# Page 6 | Aloha Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Aloha Cloud the right Restaurant POS solution for you? Explore 224 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/254668/Aloha-Cloud/reviews

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Aloha Cloud

3.7 (224)

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Last updated December 14th, 2025

# Page 6 - Reviews of Aloha Cloud

## Showing most helpful reviews

Showing 126-150 of 224 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KP

Kirby P.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Works well for most needs"

July 20, 2018

4.0

Pros

The software is fairly easy to setup. It uses iPads so you are not locked in to proprietary and expensive point of sale terminals.

Cons

The reporting and export functions leave a lot to be desired. All the basics are there, but there is no mid to advanced report sorting, filtering, custom querying, etc.

Review Source

JF

Josh F.  
Owner/operator  
Retail  
Used the software for: 2+ years

### "Software review"

July 19, 2018

4.0

There are improvements every year, but there are still issues that need to be resolved.

Pros

24/7 support. Email, text, online chat assistance.

Cons

The tech support is often incompetent and sometimes rude. Recently, It took 45 minutes for someone to tell me that the bar code at the bottom of the receipt cannot be removed.

Review Source

GG

Gina G.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "NCR review"

June 17, 2019

5.0

Pros

Very user friendly and easy to use would definitely recommend.

Cons

Would like this to be less of an expense.

Review Source

VR

Verified Reviewer  
Senior Director, Operations Training  
Restaurants  
Used the software for: 2+ years

### "NCR Silver"

August 21, 2018

5.0

Pros

Reporting of sales and labor hours and easily recorded

Cons

I would like to see additional reports available

Review Source

TQ

Taleen Q.  
Service Manager  
Restaurants  
Used the software for: 2+ years

### "Time consuming, but functional "

May 9, 2017

3.0

Pros

Weekly and summary reports are easy, clock ins are easy to adjust. Having the ability to temporarily disable a menu item is great.

Cons

It takes multiple steps to change a menu, and to add items. You have multiple cash out sheets, so it is complicated to count out at the end of your shift

Review Source

FP

Frank P.  
Owner  
Retail  
Used the software for: 2+ years

### "Gets the job done, most of the time"

June 17, 2019

4.0

Pros

The inventory tracking ability ncr silver has

Cons

Ncr silver Service is not always reliable

Review Source

AG

Atul G.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Owner "

June 24, 2019

5.0

Pros

Easy to use and. Good customer service

Cons

None of things I can find for anything else

Review Source

DM

David M.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Easy System to Use"

July 9, 2019

4.0

Pros

Easy to set up, Technical support is quick and always there to help promptly.

Cons

The mobile app lacks detail. Really only good for seeing the sales for the day.

Reason for choosing Aloha Cloud

Our Franchise gave us two choices and NCR was the brand I knew.

Review Source

JM

Jenny M.  
Manager  
Food & Beverages  
Used the software for: 2+ years

### "Could be better"

July 19, 2018

3.0

I feel Silver could be better there’s a lot of other POS systems out there that have more restaurant functionality.

Pros

User friendly easy to train new employees to use.

Cons

When it works it’s fine, but that’s when it works only. My card reader majority of the time doesn’t work and they’re brand new.

Review Source

SM

Sean M.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "Good customer service, quick reslove."

August 8, 2017

4.0

Pros

Easy to use at POS. Easy to train someone on. Easy to program new products, prices or menu's on. Quick speed.

Cons

When downloaded new version, lost most of old stuff. Sometime when calling for support we get someone that really doesn't seem to know what their doing.

Review Source

BjW

B joellyn W.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Do your research"

June 17, 2019

3.0

Customer service is awful. When you get a staff member and need to call back, you never get the original person. Too many hands in the pot. I’ve been treated pretty awful by NCR employees.

Pros

I like that it can handle all Aspects of my dispensary from employee time Clock to inventory.

Cons

Super super glitchy. Credit car readers not working. Bulk emails unable to be sent. (All have been resolved but took NCR several months.)

Review Source

JC

Jazmin C.  
Office Manager  
Restaurants  
Used the software for: 1-2 years

### "Aloha was our old POS system that was fine for a smaller business but not for a company of our size"

March 8, 2018

3.0

For a smaller company (100ppl) this wasn't a bad POS system. For larger companies I'd suggest a different POS system.

Pros

Once you understood the setup and features it was easy to use and train staff on. It was also nice you could create multiple gift cards at once.

Cons

It was clunky and hard to integrate with our business that was expanding. When we incorporated more online orders/catering software this program wasn't keeping up to our standards.

Review Source

KS

Kaity S.  
General Manager  
Entertainment  
Used the software for: 2+ years

### "Wouldnt recommend"

July 1, 2019

3.0

I gave it over 2 years and have now cancelling and using a different company.

Pros

Being able to get real time reporting while I was open for the day and seeing previous years numbers

Cons

Many things; Disconnected during busiest times Backend to confusing when adding items Inventory never worked Customer Service was very slow Very slow when running transactions

Review Source

TT

Terry T.  
Store Manager  
Museums and Institutions  
Used the software for: 1-2 years

### "Museum Store Use"

July 26, 2018

4.0

It gives me some information I never had with a cash register.

