# Page 5 | Aloha Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Aloha Cloud the right Restaurant POS solution for you? Explore 224 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/254668/Aloha-Cloud/reviews

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Aloha Cloud

3.7 (224)

[View alternatives](https://www.capterra.com/p/254668/Aloha-Cloud/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated December 14th, 2025

# Page 5 - Reviews of Aloha Cloud

## Showing most helpful reviews

Showing 101-125 of 224 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JU

Julia U.  
VP of Operations  
Restaurants  
Used the software for: 2+ years

### "15+ years experience using Aloha POS"

June 7, 2017

3.0

Aloha used to be more an industry standard but they are falling behind the times due to outdated software and ease of integration.

Pros

Ease of usability for Front of house Reliable Industry Standard/ Familiarity Good customer service if you pay for that service

Cons

Outdated software Limited additional software upgrades Lack of reporting options/ We use secondary program to generate reports (CTUIT)

Review Source

MM

MELISSA M.  
CO-OWNER  
Retail  
Used the software for: 2+ years

### "NCR SILVER"

June 23, 2019

4.0

I am able to work from home, vacation, or office.

Pros

The ease of navigating the pages and the POS. The reports are easily found and read.

Cons

Not able to save custom variations that are used regularly.

Review Source

JK

Jessica K.  
Bartender  
Food & Beverages  
Used the software for: 2+ years

### "Easiest POS System To Learn"

February 15, 2020

5.0

Pros

I’ve been using this POS system for 4 years and it didn’t take long to understand how it works.

Cons

This software will glitch from time to time when pressing certain command buttons.

Review Source

RL

Raleigh L.  
Operations  
Restaurants  
Used the software for: 2+ years

### "Aloha POS"

June 8, 2017

4.0

Pros

Aloha is amazing if you know how to work it.... You can run everything through it, reports, inventory, sales. It tracks what the employees are entering and who is voiding out tickets.

Cons

You have to take a class in order to really understand the full potential Aloha offers. We have used the system for 4 years and i am still having trouble figuring out each function.

Review Source

RK

Roger K.  
General Manager  
Retail  
Used the software for: 2+ years

### "Reports"

July 19, 2018

4.0

Pros

Straight forward use. Reliable log in...

Cons

We still have difficult time changing prices, etc in bulk. Since it takes too long to reflash when changing prices individually, we would've like to have the excel upload changes.. I know the feature is there but it seems like it only works some times.... Need better more detailed sales/inventory-performance reports.

Review Source

JR

Jonna R.  
General Manager  
Retail  
Used the software for: 2+ years

### "NCR Fan"

July 25, 2018

5.0

Pros

The ease of this software is great. You get a concierge to help you get started and then 24/7 customer service to answer any questions. The software is user friendly and simple to train new staff members.

Cons

The back office takes awhile to update sales information. I can run a sale and it will take several minutes for the back office to show the sale.

Review Source

KE

Kristi E.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Unresolved issues and expensive"

July 20, 2018

3.0

It is handy with reachingnour customers and very user friendly for our staff. We have a really hard time with our retail product growing and needing a barcode scanner but we don’t want to pay NCR more money when we have other issues with them that are not being resolved. It is also expensive. Some other businesses like ours use square and have no issues and have no monthly cost for the service, just merchant fees, which we also have in addition to our fees with NCR.

Pros

Very easy to use. Easy to retain customer contact info.

Cons

We’ve had quite a few unresolved and recurring issues with our credit card processing.

Review Source

NM

Nicholas M.  
general manager  
Food & Beverages  
Used the software for: 2+ years

### "Everything works perfectly except for the card readers!"

July 2, 2019

4.0

Pros

very easy to use! also easy to add and delete stuff!

Cons

the card readers get compromised and we have to send them and get them replace every other week. its frustrating!

Review Source

VR

Verified Reviewer  
Owner  
Restaurants  
Used the software for: 2+ years

### "NCR SILVER"

July 19, 2018

4.0

Fair. Ok for the money.

