner  
Restaurants  
Used the software for: 2+ years

### "P&D Burgers dba Waybackburgers review"

June 18, 2019

4.0

It has been satisfactory as it continues to evolve.

Pros

Updates, able to be trouble-shooted fairly easily.

Cons

Sometimes issues need escalated; also would like to see delivery companies integrated into system-POS vs several tablets.

Review Source

mM

mike M.  
financial analyst  
Restaurants  
Used the software for: 6-12 months

### "HORRIBLE CUSTOMER SERVICE"

July 13, 2018

1.0

Horrible company stay far far away

Pros

The sales staff is very well trained at making their system & staff seem competent. While the reality is you are basically on your own with a mob of indifferent outsourced support reps who could care less about their jobs.

Cons

Reports are broken, support is unavailable 99% of the time, estimated call back times for messages from our experience were 3-7 days for a standard issue, their staff asks you for extensive notes when creating issue tickets yet somehow other support members will call back with no idea what the problem is beyond the basic description. No chain of command so when a lazy support rep hangs up on you after being on hold for 30 min you cant even submit a complaint.

Review Source

NZ

Neryk Z.  
Owner/ barber  
Hospitality  
Used the software for: 2+ years

### "NCR Silver for Jack and Sons Barber Shop"

July 19, 2018

4.0

Not bad. Would love to have someone come out and fix the issues we are having.

Pros

Pretty easy to use and great back office helps keep up with inventory and sales.

Cons

System crashes sometimes and usually when we are busy so we have to try to figure out how to fix it ourselves and sometimes call customer service but hold for long time before ever getting help.. still have issues that need to be corrected with Quantum unit.

Review Source

RA

Robert A.  
Director of operations  
Restaurants  
Used the software for: 2+ years

### "Best POS enterprise on market"

May 29, 2018

5.0

Have used over 4 different POS enterprises. Aloha and NCR is best service and options no questions asked

Pros

Have used full service, QSR, and mobile pos products and always have been satisfied. Hosted services are a huge plus. Customer support is always painless and quick to produce a solution.

Cons

A little pricey but worth paying. If app is implemented it is based off POS database making some changes to the app not feasible

Review Source

KJ

Katherine J.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "NCR Silver Review June 2019"

June 18, 2019

5.0

Pros

It is easy to add new items to the program and the color classification of the system to make it easier for my cashiers to remember where a certain item is located.

Cons

I wish there was a way that all customers had to enter in their information in our system before starting check out. This would make it easier for our customers who use the loyalty program.

Review Source

KI

Keiko I.  
Business Manager  
Restaurants  
Used the software for: 2+ years

### "Do not trust companies which has been through lots of mergers, very unreliable."

April 20, 2017

1.0

I would like to ask... Before being bought or being merged, have you ever thought of upgrading and improving the system, quality of customer service?

Pros

They have all the basic functions. I don't really have a good thing to say about this company and system.

Cons

Legacy system, not user-friendly. The color of the screen is also ancient. Never seen a customer service response this bad. We run a restaurant, and time is money.

Review Source

JAE

JO Ann E.  
owner  
Retail  
Used the software for: 2+ years

### "almost perfect"

July 1, 2019

4.0

Pros

easy to use for Customer input and ringing sales.

Cons

Not to well for retail inventory control. And can't recall transactions or post void sales if customer changes mind within the same day.

Review Source

SG

Shamus G.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Bent Wrench Roadhouse Review"

September 14, 2018

4.0

It used to be awesome, but we are experiencing lots of errors with our credit card processing lately. After contacting customer service, we have received ZERO follow ups.

Pros

Ease of use. It is fairly easy to navigate through all of the back office items.

Cons

Inability to delete a variation after you have added it to an item. This is only a problem when you are trying to delete the only remaining variation from an item.

Review Source

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