Pros

Easy to train my many volunteers. Easy to add inventory.

Cons

Hard to add additional inventory to system. Should be easier to use for annual inventory counting. Would like to be able to rent extra items like scanner for a short period of time. Web sales don't connect to my system. When I asked if system could tell me what my best selling item was I was told no.

Review Source

CS

Corinna S.  
Owner  
Security and Investigations  
Used the software for: 2+ years

### "Good software but niche industry pushes envelope"

October 17, 2018

5.0

Attempting to manage a full service laundry service with this software isn't easy. We really should just go industry specific software, which is unfortunate as the technical support and ease of use is wonderful.

Pros

Easy to use for non-tech savvy employees.

Cons

Lacks reporting detail on certain payment types.

Review Source

SC

Stephanie C.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "Aloha Review"

May 11, 2017

2.0

Not worth time and money spent.

Pros

User friendly, FOH clean and simple. Menu's look clean. Navigating through screens as a manager is simple.

Cons

BOY very complicated to navigate through. Adding items to multiple screens takes a very long time.

Review Source

MG

Michael G.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Customer Service"

July 19, 2018

3.0

Product is Ok. Sometimes takes hours to get someone on the phone to resolve an issue

Pros

The system is pretty east to use. I figured it out by myself with little help from NCR.

Cons

The overall experience with customer service is the problem. We actually switched and we are still paying for our NCR program. It is solely because of the service. I guess you guys would rather have reviews like this than to make it right. When it comes to a point that a small business like ours would rather pay and not use your product I think it is time to look at yourselves.

Review Source

MH

Megan H.  
Operations Manager  
Museums and Institutions  
Used the software for: 1-2 years

### "NCR Works Great for Museum Admission"

July 23, 2018

4.0

Overall, it was very easy to get started with NCR and it's always been easy to get help when I need it. Usually, the help section of the back office answers my questions for me.

Pros

NCR is very easy to use, both at the iPad and in the back office on the computer.

Cons

Because it's geared towards shops and cafes, sometimes it doesn't do or have exactly the feature I want, but it's pretty easy to figure out how to make it work.

Review Source

DR

Diane R.  
Manager  
Restaurants  
Used the software for: 2+ years

### "Easy to Use"

March 6, 2019

5.0

Very easy to use and most employees will adapt quickly.

Pros

This is by far the most popular POS system in most restaurants I have worked which makes an easy transition for servers since most of them have used this before. It is very easy to learn and train others on. It can handle all the reports needed with the proper training.

Cons

The back of the house functionality has not been as easy to the front of the house to navigate.

Review Source

MP

Moret P.  
Manager  
Restaurants  
Used the software for: 6-12 months

### "Not Conducive for restaurant"

November 7, 2019

2.0

Not pleased with the system. Looking into other companies with better ratings. Hopefully will have a better outcome.

Pros

compact size, and for the most part it's ease of use

Cons

Constant glitches and malfunctions. I have had numerous tickets submitted with ncr customer care in teh 6 months of us using this software. Not efficient/reliable for our small cafe.

Review Source

kD

katlyn D.  
manager  
Restaurants  
Used the software for: 1-2 years

### "My review"

June 26, 2019

4.0

Pros

It is easy to use and nice design.

Cons

it has alot of corporate main power issues. Every now and then maybe once amonth the system/ card reader with NCR stops working.

Review Source

VR

Verified Reviewer  
Controller  
Hospitality  
Used the software for: 6-12 months

### "Using at 2 Locations - Not Impressed "

June 6, 2018

2.0

Pros

\-Works well on an Apple iPad -Backed by a large company -Reporting is streamlined and customizable

Cons

\-We have had several issues with login and password resets for nor reason -Customer service is non-existent -We wont be using this for large volume units - only smaller volume

Review Source

AH

Ahmad H.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Aloha POS review"

September 13, 2017

1.0

Underpaid stuff / It's old bulky takes too much space

Pros

Older system that used by waitress and waiters but it's ancient so older focus knows how to use it.

Cons

Buyers beware Aloha will get you in every way they can. They will sell you the same system and they will screw up in their service charge in every way they can, so please find your self a different system.

Review Source

PB

Pamela B.  
Director of Operations  
Restaurants  
Used the software for: 2+ years

### "No customer support unless you have a millions dollars"

May 8, 2017

2.0

Pros

None that I can think of!!!

Cons

This system is very difficult to use for back office input. There is no accounting software that it links easily to. Customer support is not helpful

Review Source

TB

Terri B.  
Owner  
Retail  
Used the software for: 2+ years

### "Love it"

July 19, 2018

5.0

Great!

Pros

It is easy to use and easy to learn and has a lot of features

Cons

Customer service I am always teaching them how to work the system they don't know enough about it.

Review Source

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