Pros

Ease of use. The system is easy to use and update

Cons

Lack of synchronization between system phone, customer records and non-card payment sources

Review Source

MD

Matt D.  
Owner  
Restaurants  
Used the software for: 2+ years

### "NCR Silver is here to stay"

July 19, 2018

5.0

We love it. Irreplaceable to our business.

Pros

We love the reporting features and the robust nature of the Application. The setup is super easy and we loved how soon all the wait staff learnt the new system

Cons

Working with Tier 1 support after hours can be challenging. Being in cloud technology the glitches that occur are not always easily resolved by support staff.

Review Source

NA

Nick A.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### " NCR Silver Review"

July 19, 2018

4.0

We had a terrible experience setting up the system. It’s over the phone instead of having someone come out to use to help set it up. Since we’ve had it up and running I have been pleased with what the system can do

Pros

It’s very user friendly, iPads are portable, easy to categorize items, ease of customer payment.

Cons

Customer database. It isn’t easy to send emails to customers with the marketing tool. There is no course break. When I enter multiple courses the system does not have a button for a line break. For example if there is a soup on course one and a soup for course two the soups show up as two soups for the same course. Sometimes the system has a delay with payment and when the ticket is entered.

Review Source

TH

Thomas H.  
Consulting Manager  
Restaurants  
Used the software for: 2+ years

### "Dependable product"

July 24, 2018

4.0

Pros

We used Aloha in most restaurants I've worked. I have used Aloha in Central America in 4 different locations. Purchased by owners for its ease of use.

Cons

Its older designs are not easily updateable. Support used to be a crapshoot, but now in the super competitive market of specialized POS, I'm sure they have improved their phone professionalism.

Review Source

AG

Alfred G.  
Manager  
Entertainment  
Used the software for: Less than 6 months

### "Over Promise and under deliver"

August 18, 2018

3.0

Concierge service is highly touted but the Implementation process is poorly planned and communicated to the merchant. So it is a high risk process that demand a lot from the merchant to implement successfully. Having an experienced re-seller to support the delivery, set up and go live is critical. Even after raising the

Pros

Good Basic dashboards and reports Remote Access to data and menus is a great feature Ability to download POS transactions to Excel is great for analysis (some fields missing from downloads)

Cons

Non- EMV compliant CC processing Does not Calculate Overtime non existent transaction audit tools to trace when items were rung up or voided to help prevent fraudulent voids. Does not have any inventory control capability to track usage and on hand Limited Reporting capability, no add-hock reporting An Excel savvy person can make good use of downloads and Power Pivot to do own analysis and reports Re sellers over sell POS system with out the proper disclosure of Functionality, Pricing, Required specifications or implementation and after sales support.

Review Source

YL

Yésica L.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "ALFREDOS "

June 24, 2019

5.0

Pros

It easy to navigate! Easy to take off and add on items without having to call customer service !

Cons

The least that I like is that when you cancel a order it does not print in the kitchen printer!

Reason for choosing Aloha Cloud

Because they setup seemed real easy to navigate with out a lot of wires everywhere etc.

Review Source

SN

Steve N.  
Director of Opperations  
Food & Beverages  
Used the software for: 2+ years

### "Not good"

July 1, 2019

2.0

terrible

Pros

Not much, the system is not made for a restaurants

Cons

Reports, can not even report overtime for two week period.

Reason for choosing Aloha Cloud

Because we used Aloha

Review Source

LH

Leigh H.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "No Longer Flying Blind"

June 17, 2019

5.0

I now have information on sales and inventory movement. This is helping me with staffing and supply chain management.

Pros

The software is so intuitive and user-friendly that my staff had no adoption issues. They were productive in minutes. I found it very easy to set up, and I love the back office functionality.

Cons

I have no complaints about this software. And I used to implement software for a Fortune 20 company.

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Aloha Cloud

User interface, promotional hardware bundle, cloud-based back office.

