# Page 8 | Aloha Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Aloha Cloud the right Restaurant POS solution for you? Explore 224 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/254668/Aloha-Cloud/reviews

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Aloha Cloud

3.7 (224)

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Last updated December 14th, 2025

# Page 8 - Reviews of Aloha Cloud

## Showing most helpful reviews

Showing 176-200 of 224 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Andrew K.  
Automotive Technician  
Retail  
Used the software for: Less than 6 months

### "Ncr"

July 23, 2019

4.0

Pros

Ability to remote connect to multiple facilities

Cons

Couldnt get the network set up had to have help

Review Source

BK

Bob K.  
Cafe Manager  
Restaurants  
Used the software for: 1-2 years

### "NCR"

July 26, 2018

4.0

We get real numbers to make better decisions about our business.

Pros

Easy to use. Easy to modify. The ability to monitor from anywhere.

Cons

We really haven't had any dislikes at this time.

Review Source

kK

krista K.  
General Manager  
Restaurants  
Used the software for:

### "User Friendly and Quick to Learn"

April 14, 2017

4.0

Pros

Of all of the systems I've used in restaurants, Aloha is by far the most easily learned and widely used. Employees with food service experience are likely already familiar with the interface. Changing items in the menu is a breeze.

Cons

I wouldn't say it's the prettiest system, I am not sure if there are newer versions with a nicer looking interface, though. I wouldn't suggest having this screen facing customers (which I often see in restaurants) because of this.

Review Source

NP

Nizar P.  
owner  
Food & Beverages  
Used the software for: 6-12 months

### "using"

October 3, 2019

3.0

it is alright

Pros

easy to use . easy to teach new staff on how to use

Cons

prints too many receipts. goes offline sometimes

Review Source

WJO

W. Jeff O.  
Manager  
Restaurants  
Used the software for: 2+ years

### "Aloha POS Review"

February 9, 2016

2.5

Pros

Legacy product but overly complicated with network configurations. You really get the feel that the vendor wants to make their service contract a life or death decision by making it as complicated as possible. In a plug and play and cloud based era, this is very unattractive.

Cons

When you do buy the software and service contract, they are responsive to fixing things as needed.

Review Source

KG

Katherine G.  
Director of Training and POS Support  
Restaurants  
Used the software for: I used a free trial

### "User Friendly"

November 27, 2018

4.0

Pros

User friendly at the restaurant level. At the programming level, Aloha has added new options with each upgrade that make programming easy.

Cons

Some functions do not work even with the support companies assistance such as Movies at clock in. I understand there are companies that have been able to make the movies work, but those are larger companies with an IT department. With the 12.3 release I am unable to drop in data bases to the file server. This function was removed when they moved to a sequel server setup. This has greatly complicated the programming function at multiple locations without paying more money for another service.

Review Source

EM

Ed M.  
Controller  
Restaurants  
Used the software for: 2+ years

### "Very negative"

April 20, 2016

1.0

Pros

I like very little if anything about Aloha. After five years, familiarity is the only positive experience I have about the product.

Cons

Dated software/technology, expensive. Despite paying for an annual support contract, response times to questions range from days and sometimes weeks. Sales team needs upgrading in response and truly understanding a customers needs.

Review Source

WI

Wadi I.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Aloha is a very dependable system, but a little complicated in programming."

October 14, 2016

5.0

We have had Aloha for about 15 years. It is a very robust and dependable system. Very happy with the daily operation it provides. We love the rewards program and the gift card features (for additional monthly fee) it has. They are well integrated. Last year we added the takeout module feature which allows you to program orders in the future; this module is not as well integrated as the rest of the feature. We have had problems with it and has not been resolved yet. Recently when we have needed tech support the response time is not as good as it used to be with some support response taking over 24 hours to respond.

Pros

The dependability it provides; rarely does it crash if ever.

Cons

complicated to make changes and some features (take out module not well integrated).

Review Source

PP

Phuong P.  
HR Assistant  
Restaurants  
Used the software for: 6-12 months

### "Software streamlines HR documents but is still glitchy."

June 29, 2017

3.0

Pros

Organization of files, user-friendly interface, can organize both HR files along with other paperwork

Cons

Glitchy, occasionally not enough communication within customer service dept. (Ex: we were told one thing by one representative and something else from another)

Review Source

BD

Barbara D.  
  
Retail  
Used the software for: 1-2 years

### "NCR Silver is a good system for small businesses"

February 23, 2015

3.5

Pros

I like the simplicity of the system. Using an iPad is convenient and doesn't take up much room on our counter and it's portable. I also like the option of paying on a month to month basis, not being tied to a long contract.

Cons

The reporting, especially for the sales related inventory portion, is not as in-depth as I'd like. I would like to be able to pull a report of the items sold by vendor name as well as be able to look at a specific item and know it's detailed sales history.

Review Source

HL

Hannah L.  
Manager  
Restaurants  
Used the software for: 2+ years

### "Worth the expense"

July 11, 2019

5.0

Pros

Data tracking, ease of use, quick system updates

Cons

None other than it needs a big computer system to run on

Review Source

TC

Teresa C.  
Accounting Manager  
Facilities Services  
Used the software for: 6-12 months

### "Would not recommend"

June 18, 2019

2.0

I would not recommend NCR again as a POS option.

Pros

The back office system is the most organized thing about this product. Very simple and easy to use.

Cons

Customer service is horrible. They software and equipment often shut downs or fails in the middle of a show. Which means we miss out on sales. We have been working with NCR for months now for a solution.

Review Source

SY

SHIRLEY Y.  
owner  
Restaurants  
Used the software for: Less than 6 months

### "ncr silver pro"

July 8, 2019

3.0

I would love to speck to someone that can help me solve my problem I like the system just not the head ache of it not working.

Pros

when we where not very busy it was wonderful.

Cons

Now that we are covered up and really busy our printer stays in a cube and will not print. Its like it can not handle our amount of business.

Reason for choosing Aloha Cloud

Because it was with my bank First Citzens.

Review Source

TO

Tony O.  
Owner/Operator  
Restaurants  
Used the software for: Less than 6 months

### "Worst Customer Service Ever"

August 8, 2017

1.0

Worst customer service I have ever had. Completely ignore me and don't solve the problem. I had to follow up with emails asking them where we were at with fixing the issue and no response. No initiative to fix the problem. No apology for setting up the loyalty program wrong and creating a mess. You will spend hours setting up and fixing all the mistakes these ppl make.

Pros

I like the Idea and the cost of the loyalty program, but other than that the service and supports is a joke

Cons

The customer service is a joke at best. Do not use NCR. I will be looking elsewhere in the future. Save yourself some time.

Review Source

JG

Janel G.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Customer Service takes hours to respond"

June 7, 2018

2.0

The system is not what I understood it to be when the salesperson came and brought the demo. For one, she told me repeatedly that the demo didn't have the feature, but my system would be able to perform the functions I needed. It does not. The scanner has no screen and can only receive or count inventory while you have the iPad (your register) with you. Which means my pallets of orders have to wait for after hours to be received. That is, when the system will allow me to receive at all. The newest problem is that scanning an item crashes the app. I have been waiting for 3 hours now to have someone call me back because customer service only knows how to tell you to restart your iPad. If that doesn't work, you're out of luck. My last issue, 2 days ago, took over 24 hours to get a simple answer. My bank recommended this system for my retail business. I regret every moment since I agreed to try it.

Pros

It is easy to use...when it is working. The price point was appealing, but you get what you pay for.

Cons

Customer service does not know how to help and escalating to a supervisor takes hours and even days.

Review Source

DW

Dale W.  
Director of Operations  
Restaurants  
Used the software for: 2+ years

### "Aloha pos review"

February 11, 2016

4.5

Pros

Flexibility to cover a wide range of programming needs. Like take out delivery, inventory, age verification, scheduling needs, Etc.

Cons

Takes a while do get upgrades and new versions stable enough for local dealer to implement at store level

Review Source

JK

Julius K.  
Accountant  
Civic & Social Organization  
Used the software for: 6-12 months

### "Aloha is simple and reliable"

July 10, 2019

5.0

With Aloha POS we are able to receive high number of payments during our conferences with ease using various payment methods as opposed to the past when the process was slow and ineffective.

Pros

It is easily customisable to fit different industries we used it to accept conference payments while other people use it majorly for restaurants, it's affordable, works in almost all operating systems but not my Chromebook but works online so I have nothing to worry about, the design is user friendly.

Cons

Learning how to use all the features effectively was a task but after I understood it I enjoyed it.

Review Source

EW

Elle W.  
Director  
Restaurants  
Used the software for: Less than 6 months

### "Aloha POS"

November 8, 2016

2.0

We have been with Aloha for a number of years, they are not a bad system and it works functionally and can handle a high traffic volume that our restaurant has however there are some down sides. Please keep in mind when reading this review we are not using the most updated version of Aloha.

Pros

Traffic is kept up with and all necessary functionality is there.

Cons

Customer service. Every time we have an issue that we have to deal with it takes a long time to deal with and the responsiveness of the service department leaves much to be desired.

Review Source

JK

John K.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "This software did never work"

December 30, 2020

1.0

So, the company that sold me this, has never been able to get it to print correctly. I can't use it.

Pros

None, cause I haven't been able to use it

Cons

I did se that test printouts had far too small fonts for my liking. But thats all that I saw.

Reason for choosing Aloha Cloud

I was talked into it by some other restaurant owner.

Review Source

CR

Corina R.  
Owner  
Retail  
Used the software for: 6-12 months

### "ease at mind"

July 20, 2018

5.0

Excellent customer service

Pros

Accountability for all my products including revenue.

Cons

No gift card options to where the system promts

Review Source

MP

Mike P.  
Director  
Restaurants  
Used the software for: 1-2 years

### "Easy to use and great user interface"

July 1, 2019

5.0

Pros

I really like the reporting module and its automatic reports

Cons

Week inventory management system could use improvement

Review Source

JM

John M.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Outrageous customer service "

October 24, 2017

2.0

This company sells inferior products as new them rip you off when you need to replace

Cons

The staff that supplied it, rude , unhelpful, always out to rip you off. No service support unless you pay ridiculous fees

Review Source

TP

Tanner P.  
Manager  
Restaurants  
Used the software for: 2+ years

### "Very user friendly and customizable"

April 11, 2016

4.5

Pros

Honestly it helps managing the big picture of the restaurant using your sales, labor and sales mix to control your shift.

Cons

Sometimes support takes a while to get back to you.

Review Source

VR

Verified Reviewer  
Director of Marketing & Events  
Retail  
Used the software for: 2+ years

### "iPad POS that includes marketing tools!"

March 14, 2019

5.0

Pros

Having email templates included was huge for us. Customer data integrates with emails, allowing us to segment our customers and send personalized deals.

Cons

Email templates are not as attractive as something like MailChimp, so a working knowledge of html coding can help make them more appealing

Review Source

JL

Joe L.  
Director of HR  
Entertainment  
Used the software for: Less than 6 months

### "Too little too late"

November 19, 2018

2.0

Pros

This is NCR's attempt at competing with robust cloud based solutions like Toast. It's passable if you have a tiny business.

Cons

Not at all equipped for multi unit and can't talk to 3rd party software. I would never recommend this product

Review Source

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