Review Source

RG

Roy G.  
Program Manager  
Computer Software  
Used the software for: 2+ years

### "Fast and Easy POS"

August 9, 2019

4.0

Pros

Saving time , easy to use , very user freindly

Cons

at the beginning there was several customization that was required more that what was planned

Review Source

CC

Christopher C.  
General Manager  
Restaurants  
Used the software for: 1-2 years

### "Aloha is Modern Looking"

February 11, 2020

3.0

Too Slow, Bad Customer Service, and Not User Friendly at All.

Pros

Seems newer in style, table layouts are nice, and Equipment is newer/modern.

Cons

Customer service is horrible, when using in Casinos Comp using is too complicated and time-consuming, and this P.O.S. is not good to use in high volume businesses.

Review Source

VR

Verified Reviewer  
General Manager  
Retail  
Used the software for: Less than 6 months

### "NCR Silver review"

September 30, 2019

3.0

I do like some of NCR Silver's features, but it's a pricey software and some features are a bit of a hassle to figure out.

Pros

NCR Silver has a clean interface, and using it is quite intuitive. Its features save me time and effort and I didn't encounter many problems.

Cons

I've had issues with the printing of receipts. I wasn't able to print double receipts (one for me, one for the customer) or adjust fonts and font sizes on the receipts.

Review Source

TL

Tammy L.  
owner  
Restaurants  
Used the software for: 6-12 months

### "Not too helpful"

September 22, 2017

1.0

I don’t like that they say 24 hour customer service and live chat. I cannot tell you how many times they don’t answer the text help line they brag about, NOR do they offer 24 hour Live Chat. Further, the system doesn’t even do things like calculate over time. And everytime I call for help I don’t always get anyone who knows how to actually help. I will say also if you aren’t too experienced with computers they talk down to you and get over the phone visibly irritated with you. I would not recommend this system just yet for what they charge per month

Pros

Not big upfront costs like if you have a hard wired system.

Cons

There's a lot you cannot do VS a hard wired system and the customer service is lacking along with their tech knowledge on how to help you

Review Source

LR

LYNN R.  
OWNER  
Food & Beverages  
Used the software for: 2+ years

### "Good Value"

July 23, 2018

5.0

Pros

Ease of use, accuracy, better pricing than previous pos purchased.

Cons

Customer service sometimes but not always helpful.

Review Source

RC

Richard C.  
Bartender  
Entertainment  
Used the software for: 2+ years

### "Aloha POS"

March 14, 2017

5.0

Pros

I like the ease of use. Even a brand new employee of a company can jump right in and use this intuitive software. Also you can use it as an in house system or could based.

Cons

Setting up in house can be more confusing if a restaraunt or store is doing it themselves. Takes a little bit of tech knowledge to setup.

Review Source

GD

Grace D.  
Front of house Supervisor  
Food & Beverages  
Used the software for: 1-2 years

### "My favorite pos system"

July 25, 2019

5.0

So I have used NCR Aloha POS off and on for years. My company used it before I worked there and then switched, but I don’t know why. Aloha is not as user friendly for back of the house stuff but once you familiarize yourself with it, it’s much easier to understand. The front of house part of the system is very easy to use and I love that servers can do things like combine checks etc and help them work smarter and me more efficiently

Pros

Easy to use User friendly Easy to have employees do things alone

Cons

Back of house not as user friendly as others

Review Source

TH

Tina H.  
General Manager/Corporate Training Manager  
Restaurants  
Used the software for: 2+ years

### "Very easy to use and to teach"

June 29, 2017

4.0

Pros

Very user friendly, easy to teach to new employees. Easy to process payments and close out checks. Easiest use for bartenders I've seen.

Cons

Different functions available at different places I've worked at. If there is ever a power outage there is no built in backup battery or access to the open checks.

Review Source

JL

Jody L.  
Owner  
Retail  
Used the software for: 2+ years

### "Overall"

June 30, 2019

4.0

Mostly good

Pros

Easy to use the functions Like the look at POS

Cons

Inability to search sales numbers by individual days

Review Source

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